UPDATE - Dan from Potter AV locked me out of my system, intentionally as he threatened he would and…read morethen changed his business name. They have now changed their name and are working under Sonoma AV. It's cost me about $5,000 to have a reputable company come in and undo his damage. I mean, are you kidding me? We've got guys who are messing with your service intentionally, when they're in charge of your security. That's terrifying.!

Potter video really stepped up the personal service. Educated us and were patient along the…read moreprocess. We went with their suggestions and expertise. We are so happy with the results. We are secure in Knowing they will always be there to back up the products & installation. We feel very spoiled. We love our Potter Video, Audio and security all wrapped up in our smart home systems. Thanks George & Dan!!

DO NOT GIVE THIS MAN YOUR TECH. **VERY SKETCHY** DO NOT GO TO HIS HOUSE EITHER. (PICS INCLUDED)…read more TLDR: he took my solid state drive and won't give it back. ghosting my texts and calls since May 14th, 2024 in beginning of May 2024, i contacted (i believe his name is Charles, older fellow, i believe uses a cane) Main Street Computers to save my solid state drive that was recently damaged. Promised he was the best in the area on this service, even gloated it's his specialty. Told me to drive to his house in Sebastopol/Graton and drop the solid state off. Interaction was a little weird (social skills and ques wise) but he was confident and promised me he would be done within the week. I also gave him an external hard drive to use in case he needed more space for the recovery. Calls me two days later and says he's done. I got to his house, invited me in, and inside he handed me the invoice; however, as i was about to sign. i realized he didn't recover the files on my computer, but the 3 videos saved on the external hard drive and just slapped them into the computer... -_- I told him and he was not happy. i then realized - inside his kitchen and dining area - he had a set up of 3 cameras all around the space. one at the end of the dining area, one in the kitchen, one at the end of the living space (kind of down the hall). he exclaimed, "F*ck, Dammit", then promised me he'd do it right this time within the next couple days. the next day he calls me to return with my laptop as the solid state was encrypted. i arrived at 9:17 pm. i knocked on the door a couple times, heard some arguing upstairs so i waited on the porch. I then called him and then he said he'd come downstairs. i then hear some running, a couple second go by, and then i heard him coming down the stairs inside. He takes a brisk look at me, he looked a bit confused. out of it. he then takes 2 steps towards me and FALLS AGAINST THE WALL!!! I then thought he could've been drunk or on some something(?) I thought maybe i should go inside and pick him up, but i felt a weird energy and felt very skeptical, so i yelled through the door if he was okay. he just laid there. i then noticed the cameras outside on the porch too. this whole thing felt so on purpose. flight or flight came on so i ran back to my car. i looked behind me as i drove away and noticed a different man had ran outside, standing and watching me drive away, right where i stood. i drove to a lit gas station, gathered myself, and texted him if he was okay. he said "yes just hurt like hell." i couldn't shake off the thought that this was an attempted kidnapping or robbery. felt very much like a set up. to this day, he won't respond to any calls or texts. he also still has my solid state drive... thinking of getting the police involved. honestly i'm DEVASTED. I had very important files for my business and client's projects in that solid state. i was young when i started this business and did not know to back up files to an external. i then lost those clients, as well as all my personal files. an absolute NIGHTMARE

The dude actually helped me when I was in an emergency needing to get spilt juice off my laptop…read morefast instead of just money grabbing like Best Buy and multiple places I called in the area where they were just trying to get an appointment set up without giving much info

Be aware, I would not recommend this place based on our recent experience. My husband brought his…read moretractor in for an oil and filter change, and when we got it back, we discovered the oil filter had never even been replaced, they left the old one on. We were charged and they didn't even do the job! On top of that, they told him the tractor was ready for pickup, so he made the trip out there, only to be told once he arrived that it actually wasn't ready. That's a complete waste of time and shows a lack of communication and organization. Mechanics are inexperienced, and management is not properly overseeing the work or the customer experience. I'd be cautious about trusting them with your equipment!

