I'm glad I tried this place based on the positive reviews because I had a really great experience!…read moreSince you're going to be spending upwards of 45 mins at this place it might as well be comfortable. Their waiting room is nice, clean, and spacious. There are complimentary coffee and beverages, tv and Wi-Fi (and it's fast enough to stream an episode of Game of Thrones). I took my car in for an oil change, but they threw in a car wash and wiped some of the dust off my dash. They also performed a full visual inspection and recommendations for my next service. I felt the price was fair and not once did I feel like they where screwing me over like I sometimes feel at the dealership. As I left, Dave handed me an envelope that contains a free gift, but I must not open it until the next visit. I was going to come back anyway because of the quality of service, but this was just icing on the cake. I wonder what it is...

I went back to get an oil change here because of the great service I received last year…read more Unfortunately, the service I received was horrible and have lost trust in this place. Went in on a Friday afternoon for a scheduled oil change and was there for 2.5 hours! I was told that my car was done so I paid for the oil change. Side note: I was told AFTER I tapped my credit card that there would be a 3% fee. I asked if I could use my debit card instead. There was an option to select Yes or No to the fee so the lady behind the counter clicked No and said the charge still went through. What is the point of having this option??!! Irritating and somewhat shady. Back to the story: The lady saw me get ready to go and did say that my car would be another 10 minutes because they had taken it to drive around the block. Fine. I waited and waited and my car still wasn't ready and no one was available behind the counter to ask. Luckily another man came out to help another customer and I asked him about my car which he automatically brushed me off with a response "yeah it's coming out." But still no car. Another man came out to help another customer and I asked him if he could check the status of my car which I got an annoyed look from him with no response except he just walked to the back and asked about my car. Seriously?! No one else came back out but I heard someone yell "it's coming out right now" and when I looked outside, my car was being driven out of the garage. The man driving my car apologized and explained that the lady should have communicated better and told me that they were still performing tests which took longer than she told me. "Performing more tests", "driving it around the block"...generic excuses thrown at me while not being told exactly what the real status of my car was, all the while behind an enclosed garage with no visibility to what they were actually doing with my car. I don't like being treated like this especially because I didn't see them treating anyone other customers like this. Like the other bad reviews on here and Google, the service you get here is hit or miss. You might save some money on a couple of things but just think if it's really worth it including the time you lose. For me, it's not worth being treated like this and not being able to trust the level of service I'll be getting.

Manager on duty was super nice and helpful and put on the Bosch Icon wiper blades that I bought…read moretoday (Happy New Year!) Prices were reasonable too.

I went in a replacement gas cap on my car. Nobody wanted to help. I might as well have been…read moreinvisible. There are plenty of other auto parts stores in the area that I'll give my business to. Have fun yucking it up with your buddies.

OMG, they are so friendly especially to people that don't know cars. I went for an air filter and…read moreended up also buying windshield wiper blades. I figured I could replace both myself and save some money. I gave the lady at the front desk the wrong car model, even though she questioned me twice about that so I had to go back. I also was able to get one blade off but couldn't figure out how to install the new ones. I get the new filter and explained my dilemma about the windshield blade and asked it they could explain. We went to my car, they installed and showed me what I was doing wrong. What great people!

They do not take old oil! Went to O'Reilly down the street... they took my oil with no issues. I'm…read morenot going to buy new oil if your unwilling to recycle the old stuff!

This auto parts store is great. I needed help with putting oil in and a great guy, Michael, helped…read moreme. He continued to check it as he was putting the oil in. They coluidn't have been more pleasant and helpful and kudos to the great manager and team. Go there for you auto needs. You won't be disappointed!!!

My engine light was on and they connected their diagnostic scanner to my vehicle, no charge. I also…read moretold the sales clerk what I liked about my last windshield wipers and what I wanted for my new ones. He picked out a set for me from RainX and installed them. I was happily surprised when I checked out, I got a $15 rebate offer. Very helpful, friendly, and quick. This store is close to my house and I will definitely be back.

Called to double check a warranty on an Altinator I bought a week ago from a different location…read more My number didn't come up and the older guy on the phone told me he's not gonna spend 2 hours trying to help me find my profile. We were on the phone for 2 minutes and only tried my number. Didn't take my name or email. Or try anything else. Shit service, hope the other employees are better.

i was in the store waiting to get check out and the only employee working decided to talk a phone…read morecall with a customer instead of putting them on hold to help me out other then that great store

My heater stopped working and all three estimates I received were multiple thousands of dollars…read more But Casey's said they might be able to get to the blender door without taking the dash all the way apart. They were successful & saved me thousands! Great service.

Been going there for years and they're always great and fair, highly recommend them! They get the…read morework done fast and inexpensive

Two employees went way beyond helpful. Had to replace serpentine belt on my truck but didn't have…read morethe correct tool todo so. Learned from these two that the store has a rental policy for tools and refunds your money when tools are returned. They didn't have to mention this and instead try to sell me what I needed. They didn't and I commend them for this. Job is done, tool returned, and I am very grateful.

At 6:30 in the morning while I was mowing a commercial property, obviously no homes around to wake…read moreup residents, my large commercial mower hydro fitting snap off of the transmission cooler. Hydro Oil went everywhere and I was really in a tight spot. I couldn't move the machine. I knew I needed I'm Barb fitting and clams. All the auto parts I called were closed. I knew it was too early but I tried anyway. I called this particular location and the store manager, Rob, answered even though they weren't open. He assured me they probably had what I needed. I was out there 25 minutes later and got everything I needed before most shops were even open. Rob really saved me! Thanks again Rob! I don't live near here but anytime I need anything I'll definitely try here first. Excellent service and excellent communication!

I took my 2015 Subaru Legacy 3.6R to Dave's Auto Clinic for an engine replacement in the month of…read moreJune 2025. Dave gave me a great price, warranty and a really quick turn around time (3 Days). The car runs like new and is due for its first oil change which I will be bringing to Dave's. Dave also lends out loaner cars for FREE!!! From now on, I will be coming here for all my vehicles needs.

First time customer. What a find. Wonderful customer service. Fair price and great communication.read more

this was the nastiest slurpee I've ever tasted. what the helly bron james is this ?? 7 eleven has…read morebetter slurpees & it's not that far away. What do you mean you use " well water " ?? Ts tasted like piss water 0/10 do not try again. happy birthday to the worker by the way. Overall get better water GG

I stopped at Thorntons to get some gas. I was able to get in and out relatively easily. The credit…read morecard machine was way to use. The gas prices were similar to that of other gas stations in the area. I highly recommend Thorntons in Arlington Heights.