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Recommended Reviews - Ocean Maya Royale
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Pretty good resort! For the money, it is kind of tough to beat. Two really nice pools (one is the "party" pool, one is the "calm" pool). I actually prefer the party pool because it is the one with the pool bar. The resort boasts 4 restaurants + 1 buffet + 1 exclusive restaurant that you have to pay extra for. I'm not sure the exclusive restaurant is worth the extra money - the food isn't THAT good, and it is stuffy in there (read: literally warm and somewhat uncomfortable). We never tried the Japanese restaurant - the menu wasn't very exciting. We did really like the Mexican restaurant and the buffet. These were without question our two favorites. Note - the Mexican restaurant is open to everyone for lunch, but it is only for the "exclusive members" for dinner. The resort was clean and the service was good. I have no real complaints. The only real knock I have - I got sick the last day. I don't know how or why, but I believe it came from the fish at the Italian restaurant. I can't be 100% certain of this, but I don't know what else it could have been. I had a pretty bad stomach illness the next morning and throughout the next day, and the last thing I had was the mahi mahi from the Italian restaurant. So the logical conclusion is that the fish is what did me in. If you're nervous about any of that stuff, then just stick with the buffet and Mexican restaurant. You'll do fine.
Beautiful resort. Rooms are spacious and clean. Room service is prompt and all the personnel's are very polite and friendly. The Beach is not your typical beach as you would expect, it's a bit rough, and smelly due to seasonal seaweed. The walk over to the Lagoon has an unfriendly passage. The resort offers many different restaurants: Japanese, Italian, French and Mexican cuisine. Depending on your experience and expectations to rate the restaurant service and food, we gave it 2/5. The only restaurant we liked that was semi better than the rest, was the privilege! We had paid extra for that. We got sick over the Japanese food. Overall, everything was fine except the food. It was overrated commercial low quality food. I would not go back. Service was great in other areas and drinks were made from scratch with your request.
Is this a classic 5 star resort with all the fanciest bells and whistles and luxury, no. But the value for what we paid as part of the Privilege package was absolutely 5 star worthy. My first time in Mexico was spent at the Ocean Maya Royale. Our accommodations were lovely - as part of the Privilege package we even had a hot tub on our patio. My only, admittedly minor, complaint about the room was that there was very little dresser space, preventing 2 of us from being able to both unpack. But they provided a steamer so BF was able to dress for dinner being wrinkly. The food was delicious, even the buffet. My favorite was El Charro. The churros were fantastic! I did not try the Asian restaurant, but I would eat at any of the others any time. By being a smaller resort, there was never a long wait at any of the bars, even the pool bar at the height of afternoon crowds. I thought the cocktail menu was creative even if the specialty drinks were all very sweet. The bartenders are pros at accommodating special requests. By far the best part was the entertainment staff. What could have been stupid cheesy public games were amazing fun that I was really looking forward to by the last few days. We would absolutely return if the opportunity arises.
We spent a week at Ocean Maya Royale in Playa Del Carmen and we were blown away! We are both vegan which makes traveling internationally a bit more difficult for us, but the staff here were extremely accommodating! When you enter the resort to check in, they ask if you have any allergies or dietary restrictions. If so, you are given a card that has the restrictions listen on it. For example, our card read "veganos." When you enter a restaurant you hand the host the card and the chef will walk you through the menu to show you what is vegan and what isn't. If you aren't satisfied with the options they always offered to make something special for us! I will say that the staff is not always educated on the difference between vegetarian and vegan, so make sure to say no eggs, dairy, butter, cheese, etc. There are also at times items on the menus that are listed as vegan but are only vegetarian. If you're vegan, your best bet is to have breakfast and dinner at the buffet and lunch at the restaurant next to the pool. The restaurant next to the pool has a great veggie burger with fries that is vegan! There were always options for vegan food at the buffet, but sometimes you need to get a little creative with putting everything together into a meal. We have both been vegan for over 10 years so this is very normal for us! We never went hungry and all the food was good! We would say to not have the "vegano roll" at the Japanese restaurant. It was basically 80% rice and not very good. At the buffet there is an extremely kind gentleman named Octavio who is a waiter. Octavio took special care of us and made us feel like family, we would always request to sit in his section. Octavio understood veganism and always went out of his way to make sure that we had options to eat and would ask the staff to make special dishes for us to surprise us whenever we visited! Another great associate was a man named Carlos who seemed to work at the buffet and at the restaurant next to the pool. He would also make sure that we were satisfied whenever we were eating. All the staff were extremely kind to us and made us feel welcome. By the end of the 5 days we spent there, a lot of the staff had our dietary restrictions, room number, and names memorized. We are so impressed! Our room was extremely clean and we loved finding the towel animal on our bed the fist day we arrived. I believe it is the cleanest hotel room I have ever been in anywhere in the world! The pool was beautiful and clean. There was an excess of seaweed on the beach when we were there, so we couldn't swim in the ocean, but there is no way for the hotel to control that. Everyday they were working hard with large dum trucks and tractors to remove the seaweed as best as they could. The beautiful pool made up for it! The transportation to and from the hotel to the airport was easy, punctual, and overall very nice. Lastly, we loved the great access to cool, clean drinking water nearly everywhere. It was great to be able to fill up our water bottles wherever we went as it was very hot while we were visiting! The air conditioning in our room and in the restaurants was always nice and cold. Also the whole resort has strong wifi! The whole resort was also extremely clean. All in all, we would recommend this resort to anyone. Especially if you are vegan! If you do go, please say hello to Cody the Coati for us !
