Big thanks to Thomas at Napa Auto Parts on Viking Way. He was tremendously knowledgeable, helpful,…read moreand pleasant, and installed both wipers and lights for me in a matter of minutes. This is the kind of customer service that really stands out and is so very much appreciated. It's very safe to say that I'll be looking to Napa (and especially Thomas!) for any future auto needs. Thanks again!

Kudos for Ron at Napa Auto Parts in Poulsbo! Not only was he helpful and courteous, he changed my…read moreheadlight bulb that was put in incorrectly. Really made my day! Thanks again and highly recommend them!

If you are considering purchasing a rebuilt engine from NAPA, you might want to reconsider…read more I like to buy local when I can even if it costs more. So, in March 2019, I paid the Westbay NAPA store in nearby Poulsbo, WA, $3,290.70 for a rebuilt marine GMC 5.7 L long block to go in my 54-foot, 10,000-pound houseboat. My mechanic swears he told the salesperson that it was for a jet drive powering a 54-foot houseboat when he ordered it. When I came in later to pay for it, I recall mentioning what it was for, too. The NAPA engine failed after less than 20 hours of run time. At first, we thought it was a bad starter. $1,700 in mechanics' fees later, having tried everything from new starters to Miracle Oil to get the engine to turn over, I had to face the fact the brand-new NAPA engine was totally frozen up. The mystery was why? Why would a newly rebuilt engine fail so suddenly and catastrophically? I rented an expensive crane boat and had the engine pulled. Then, I had another, impartial professional mechanic (not the one who installed it) disassemble the motor. Another mechanic and a certified ship's captain with decades of experience with small boat engines served as witnesses. I also took photos. The mechanics concluded the engine seized up because at least one of the cylinder walls had cracked due to overheating. However, the overheating sensor on the freeze plug was intact. Further investigation revealed the engine had been bored out to 60 over, leaving too little metal between the piston walls and the water jacket to properly dissipate the heat created by an engine under constant heavy load. It was also noted the camshaft was more suited for zipping along a small speed boat, rather than a pushing a lumbering 54-foot long houseboat. The 10,000-pound houseboat requires an engine designed for torque, they explained, not speed (think an ocean-going truck as opposed to a sports car). "It looks like this was an engine they had in the back of the shop and wanted to get rid of," said the lead mechanic. "A small-block like this, being bored out to the max like it is, you can't even turn it in for the core charge on another engine. It's junk." Armed with this information, I went to see the manager at the Poulsbo NAPA store (www.westbayautoparts.com/poulsbo.html). He informed me NAPA (napaonline.com) had outsourced its engine rebuilding work; my engine came from KP Automotive Machine (http://kpautomachine.com) located in Spokane, Washington. Together, the manager and I spoke to a KP representative. The outcome was disappointing, to put it mildly. Westbay NAPA says it doesn't have any liability -- even though they took my $3,290.70 and ordered the engine -- because it was KP's responsibility to deliver a sound engine. However, KP says it isn't their fault because the Westbay NAPA folks didn't tell them what kind of boat it was going into. The only thing they both agree on is that it is all my fault because my original mechanic didn't send in the warranty. Right.... The manager at the Poulsbo Westbay NAPA store did agree to give me spark plugs and antifreeze, gaskets and other things for a new engine that he valued at $200. In the meantime, I was out $3,290.71 for the bum NAPA/KP engine, some $8,000 in mechanics' fees, the price of another engine, and another crane boat rental to put the new engine into my boat. This time around, I did not buy a replacement engine at a NAPA store. I also paid a lot less for a solid engine that hasn't been bored out and has the proper cam. I have been a NAPA customer for 58 years; always considered them the epitome of parts stores with the best quality parts and customer service. No longer. T. M. Asla, Ph.D. Proeducation.kitsap@gmail.com

This place is great! Everyone working here is friendly. I was in town visiting family and had some…read morecar trouble, I wanted to thank Chuck for being so helpful and calm when I called multiple times, then finally found the right part a couple days later! Thank you!!!

