Pool-ology was able to make repairs the very day I called for help. Cliff, the service man, was…read morepersonable and professional as well as very helpful on pool questions I had. Pool-ology is my "Go-to pool company", for ALL THINGS related to my pool.

RUN! We got a new fiberglass pool installed and so DISAPPOINTED!!! Concrete decking is cracking…read moreall around, has chips, and bowing. I was told cracking concrete is normal but I am pretty sure it shouldn't be cracking immediately. They put the soil (finish) down on July 3rd right before the tropical storm dropped over 5" of rain and the concrete forms were still piled up in the backyard so that area didn't get cleared or topsoil. We still had a green pool that couldn't be enjoyed over the holiday. They won't dig before rain but they will through down fresh topsoil or whatever it was but not prepared for sod and rough grade that went straight to the pool. It was also before the masonry was even started much less completed. The masonry guys got to trudge through carrying the stones. What we ended up with was a mixture of concrete, sand, gravel and rock with footprints after things dried out. We had to use a tiller/cultivator and pickaxe to try to break up the ground. The mixture of concrete, sand, gravel, and rocks broke my tiller. They shouldn't put down soil until everybody is done so that all of it is cleared up! We signed the contract 3/5/2025 and we still haven't swam in the pool for 2 primary reasons. 1 they cleaned the filters but then they got more concrete in the pool so the filters already need to be cleaned to get the concrete out. 2nd the tinker toy handrail isn't going to help me or my sister in or out of the pool (white powder coated steel ended up being white plastic that bends pretty easy and isn't long enough to help). I don't know if my pool was damaged but when the little bulldozer slid into the side wall and they had difficulty getting it out, they said it was no big deal. It feels like to me they seem to invalidate any of my concerns, they just want the money. The decking mess is probably why they push to sell the cool decking to just cover up issues.

I have been in this store several times for chemicals for our hot tub. The guys are all very…read morefriendly and helpful. I brought in a water sample to be tested and the manager was quick to tell me the issue and what product I needed to resolve my problem. If you live in the Temple area I recommend this store for all of your pool and hot tub needs.

I hate having to leave a review like this, but ever since Virginia came back to this store, the…read moreexperience has gone downhill. I've heard similar complaints from other vendors and customers, and unfortunately I've now experienced it firsthand. Our company, Sunset Pools, has a certified commercial account and is on Leslie's preferred vendor list. Despite that, my employee was refused service. From my perspective, it appeared to be based on personal feelings rather than company policy, which is extremely disappointing for a business that spends thousands of dollars on chemicals and supplies. I've already reached out to corporate and the district manager and am waiting to hear back. If this issue isn't resolved, Sunset Pools may be taking the approximately $2,000 per month we spend on chemicals elsewhere. If you're deciding between locations, do yourself a favor and visit the Killeen store instead. The staff there has always been fantastic--friendly, professional, and respectful to both customers and vendors. The difference in customer service is night and day.

Smooth transaction and speedy service!!…read more They did a great job replacing our pool light. All throughout the process they provided quick replies to our messages and always directly answered our questions. I also appreciated that they provided us with additional options to work within our budget. Provided requested services within the week. We are very pleased with the repair they made on our pool.

Darrin removed the water heater and installed an erosion feeder. The cost was reasonable, the…read moreservice was prompt, and Darrin took his time to explain the changes he made and instruct me on how to use the erosion feeder. I will definitely hire A&B Pools for my next repair.

Jerry seemed like a very nice man and easy to work with. He gave me a quote on cleaning a pool, but…read morewhen I asked for a bill or the quote in writing he withdrew his bid without explanation and hung up on me. Not very professional. Was very confused by the whole thing.

From the owner: Locally owned and operated, with over 35 years of experience in the industry, Jerry's Pool & Spa is…read moreproudly serving Harker Heights and the surrounding communities with trusted and well reputed pool and spa services. Jerry's Pool & Spa specializes in replacing in-ground vinyl liners, using products from our supplier, Mcewen Industries. We also specialize in providing complete equipment repair and replacement, including pumps, filters, heaters, and salt systems. For pool maintenance, we offer drain and clean services, with one time cleaning and weekly cleaning options available. For reliable, efficient, and thorough service, call Jerry's Pool & Spa TODAY!