At this price point was an exceptional find. We spent 10 days at the resort. We stayed in building 12 and upgraded to Privilege. Food was very good with the Italian, Mexican and French being our favorite. Jorge ,Josue, Oscar, David Italian restaurant. Yovanetti and Angel in main lobby Adrian and Alvaro pool side Adella, Arturo, Kendel Blue team. Carolina, Ilsa and Jesus at the Privilege Restaurant...all of these people made the trip full.
Wer hir unzufrieden ist kann niemals zufrieden sein das Personal gibt das beste von sich, die Anlage traumhaft das Essen ist für jeden was dabei Animation von besten, Zimmern immer gut aufgeräumt und es fällt an nichts wir sind viel gereist und gesehen und 5sterne sind nicht immer gerecht aber nicht in diesem Hôtel sind sie verdient hir werden wir mal wieder kommen.
Like many, we booked this trip to Mexico because they are allowing vacationers in without having to get tested for covid. Its not that we mind the test itself, its just that scheduling and hoping to get results back in time is a logistical nightmare. So, here we are in Playa del Carmen at Ocean Maya Royale, an all inclusive resort for adults only. Gotta give a thumbs up to Maggie at vacationstogo.com (mmauro@vacationstogo.com) GREAT prices on all travel! The resort is super clean, masks are required in all public areas. The bell boys and front desk folks are wonderful. We had a beautiful view from our balcony of the ocean and the pool. The housekeeping staff kept our room tidy. So all good there. The food...im going to chalk up the sub-par dining choices to Covid. I know many workers are furloughed or laid off, so dining was not as good as other resorts we've experienced. Service is a little slow and I'll give it 2.5 stars on food. Not horrible, but just ok, except for one night in the Italian restaurant. A group of friends told us to skip past the italian dishes and go straight for the filet mignon and mashed potatoes. We did, and it was the best meal we had there. The resort did a great job keeping the seaweed away from shore. Several travelers had said it was a major issue in Playa del Carmen. Bravo on that front! Not much in the way of entertainment, again, Covid. The resort is quite a hike from town and a taxi (no uber in this part of MX) cost about 500 pesos ($25 approximately, each way). Lots to see down town! So, yea....Ocean Maya Royale was a nice little break from the cold, back in VA! All in all, we had a wonderful, relaxing vacation. The entire staff was very accommodating and friendly. I'd definitely go back again. Almost forgot to mention the critters! Cute little things, i guess they are like Mexican raccoons. White Nosed Coaties they are called.
