Raymond helped us with our battery! He went above and beyond. We appreciate all of his kindness and…read morehelp. Thank you Raymond!

Checked my battery charge after being jumped and helped me replace my battery all in 20 minutes…read more Raymond was so helpful and made the whole process so easy!

Carlton was great. I needed a new battery for my car and he immediately helped me. He checked the…read morebattery, found one that suited my car and replaced it all in twenty minutes time. He was knowledgeable, kind and very efficient. Ask for him if you need help!

I came to auto zone straight up LOST about what I needed. The store manager (DONT remember her…read morename) she helped me multiply times about doing the same thing but she never got upset about my not understanding how to do it. I even met a mobile mechanic who fixed my car. I was worried for no reason. Please come by if you ever need something for your car. Plenty of parking spaces, entire staff had on mask and social distancing unforced. 5 stars hands down!!

I have been to this store (3) times within the last 24 hours. I have encountered this wonderful…read moreyoung lady twice now. Her name is Chavida. I just want to say that her energy is so awesome. She's extremely enthusiastic and so helpful. On top of that, she is hardworking. The line was extremely long and she and her coworker got it down within minute, but she did it with a smile. We need more people like her in establishments these days. She has made my day twice now, yesterday and today

This is by far the friendliest AutoZone I have ever been to. They diagnosed an issue I was having…read morewith my car, printed out the part details, gave me sound advice on next steps, & did not pressure me to buy anything I wouldn't need in-store. They know their stuff, & I can tell the staff like working together.

A family of 3 traveling from FL to MD, we stayed the night in Raleigh to break up our trip. On the…read moremorning we were supposed to be driving home, we had several errors populate in our car and figured out it was a very elusive battery that needed to be changed. Three stops later, this location had the battery in stock. The swap was not easy but these store reps went above and beyond to help our family and get it done right. Even the store manager was able to work with his crew to ensure all went smooth. Lukas in particular was awesome. It's not everyday you find people who will look for ways to help you solve the problem and even jump in themselves during the fix. Our family was elated that Lukas was able to get us squared away in about 30 minutes. We want to express our sincere gratitude for this AAP & team. Thank you from 3 Maryland travelers anxious to get on the road to home. P.s. We chose to stay overnight in Raleigh as we're considering relocating here- extra brownie points, Raleigh!

I called before I drove there and a nice lady answered the phone and had my item in stock and asked…read moreme for my name so she could hold it for me to pick it up. When I showed up there there was a young man very nice respectful, found the item for me and they also had another item that the other stores did not which was a 30 amp fuse which is used a lot for a lot of things and they had him in stock not just one but a few of them.

I went here to get my battery tested today. They told me it wasn't good anymore (which I pretty…read moremuch already knew, but wanted to make sure) They helped me pick out a new battery and replaced it for me for free. It was a quick process and they showed me how to do it step by step when I asked so that I could do it next time. The battery J bought also came with a two year warranty.

Several great experiences with CF of WF. If you own a Ford…read morethen the BEST perk is the Mobile Tech Service...they come to your home and do the service. Amazing. No dealer waiting room. No Bad coffee. They will do ALOT of service right in your driveway. Bells, hoses, batteries, oil changes, run diagnostics, etc. Eric The Tech Dude was/is amazing. Don't forget to give a tip $ when he does a great job. Danny A is our Service Rep at the dealer and he is also great. Unfortunately we had a transmission replaced and he did all the legwork with the Extended Warranty company. Superb communication skills and these folks have always performed exactly as they promised with timelines and costs. Truck has 100,000 miles and still going. Huge fan of Crossroads Ford of Wake Forest (as a Raleigh resident : )

This was the last time I will be disrespected, dismissed by this Ford Service. In years past. I've…read morehad very poor customer relations with their Service Advisers. I don't know why. But, time has passed, new F150 truck, and probably new staff, right? My circumstance involves known issues with a major mechanical component that Ford produced in a range of models. Mine is a 2019 and there is a plethora of information and YouTube videos about it. I decided I wanted/needed Ford's technical expertise on the matter even though I knew it would be more expensive at Ford. I spoke to an Adviser who was knowledgeable and we discussed options. Later, after consideration, I decided to go with a simple, normal, preventative maintenance approach, which was one of the options discussed. I'm not in a crisis situation, YET. But that's what preventative maintenance means. This situation, with these models, is complicated by some other-worldly design decisions by Ford engineers and not just any garage, shop mechanic should be trusted to know. The Adviser I spoke to knew about it. So, I called Service to schedule the , he didn't answer, so left a message asking for a call back. He didn't call me back. Days later I called again, he wasn't available and so I was transferred to Express Lane. That adviser said they don't work on these components and needed to go back to the main shop. Okay, fine, no problem. No one answered at the Service desk. I called later. The person that answered said that I needed to speak to THAT guy who wasn't available so they would deliver a message and to expect a call back that day. It has now been two week-days since and no one has called, not THAT guy or one of the other Service Advisers who didn't want to talk to me anyway. It's a common procedure, one that most folks do at least once during the life of their vehicle, and it's recommended. With my previous history with this Crossroads Ford (W/F) Service and now this, I can only surmise that they aren't inclined to care much about vehicles that aren't purchased from their own dealership. Neither of my Ford trucks were purchased there at Crossroads Ford of Wake Forest. A simple input of the VIN # tells them everything about the history of the vehicle: where manufactured, date of manufacture, options, etc. Otherwise, there is a culture at Ford, an arrogant culture perhaps, where they really just cherry pick the people and problems they feel comfortable with. I was respectful, polite, not condescending or demanding. I'm obviously a patient person. But I absolutely will not call again harass or beg them to care about duty, honor, integrity, dedication, commitment, values. I hope others get great care and satisfaction with their service at Crossroads Ford of Wake Forest. As for me, however, it just hasn't been the case. So, Good Luck!

NAPA Auto Parts in Wake Forest North Carolina has the Amsoil products you need if not, they can get…read moreit for you in a time. To go along with the rest of your maintenance repair products that NAPA offers.

Basilio went above and beyond to help me with my vehicle! I ordered a battery, came to the store,…read moreand he replaced the battery and had me on my way within 15 minutes. The price was on point!

They worked on an antique IH truck starter and a generator for me. Just a wonderful experience for…read moreme both times. Our area is fortunate to have Johnny's in the neighborhood.

WARNING! SCAM ARTISTS AT WORK! I came here to leave my review, but it seems I just got the standard…read morepackage on how this place operates. Brought my vehicle in, by the suggestion of my usual car care center, citing that the battery was having issues. I passed this information along to Johnny's, but would I did not realize is that they would throw that information in the trash. They chose to do completely separate jobs (draining water from the door, pull out an untouched GPS tracker), and charged $500. They didn't bother to call about passing this along, and I had to call just to hear that they were already done, and they were very excited to present me with the bill. And of course, my issue was not resolved. And looking at the rest of these reviews, it seems that's exactly what these sleazy scumbags love to do. Bascially, they charge $150 an hour for labor, even if the labor is not to resolve the issue. If they want to charge you for draining fluids from your car, finding random things to replace, and BillyBob eating a sandwich in your car, you have no choice but to pay for their benevolent services! An absolute disgrace of a business that has no place in our community!