I've been holding off on writing a review of this dealer for reasons I'll explain below…read more We bought a 2018 Ford F250 from them on June 7th. The process was fine, CJ was our salesman and he was easy to deal with. We paid cash so didn't have any experience with the financing department. A week later the AC quit working, and the check engine light came on. It was running rough and jerking. We took it to our mechanic who said the code indicated a misfiring ignition coil. We were really frustrated and reached out to them. Yes, we knew we had bought a used vehicle and yes we declined the extended warranty. But to have this happen in one week didn't seem right. Jarret from their service department replied and asked us to bring it in. We did, they recharged the AC system and replaced the ignition coil at no charge. So far so good, the AC is working and the truck is running smoothly with no warning lights even after pulling a travel trailer to Ocean Shores and back. So I can recommend this dealer, they stood behind what they sold.

Outstanding in every way...first, real professionals, not the half-assed sleazy car guys that…read morepopulate every area with deals that really aren't good deals, repairs that have a hidden catch...you know what I mean. The property is huge, spacious, well designed, filled with a terrific variety of lightly used vehicles (all the way from gas to hybrid to electric), and pricing is highly competitive (I was researching a hybrid Audi with low miles, way below current market). Second-honest repairs. Andrew, who runs the service department, has automotive experience that goes back decades, domestic and foreign, and the repair staff are really thorough in their approach. My used Jaguar was fixed in one day, with a minimum of fuss, and $1800 cheaper than a local car shop had bid-free loaner car, friendly, and honest. What's not to love?

This company uses "fine print" to make their products look more attractive. They advertise "free…read moreshipping" when the reality is so different. One product I wanted they claimed weighed too much, the other weighed very little but they claimed it was bulky. What a batch of crap, this company lies on something as simple as "free shipping" or not. I have zero interest in doing business with a company like this that uses "fine print" to get customers to buy their overpriced products! I'm going back to Amazon where you at least know the actual cost of an item without having a lawyer read over the "fine print".

Purchased Barr risers but returned both due to poor mating surface. However even after 10 days of…read morereceiving the return items my money is not refunded. I'll go through my credit card company instead.

Highly recommend Blue Canary. My old girl Carlani 2011 Q5…read moreEPC light came on , she wasn't feeling well, lucky for facebook .. ask for recommendations , Clint Ramsey posted he does Audis did my home work called Blue Canary first thing in the morning . They said to bring it in with no appointment , I was happy and one lucky first time client. They did a diagnostic first and let me know what was the problem then call me to let me know what was wrong and what needed to be done at the same time chk to update my oil change .. it was time for Carlani oil change.. he gave the price how much it was going to cost before they fix the problem. I was happy with the price and happy with the service. Save me gas and time to drive off island for my yearly service. Praise the Lord! Plenty Mahalo team Blue Canary, When Carlani falls apart again will go with Team blue Canary..

There was one major issue. I told the owner that I was going to be taking my car on a long road…read moretrip and I needed all the safety checks done, tires checked, oil changed etc etc. When I went to pick up the car I specifically asked him about the tires and he said they looked good. Part way on my trip the sidewall of one of the tires gave out. The tire repair shop was flabbergasted to find that my tires were 25 years old. I had absolutely no idea they were that old (I did not put the tires on the car, I bought it second hand). I was relying on Blue Canary to do the paid for safety checks for me. When I returned to Blue Canary and told the owner (manager?) what I had discovered he definitely did not act surprised, dismayed, or even apologetic. He said he doesn't typically check the age of the tires. Something that several tire experts I spoke to said should be one of the first things done! It is extremely fortunate that I did not end up in a serious accident. I definitely would never rely on his assurance that things were taken care of and safe. In addition to the subpar service related to tire safety I also paid a considerable sum of money to have my engine cleaned. It definitely was not cleaned (didn't look like it had been cleaned at all). A rodent deterrent pack had been put inside the hood.... A very EXPENSIVE rodent pack since it appears that was all my expensive "engine cleaning" involved. He did offer to re-clean it when I got back to town and he was willing to do so when I brought it back in. However when I started talking with him about the situation with the tires I got totally disgusted with his attitude and left. I will not be back. And if you are concerned about anything that could be related to safety I would be cautious having it serviced by Bainbridge Blue Canary.

