I had an outstanding experience at Batteries Plus thanks to Alex. He was knowledgeable, honest, and…read moreincredibly helpful. Instead of selling me a brand-new key fob remote, he let me know I could simply replace the shell, which saved me a significant amount of money. Alex even took the time to find the exact replacement shell for me on Amazon. It arrived today, I installed it myself, and it works perfectly! It's refreshing to meet someone who genuinely looks out for the customer's best interest rather than trying to make the biggest sale. If you need batteries, key fobs, or other services, I highly recommend Batteries Plus--and be sure to ask for Alex if you can. Excellent customer service like this deserves to be recognized!

Bought a motorcycle battery from them. Was always charged. Dead 6 month later and they don't…read morewarranty it. Absolutely would not recommend doing any business with them. The battery is in the warranty time frame.

Quick service! Was quoted a price on a battery, two days later it was over $30. more. Same…read morebattery. Wasn't happy with that.

I needed a special battery for a verizon land line box. I had been to 6 stores from Hickory to…read moreLenoir with no luck. Tyler built one for me on the spot. You don't need to go anywhere else for your battery needs. From small ones to car batteries and more, they can help you.

I had such a great experience with Mr. Wes when I came to Battery Specialist. I drive a Jeep…read moreGladiator that has 2 batteries, a main and a smaller auxiliary battery. I was planning on buying the batteries and going home to do the install myself, but Mr. Wes wasn't going to let that happen. This was not the easiest of jobs, but Wes and I worked together like two friends working in a driveway! I couldn't say enough good things about him and my experience! I will NEVER buy another battery from anywhere else again. Mr. Wes is a true Battery Specialist!

Good Christian folks that have amazing customer service, and literally every kind of battery made…read more It's a family owned business that have been around for generations and for good reason, no one does it better than these guys. They test, buy, install, maintain, and anything else you can do to and with a battery!

Great place to pickup a battery. With little or no usage…read more Great people to work with. This place is easy to find off 321A.

I walked into the Mooresville location yesterday with a battery I purchased from this very store…read morejust two years ago--still well within its 4-year warranty. I had already removed the battery from my vehicle and driven 30 miles to return it. Although I'll refrain from calling out individuals by name, I was immediately told that the battery needed to undergo a 24-hour test to determine whether it would hold a charge. Then I was asked, "What do you want to do?" I explained that my truck was stranded and that waiting 24 hours simply wasn't an option. My concern received no meaningful response. Instead, my only choice presented was to purchase a new $270 battery while the original one was being tested. I was warned that if I installed the new battery, it would be considered "used" and non-returnable. I explained that this put me in a no-win situation, and only then was I told I might receive a refund if the original battery failed the test. To avoid being stuck with a non-returnable battery, I borrowed a car overnight and waited for the test results. When I called the next morning, I was told they never actually performed the test because they "have to take the batteries off the chargers when they leave for the night." Instead of acknowledging the inconvenience this caused, the employee launched into a long explanation of store policies and excuses. When I explained that I had borrowed someone else's car because of the misinformation I was given, I received a half-hearted "sorry"--delivered with an attitude that made it clear they didn't care. When I said I still felt I was being misinformed, the employee replied, "I resent that insinuation, and I need to take care of another customer." Then he hung up on me. After driving 30 miles, being misinformed, having my time wasted, being left without my own vehicle, and receiving dismissive and unprofessional treatment, I can confidently say this has been one of the most frustrating customer service experiences I've ever had.

Had a shattered screen on IPhone, couldn't see anything. Made appointment for the next morning. I…read morebelieve it was Josh (the manager) that greeted me and walked me through the process. Verified all of the info, and was very thorough in making sure that all the questions were covered. He said that it would take a couple of hours. When I went back at the promised time, phone was ready to go. Very smooth process, and would highly recommend. Thanks

I came here to buy 2 new motorized wheelchair batteries for my papaw so he could get around and the…read morecustomer service was aweful. The didn't try to help whatsoever and I could tell they just wanted me to leave. I was very polite throughout the whole conversation I had with the employees. I have never written a bad review on anything else because I felt as if it was a waste of time but I feel like people should know about this place. Stay away from this particular store and order online if you can.

Specialize in every single type of battery known to man, except hybrid batteries... supposedly…read morethere is not a market for hybrid drivers in town to get the help they need.

My starter died. I called another Statesville business (transmissions only) and they recommended…read moreCliff Day. Best suggestion and fair/honest pricing and quick. Best recommendation ever!

Exceptional Service for Tesla Owners - Nathan is the Go-To Expert!…read more I received a 12V low voltage battery alert on my 2021 Model Y Tesla but had an urgent trip to Wilkesboro the same day. Unsure how much time I had left on the battery, I searched for local options and came across Nathan's shop. After hearing glowing recommendations from friends in the area, I decided to stop by--and I'm so glad I did. Nathan was incredibly knowledgeable and efficient. Even though he didn't have the exact battery in stock at the time, he installed a compatible one that kept me going. The entire process took less than 30 minutes! When I returned the following week, he had already ordered and prepared the exact battery I needed, making the swap seamless. Nathan's professionalism, speed, and dedication to customer service were truly outstanding. I couldn't be more pleased with the experience. If you're in the area and your Tesla needs battery service, Nathan is the person to trust. I'll absolutely return for any future EV battery needs--and I highly recommend you do the same!

Nathan was SO helpful and considerate. I drive a Tesla and many other retailers won't go anywhere…read morenear my car. Nathan was more than willing to take a look and assist me however he could. Friendly service, extremely fair prices and quick service. Will absolutely return for any future battery needs!