Jen, the Assistant Manager at the Buffalo Grove, Illinois location went way above and beyond to…read morehelp me figure out which fuses I needed and where they were located within my vehicle as I have four fuse boxes in my car. Thank you again Jen for all of your help!

Two employees went way beyond helpful. Had to replace serpentine belt on my truck but didn't have…read morethe correct tool todo so. Learned from these two that the store has a rental policy for tools and refunds your money when tools are returned. They didn't have to mention this and instead try to sell me what I needed. They didn't and I commend them for this. Job is done, tool returned, and I am very grateful.

Initially posted 3 star because an issue I thought should have been addressed on prior visit. Was…read morecontacted by Mike to make it right. He addressed my concern to my satisfaction and I can revise my rating to 5 star.

My heater stopped working and all three estimates I received were multiple thousands of dollars…read more But Casey's said they might be able to get to the blender door without taking the dash all the way apart. They were successful & saved me thousands! Great service.

Seems like people who work at auto parts stores just don't want to help customers. Or maybe it's…read moregendered? Because this was the second one I went to and the only time the guy spoke to me is when I brought my stuff up to the desk to purchase and ask a product question. I bought some wiper blades here but when I got home to put them on, the first one didn't work. So I headed back to the store and was apprehensive because I didn't think they'd let me return the one I opened, but he returned it without issue. Apparently they usually come with different clips to fit various wipers, but this one did not come with any attachment clips. I returned all of them since I didn't want to run into any other issues. I was surprised by the cost of the wiper blades (about $35 each for the driver and passenger side, and I bought a rear blade as well) and for that I decided I'll just let the dealer install them. It's less expensive to have them do it.

Stopped in because my AC needed to be charged and it was a hot 90+ degree day. Jose was super nice…read moreand helped me out. He came out in the heat and charged my AC for me. I will definitely be returning to Advance for my auto needs and I highly recommend Jose.

First time here, great service . Thank You Connor for being…read moreso attentive to my Mercedes Benz needs five stars definitely coming back.

Spoke to a gentleman named Ronald who quoted me on 1hr 30 min for brakes/rotors, and oil change…read more Going on 3hr+ for service; turns out when I asked one of the three managers on duty what's the hold up they stated "That they are training someone on doing the breaks." (SMH) At one point there were three people working on the car at one time. Not pleased with the turn around time, and I'm pretty worried about the quality. Never again will I come to an oil change "brick and motor" for a break job even if the "time" quoted is appealing. This shop is not equipped with the expertise to do a break job the mechanics here are at best do it yourself guys in their home garages.

Solid reliable auto repair and tire dealer. I've done business here twice in the last year and have…read morebeen pleased with customer service, ease of scheduling, quality of repairs.

Went to Belle for their Halloween sale, wanted new tires and wanted to replace existing ones with…read morethe same brand and model. They were able to offer them at a competing price but with the sale price discount and, with a veterans discount that I I didn't know about previously, the cost dropped it even further below the cost of all the other tire places. Very clean and service done quickly. Kept me informed of my progress, didn't try to constantly upsell me on cabin air filters etc.

Keith was nothing but professional and a pleasure to work with. Very knowledgeable and made the…read moreprocess a pleasant one, which says something for buying a car.

I recently attempted to purchase a BMW X7 from Patrick BMW in Illinois and unfortunately the…read moreexperience was extremely disappointing. Two days before pickup, I had already completed everything the dealership asked of me. I secured financing through my bank, had the purchase agreement sent to my lender, the check was issued, and I even added the vehicle to my insurance policy. From my perspective, the deal was essentially ready to close. However, when it came time to finalize everything, several additional products were introduced that had never been discussed earlier in the process. The finance manager explained that the $3,500 maintenance plan would be important because brakes on this vehicle can cost around $5,000, and she also recommended wheel and tire protection for roughly $3,000. While I understand dealerships offer these types of protections, my concern is that these options were introduced after the deal was basically complete and after my lender had already issued a check. As a consumer, I expect to be given all available options upfront so I can make an informed decision before moving forward with financing and insurance. Introducing additional costs at the final stage forced me into the position of having to call my bank, void a check, and restart the funding process. To make matters more frustrating, after everything was already in motion, the salesperson informed me that I would also need to physically "wet sign" documents before the vehicle could leave the dealership. This was never mentioned earlier either. Since I live about 4.5 hours away, that meant either driving nearly 9 hours round trip or waiting for documents to be mailed back and forth. At that point, I asked to speak with the General Manager, Keith, hoping we could find some kind of resolution given the amount of time and effort I had already invested. Unfortunately, the response I received was simply that there must have been "miscommunication," with no real effort made to acknowledge the inconvenience or salvage the deal. In the end, poor communication and last-minute changes ended up killing what was nearly a $74,000-$75,000 sale. Buying a vehicle in this price range should be a smooth and professional experience. Unfortunately, that was not my experience here. Will never consider using them again!! Worst experience ever!!

Thank you to the person working around 5am in the morning on Tuesday, Oct 22nd. My mom was having…read morememory and confusion issues that I was not aware of and she was staying at a hotel to catch her flight back home to Arizona. The man in the gas station gave her a hoodie to wear she was out wondering with no jacket and couldn't remember the hotel she was staying at. He kept an eye on her until my friend picked her up. She is home and now safe. You were an angle sent to help keep her safe. Thank you so much. She said his name was Jose but I don't know if that was correct.

Did a excellent brake job highly recommended. Highly recommended if you drive a former police car…read more Very knowledgable with ford police interceptors.

Christine is amazing. Great customer service. And recvommended a mechanic. Gave me all the…read moreinformation and even called the people herself. Unbelievable Customer Service so I'm here now and they're doing a diagnostic check. Hopefully that's all we need is something minor instead of the super expensive $2000 bill Chevrolet gave us Rick and Libertyville Chevrolet is awesome so helpful I would definitely, recommend talking to him if you need any service is great thank you, Rick. He gave me a detailed description of what needs to be done..

I was in there last Sunday night April 16 at 7:45. It was a cold windy night getting dark and I…read morejust want to thank the gentleman Tom for being such a. hard-working guy who came outside and hustled up in the cold with no jacket and got my battery out and the new one in just before they closed. He could've easily said too late. You have to come back tomorrow,but he didn't. so I really appreciate that. I didn't have to mess around on Monday morning. I was able to go to my job. Thank you Robert Lewandowski.