My sister and I just returned from a 4 day/3 night trip and it was a wonderful vacation as long as you know what to expect. We did have an issue trying to book the free transportation and couldn't get through to anyone at the hotel until of course it was too late. If you book 3 or more nights there should be a link at the bottom of the email. Rather than a html link it just looks like a picture from the hotel under all the confirmation info. We ended up paying over $100 for transportation and that was a star off for me. I really think this is a 3.5 star resort. The rooms are dated, have a musty smell, and the shower design is not good with water spilling onto the floor. This would have been a bigger issue, but honestly we came for the beach and that was great. There were plenty of covered sunbeds so we could lay out and read everyday all day. There were vendors that came on occasion, and we did take advantage of the massages from the ladies in blue once as the rates were much cheaper than the resort's spa. Rosario was fantastic. There were 2 pools, which we didn't really use. One was a more relaxing vibe, and the other was top optional apparently and the activities pool. Food: When it was fresh it was good, but the stuff just sitting in the "warmers" didn't really stay warm. They only offer room service for guests staying in privilege rooms, so if you do any late night activities just know food options will be very limited. Drinks: Piña coladas, gin and tonics, and mojitos were pretty safe choices. Again if you weren't Privilege your alcohol options were limited and the juice in general wasn't good, so I wasn't a fan of most other drinks. Only their house wines were included in the price, and the glass of red I had one night was pretty awful. Activities: Like I said we just wanted to chill and read, so we didn't do any daytime activities. We did see a singer with dancers one night, a fire show, and a white party. Those were good. I felt bad for the singer and dancers because the crowd was pretty lame and gave very minimal feedback. They did a great job cleaning up the seaweed and the ocean was warm and wonderful while we were there. Overall we'd consider returning, but maybe see if Privilege is a better experience.
Just went recently for my mother's 70th and my sister's 56th birthday.. They truly enjoyed their stay. We came on the 22nd and left on the 27th. Ambiance: 5/5 room are spacious. Nice view from the balcony. They did not clean the room twice a day like it mentioned on their website. But when it's cleaned. It's good. Restaurants: 4/5 there were 5 restaurants to rotate from. Japanese (Hibachi style), French, Italian and two buffets. However, you have to know when to attend which restaurants based on which day.. Due to Covid, not all restaurants are open everyday. And you have to stop to the Japanese restaurant to make a reservation in person. Can't call. And you have to get there at 5:30pm. And later than that, you're out of luck. Cleanliness: 5/5 they kept their resort very nice and clean. You clean your shoes before you step into a restaurant. They check your temp. And for the buffet, you will need to wear disposable gloves to go thru it. The concierge were helpful when they are not busy.. But don't even think about making a phone call to request towels or anything else because the phone doesn't work. Entertainment: 5/5 I'm truly happy with the on-site entertainment. Everyday I made my mom do aqua workouts in the pool. The staffs were all there to help with that, provide lazy games for the tipsy. And water volleyball for those who are more ambitious. This is a smaller resort compared to a few close by. But with my mom being soo scared of the Delta variant. I do appreciate it being on the smaller side. And most important of all is that they provided on site Covid tests. Which cost $35 and you normally get the results back within 4 hrs on the same day. I couldn't have asked for a better set up.. Will come back.
The Ocean Maya Royale is an adult only, all inclusive H10 property in Playa del Carmen. It is not in central Playa (5th Ave, La mamita beach...)but a $40 cab ride away. The property has lots to offer: a free shopping tour, 5 restaurants, a sports bar, coffee shop, two pools, jet ski rentals, several open bars, lovely rooms, nightly activities, a tourism desk, a timeshare desk, the Prestige Club, a couple of stores with a fair exchange rate, Despacio Spa and a photoshoot place. This is a natural place so there are also lots of animals who mind their business but for a city girl like me, it took some patience and courage. Lots to love abt this place: the waitstaff, housekeepers, front desk spa manager, bartenders, DJ and tourism folks are super kind and efficient. The grounds are lovely with floral trees and waterfalls. As a Prestige clubber my fly white on white room with living room had an outdoor jacuzzi. The reason it's 4 and not 5 stars: I had two spa services--1 was excellent, one done by a newbie and not so smooth plus ten minutes short. Spa prices are on sale but not a bargain. There is a slight smell on this side of the property. Idk if it's the sea or the sewers. Some of the gents in the transportation departments (in the lobby and at the front door) are very apathetic. My cancelled tour (weather) has yet to refund me--two days after although the charge went through just fine while I sat at the TraficTours desk. No one has answered my email yet. Also, I guess there are cards for beach towels? I never received one and used my limited Spanish to get a towel anyway. Never used my hot tub, just too much nature--I get it, I was the intruder. La Hacienda is the only restaurant with three meals a day. The others rotate because one restaurant is closed each day. And although there is great diversity and food for all types of eaters at La Hacienda, I'd give the food 6. 5 or 7 out of 10 and all the other restaurant are far better. You can meet cool people here. The liquor is a little watered down, but the mini bar and wine are complimentary. You can tip big, the USD is $18-20 per pesos. I'd probably opt to be closer into the city or travel with friends to split the bills or rent a car if I come back to this area, but it's my second time here so I probably won't. Not the whitest sandy beach I've been to either. Other than that, it was a really nice place, with good people and a relaxing time.