Absolutely great service! I stopped by Garton Tractor…read morewithout an appointment looking for a same day tractor purchase. Gary Peterson Jr. helped me and I could not be more satisfied with his customer service, patience and expertise. Gary was able to set up and have the tractor ready in just a couple of hours. He took the time to explain the tractor's functionality and ensured I had everything I needed when I left. It is so refreshing to find great and personable customer service. Thank you Gary for all your help. Thank you Garton Tractor management for empowering Gary to take such care of customers.

As always top notch. I called on a Saturday. He was there the same day and within 40 minutes…read morechanged a pulley and belt and was out the door. Highly recommend.

Armando was great, on time, fixed it within the service call amount and we are very pleased.read more

All of the enthusiastic reviews are accurate: Steven is highly skilled yet approachable, and his…read moreability to explain actual and potential problems is amazing.

Amazing place for records and music enjoyment with different rooms for reviewing HiFi…read more If you have an old record player they will give you a free evaluation on course of action on repair or point you in the right direction to go. Great place for hosting an event.

Helped me with my Galaxy Note. Wasn't too expensive. Seemed knowledgeable and confident.read more

Long ago I cracked the screen on my Huawei P30 Pro. It's an old phone and I regret buying it…read more However I could not afford a new phone so I decided to live with it until I got around to getting something else. Well the screen got progressively worse and worse over the course of a year and eventually my screen would go completely black from time to time and not start working again for hours. This during the holidays so I absolutely couldn't afford a new phone now. So I ordered a new screen for this unusual and older phone on Amazon and brought it to this shop. My phone turned out to be a bit special needs and took a little extra time but I was back up and running about an hour later.

Paul was quick to help us add on to our existing speaker system without up selling us. He did come…read moreback several times to do the project in stages. My only wish was that it could have been done in 2 days but this was around Christmas which likely played a role. He took the time to make sure everything was correct. He setup a universal remote for us too. Our room is an atypical TV room and the TV is over the fireplace. He was able to fine places to put surround sound and a subwoofer that still looks nice. I love that he calibrated everything professionally. Now I feel like I am watching movies at the theater in my house! I am nervous to watch a scary movie as it maybe a little too real. I would recommend him. He is willing to troubleshoot things after the initial set up. A nice person to work with.

I called Paul based on recommendations from a number of my friends and colleagues. I was looking…read morefor a surround sound install in my home living room, with in wall speakers and television mount. Paul came over, spent time on two separate consults making sure he understood exactly what I was looking for, and finished with a reasonable quote. He and another contractor (Paul is a contractor as well) finished the project in two working days, and my wife and I have been blown away with the work! Sorry Paul for sharing this, but I can tell you that our attic is no less than 120 degrees and about a foot of crawl space, over 3500 square feet. Paul spent an entire day up in the attic running speaker wire, drilling down walls, and re-running television cable (which originally came out of the room on a different wall we wanted the cable box). The cosmetics on the finish are nuts, and far exceeded our expectations. Highly recommended!

I called today, and although the gentleman said the service I needed was not available, he referred…read moreme to someone else. I really appreciate this kindness and generosity. Many thanks.

It has been years (around 10) since I first came to this place to revive an old lawnmower, still…read moreworking fine BTW. I had a pressure washer that wasn't turning over and after I replaced the spark plug and cleaned the carburetor, it still wasn't turning over. I figured I was out of my depth and some engine work was probably required, likely coil replacement. When I explained everything at LarsEngines, it was indicated that I was in queue and it would likely take a week which was unfortunate because I was hoping to use the pressure washer for a project that weekend. Long story short, it was a quick fix that didn't require shipping of additional parts and because they actively listened to my need for the unit by the weekend, I got it back in time to make that happen. These folks do good work, listen to customer needs, and are honest.