WARNING TO FUTURE CUSTOMERS:…read more My husband and I recently tried to purchase a vehicle through Princeton Auto Group, and our experience was extremely disappointing. The two representatives handling our application, Samantha and Joshua, repeatedly told us they were "working hard" to help us obtain financing. However, throughout the process we were treated in a way that made us feel like we were unworthy customers rather than people trying to purchase a vehicle in good faith. We were asked to gather multiple documents quickly and submit them for verification. We did exactly that and cooperated fully with every request. Despite this, the communication we received was dismissive and disrespectful. During conversations we often felt talked over, not listened to, and made to feel as though we were somehow less important than other customers. They even went so far as to say that we falsified documents. Buying a vehicle is already stressful, especially for people working hard to rebuild or improve their financial situation. Customers deserve to be treated with dignity and basic respect during that process. Unfortunately, that was not our experience with Samantha and Joshua at Princeton Auto Group. Because of how we were treated, we chose to withdraw our application and take our business elsewhere. We hope Princeton Auto Group takes this feedback seriously and improves the way customers are treated during the financing process. -- James & Marla Boyer If dealership management or ownership would like to review this situation or discuss what happened, we would welcome the opportunity to speak with someone who values respectful and transparent customer service. Our intention in sharing this experience is simply to ensure that future customers are treated with professionalism and dignity.

What a waste ! Placed an order for a 2025 Yukon Denali Ultimate in May, 2025. Five months later…read morethey get an allocation and then start to change not only my trade in value by 15%, but also the new car price. Don't think because you have something in writing that they will stand by it... Bottom line - I walked away.

Buyer Beware !!!!!!! We looked at several vehicles, all of…read morethem need repair . Over priced for cars /trucks that need work!

Where do I start? I've been looking for a Jeep wagoneer since the one I have rusted out completely…read more I've got an alert whenever the car shows up for sale anywhere. The minute I found the alert I called about the car. The guy I spoke to wasn't the least bit pushy and gave me great helpful info about the car. When we came out to look at the car he pointed out all it's issues (with a 25 plus year old car, there will be issues)and put it up on the lift for us so it would be easy to see the under carriage. There was no haggling and we left feeling excited about the car and great about the place we bought it from!

I brought my Audi here to get service. They were able to tell me everything wrong with the vehicle…read more They gave me solutions to fix it and made me feel very comfortable with where I'm at on the vehicle. They got everything done in a timely manner. Matt the service manager was able to explain everything in a way I could understand. I would strongly recommend this service department to anyone.

My son brought my truck to get a tire patched. Employee took it upon himself to root through my car…read morelooking for the lock lug and breaks the handle to my center counsel. Owner doesn't want to stand by the damage and tells me he's been burned many times before. We I'll help you out there and tell you to not let your dipshit employees root through vehicles and ask the owner where the lug is at and have the owner get it. Your welcome dumbass!

First, let's start addressing the current lady they have answering the phones. Horrible…read moreSecond the current Mechanic is more of in and out get it out of my face type. Doesn't care about people. Went in for differential leak, put it on lift shook my cv axle and quoted me for entire "new axle" assembly 4800$. I've come across some shark style shops in Lasalle County. But this takes the cake. And when i came pick up the " quote" just said part unserviceable, new axle 4789$. The woman didnt care to answer any questions and said the mechanic was busy atm but she could try to ask him questions. But really she was meaning we are not interested in your concerns at this time.

My wife and I had the best vehicle buying experience at Mendota Ford…read more Our salesman Jason was great. This is the most down to earth dealership I have ever been in and will be the only one we will deal with from now on. Thank you again Jason, we will let everyone we know how nice it is to buy a car from Mendota ford.

This was the most pleasant experience I have ever had buying a car!!! NO PRESSURE.....NO DRILLING…read moreON BUDGET OR PAYMENTS OR LEASING. My salesman's name was Tony. If he didn't know the answer, he went and asked. He listened and was very patient.

Friendly, honest and did the repairs exactly how they were supposed to be done for a reasonable…read moreprice. Will definitely go back.

upsale and ignorant. Charged for misdiagnosis and messed my shock up trying to get off. Not only…read moredid they not fix truck in time they fixed other stuff not needed messed up shock and said nothing they could do until next week. So I had hand my truck to another shop to fix. 300$ now turned to 800$