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    Oceanworks Berkeley

    4.0 (66 reviews)
    Closed Closed

    Services - Oceanworks Berkeley

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    5.0
    (186 reviews)
    Auto Repair
    Responds in about 10 mins
    3.5
    (18 reviews)
    Auto Repair
    Responds in about 2 days
    4.5
    (14 reviews)
    Auto Repair
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    Page 2 of 2

    Ask the Community - Oceanworks Berkeley

    Review Highlights - Oceanworks Berkeley

    Chris and his crew are very professional and make sure to keep me updated on the status of my car.

    Mentioned in 38 reviews

    Read more highlights

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    Big O Tires

    Big O Tires

    2.8
    (527 reviews)

    I've generally had good experiences at this Big O with one annoying exception I'll outline below…read more I got new tires not that long ago and had an oil change while I was at it. My car is a bit of a pain in the ass to change the oil on so I can't actually go to like jiffy lube or oil changers or any place like that. I need a tech that's at least one step up from that level. Don't need to be a full-on Master mechanic or anything but it's not as simple as a regular old Honda or Toyota or whatever. You actually have to take some parts off of the car to get to the filter. Annoying, I know. It's why I don't do the changes myself. It legit takes at least 30 to 45 minutes of actual wrench time. Anyway, at some point after I got my tires replaced I noticed a slow leak in one of them. Checked the tire, no nails or screws or anything in it. I was due for an oil change anyway so I'll go back to Big O for that and have them check the tire while they're at it. Now, I know it's leaking because I've had to put air in it several times. When I pick up my car I asked him if they were able to fix the leak he says looks at the notes the tech left and says they took the wheel off and dunked it and couldn't find any leak. I was annoyed but also in a hurry so I just took my car in went. I stopped back on two other different occasions to have them fix that leak and they could never confirm that it was leaking . They didn't have any suggestions for me or anything. I ended up getting a valve core tool and replacing the valve core which slowed down the leak but didn't solve it. While I was doing that I noticed that it appeared to be leaking worse when I touched the valve stem, like I could hear the air hissing out, so I went and had that replaced (somewhere else). Now the tire is fine and I'm annoyed with Big O. A tire shop should have been able to diagnose that even if it wasn't bubbling when it was underwater. It's simply should have been the next thing that they checked. I wish I had thought to do so but I'm not a tire tech or anything. Still rounding up to three stars because generally speaking I've been happy with the service that I've received there and the guy's behind the counter are always nice and usually helpful.

    I had a terrible experience here, and it wasn't the first with the chain…read more I brought my car in for a full synthetic oil change that was supposed to include a tire rotation and inspection. Because I've had sketchy experiences with them before, I marked one of my tires beforehand so I'd know for sure whether they actually rotated them. They told me it would take about two hours and that they would call me when it was done. After 2 1/2 hours, I called and asked for a progress report. The employee said, "Oh, it's done. I just haven't gotten to call you yet." A little annoying, but ultimately not the end of the world. I understand places get busy. When I arrived, though, I checked for the marked tire before going inside, and sure enough, it was still in the exact same spot. One of my previous sketchy experiences with this company was when they told me they couldn't safely rotate my tires because the wear pattern would make it unsafe. The tires were not very old, and I had never heard of that before, so I took my car to a different shop and they rotated them without any issue or question of safety. I went inside and said something along the lines of, "Let me guess -- you guys decided you couldn't rotate the tires because I need new ones?" The employee said, "No, he rotated them." "Actually, he didn't. I marked the tire, and they were definitely not rotated." "Well, there's no note about the tires, so I'm not sure why they didn't do it." Then he kind of just paused like maybe I'd let it go. I didn't. I instead just stood there waiting for him to give anything resembling an appropriate response. Eventually, with total apathy and annoyance in his voice and demeanor, he went to look at the car and then gave me some similar reason as last time about why they "probably didn't rotate them due to the wear pattern and safety." Then I asked about the inspection, and specifically the air filter, which I knew needed to be replaced. I expected them to catch it and offer it as an additional paid service. Instead, he told me, "Nope. Everything looked good. No notes." At that point, I started getting heated and raised my voice slightly: "There's no way that can be true." Then the manager came over, heard the situation, and casually said something like, "The mechanic probably just didn't do the inspection." Again, no apology or real acknowledgment that this was a problem. Instead, he just said, "We'll do it within the hour." So now I'm being told to wait another hour so they can actually do the job they were supposed to do an hour ago at that point. I asked the manager to inspect the tires first and make sure they were actually going to be willing to rotate them. He just said, "Oh, we'll rotate them," and did not look at them at all. This leaves two possibilities: Either the original explanation was nonsense and this proves they are running a scam, or they were now willing to do something they supposedly thought was unsafe. After waiting again, they finally rotated the tires. I checked the marking and it was gone, so at least that part finally got done. Then I asked again about the air filter, and was once again told it was fine. I said, "The filter behind the glove compartment?" "Yep. The inspection showed no problems." I said there was no way that was true and asked whether they had actually looked at the car at all. The employee responded with, "Well, if you don't trust us..." and then said something like, "Why don't you go look at it and tell me whether it's dirty then?" I'm not a mechanic, but I was so frustrated that I looked up how to check it on YouTube, pulled it out myself, and it was filthy -- covered in literal leaves and debris. I brought it back inside and asked, "Does this look clean to you?" Instead of apologizing, I got attitude and eye-rolling. The closest thing I got to accountability from management was, "I'll talk to my guys later." That's it. At this point, I genuinely don't know what services were or weren't actually performed on my car. I paid for a full synthetic oil change, tire rotation, and inspection, and had to personally catch the fact that at least two of those things apparently weren't done. I wish I knew how to tell whether the correct oil was used, because I wouldn't put it past them to swap it out for something cheaper. I normally try to give businesses grace, but this experience crossed the line from disorganized into actively dishonest and rude. Don't go here. But if you do -- mark your tires.

    Oceanworks Berkeley - autorepair - Updated July 2026

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