I was really nervous when I booked my stay here , the reviews were horrible but I'm glad I took a chance !! Upon our arrival the first thing I noticed was how clean the room was , and I mean really clean !!! I got the double bed room , it has the fridge and microwave, it's pretty spacious. My expectations were pretty high considering we usually stay at Sea Venture but , we're members of the Elks lodge and it's really close and convenient so I decided to take a chance and stay here . There's a liquor store right next door so it's really convenient, the only downside is there's no ice machine but it was fine because the store is next door. The beds are super comfy and The customer service was outstanding , so friendly!! Im definitely coming back here !! read more

See all

DO NOT STAY HERE! Super dirty. Windows were open and have no screens. Bathroom smelled like pee. This place has no customer service what so ever. Spend your money somewhere else. Worse motel I have ever stayed at! Dirty beds, Dirty Walls, ruined our beach trip. Especially if you have kids you do not want to bring your children to this filth. The faucets were broken water wouldn't shut off in the sink. Shower was dirty, the room door has a huge gap at the bottom of it you can stick your fingers in between the gap. If you want to enjoy your vacation stay somewhere else. read more

See all

They basically don't care about you. Stenchy smoking rooms that they refuse to admit exist. My son rather slept in the car, it was that bad. And so rude... no need to be rude when denying basic customer service. Basically if you book here , you are your own worst enemy. They will only aid you in your own desired masochism. Life is too short. Avoid the Oceano Inn. read more

We made a three day reservation for Mon/Tuesday/Wednesday through Expedia. (utilizing Expedia was our first mistake.) By Tuesday morning unfortunately, we knew we wouldn't be staying the third night for reasons beyond our control. On a side note, my understanding is that making a reservation is not a guarantee of payment, rather a show of good faith that the establishment will hold the room, as well as good faith from the customers that they will not be a no-show. So on early Tuesday afternoon we attempted to cancel the Wednesday (which was the following night) reservation. My travel companion went onto the Expedia website and followed the link "change or cancel booking" .. and clicked that. Two options: either contact Expedia support or contact the establishment, so she selected the Expedia "agent" which seemed to be a bot. The "agent" asked for details and then asked us to hold while the She-bot contacted the Oceano Inn. (out of curiosity, we asked if "Illana" was a bot. Illana responded that no she was not a bot, but an agent. So Not true. ***True to form, the She- bot cut off the chat after a few seconds of non-typing activity, which is par for the course for bot chat conversations. Ever chatted with a bot? Condolences.*** Three minutes later Expedia's bot returned to the chat with the bad news that Oceano Inn "denied" our refund request. No explanation given. Right away we felt this was unjust because we gave over 24 hours notice that we wouldn't be there- it IS unjust to be forced to purchase goods not received and/or services not rendered. But, being an optimist about humankind in general, i had hope that just speaking to a human being was all that was needed in order to resolve the dispute. We'd simply explain the situation, collect our money back, and be on our merry way. But sadly, we got nowhere by appealing to the humanity of the gal at the front desk, who we learned is named Alexandria. Alex, for short, informed us- sorry- she had no capability of refunding the money because she said, "was between you guys and Expedia and the transaction has nothing to do with us" and it was out of her hands. She said she was "just the messenger" and basically, we're out of luck (*and* out of $125 for a Wednesday night. Remember this was NOT a weekend night, folks! !;-) The front desk gal didn't offer up any other explanations- not even to refer to their "cancellation policy" which didn't seem to be posted anywhere in sight. Later we noticed that no cancellation policy was written on the receipt or anywhere we could physically locate. Expedia She-Bot has said earlier that the Oceano Inn refused the refund, but now, Alex at the Oceano Inn front desk has passed the buck back -and said it was Expedia's call. That felt untrue. But we can't prove that. It was a great disappointment to lose $125. That's a lot to us. But we moved on. (To be Cont.with more pics.) read more

Oceano Inn - Bedbug on the headboard room 103 - Hotels Near Me - Oceano, California

See all

Very strange check in ring bell no answer Would like refund Very strange corner of pure Avenue in Oceano and Highway one no staff is in the check in when we call she said well you'll still have to wait but we've been waiting for 10 or 15 minutes there's very few cars in the parking lot I'm wondering if everybody's having problems checking in read more

Oceano Inn - Checkin Non staffed 8.20 1721 hours - Hotels Near Me - Oceano, California

