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    Oakbrook Glass

    4.0 (4 reviews)
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    26 days ago

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    Carlson Glass & Mirror - Main Glass store

    Carlson Glass & Mirror

    (21 reviews)

    $$

    Carlson is the best. They were prompt, professional, patient and nice. Through no fault of theirs,…read moreit took five visits to get the window to work. Again, this was through no fault of theirs. The window is great. The price was reasonable and Jerry, the professional that was sent, is a capable and friendly man. Thank you.

    They picked up my two screen doors and on the estimated proposal they suggested cutting down the…read morescreens just ever so slightly I inquired and agreed with their explanation. When the screens were brought back to my house with a new screaming, the screen doors would not slide. The installer was going to leave the doors not sliding. Before they remove them to rescreen, they worked properly Then he accused me of not wanting the doors cut down and I corrected him that I was only inquiring what they were gonna do to the doors when I received the proposal, I never said not to do what they suggested on the propos . He took the two doors back to Store and I went to look at my ring camera after he left, and I heard him yell yelling talking to himself and he called me a bitch. I contacted the store and asked to speak to the manager and the gentleman who answered the phone said well you can only talk to me. He said I'm the only one here. I asked again to speak to the manager. I got the same reply I asked a third time to speak with the manager and he said well I'm the owner. Why did he just not identify himself as the owner to begin with? What's up with ? I explained what happened when they came out to reinstall the fixed doors and they would not work and I also described what I saw on my ring camera of him calling me a bitch. The owner stated "Oh Gerry would never call a customer a name ". Really it's on my ring camera. ? They ended up replacing the rollers on the door and that was an additional $68. I told him I did not want Gerry coming back out to install the doors. Another gentleman brought them out to install, he had a Carlson truck, but no supplies like a screwdriver and WD-40 that he asked to borrow from me. I also noticed that there were scratches on the aluminum part of the screen doors that weren't there when they originally took them, but I didn't wanna deal with Carlson anymore so I spent the money purchasing spray paint to cover the scratches they made on the the metal frame. I would not recommend this business to anyone! They don't want to take any accountability for the work they say they're going to do. They don't have their own supplies. You will be probably called some nasty name. Check your ring camera. And what kind of owner does not want to identify himself as the owner when you ask to speak with a manager?

    Oakbrook Glass - glassandmirrors - Updated June 2026

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