Overall I had a very conflicting experience: Food The buffets were pretty good. I liked the burgers and sausages grilled by the pool. The buffets had fresh fish and ceviche, all of the restaurants are easy ti get into. The only one that requires reservation is the hibachi steakhouse. Unfortunately the food in buffets is better than most restaurants, Sushi is the only the exception. Drinks Drinks and bartenders were great. Pretty good mixes and variety, just wish they served more on the beach. Entertainment Great evening entertainment and activity throughout the day. A good balance of cheesy and fun. Service We had a clogged sink and a broken commode that we reported and asked for repair 4 times. Each time we asked, they said how they will fix immediately and a maintenance guy is in the way, no one ever came, that's not e usable at all. Environment Loved the beach! The weeds were cleaned up daily and it was very nice and calm. There was lot of space and privacy on the beach. There is tons of wild life, I love the little raccoons and lizards around the place. But they do run around the buffet areas and the staff are equipped with water guns to chase them away which is extreme,y amusing to watch. Please note that there is a decent walk between buffet and the beach. It's a large territory. Also loved tons of photo opportunities with a swing, love signs, Mexico signs, and beautiful objects everywhere.
2 years ago
2 years ago
Resort: Clean, small with friendly staff. Pros of smaller resort are that you don't have to wait too long for anything. Check in was a breeze and you don't ever have to wait long for a drink even though there are really only two main bars. The only downside for some might be a lack of food choice for some. But I personally appreciate the fact that there aren't 10 restaurants to choose from. Japanese, Mexican, Italian and a fancy restaurant (Blue Moon) that has a little bit of everything. Nothing needed reservations although you can to be safe. Food: The buffet is on par with cruise food, but the restaurants are really decent. I would highly recommend the Blue Moon if you have time. The beef braised short ribs were awesome. My biggest complaint was that the buffet and snack bar didn't have any real Mexican food except for one of the themed dinners. They definitely cater more to the tourist taste buds with liquid nacho cheese, bagged guacamole, and no fresh tortillas but lots of colored chips. There were some stewed beef and chilaquiles though so I was quite happy. Rooms: Lovely, clean and the mini fridge was stocked with water and soda every day. Stay hydrated folks. Thoughts: Don't bother paying extra for the Privileged unless you really like top shelf liquor. Normal liquor choices still include popular names like Jim Bean, Skyy, Stoli, Jose Cuervo and a lot of other liquor that I don't really want to think about for at least a month. And yeah, the 24 hour room service is a cool perk, but not really worth the extra $35 pp/day. read more
4 years ago
I don't think I'll ever stay anywhere else!!! The bartenders are all great but Olegario was our favorite, he made the best drinks!!! We all enjoyed the week we spent here. Food was always good, we were a group of 7 picky eater & there was always something for everyone! Definitely recommend!!!! 98765432386/10 read more
2 years ago
2 years ago
5 years ago
The beach is horrific...at least 10 feet of sargassum piled up the whole length of their beach boardwalk and all the way out to the boat dock. Other resorts manage to clean their beach front, the management here could care less that their guest paid to be oceanfront. This is not a resort to go to swim in the ocean. Its so filthy that you cannot hear waves. We took a taxi into Playa Del Carmen to be able to go to a public beach, which of course was clean. read more
We stayed here March of 2018. Front desk: Check in was easy enough. We were given a wrist band to denote which travel company we used to book our stay. I found this pretty annoying and did not see the point as it did not serve a purpose all week. It was FRIGHTENINGLY easy to get an extra room key. Literally, we just went up and ask for a room key to our room - they never asked for a last name on the room, ID, or anything that might stop a complete stranger from getting a key to any room. This was noted by a few guests in our party. Fair warning, they will not or cannot break change for you. I asked they had change for a $10 and I was told to ask a bell boy. Service: We found the service to be either very slow or just mediocre. Also, I found it odd that when you passed an employee that majority of the time they wouldn't even acknowledge you or say hi. I was the one saying Hello first way too often. Our service at the buffet was always decent - plates cleared and drinks refilled quick enough. Service at the Blue Moon was a joke. A bottle of wine took almost 30 minutes to get. Our food took over an hour. Once we DID get food, it was placed in front of us and 4 of us put our forks in the food.. only for the plates to be taken away and then delivered to ANOTHER table. Service at Dolce Vita was fairly prompt - but we had two servers all evening.. so that helped. Drink service around the pool is a joke - during our week stay I had a drink order taken 2 times and only once while I was at the beach. If you walk or swim up to the bar it wasn't horrible. Room