absolutely great. awesome service techs and the day I had a probably they were there to fix itread more

Pool-ology was able to make repairs the very day I called for help. Cliff, the service man, was…read morepersonable and professional as well as very helpful on pool questions I had. Pool-ology is my "Go-to pool company", for ALL THINGS related to my pool.

Poor customer service and poor people skills. Virginia, manager, recommended a different chlorine…read morefor my pool since my cya levels were high. I bought 50 lbs of the recommended chlorine. 2 days later I was taking the chlorine out to the pool house and realized it was powder not pucks. Took the chlorine back to Virginia and was talked to like I was a 5 year old. Immediately upon entering the store, she stated to get the chlorine out of the store since she has no idea what I've done to it. She acted like I carried a bomb into the store. I let her know that I purchased the chlorine on her recommendation but I need pucks. Again, she stated to remove the chlorine from the store and no swapping or refunds. I again told her that this chlorine was bought upon her recommendation and is not what I always buy. She just said have a nice day. Glad there's other pool supply stores out there. Never spending $$ there again. Virginia's people skills are exactly why brick and mortar stores are closing and everyone buys online.

Staff member, and customers did not wear masks. Company website says Covid measures are in place,…read morebut that does not appear to be the case.

Smooth transaction and speedy service!!…read more They did a great job replacing our pool light. All throughout the process they provided quick replies to our messages and always directly answered our questions. I also appreciated that they provided us with additional options to work within our budget. Provided requested services within the week. We are very pleased with the repair they made on our pool.

Darrin removed the water heater and installed an erosion feeder. The cost was reasonable, the…read moreservice was prompt, and Darrin took his time to explain the changes he made and instruct me on how to use the erosion feeder. I will definitely hire A&B Pools for my next repair.

Jerry seemed like a very nice man and easy to work with. He gave me a quote on cleaning a pool, but…read morewhen I asked for a bill or the quote in writing he withdrew his bid without explanation and hung up on me. Not very professional. Was very confused by the whole thing.

From the owner: Locally owned and operated, with over 35 years of experience in the industry, Jerry's Pool & Spa is…read moreproudly serving Harker Heights and the surrounding communities with trusted and well reputed pool and spa services. Jerry's Pool & Spa specializes in replacing in-ground vinyl liners, using products from our supplier, Mcewen Industries. We also specialize in providing complete equipment repair and replacement, including pumps, filters, heaters, and salt systems. For pool maintenance, we offer drain and clean services, with one time cleaning and weekly cleaning options available. For reliable, efficient, and thorough service, call Jerry's Pool & Spa TODAY!

What an amazing company and group of employees!! From start to finish, there is not one single…read morecomplaint. The explanation of what would occur to correct our pool problems and remodel, left no unanswered questions. And if we needed to make contact with Luis, he responded immediately. The price was super reasonable. The employees were amazing. They worked hard even in this 100 degree weather. They rested during their lunch and went right back to work--no wasted time ever. They cleaned up at the end of each day and were super polite and professional when we did approach them about anything. We are extremely grateful to them for completing this job in a timely manner and are excited to enjoy our new remodeled pool. Don't hesitate-you can't possibly find anyone better to do your job.

I would highly recommend Kingz Pool Services. I recently hired Kingz Pool to remodel my swimming…read morepool including replaster, replacing old lights with new LED fixtures, installing new tile, and repairing leaks in the spa. Luis, the owner, was incredibly helpful in explaining the process and working through options to stay on budget. I really appreciated how responsive and communicative he was during the remodel. He delivered what they said they were going to do in the timeline promised. His team showed up on schedule, and worked efficiently and professionally. Before choosing Kingz Pools, I reached out to several other contractors but either never got a call back, they didn't show up, or their bids were not reasonable. Kingz Pools provided a fair estimate, stuck to the agreed timeline, and delivered exactly as promised. If you're considering a pool remodel, I highly recommend giving Kingz Pools a call. They truly delivered a top-notch experience from start to finish and the pool remodel looks great!

Big Star Backyards is--hands down--the best spa purveyor in the Austin area. We shopped around to…read moredo due diligence, and not only were the prices better across the board at Big Star, but the sales guy we worked with (Chad) was WAY more knowledgeable. Turns out this is a family business, which makes sense why Chad knew the Jacuzzi system backwards and forwards. Probably been hearing about hot tubs since he was a kid. Also, he had just the right touch. He knew the products were quality, so he didn't pressure us or upsell. He let the products do the talking. He earned our trust and delivered on it 100%, including being responsive over text as I got the whole thing installed and set up. Service that really went above and beyond. The only thing I would add to the Big Star business model: a subscription plan to get the chemicals delivered automatically. Would love to set it and forget it, with my money going to a locally-owned, family-run business instead of Amazon. Support small businesses!

*BUYER BEWARE* THEY SELL YOU A TUB BUT DO NOT SERVICE IT COMPETENTLY…read more I spent approximately $13,000 on a Wellis hot tub from Big Star Backyards. About 3 1/2 years later (still under warranty), it developed what was initially a relatively minor leak. That was the beginning of what has now become a six-month ordeal. Since February, I've endured multiple paid service visits, repeated repair attempts, months of downtime, and countless emails and phone calls coordinating repairs with both Big Star Backyards and Wellis. Despite all of that, the leak has progressively worsened rather than improved. The most frustrating part is that what began as a slow leak has now become a spa that can lose nearly all of its water within approximately 24 hours after being refilled. Throughout this process, I've done everything asked of me. I've coordinated appointments, rearranged travel, filled the spa when requested, taken videos documenting the leaks for the technician, and remained patient while waiting weeks for parts to arrive. Unfortunately, despite all of those efforts, I still do not have a functioning hot tub. Rather than taking ownership of why repeated repairs have failed, the conversation has increasingly shifted toward my water chemistry--even though the spa is still under warranty, the water was balanced immediately after repairs, there were no guests using the spa, and it leaked nearly empty immediately after being refilled. That explanation simply does not align with what actually occurred.

These guys are very professional and made the process as painless as is possible. I wanted a…read morefiberglass intentionally due to Texas terrain. It continually moves, so fiberglass is the smartest choice! I've added a couple of photos of what I've added after the pool was installed. Keep in mind your yard is going to be destroyed, so use it to your advantage and add some turf, pretty rocks, lights....... Fyi, GET a robot and add it into your add-ons/loan! Chump change! The vacuum they provide requires you doing 90% of the work, but a robot vacuum does the work for you.

We had the best experience with Aquamarine Pools of Texas from the salespeople (JP and Lissa) who…read moretalked us through all our options and answered every one of our questions to Jose and his crew who did the seamless install and treated our like their own to Angela, our contact person, who kept us so informed every step of the way and also answered our endless questions. In two weeks we had a fully installed pool which is just crazy! Aquamarine sent out their pool cleaner right after install and then Jason came out a few days later for pool school. We never had to call to find out next steps. If we could give them 10 stars we would! Everyone we dealt with was professional, knowledgeable and very helpful and made our first pool install experience so easy and enjoyable! Our backyard is a work in progress but watching them crane the pool over our house was a sight!