I could not be more pleased with the work KINGZ Pool Services did on my pool coping and deck, and I…read morehighly recommend them! My pool originally had approximately 70% flagstone coping, while the remaining 30% had the existing concrete deck extending all the way to the edge of the pool. Over time, the concrete deck had moved and developed cracks, many of the grout lines between the flagstone coping had either cracked or was gone and the area where there was no coping had developed major cracks between the concrete cantilever and the tile line. Those cracks were allowing water to get behind the pool. KINGZ Pool Services recommended cutting back the concrete and installing Oklahoma flagstone coping around the remaining 30% of the pool and to regroup everything. I'll be honest -- I was scared to death to have someone cut into my existing pool deck! But it turned out to be the best decision I could have made. The transformation is incredible. They matched the new Oklahoma flagstone to the existing coping so well that, unless you knew there had originally been no coping in that area, you would never know it wasn't there from the beginning. They also expertly repaired the cracks in the existing concrete deck and paint-matched the repairs to the surrounding area. The result is incredibly seamless. They removed all of the old, deteriorated grout between the existing coping stones and along the tile line and re-grouted everything. They also properly cut back a line between the coping and deck so they could install mastic where it belongs. Previously, there was no mastic between the flagstone and the deck -- just grout that had worn away in many places. The entire job was completed in less than two days, and their attention to detail was outstanding. They were courteous, professional, and did an excellent job cleaning up when they were finished. They covered the pool during the work, and although there was understandably some dust left in the water, they actually got into the pool and removed the larger pieces that had fallen in. My filter and pool cleaner will take care of the remaining fine dust over the next couple of days. The quality of the workmanship, the attention to detail, the excellent color and stone matching, and the overall finished product exceeded my expectations. And they did it at a great price. If you need pool coping, deck repairs, grout or mastic work, or any of the other services they provide, I would absolutely recommend KINGZ Pool Services. I am extremely happy with the finished product and would use them again without hesitation!

What an amazing company and group of employees!! From start to finish, there is not one single…read morecomplaint. The explanation of what would occur to correct our pool problems and remodel, left no unanswered questions. And if we needed to make contact with Luis, he responded immediately. The price was super reasonable. The employees were amazing. They worked hard even in this 100 degree weather. They rested during their lunch and went right back to work--no wasted time ever. They cleaned up at the end of each day and were super polite and professional when we did approach them about anything. We are extremely grateful to them for completing this job in a timely manner and are excited to enjoy our new remodeled pool. Don't hesitate-you can't possibly find anyone better to do your job.

Big Star Backyards is--hands down--the best spa purveyor in the Austin area. We shopped around to…read moredo due diligence, and not only were the prices better across the board at Big Star, but the sales guy we worked with (Chad) was WAY more knowledgeable. Turns out this is a family business, which makes sense why Chad knew the Jacuzzi system backwards and forwards. Probably been hearing about hot tubs since he was a kid. Also, he had just the right touch. He knew the products were quality, so he didn't pressure us or upsell. He let the products do the talking. He earned our trust and delivered on it 100%, including being responsive over text as I got the whole thing installed and set up. Service that really went above and beyond. The only thing I would add to the Big Star business model: a subscription plan to get the chemicals delivered automatically. Would love to set it and forget it, with my money going to a locally-owned, family-run business instead of Amazon. Support small businesses!

*BUYER BEWARE* THEY SELL YOU A TUB BUT DO NOT SERVICE IT COMPETENTLY…read more I spent approximately $13,000 on a Wellis hot tub from Big Star Backyards. About 3 1/2 years later (still under warranty), it developed what was initially a relatively minor leak. That was the beginning of what has now become a six-month ordeal. Since February, I've endured multiple paid service visits, repeated repair attempts, months of downtime, and countless emails and phone calls coordinating repairs with both Big Star Backyards and Wellis. Despite all of that, the leak has progressively worsened rather than improved. The most frustrating part is that what began as a slow leak has now become a spa that can lose nearly all of its water within approximately 24 hours after being refilled. Throughout this process, I've done everything asked of me. I've coordinated appointments, rearranged travel, filled the spa when requested, taken videos documenting the leaks for the technician, and remained patient while waiting weeks for parts to arrive. Unfortunately, despite all of those efforts, I still do not have a functioning hot tub. Rather than taking ownership of why repeated repairs have failed, the conversation has increasingly shifted toward my water chemistry--even though the spa is still under warranty, the water was balanced immediately after repairs, there were no guests using the spa, and it leaked nearly empty immediately after being refilled. That explanation simply does not align with what actually occurred.

These guys are very professional and made the process as painless as is possible. I wanted a…read morefiberglass intentionally due to Texas terrain. It continually moves, so fiberglass is the smartest choice! I've added a couple of photos of what I've added after the pool was installed. Keep in mind your yard is going to be destroyed, so use it to your advantage and add some turf, pretty rocks, lights....... Fyi, GET a robot and add it into your add-ons/loan! Chump change! The vacuum they provide requires you doing 90% of the work, but a robot vacuum does the work for you.

We had the best experience with Aquamarine Pools of Texas from the salespeople (JP and Lissa) who…read moretalked us through all our options and answered every one of our questions to Jose and his crew who did the seamless install and treated our like their own to Angela, our contact person, who kept us so informed every step of the way and also answered our endless questions. In two weeks we had a fully installed pool which is just crazy! Aquamarine sent out their pool cleaner right after install and then Jason came out a few days later for pool school. We never had to call to find out next steps. If we could give them 10 stars we would! Everyone we dealt with was professional, knowledgeable and very helpful and made our first pool install experience so easy and enjoyable! Our backyard is a work in progress but watching them crane the pool over our house was a sight!