Updating review. Owner has reached out to fix problem and pay for plumber. Thank you, Joanne.read more

Started using this service after going through several companies that didn't satisfy our…read morerequirements. Regal has been top notch. The ladies always clean very well and house smells like it too.

This is probably the worst experience I have ever had with a company…read more After dropping $28K (non-insurable damage) on remediation and reconstruction, my takeaway is that I should have listened to the constant red flags throughout the month-long process and just switched to a different contractor. You assume high dollar means high quality; throw the assumption out the window - apparently you can hire anybody off the street to do this work. First, before I could even sign a contract and pay a deposit, the remediation crew came unexpectedly knocking at my door to start work at 9am - the problem is that this was also BEFORE ASBESTOS TESTING. Servpro could have seriously endangered my house, my family, and their crew with mesothelioma due to incompetence - THIS IS INEXCUSABLE! Once the contract commenced, the remediation should have taken two days, but dragged on and on over three weeks due to laziness, being "too hot" (in spring), and I kid you not, being scared. Why these people signed up to do construction work if they are scared is beyond me, but the last thing you want to hear is that a $28K crew is "too scared" to complete a job. Every time the crew pretended to be finished, I had to expose myself to the damaged area to check over their work, point out the problems and get yelled at by office staff, and have the project manager come verify that low and behold, the client is not lying. In total the PM was at my home 5 times to ensure that the 22 line items in our contract were completed. Near the end of this process we uncovered an additional area with damage that needed an addendum, which does make getting quotes difficult if the initial estimate is not thorough. This additional work required two different remediation crews to complete since the office started catching on that the first crew was going to take too long. Luckily the reconstruction crew was completely different (a subcontractor) that actually did the job right the first time. They got their tasks knocked out over two days - and did it correctly without incident. Unfortunately for my timing, this all happened as the company exchanged franchisee owners, so everything will just be ignored as "old ownership problems", but the feedback here is not on ownership, but with the ethos of how this location can get by doing the bare minimum while charging top dollar; all with no accountability. Avoid Servpro in NoVA

Unfortunately this was our second water damage situation with a leak from our kitchen dishwasher…read more Both times Servpro did an excellent job of insuring that the floors were properly evaluated for any wetness. We are very pleased with there service.

Great service and extremely easy to coordinate. We have used this company (and its predecessor) for…read morea few years and are extremely pleased with service. Contact is prompt and the cleaning is efficient and well done. Any concerns we have had or request for additional service in areas is easily addressed and accommodated.

Love this business. I come home after the cleaning and feel like my home is brand spanky new. They…read moreare reliable, address issues that I raise, and happily work with my sometimes difficult schedule. I highly recommend this business

I hired Smart Choice Cleaning for a move-in cleaning in February and scheduled an in-home…read moreinspection with Carolina to receive an accurate estimate. During the inspection, I specifically pointed out areas that needed attention, including the ones shown in the attached photos. When the cleaning team arrived two days later, I reiterated these same requests to ensure they were addressed. However, after the cleaners left, it was clear that many of the specified areas had not been cleaned, including the ones in the attached photos (taken post-service). Additionally, the dust inside the kitchen cabinets, which I also had highlighted, remained untouched. I reached out via email but received no response, prompting me to follow up with a phone call. While they offered to re-clean the space, I was disappointed with the overall service and instead requested a partial refund. They refunded $50 of the $240 I paid... Unfortunately, my experience with Smart Choice Cleaning fell far below expectations. Not only was the cleaning service inadequate, but their customer service response was also unsatisfactory. I would not use their services again. - - - - - - - - - - - - - - Update: They called me in April and asked me to change my review and they would issue an additional $50 refund due to my dissatisfaction with their service. I did so and they did. However, I just checked my bank account history in May and they charged me $50 WITHOUT even telling me. This is absurd. Please do NOT use this company.

Great value; great communication with Ray. They had a really flexible schedule to help meet my…read moreneeds. Definitely recommend this company!

Let's clean has been my go to for more than 10 years! I'm on my 3rd different home and area and the…read morecleaning has been consistently great each time! They are extremely easy to work with, flexible with some last minute changes, and the prices are very reasonable. I cannot recommend this company enough!