service was just mediocre, too. They never cleaned off the actual vanity, just the sink. They never cleaned the shower soap shelf while we were there. Drink glasses were not replaced all week. This doesn't fall under "service" but the amount of times you are approached in a day for spa services, water sports, excursions, ect is pretty amazing/ annoying. Esp when they are coming around to the pool while you are laying and relaxing or having a conversation, is pushing it. Food: Meh. Just meh. Buffet food is hit or miss. If there is a popular dish (scrambled eggs at breakfast, bacon, chilaquiles, ect) it will be out.. every day. Nothing really wow'ed us.. it was just okay. Don't eat the burgers.. like meat sponges. Also, the outdoor snack buffet by the pool doesn't keep food warm.. it just sits out. So there were numerous times I'd get a taco or nachos and it'd be cold meat. Blue Moon - okay. Dolce Vita was the best meal by far - wish we hadn't waited until our last meal to go here! Also, the only restaurant with any ventilation! All other restaurants don't have AC.. or so it feels.. SO HOT INSIDE. Unless you pay extra there is only room service from 11A to 11P. Drinks: Draft beer only at the bars.. but you get canned beer in your room. The house white and red are not drinkable. However, the wine you pay extra for is not horribly expensive ($30 for a bottle) and they are palatable. I'd bring your own tumbler to use by the pool as we got a lot of glasses that had dried remnants of the prior beverage still in it. Beach: OR Lack thereof. Directly in front of the pool is a sandy area with a boardwalk separating the beach from the water. To the left are piles of sandbags and seaweed. To the right is a small beach that is half Privileged and half regular. Still not nice sand and the seaweed is horrible. Btw the crews racking and the bobcats... they couldn't keep up. SO, don't come here for the beach Pool: Two large pools- one is low key and not attached to the bar. The second has the bar, seating in the pool and the volleyball net. This is also where they have the daily activities- There was a foam party with a male "dancing" competition the day we arrived & a foam party with a female "dancing" competition later in the week. We learned that when they said the activity for the day was a guacamole or cocktail lesson.. it was for the whole pool to watch. Disappointing as we were hoping for smaller, hands on classes. Also, wake up before dawn to save your chairs. As at any resort the "chair saving" rules are not enforced and towels are put on chairs that are then never used throughout the day - biggest pet peeve ever. Also, no resort rafts or pool floats. I found the pool chairs to be old and there was a few I sat into and I thought they would break at any minutes. Same for the beach chairs.. all thread bare and falling apart. Time to upgrade them. Rooms: We had a room on the very edge of the resort- so it was pretty quiet. Easy walk around the resort as it's not huge. They did have golf carts available if need be. Rooms are very minimally decorated and small - the size of a regular hotel room. King bed was big but very firm. Pillows are large and fluffy. Our AC worked well. Fridge was stocked daily. It was nice that they left two water bottles on the counter and two in the fridge, we drank all 4 each day. All in all, we would not return here. read more
My husband and I visited this resort for our 1 year anniversary!! Coming from a Monday-Friday 8am-5pm job it feels good to relax and not worry about the time or a schedule minus (food and drinks). I can say that choosing the privilege package was an excellent choice. The staff was extremely attentive and were available for our every need. The resort consisted of 6 restaurants, two swimming pools one with a swim up bar that appeared to be the main attraction/life of the party during the day. What I loved about Ocean Maya was the more mature crowd (ages 40 and up) there was a relaxed ,but also care free environment (believe me there is no swimsuit contest) just be yourself and relax and soak up the sun. read more
4 years ago
Oli is the best bartender and made our stay at Ocean Maya Royale the best experience possible. Oli is the best when it comes to making drinks and I would come back here just to see him. read more
2 years ago
5 years ago
4 years ago
9 years ago
Had a good time with friends on this February vacation. Right to business: the native workers in the resort always had a smile on their face and were always very helpful. The pool is beautiful. The food is decent, though some restaurants were too fancy for me. Bullet Points: 1) Smokers are everywhere. I did not like this. 2) Our room was not super clean. The shower glass was disgusting. 3) Mini fridge not very cold. Not restocked very well. 4) Multiple places on the property reek of septic smell. 5) I went for a run from the main property to the entrance of the property and discovered that the water they use to water the plants along the drive is recycled wastewater. It made me nauseous. 6) The beach, not great, but I did swim. 7) The concierge cornered us and convinced the group to listen to their time share offering. We made $200 in free services for attending but it was brutal. 8) The wildlife in the facility was fun. Don't get too close. 9) Lots of old folks, not a big deal, but not for the younger crowd. I would not attend this resort again. I hope this was helpful. read more