Unsteady WiFi, not very clean rooms. While booking, we expected it to be an inn but not a motel. On booking.com it was listed as Oceano Inn but did not state Oceano Inn Motel. If we were aware it was a motel, we definitely would've booked a different accommodation. I do not feel particularly safe staying in a room with doors right outside and we were placed right on the first floor where everyone could have to the room. No extra security on the windows either.. read more

DO NOT STAY HERE! My family and I were in Pismo and decided to stay the night. We found this inn on Yelp and the price was reasonable. My daughter woke up the next morning with bites and my son found a very suspicious bug in the bed. Don't recommend anyone to stay here! read more

See all

Great place to stay! Decent price for the location and the room was super clean. Excellent customer service, comfortable, and close to the beach. Will definitely be staying there again next time I go to Pismo Beach. read more

(Literally just happened) Horrible service! Rude manager! Beds are super uncomfortable. My friend and I arrived here around 530pm-ish (check in is at 3pm) and we were told are room was being cleaned and wasn't ready. We were told to give it about 20 minutes, okay no problem. We went to Juan's Cantina next door for a drink and came back an hour later and the room was still not ready. We were pretty disappointed and asked to speak to a manager, he wasn't available so we asked the girl at the front desk to contact him when she did she told him were unhappy with the super late check in and if they could accommodate us. They said to cancel my Expedia booking and they could change the price,they did not say how much, I just told the girl I guess we would sit in the car until our room was ready. Finally got a call another 30 minutes later saying that my new receipt was ready to sign and when I asked if the room was ready, she said the room was ready 5 minutes ago (a notice would have been nice). So when I go to sign my new receipt it was 20 dollars off. When I calculated the math at the rate they would charge per hour it should have been at least 50 dollars off for having to get into my room 4 hours passed check out time. I finally got a hold of the manager and told him that 20 dollars was not enough and explained the breakdown in price and he said that was the best he could do and that he was DOING ME A FAVOR!! lol I told him "sorry sir but you are not doing me a favor because my check in time was 3pm and I even arrived late." He said he had late check outs and I told him I understand but that is not my fault or my problem, I've been patient tried to kill time sooo you did me no favors but overcharge me and then he preceded to ask if I'm checking out and telling me I can leave! I told him you're telling me I can leave when I'm not a local and its already 8pm!? He was very rude and when we got to the room, yes it was clean but the mattresses are super uncomfortable and the water pressure sucks. I've never really stood in this area but I will definitely keep this place off of my consideration for future planning and you should too. Needless to stay we left and went somewhere else. Hopefully they don't try and keep the charge on my card. read more

We came into town (Pismo Beach) to ride dune buggy's and knew we only needed a bed and shower for a night. This location is great for just that-it's walking distance to the beach (about two blocks). If you're looking for cheap, very basic (and borderline decent) then this is the place for you! It's dog friendly which was a main reason we chose them. It's directly next door to a liquor shop and across the street is an RV park (can be a little noisy). Down the block is a grassy area for dogs, and a cantina is located on the other side of the street. Not the greatest of rooms itself, but everything seemed mostly clean. read more

See all

This place was great. The rooms are ocean themed and look very clean. They had a mini fridge and a microwave, it was very quiet at night. It seems family owned and they have a lot of little signs to tell you the wifi and basic info from the room. Asked for extra blanket and the girl brought it to us no problem the shower is huge also read more

Oceano Inn - Hotels Near Me - Oceano, California

F this hotel. We planned our vacation MONTHS in ADVANCED. They had a SET price for the dates we chose. POS hotel emailed us saying they were going to cancel our reservations because their price changed. They TRIPLED their prices for our reservations. $338/night for a 1 star hotel ... come on. If that price was in my budget I wouldn't have chosen this run-down hotel. It has nothing going for it. Distance to the beach? - NAH!!! That part of the beach is pretty much reserved for the off-road community. They completely RUINED our vacation. I hope they shut down. A-holes. read more

After booking a room at this establishment several times for my granddaughter, I tried their web site(unresponsive) calling them, didn't answer the phone. So next am went over in person to book a room for nephew. They charged me over $100. more than their website showed as the rate for the night booked. After complaining they shrugged and said you3should have booked online. Then this morning as my nephew went to check out they told him my card wouldn't go through. The charge was already cleared and on my account as paid. I went over there and found out that after complaining about the charge they had changed the reservation from 1 night to 2 nights and showed as unpaid. Needless to say I WILL NOT be using this place in the future. Then my granddaughter tells me that the shower curtains had mold on the bottom foot everytime they have stayed. NOT ACCEPTABLE. read more

