excellent customer service and care . Logan and Kurt have treated me like family since I bought my…read morefirst vehicle at Kenn Motors . I'm on my second vehicle from them , a 2018 Jeep Grand Cherokee, and I love it . such a great running vehicle I will not go to anyone else.

Great Job Ken Motors ! Logan got me in my dream Jeep and I couldnt be happierread more

Had an emissions recall on my Golf back in January 2025 done by this dealership. Car with 100k and…read moreno issues. Then drove the car to Minnesota and back with 22mpg (usually 38) - with strong fuel smell. Pulled the rear seat, found the fuel tank cover cracked and the fuel return hose to the fuel pump was not reattached. The service manager denied all responsibility and wanted me to tow my car to the dealership at my expense. If you love your VW and want it taken care of by responsible people, go somewhere else.

Bought a 2025 VW Jetta SEL. Our salesman, Dan, was very knowledgeable about the Jetta. Not only…read morethat, he was genuinely nice. We got what we thought was a fair price for my wife's FIAT 500, plus an unsuspected discount on the Jetta. She originally wanted a Honda Civic, but XM Radio isn't available. Anyway, the car is loaded for less than $ 30 K. The shopping experience was a pleasure, not the beating you get at a suburban dealer. I wish more dealers would treat their customers like Sierra Volkswagen.

My 2025 Chevy Equinox had an ATF leak. They had the vehicle for 23 days and said it was fixed…read more Three days later it's leaking worse. When I took it back to the dealership, they refused to give me a loaner. I was told I would have to rent a car and submit the paperwork for reimbursement. This was warranty work, and I shouldn't have to pay for a rental. Mica, the service writer, was useless and clearly didn't care about customer service.

Bought a 2017 Buick Enclave here recently. Genuinely good people and extremely easy to do business…read morewith. No funny business, no bad attitudes! Was perfect! The general manager is good guy as well, you can tell he doesn't play any games. Thanks again!

Have been and will continue to be a Repeat customer. From Jeremias in service to Nate Swanson in…read moresales to General Mgr. Abril, OTTAWA TOYOTA has earned my respect for their honesty and delivering an exceptional product. You will be glad you chose Ottawa Toyota for your next new and/or used Toyota.

We had a great experience purchasing our used vehicle with Stuart. He was warm, easy to work with,…read moreand took the time to listen. We purchased at a fair price, and we never felt pressured or upsold throughout the process.

I bought a car with an O2 sensor hanging off of the exhaust covered in sludge. They clearly don't…read moreput any effort into their cars, and everything should be taken with a grain of salt. STAY AWAY! BUYER BEWARE!

Always a great experience. Stopped in for advice and got exactly what I needed. Would recommend…read morehighly...check-in to see what's in stock.

Every woman, husband, father, son, etc should know about the integrity of the men working in the…read moreservice department before taking your vehicle here! Mike, the service manager, called and left a voicemail for a customer, but Mikey couldn't figure out how to hang up the phone... He and his buddy went on to discuss assaulting the customer to show her who is in control of the situation, and how much ass he got when he was younger, among other things. We are very disappointed in how this is being handled, and disgusted by the morals of the people employed here!

I recently tried making a deal on a used car at bill Walsh, after hashing out a price for the…read morevehicle including my trade, it looked decent. Then as I looked at the low-ball offer for my car I took it out of the deal. Then suddenly the price on the car started coming up and up, after agreeing twice to a higher price than the offer I gave them. No more wiggle room after that they said. I can't stand this evil empire . This is why I haven't bought a car from them since 2004. I guess my streak of not patronizing them continues

Buyer Beware !!!!!!! We looked at several vehicles, all of…read morethem need repair . Over priced for cars /trucks that need work!

Where do I start? I've been looking for a Jeep wagoneer since the one I have rusted out completely…read more I've got an alert whenever the car shows up for sale anywhere. The minute I found the alert I called about the car. The guy I spoke to wasn't the least bit pushy and gave me great helpful info about the car. When we came out to look at the car he pointed out all it's issues (with a 25 plus year old car, there will be issues)and put it up on the lift for us so it would be easy to see the under carriage. There was no haggling and we left feeling excited about the car and great about the place we bought it from!

Unfortunately, it is no longer Bill Walsh and the new dealer does not honor the policies of the…read moreprevious dealer when it comes to taking back new, unused and unopened parts - even when dealing with a long-term customer of the previous owner. Seriously bad look for them and Kia generally.

Frustrated car buyer. Bought a 2015 Kia Soul+ beginning of April 2016. Found out with proof (photos…read moreI took day of purchase), I was sold a car with a bent rim and a damaged tire. Rim was finally replaced after being told it was probably my fault. Went back later for oil change and to have brakes inspected due to noise (which I know I'd be responsible for) & to check supsension etc. They said everything was fine. (I was there 1hr to have rim replaced, oil change, car wash, and inspection, just seems like I should've been there longer). Anyways, I didn't feel everything was fine, so I took it to get a 2nd opinion and they lifted car to find out other rear rim is bent as wheel and I possibly have a bad wheel bearing (which is what noise probably was). Their opinion, they think rear end of car was damaged. I had previously emailed Bill Walsh service manager Dave 3x's and no response, I then decided to contact KIA directly, they now recommend after hearing everything I get car diagnosed from a KIA dealer (which I will be going elsewhere than from where I got vehicle) & to then call them back with case #. Hoping something gets done. I love my car, I just want it to run right! Grrr. (Great sales person Isaac btw, service dept I just complain about.)

Aug 31, 2019 went and leased a new 2019 Honda HR-V AWD…read moreSport. Never leased before & Chris Stewart did a great job answering and explaining everything to me and my wife! The service was very good. Everyone there was friendly and helpful. No issues.

Update on hood. Had to spend over $2,000 for a new hood then a couple months later there was a…read morerecall for defective hoods. Got reimbursed by Honda.