10 years ago
Wow! What a great time we had here. This all inclusive was perfect. And most importantly it's not really big where it's going to take you 20 minutes just to get to the beach or the pool. We have been privileged guest which is an upgrade. We have had the best customer service from the staff. There are 5 different restaurants the spa and of course the private privilege area along with private beach w/service. Azusena was our Butler who always went above and beyond. She is top notch. Azusena alone receives 10 star rating. I received 2 spa treatments, one the beach with my husband. Maria & Lupe were fantastic. Since my husband mentioned that Lupe gave him a fabulous message, I went for another message and requested Lupe. All I have to say, is she is very professional and gave me one of the best messages I've ever had. Being a Privilege Guest has perks. Like I mentioned, the privileged guests has their own restaurant bar and private beach. Alberto was our server and was always very attentive and had a great personality. Now comes the Timeshare...... We would rate that a four. Only because we were told it would take 60 minutes and in fact it took up to 3 hours. needless to say we did not stay up to 3 hours. they have a great package deal well worth the presentation. We will be back in November of next year 2017! read more
10 years ago
Come if you want to relax and do nothing! Come if you are the great outdoorsy type and enjoy close contact wildlife! Come if you enjoy being hounded daily for tours and massages! Service was ok but was ignored a little because it was geared to other persuasions. Food & drinks plentiful & delish except for the bottom of the barrel room service foods. I more likely would not return & would rather try another resort. Great thing was, its all inclusive but "Privileged" (you want that top notched welcome to Mexico feeling be prepared to pay extra!) And remember you are in the jungle! read more
4 years ago
8 years ago
10 years ago
Stayed here in May & still missing it! The resort was clean and has all you can ask for & more. The service was excellent all around-- from the front desk staff to the bartenders, servers in the restaurants to the poolside activity sales people! There are multiple restaurants to chose from, all have different vibes and different food options. We ate at every single one! I will say that I wish there was a little more authentic Mexican options and wished the buffet mixed things up a little more for breakfast-- eating the same thing every morning for 10 days was not my fave. Other than that, we had a great time. There are really unique wild animals all over the property (deer, iguanas, raccoons and more!) and the security to enter is really tight, so you know you're safe! The resort beach was clean, the food was great, the bartenders were some of the hardest working bartenders I've ever seen-- and I'm from Vegas! Our room was always clean, the AC worked excellent and the views were to die for! The resort beach was much cleaner than any others. I recommend you walk to the nearby cenote for swimming and kayaking.. It was about a 10 minute walk and totally worth it! The location is ideal-- we spent time in Cancun, Playa Del Carmen, Isla Mujeres and Cozumel! The taxi price is a little steep, but the resort has no control over that, also recommend going to Xplor Park! The most fun I've had in a long time! Yelpers, you can't beat the price on this place-- it's well worth the stay! Thank you Ocean Maya for a wonderful stay-- we will be back! read more
5 years ago
6 years ago
8 years ago
4 years ago
8 years ago
Stayed here for my sisters bachelorette because it supposedly an adults only resort but big istake because it was mostly an older crowd. activities are also for an older crowd (in other words.. boringg) now ive been to a couple of all inclusives so compared to those i wanna say this place is meh. we arrived at the hotel, the entrance was okay, we were greeted with mimosas but there was a line to check in. we came in the morning and they said we couldn't check in til 3pm. after a red eye?? big no no. thumbs down already. the front desk guy was also really rude. he said we could use the amenities though but no room yet. they didnt even have a bell desk to keep our luggage while we waited. it just stayed in the lobby for everyone to see and take if they wanted to. a "personal concierge" then explained to us the amenities and what we could do in the hotel. but really he was trying to sell us a membership or something. yeah no, bye. we were tired and hungry and hot. we changed, ate breakfast and chilled by the beach/pool while waiting to check in. once we finally checked in we asked the bell hop if he could take our bags to our rooms via the golf cart and he said you can take it yourselves its so near. and we were like wtf. so we took it ourselves and our rooms were on the 2nd floor! NO ELEVATORS mind you. by this time we were too exhausted to even be upset. the rooms were okay. no door to the bathroom which was weird and hardly any outlets to plug anything in (chargers). They also only had sodas and a beer in the mini fridge (thats it??) The restaurants were meh. breakfast is served buffet style which was the same everyday (disgusting). lunch is also buffet style, one by the lobby and one by the