They did a great job restoring the headlights on my 2000 civic, but a terrible job that took off…read morelines of paint on my moms SUV from the 3M tape they use. Customer service was fine and Carlos was accommodating

I used to love coming here for oil changes and never had a single issue. Unfortunately, that has…read morecompletely changed. On multiple occasions, I was turned away because the shop claimed they were "too booked." What makes this even more frustrating is that two people I know came in as walk-ins shortly after I left (not even 30 mins later) and were taken in within 10 minutes. This has now happened to me twice, and it leaves me wondering why I was refused service while others were accommodated. To make matters worse, I was also told that I would need to go to another store and purchase my own parts for a routine oil change before they could perform the service. Customers should not be expected to source basic maintenance parts themselves. That suggests poor inventory management and a lack of preparation. Overall, the service has become inconsistent, disorganized, and disappointing. After years of being a loyal customer, this experience has completely changed my opinion of this part of this business. I can no longer recommend it and will be taking my business elsewhere.

Always available, friendly and fair. A great place with great value!…read moreNice to have "old fashion service"!

On April 12, 2024 I took my Subaru to Ken's Northwest Automotive. It was due for a regular…read moreservicing, and they had previously recommended replacing the front brake pads. Also, the alternator light had come on. They changed oil and topped off the fluids ($71.95). They tightened the fan belt to prevent the alternator light from coming on (87.50), and installed new front brake pads ($269.00). They also resurfaced the front rotors ($60.00 and installed new windshield wiper blades at ($49.90). I picked up the car just before their shop closed, stopped for groceries, and drove home. The generator light came on AND STAYED ON. There are several traffic lights on the 17 mile drive home, and each time I slowed to observe the red lights, the front BRAKES VIBRATED to the point that the steering wheel shook. And no, that wasn't a malfunction in the ABS. I would have been ok with wiper REFILLS, but they installed large Rain-x WIPER BLADES, which would look fine on a GMC 4X4, but not on a small Subaru. I had not requested wiper replacement, and they never called to ok the charge. The following morning, the car wouldn't start. I ordered a new alternator from NAPA, it was delivered in about three days, and I installed it myself. No more alternator light. The car is driveable, but health issues prevented me from addressing the brakes until now. Thankfully, I have an old clunker that I could use. I have an appointment with the Subaru Dealership (34 miles) next week. I figure the Dealership is more inclined to be accountable for their work. They may be able to order OE wiper blades. The total bill on this visit was over $600.00. The only part of this repair visit that didn't BACKFIRE was the oil change. Pretty high price for just an oil change. Tightening the fan belt accomplished NOTHING. And I don't believe they resurfaced the rotors. I'll never return to Ken's Northwest Automotive. This was the WORST experience I've ever had at any repair facility in my life. Apparently the technician didn't THINK to test the alternator. And the brakes? What if someone leaves Ken's shop to pick up their kids at school, and drive through a school zone?? With defective brakes? Admittedly, that's an extreme example, but -- WHAT IF? This repair shop has changed in recent years. And not for the better. There's nothing worth recommending about Ken's Northwest Automotive. This was a bad, bad experience.

We can't say enough GREAT things about this business...we all have choices and when it came to…read morepicking a boat repair shop for maintance work on our new Hewescraft OceanPro we did some research and it paid off. These guys did a fabulous job and went out of their way to help us. Customers for life!

What a wonderful resource for boaters! We had a big shrimping weekend planned with an out-of-town…read moregroup of family and friends. Of course, that is when the boat engine starts acting up. I called Troy at Aqua Tech on Tuesday morning with my "emergency" situation. He was able to squeeze me in around some other work and had my boat ready for the weekend that same day. Amazing service!!!!