Came her to spend a weekend of ATVing with family and friends. Unfortunately, ATV rental places were closed due to Covid restrictions but we decided to make the best of it and check out the scene at Pismo Beach. As soon as we got to the motel, I already knew our room would be horrific. The office was basically a window where you need to ring the doorbell to speak to someone. Took a while for someone to answer the doorbell but you can clearly see kids in the back playing video games. The room we checked into was decent except that there was no phone or clock. Laid down on the bed and smelled something fishy. Apparently, it was a period blood stain on the bed sheet! Not coming back! read more

This is the worst place I have ever stayed in.. Very dirty, bed bugs crappy customer service and one of the noisiest places I have ever stayed. Zero sleep... place for 20 year olds... hear drunks, puking, foul language and not worth a penny to stay there. You get more rest sleeping on the beach. I've stayed there before ( my mom lives close by) but this is the worst....I've been sick, in the hospital, and they say my reservations are non refundable. No heart and no compassion. Rude obnoxious, people.... Run do not walk .... Web page says they offer vouchers for breakfast... lies... no such voucher. Place is one big SCAM. Room was filthy, pupic hair in shower and bathroom floor...dirty sheets and wet towels on the floor! Terrible place. read more

Amazing customer service& very close to beach,store& restaurant! 5stars plus1morr star read more

I would give this hotel zero stars if I could. This has been the worst hotel experience in my life. We arrived around 8:30pm on January 17th, 2020. The site manager, David if I remember correctly, came out from a door located to the left, behind the front desk. He had mangy curly hair, he was half asleep when he came out of that door, slightly incoherent, unkept, he was rude, he smelled horrible, as if he hadn't showered for a few days, he had on unpleasant sandals, a black tank top and shorts. This was a sight for sore eyes but wanted to give it a chance. He proceeded to assigning me and my wife a room. We go into our room number which was 117. Thankfully we have a good custom to just browse around the room to get a feel for it. We sat on the bed and the bed sheets smelled as if someone had already laid on them. There was this pungent odor around the beds and closer to the restroom. Then we find, what seems to be, a used man's underwear next to our nightstand (picture 1), so it's safe to say that the pungent odor in our room might have been partially due to that underwear. By that point my wife was repulsed, so I go down to the main check in office so I can tell the site manager the situation, but he didn't let me show him the picture of what we found, nor did he allow me to speak to him and explain the situation. He rapidly waived his hands in the air and just continuously said, "no, no, no" and he quickly assigned me another room; room number 115. He said he wasn't sure if our new room was assigned or not, after looking at his computer, but he assured us everything will be clean and fine. We go into our new room to freshen up for the night. Everything seemed fine until I got into the shower. There was mold growing around the bottom magnetic rings and on the shower curtain as well (picture 2). It's hard to distinguish this in the picture I posted but it was disgusting. I asked the site manager for a new curtain, but he said he didn't have any to give me. On my way back up to my room the couple on the bottom floor were complaining about finding bed bugs. Me and my wife freaked out but tried to give the benefit of the doubt even after our first two experiences of that night, so the night went on. By this time it's already roughly 2am. My wife wakes up to someone trying to enter our room with an assigned key. We sit there in silence for a few seconds only to hear the person swipe the key card for the room again and trying to push open the door. That man clearly stated to his companion, "he gave us the wrong room". I tried expressing my concern to the site manager the next morning but he was rudely interrupting me by explain to me the cleanliness policy. He reiterated that I will be charged for a cleaning fee if i were to leave the room dirty or damaged. He was treating me as if I'm the one that was at fault for all the disgusting things me and my wife found. He stammered "no refund, no refund" repeatedly at me. I was not being rude to him at all yet he had the audacity to start raising his voice at me. This all happened in two days worth of a stay. I have tried calling to get the contact information of the new owners to directly express my concerns and to settle the situation, but David refused to connect me to the new owners and yelled at me "I don't care what happened, do what you need to do". He said other distasteful things amongst these phrases, but I've made my review long enough. I haven't given up. I will continue to call this establishment and see if David changes his demeanor but as of now he is not answering my calls or he picks up and shortly after hangs up without speaking a word. This is very unprofessional and childish to a certain extent. I understand that sometimes you get what you pay for but this is beyond me. My wife and I have stayed in multiple hotels and motels in the past that rent their rooms within the same price range and we have never experienced a problem. I hope that the new owners of this Motel or David the site manager sees this review and chooses to do what's right. A simple room change is not enough of a justification or compensation for the lack of professionalism that this establishment has, the verbal abuse that my wife and I experience and the unsanitary conditions of the rooms that we were assigned at that time. I've said my peace. read more