pool. dinner options were better. Yokoosa or something like that, you had to make same day reservations for. which you cant call to make reservations you literally have to go there at 5pm to make the reservation for dinner. Their food was mediocre though. Not worth it. I liked the romantic restaurant the best (i forgot the name) Everything tasted so good and you didn't need reservations. The Italian place was okay. Room service is not 24 hours, only for privileged. Again thumbs down. However you can go to the lobby though for very limited items of food (very very limited) for after hours. Their drinks are meh (watered down), the other all inclusives I've been too had good selections of drinks and were not watered down. The beach omg the beach was so dirty. Did not want to swim in that water at all. They actually didnt even have much space for you to swim in. They only have 2 pools and someone threw up in the other pool so that was closed for cleaning for a while (gross!). Would not come back here. There are better resorts out there. Trust me. PS. Pics looks fun but its very deceiving. lol read more
5 years ago
My friends and I stayed at this resort right after we graduated college. We stayed for 5 days and we had the best time !! The resort, food, and rooms were amazing but that was not the best part. The exceptional staff made this the best vacation ever. Everyone was so friendly and helpful our entire trip. The waiters and bartender were very fun and attentive. The entertainers were the most energetic, friendly and fun people that I have met. Arturo, Rodrigo, Andrea, Itza, and Naomi made our trip so special. By the end of the first day, they knew us by name. Throughout our whole trip, we play multiple games with them, talked with them, and just had the best time ! Arturo and Rodrigo spent a lot of their free time just getting to know us and making us feel welcome at the resort. Andrea, Naomi, and Itza welcomed us on the dance floor, and were super friendly and fun! By the end of this trip, We considered them as our friends! My friends and I are already looking at coming back soon to see the staff! I have loved every second of this trip and I cannot thank Arturo, Rodrigo, Andrea, Itza, Naomi, and all the other staff at the Ocean Maya Royal enough for making this trip one we will never forget !! read more
8 years ago
Other than trying to sell you a membership that you do not need, the hotel was a delight. The food exceeded our expectations, the suite was spacious. Clean and super comfortable. The staff is extra friendly and helpful. The all inclusive was truly a luxury and very well organized. This is a gorgeous facility. read more
8 years ago
9 years ago
Do not stay at this resort. Multiple tourists had their personal belongings stolen including myself. When I called to report the theft, security showed up & asked to search my room which I agreed to, however while he was going through my belongings he told another staff member I was a liar in Spanish(he was assuming I do not speak or understand) The grounds are clean however there's isn't much to see on the "beach". The only plus this resort has is their restaurant Bluemoon which has great food & ambiance read more
8 years ago
This place was well deserving my 5 stars. I expected medium quality due to the resort capacity but was blown away at the excellent service, insanely good food, and expansive amenities. Activities were fun, wait staff and bar tenders always went out of their way for you, and the scenes on the beach were breath taking. Seriously amazing place. Each on-site restaurant were equally amazing, it was seriously the highest quality food we have ever eaten. Don't under estimate the Mexican restaurant- you won't be disappointed. read more
9 years ago
Props to Bookit.com as this was the first time we used the service and I was concerned that the pricing they had was to good to be true and we would be without a room. Everything from the booking side of the trip went without a hitch so Bookit really exceeded our expectations. We went to OMR to celebrate our 35th wedding anniversary and had a great time. The staff is one of the friendliness that we have encountered at an all inclusive and we have been to alot of them. We really felt like this was a resort that offered ALOT of value for the price. We know that 5 star in the Riviera Maya is not 5 star in New York City so our expectations are always with that in mind. OMR would score quite well in our book compared to many other resorts in the area. Food was very good in the Ala Carte restaurants and that is where we eat most of our meals. The privilege restaurant is a great benefit if you prefer to sit in a quaint area with an ocean view for ala carte meals. We really like the size of the resort as it is much smaller than many in the area. Consequently the walk to the lobby is not far which was nice. The grounds are well maintained with alot of interesting little seating areas and photo ops. The shows in the evening were very entertaining and the atmosphere in the courtyard really added to the ambiance. Rooms were clean and the A/C worked perfectly. Bars were good and I definitely think the privilege upgrade is worth it. What we did not think was stellar was the frozen drinks that came from the machines. We felt those were not that sweet and somewhat blah. So, we did everything on the rocks or had them blend