Let's clean was recommended to me by a friend and so I called for a quote. A few emails and a few…read morecalls later I finally got a call back. Huh. Then I got a quote via text for the size of my apartment and it was cheaper than other quotes I received, so I went for it. I haven't had a cleaner for a while so I even opted for a higher cost "deep clean". I left my door u locked and trusted them to clean without me present to watch (since it was recommended), but as soon as they arrived I was told via text that they need to upcharge me $50+ to do the services I ordered. They said they cannot finish the job in the 2 hours they had allocated for a "deep clean". So I asked how much time do they allocate for a regular clean? More than 1 hour I hope because I have never had a cleaner spend less than 2 hours on a regular clean. I assume for a deep clean they should allocate at least 3 hours, if not more. However, it was recommended and I truly needed a deep clean so I agreed to it. When I came back I will tell you that not only were deep clean items not done as promised (I asked for a list of things deep clean would include), such as the oven, the fridge, and basic kitchen countertop appliances, but the door frames, the floorboards, and the lamps were also not wiped. Furniture was not moved. I told them they didn't have to change sheets (part of their regular service), but somehow they still didn't have time. Why? They organized. A lot of organization from putting my kids' plushies in a row to putting my rugs in a different place etc. everything was moved and put in a new place--which I of course had to move back because I have my preferences. I'm not sure if there's some confusion on what the definition of a deep clean is between the scheduler and the actual team who came out to clean, but they did not deliver on what was promised and had the audacity to upcharge me for it. Then I find that they also ruined my kitchen countertop, which I will be paying for when I move out. I caution you not to try this company as I certainly will not make the mistake again

Can't speak for the service itself because I booked a deep cleaning about 6 days in advance…read more However, 2 days before I was supposed to have the cleaning, I was called and told that the appointment was cancelled because I would have been the only appointment that day which wasn't enough to justify the maids coming to work. The only reason I'm not giving this place one star is because the owner, to his credit, tried to reschedule me for the day before the original appointment (the day following notice of cancellation), however that was unrealistic given lack of notice. This also left me scrambling to find another cleaning service. Although the price seemed reasonable, the lack of notice and sudden cancellation left a bad taste in my mouth.

Have used them before with good cleaning first time and just okay cleaning second time. We are part…read moretime residents and have a small window of time. I scheduled a cleaning and had confirmation and reminders. No one showed up on day of cleaning even after trying to communicate with the owner. Huge inconvenience for us and extremely unhappy. Our friends will no longer be using them as well.

Wendy and her team do great work cleaning our three-level townhome. We pay $170 per cleaning for a…read more2200 sq ft home. She communicates via text and we pay her via Venmo. She is responsive and the crew that comes to clean is always 3 sometimes 4 people per cleaning, takes two hours tops each time. Highly highly recommend. Precious cleaners broke things, never showed, would cancel the morning of, but Miradi cleaners has never done that.

I found it from Groupon and tried their advertised service. It was a very good experience overall…read more The communication is good and they were able to schedule me within one week and they showed up on time. It was supposed to be a 2-hour 3-person job. They actually came with four people and didn't charge me extra. They did an excellent job cleaning the house and we are so impressed! I would definitely use them again and recommend them to my local friends.

I have been to this place a total of 5 times. 3 out of 5 times were a miss by the business…read more - First time dropped my clothes off and everything was good. - Second time, shop was supposed to be open until 6:30pm but was locked and no one there at 5:45pm so I could not pick up my clothes. (See original review below.) -Third time, went in picked up my clothes. Dropped more off and removed original review. -Fourth time, went to pick up my clothes. Was told to come back the next day even though my clothes were supposed to be ready. -Fifth time, shop is again closed at 5:30pm on a Monday when it says the hours are until 6:30pm. DO NOT GO HERE. She is a nice lady but who cares about being nice if you can't get your clothes. This was my first review which I removed because I felt bad and the lady is nice and my cloths looked nice. Now I know why they make you prepay for all their services. No ones works the hours they say they are opened. The store sign says that they close at 6:30 pm and I was told to come after 5pm or my clothes would not be ready. However, I show up at 5:45pm and wait for 25 minutes because I need my clothes for work the next day. No one ever shows. About 5 customers show up and walk away. Lights are out and no one to be found. Dry cleaning is supposed to have a quick turn around so I can have clothes for work. This is why this business will fail. Thanks for making me wear the same close to work 2 days in a row and look like an asshole. And I still have to come back tomorrow and get my cloths from this place. A business that isn't opened might as well not be in business.

Maria has been taking care of many dry clean-only items for a couple years now. Her level of…read moreservice is unrivaled. She greets me by name, brings my clothes to my car with me when I have a lot to pick up (which is often), and happily let me pay the next time I came in after forgetting my wallet one day! She even whipped out her pliers and fixed my necklace that became stuck on my dress I was wearing when I came in for a pick-up! Even when I don't notice a spot on one of my items, she will find it and do her best to get it out. I've also relied on her for a number of alterations. She has a great eye and knows what will work best. When her seamstress (Maria herself was out at that moment) pinned a jumpsuit of mine that came out too short, she let the hem out for me at no charge. She also repaired a zipper pull that just snapped off a favorite dress after a few years of wear. I tend to go long stretches between picking up my items, but in the rare event that I do need everything ready next-day, there's no extra charge. My clothes always come back in good shape and I will keep going to G&W while I live in the area.