Oceano Inn - A mans underwear next to the night stand. Room 117 (January 17th, 2020 - Hotels Near Me - Oceano, California

See all

Terrible motel. The room was fairly clean. That is why I gave it one star. The customer service by the staff, front desk, cleaning and maintenance was abominable. A family member of mine with cancer was staying there. The maintenance guy was outside pressure washing the sidewalk right in front of the room at 10 AM and was blaring music. My family member went out and told the guy he was sick and asked if he could please turn the music down. The maintenance man told him it was 10 AM and he was not going to turn the music down. That resulted in a trip to the front desk, where my family member was told "There is nothing I can do. It's under new ownership." He also had to ask for clean towels and they have his bedding changed after being there for two weeks. We found him a different place to go. This motel is horrible!!! read more

No rating at all, booked to stay on June 2nd, we checked in and checked out right away it smelled and saw a roach, asked for a refund the lady in the front desk said, Yes I understand you will et your refund in 5 days. I just got off the phone with them and she said the owner denied the refund. We have another lady that also asked for refund for same reason and it was denied. The receptionist gave us number for owner and he was a rude ass. Said no refund!!! we didn't even stayed for 10 minutes!!!! read more

This place is by far one of the nicest Inn's I've been in for such a short notice. The Staff was very friendly and made it feel like home. With only a 10 minute walk to the beach, it was refreshing. I would definitely go back to this Inn. read more

Terrible customer service. Not professionally run. Do not waste your money staying there. It's not worth it. Walls are very thin. Rooms have loud traffic noise from street and from anyone on a phone within 50 feet. read more

I booked a room here and this guy cancelled it in the last minute. I called back and instead of apology, he said your card is no good and it's already booked. The guy who answered the phone is rude. To make it even worst, my card and got charged from booking.com I will not recommend this motel, it lacks customer service, resolution and and follow-up (if cancelled) NOT 1, ZERO STAR!!! read more

Just checked in. Weird, you ring a bell kid finally shows up and you have to speak to him through a small side window. Told we could not come in to small lobby area. No hot water in sink area, only a sheet on the bed, NO BLANKET! Website says coffee maker and iron and ironing board. Sorry, no such thing. All BS! Also no cups in room. Went to Walmart to get some. Bed hard and uncomfortable. RUN, don't walk away from this place! A real DUMP! read more

Pros: The inn was walking distance to the beach which was great. I had a late midnight check-in and the service was very friendly and accommodating. The WIFI worked great, and they give you voucher tickets for free breakfast at the nearby diner. There was ample parking and the pricing was very reasonable. Con: I was really displeased that the bedding had old stains, and an unpleasant smell. Unfortunately that outweighed all the pros. Not an awful experience, but I personally would not stay here again. read more

Best economical hotel I've ever stayed in ..! Very very clean and quiet ! 4 min to pismo beach ! If you want to come here for some ATV time.. this is the hotel ! There's also a mini market next door which is nice! Room comes with fridge / microwave and coffee maker :) just what we need in every hotel we visit . Definitely staying here again for now on when I visit ! read more

See all

oceano Inn, I'm Pismo CA is horrendous! Dirty, appliances not plugged in for use and the outlets are out of reach. The restroom was disgusting, poop on the toilet, no toilet paper, dried loogies on the shower curtai. Ice machine Out Of Order, and no complimentary coffee. read more

Room was small, and definately overpriced. Their normal rate is $179 per night and when they knew they were the last room in town, they upped my rate to $220 - So, I felt definately "ripped off"... Having said that, the room was clean (but small)... Robert Griffith - read more

This place is the worst place ever. I work at a hospital and I know what blood is. I was going to take a shower and found blood on the shower curtain hair on the walls sand on the bed. When I went to let them know she said they can't do anything about it. She said she cleaned this room I said and you're proud to say that. It's dirty in here. Motel 6 is better then this. read more

no iron, no in room phone, one night of cups, coffee, and one trash bag for the Three nights we stayed. No one was ever in office to get more supplies. We called with no answer and the outside trashes were always full till later in the day or nighttime. It is close to a beach, but there was no good customer service, and I would not stay here again! read more