the drink fresh and they were tasty. Even though we are very impressed with OMR and would return, there are a couple things that I give a knock to. The first is the boardwalk. We knew this was there so it wasnt a surprise. I completely understand why it is there as the beach erosion would be bad if it wasnt. I wish they had a staircase in the middle of it to access the water because the sand underwater in that area is still nice. The beach area near the party pool is fine and there are not any huge rocks in the water there. (you will run across a small rock here and there but that is not unusual) For many, and that includes us, the boardwalk is a bit of a downer but it isnt the end of the world. There are plenty or palapas in the area and this is the first resort that I didnt see a significant issue with getting one. The privilege area is nice with the padded loungers but the beach access on that end is not good at all. They have had ALOT of erosion there and it looks like they are doing what they can to keep it from going further by using sandbags. There is a small area near the dock that looks like you could walk into the water. Also, the way this area is set up with the jetty, it collects ALOT of seaweed. (There was some seaweed present at the other end by the party pool but it was nothing like 2015 and was cleaned up daily by the staff) NO ONE was ever in the water in this area which is a bummer given that the Privilege area is there. The pools at OMR seem to be the place most people hang around. We have a pool at home so that is not our deal. I have read that you could never get a chair around the pool but we always some chairs open in the morning when we went to eat. If your wanting a chair under an umbrella in the party pool area it might be a bigger task. All in all, we really liked OMR and will def consider returning. What you get compared to the cost is very high. I compare it to one of our favorite All Inclusive's in Jamaica which is close to 3x more expensive and we now think we would go to OMR instead. read more
7 years ago
So, if you have a rental there is plenty of parking for you. I only went for the veterans weekend, so my experience is a lot better than some of the reviews, I guess because I wasn't there long enough to see some of the other issues LOL! most resorts I have been to unfortunately are very American, nothing wrong with that unless you are looking to be taken out if your element. we arrived on Friday evening, soooo welcoming, the band was playing so loud and everyone was so excited. Only thing was it was all 80's rock songs. no salsa or bachata music the entire trip. I was really disappointed about that. On to the animals.. they are everywhere and the most important rule is not to feed them. They will grab it, beg for it, or steal it. all were friendly, had a minor run in with an iguana that literally chased me down, everyone was dying laughing but me. Had no idea what it could have possibly wanted with me. The instructors does at the pool area really try their hardest to get everyone active and having fun. Loved the poolside bar, mimosa heaven. loved that my room was right on the beach, we jet skii and hoped on some raft/boat, they did a drone video of everything for $40 cash. The food is very whatever, but they do have fresh juices made and fresh fruit everyday, which was my saving grace some days. the resort is big so get a room close to what it is your more interested in being close to. We wanted access to the pool and beach within seconds which is why we got ocean view. You're right there, literally. Our room power went out and they only give you two bottles of water a day, for me, that was rough bc of the amount of water I drink daily. NO CHILDREN!!! BLESSINGS. Love kids, but not on vaca so that was absolutely amazing. Everyone was kind and helpful at all times. for a quick get away, I highly recommend. Viva La Mexico! read more
6 years ago
7 years ago
Let me first start with the wild animals that are on the property. On reviews i read prior said there were different animals running around which I thought could be cute but omggg it was a zoo! They were everywhere stealing your food and drink. Another thing I've been to a lot of resorts and I've never had a different liquor selection than others on the resort it seems as though if you don't book with privilege you get nothing liquor selection was real basic for anyone other than privilege guest. Some staff were super friendly others were rude and will ignore you they did not seem happy to be there which I've never experienced on a resort. Not much activities or things to do on resort. The pool was fun Arturo was awesome he did aqua gym and other little games by the pool. The buffet was eh. Blue moon restaurant was very lovely food was super delish. I spend the day on the resort came back around 3/4 and my room still hadn't been serviced because housekeeping was still making their rounds. Everything closes early the sports bar still offers food after 11pm but small menu and the burgers looked nothing like burger meat. Someone is constantly around trying to get you to buy something at on point I was trying to nap in the sun and I was awakened by someone selling bags..... annoying. Nice location and scenery but most of the fun is off resort the most fun I had there was at the foam party. Will not be returning. read more
7 years ago
