We love James!!! He…read morekept us going on a Friday night near closing, and he went above and beyond. Everyone at this location was so helpful and kind. Would definitely use this location again!

Took car in to get my tpms changed on tires they jacked car up on the rocker panels and crushed…read moreboth sides. Folded them now looks like trash and when I called up to tell them about it was told it wasn't them. Screw this place clearly have ignorant idiots working working for them. There is a sub farme point to jack up car do it all the time doing my oil changes.

Great experiences at the service department here thus far! It has been easy to make appointments…read moreover the phone, and the wait times have been very reasonable (1-2 weeks for an oil change). What really impressed me is when they waived the diagnostic fee after concluding the issue with my car was in fact the tires. AND they did not pressure me into getting new tires at that time!

Purchased a used 2020 Ford Explorer ST from Varsity Ford in Ann Arbor on 3/3/26. Unfortunately, the…read morevehicle had a wind/water leak immediately after leaving the dealership. To their credit, the dealership did attempt multiple repairs and eventually provided a rental during one of the visits, but the process became extremely frustrating. Since purchasing the vehicle, I've had to make repeated trips back to the service department for the same unresolved issues. The Explorer sat for hours during one appointment without being looked at, I went several visits without any loaner assistance, and communication between departments often seemed disconnected. On top of the original leak issue, a leaking rear shock, rear main seal leak, oil plug leak, and a metal-on-metal noise were later discovered. Some staff members, including Lance and Shaun, were helpful and professional when addressing concerns, but overall the experience has been disappointing considering how soon these problems started after purchase. As of my latest visit, the metal hitting noise is still present despite multiple attempted fixes. I understand used vehicles can have issues, but I expected better inspection, communication, and follow-through from a large dealership.

Just want to give a shout out to Brad he is so helpful and knowledgeable!! Great service.read more

Stay away from this advance auto parts. Tried to return a parts and they won't not take the return…read more Employees are rude lack customer service. Wanted to talk with a manager and won't come from the back office. Stay away from this location. They should close this advance auto parts.

I really liked this O'Reilly's. It was bright and clean, loaded with helpful staff and I was…read moregreeted as I walked in. I think I'll try this location if I need some aftermarket parts in the future. They didn't have what I was looking for but they helped me search for it.

Still the same damned good service today. Stopped in to get a wiper blade and Steve was on it right…read moreaway. Had a nice conversation with Steve and Shawn. Very polite guys and full of auto info. Still out of my way but still the only place to stop.

Everything from start to finish was seamless and smooth. Their service department for Mazda is…read moreexcellent. There was a problem with my new CX 30 when the lumbar and the seat was fully deployed. It rubbed slightly on the console. They managed some wizardry and reprogrammed the seat so that it did not move, which works great for me. I picked up a part to cover my cargo area and my salesman came out to install it for me and handed me the part as well. Taught me how to install it, thank you Nick Scott!

They now charge about $70 for cabin filter change. Regular synthetic oil change is about $74.read more

I purchased a Jeep Grand Cherokee from Szott-M59 Chrysler Dodge Ram, and the very next day the…read moreengine light and oil light came on. I immediately took it to an oil shop, assuming it might be something simple. Turns out it was anything but. The car was retaining NO oil because the oil filter housing unit was broken and the filter itself was loose. Let that sink in. The mechanic was flabbergasted and flat-out said he could not believe a dealership sold a vehicle in this condition. This wasn't a minor oversight -- this was a serious mechanical issue that could have destroyed the engine if I had driven it any longer. This tells me one of two things: 1. The vehicle was never properly inspected, or 2. It was inspected and sold anyway. Either option is unacceptable. Buying a car should not come with immediate warning lights and a risk of catastrophic engine damage. I trusted this dealership and now I'm left dealing with stress, repairs, and wondering what else was ignored. I would strongly caution anyone considering buying from [Dealership Name] to think twice and get an independent inspection -- clearly, theirs can't be trusted. Attached are video clips of what the mechanic told me and it getting towed away.

Rocky is a good man. Took really good care of me and explained everything for me. Was in and out…read morewith new jeep cherokee. Would recommend. Easy process and very accommodating group they have there.

hello, i am sending this to you to let you know that i have posted this everywhere i can so that…read moreeveryone will see what me and my company thinks on how you treat your employees!!!! i have tried to talk to eric and he wants to just try and just do things himself and not let people come to you. i find that very rude and disrespectful in so many ways! i will tell you that i have owned my company for 35 years and i would never treat a man the way your company the way you do and think that it's ok to try and make him work under the circumstances that you do with him. you make him wear a mask that makes him so sick and almost darn near into seizures. my daughter is a nurse and that poor man does so much for your company and works so hard for you and your company.  he is there everyday. he has to work and is never late and stays late and he always goes above and beyond his job for everyone that i have ever sent there not just me and my company but my family friends and so much more. i am going to post this everywhere i can till someone listens to me!!!!!  i truly want to thank you to joseph at the south lyon location for all his help to he is one of the hardest working people i have every meant and not only for me personally but he has helped out company and staff he works so hard at his job and i feel that it is incorrigible, brutalize, misuse, maltreat and molest this is how he is treated for how much he does for this company and this is all do to him having to wear the mask! this makes him so sick, it is so hard to see him try to work with being so sick if he had a doctors note then he should be able to work and be safe and healthy but you force he to be sick and work like this he is to amazing of a worker for you to treat him like this yet you do this is not right i not only going to post here i am going to post were every i can that is going to listen to me that will do something about the way you treat the best employees you have he works everyday for you on time stays late and never ever complains about what you do to him but we see it every time we come in here me my staff joseph is the best this you have in your company to bad you treat him the way you do he is in south lyon and we all love that store--

Austin at this location is great. He has always gone above and beyond to help us, and is just an…read moreall around good guy. Very knowledgeable and if there is something he doesn't know, he will figure it out for you. Very impressed, and its employees like him that make us choose Autozone over O'Reillys and the other auto part stores down the street.

Absolutely, I have a 2007 Chevrolet Van. They have been able to work on my vehicle and handle all…read moreof my needs. And when they couldn't do the needed repairs, they gave me good referrals that worked out well. I would highly recommend them and give 10 stars if I could!

They do Great Work!! I go there all the time for my vehicle problems. The employees are kind,…read moreknowledgeable and professional and honest.