Yelp is usually my go to before booking a single room. In this case, we needed to get in a night before the rest of the family, who was gonna stay at some villas in Oceano. Those were running about $400/nt. My husband and I were driving in from LA with our 3 year and 1 year old. We would get in fairly late so just needed a place to sleep a few hours. After a quick search Oceano Inn came up for $90. Checked some reviews and found it iffy. I then read about how management had changed and things were improved. I called the motel directly and spoke to Jarod. He assured me that the place had been improved greatly and we would have no problems. The only thing that was concerning was that there would be no one to check in after 10 pm. We would get in til 11. Jarod said no problem, that he would make sure we are all checked in and would leave the paperwork and key in a previously discussed place. I hesitated because I didn't want to have issues with two kids in the middle of the night. Once we reached, everything went just as we were told. We were all settled in within 10 minutes. Jarod had even left extra pillows and blankets in our room for the kids! No problems of smell, bed bugs, stains or water pressure. It was far better than I expected, and would stay again if traveling through for a night. read more

Just stayed at this motel on the 24th. Our party had two rooms and both were extremely dusty. The layers of dust were obviously there for a while. Had to wipe down the furniture and lamps. Another guest told us their room was also not clean. One room was missing a blanket and it took over an hour for it to be provided. The mattress was a king but the bed frame was a queen so there was sagging on the edges. The one person working definitely needs customer service training. Gave it two stars as it did have security cameras and fire sprinklers. read more

I would NOT recommend this place unless they lower their rates to $65 a night. It's a complete dump and I cannot believe they have the balls to charge what they do. I gave it ONE star for a clean bathroom and a functional fridge to keep my waters cold. We were up visiting my aunt who just moved to Oceano and my brother actually got a beautiful Airbnb for $70 with its own separate entrance, full bath, great bed, Keurig, fridge, microwave...I can't believe I spent $100 more for the dump I stayed in...we couldn't get out of there fast enough! Hey Oceano Inn, upgrade your crappy motel or lower your prices! read more

Just stayed here with my wife and kids for the last 2 days. I grew up coming to Oceano every year as a kid and knew this was like the only actual hotel in Oceano. Yes there are mainstream hotels in Pismo and Grover. I booked our room about a month in advance for 2 weekdays at about $90 a night. I guess the price fluctuates even up to $200 a night at some point. The day before coming I got sketched out by previous reviews on yelp and other travel sites talking about bed bugs and prostitutes. Apparently the response from the ownership is that they took over just a few months back. We were very nervous. When we got there about 30min before checkin at 3pm and the man at the counter was very nice and helpful. You get a small small free breakfast at the Rock and Roll Diner down the street. Which I'm not too pleased with. We went to our room which had 2 fulls that were soft. Bathroom was very clean, which is a plus! The shower took a long time to get warm in the mornings...like a couple minutes. Kitchen has a small fridge and microwave. TV is new with all the good channels. Minus stars for the bed covers/sheets having old small stains and the pillow cases. A lil sketchy, one looked like a small blood stain. And the sheet you sleep on was so loose on the bed that by morning you were sleeping directly on the mattress. And that the water took awhile to warm up. Main room with beds reminds me of motel 6...bathroom was an upgrade tho. Don't eat at the diner, food is pricey and sketchy. Eat right across the street from hotel at Juans cantina for great food and prices. Honestly it is close to the beach and different shops, but we will most likely stay at a mainstream hotel next time. We didn't see any bed bugs or bugs, I didn't hear or see any prostitutes...every night this place was full. Most of them seem normal tourists. read more

Newly remodeled. Very nice and clean. Excellent housekeeping! Nicely decorated with all necessary amenities. 2 blocks from the beach. Walls are a little thin and could easily make out conversations next door and upstair, rates are a little high. read more

My husband and I were looking for a last minute hotel and this was one of the only places that had a vacancy. The price wasn't bad and it was conveniently close to all of our planned activities for the weekend, so we booked it for 2 nights. We checked in and the manager gave us our key and parking permit. As we walked into our room we immediately felt muggy and stuffy. It was late already so we cranked up the AC and went to bed. We woke up early in the morning for our planned hike and my husband found a BED BUG on his shirt! Right away we packed our clothes and left the room. We waited for the office to open to cancel our stay. The girl that worked there was nice and understanding of the situation so she called the manager in and he was insinuating that we were lying or that we brought the bed bugs from our home even after we showed him pictures. Overall we were grossed out from the beginning and should have went with our gut instinct. We will not be staying there again ever! - found BED BUGS - muggy feel to room read more

I've read some bad reviews about this hotel but I decided to give it a try anyways because it's a walking distance to the beach. Alex who checked us in is very friendly and gave us some tips about the area and where we can find places to eat. The bed was comfortable we had a king size bed. Inside the room includes a coffee maker,small fridge with a freezer section for ice & a blow dryer. The room was clean and everything works! Ac/heater, hot water so pretty much what you need. I'm glad we gave it a try. The rooms can have some updating but overall it was comfy for us. Alex knocked on our door the next day asking if we need anything so we asked for a blanket, toilet paper & she collected our trash. We chose an upstairs room. Overall experience was good! We didn't pay for a 5 star hotel rate so we weren't expecting that.We were expecting the basic and it works for us! It was a good & pleasant experience. read more

Beware of this shyster. I was quoted $80.00 a night for a Sunday and Monday night stay. He charged my credit card $199.80 for those 2 nights. When I went to complain about the charges he was unavailable and his wife claimed to speak no English! I bet if I was wanting to rent a room she would speak English! It was supposed to be a non-smoking room.The room stank like old cigarettes covered with Pine sol! Absolutely disgusting. If you can locate another hotel even if you have to pay more it's worth it. This guy is a thief! read more

Horrible experience. Rates quoted over the phone were not the same when arrived ($150.00 night plus tax and fees) and they never applied the AAA discount. The light bulbs were missing from bathroom (and Vanity area) and electrical short, the phone had no cord attached so no local calls could be made and they did not correct it and acted surprised and confused. Beds were soooo old and sagging and sloped; we rolled right off the edges, he said New Comfy Beds over the phone, black MOLD (I have pictures) in bathrooms on windows, two nights there yet there was only one pouch of coffee, and when turned on coffee pot we lost all electricity and they said their son would fix it and acted surprised, TV speakers were blown so muffled sounds therefor no TV and had a weird camera thing on top, not clean, slowest Wi-Fi ever, one half roll of toilet paper so had to go to office which they lock to get a roll, two small towels, no room receipt, filthy furniture, awful chemical smell, chairs were greasy with enormous stains, showerhead about to fall off, very little parking by actual room, astro-turf green carpet in narrow hallways, exterior lights not turn on in pitch dark until I exclaimed by my car how dark it was and surprised nobody sued them and suddenly there was lights (they heard from their little window), not insulated well and hear neighbors and slamming doors and people walking upstairs, tiny ice freezer all the way in office, just a few cubes. I can go on and on..... it was a slum. I have so many pictures because I was in disbelief. Total shock at the unsanitary and unsafe conditions. This place needs to be reported. How do I add the 5 pictures???? I left feeling itchy all over and disgusted that they acted so confused by these conditions. What a waste of money...... it was the only place available that weekend. All other places were booked but them. Thankfully we enjoyed the outdoor beauty of Pismo and Avila Beach. I am surprised they are still in business. read more

Great location! Super close to the dunes. My friends posted out on the beach but my wife and I wanted to be more comfortable with a new born. Oceano Inn made it very convenient! I like the fact that it is family owned like a lot of business in Pismo. Had competitive rates and was everything I expected. I was able to talk to the owner (who was very standup and humble) on our way out. They were upgrading rooms and it looks like they're investing in the property (I think he said they purchased it around March so focus on newer reviews). Looking forward to come back on another getaway soon! read more

I made a reservation for this property as my family frequents Oceano dunes 6-8 times a year. My family and I were going down for a quick trip to meet up with friends. Shortly after I booked my reservation, I received a call about an emergency my son sustained at school and he needed to be taken to the hospital. We were advised he not travel nor partake in dirt bike activities for 7 days as he sustained a concussion. I contacted the property to explain the unplanned situation that came up and the gentleman who represented them on the phone was extremely rude and not caring of the situation. He did not take a second to listen, just said NO you will still have to pay full price for a cancellation. This is very disappointing as I would hope if he was in the same situation he would expect the property to be understanding. I have many/friends family who use this property that I will tell this incident to in hopes they find another property to use. I understand policies and procedures but when unexpected situations arise regarding someone's health exceptions should be made regardless. read more