Unfortunately, I had a bad experience with this cleaning service. Yelp has let me down.
I was renting a 4 bedroom house and had lived there for 4 years. It was time to move out, and I looked around. My house looked like 4 bachelors had lived in it for 4 years... Not so great to show the landlord...
I came to yelp to find a cleaning service. I chose Off The Deep End because of their great reviews, especially one from someone claiming they had a similar situation to mine.
I called early in the week (Tuesday evening, I think) and left a message trying to schedule an appointment for the weekend. Soon after, my phone battery died. I awoke the next morning to a voice mail from Lindsay, saying she was sorry to not get to the phone, but she was in the middle of a job. We played phone tag all morning, and I finally spoke with Lindsay on Wednesday afternoon. She was very pleasant on the phone. I explained that the house was empty of all furniture and asked if it could be cleaned on Saturday, as my walkthrough with the landlord was on Sunday.
At first, it seemed like there was no availability for Saturday, but se was able to move an appointment earlier in the morning and make my house the afternoon stop! "What great service!" I thought to myself.
They were scheduled to show up at 2pm on Saturday, and I only had to be there to let them in and come back to check on the work at the end, as the house was empty. I received a phone call around 1:45 or so, explaining that their last job went a little late, and they would be about 30 minutes late. I still felt good. 3:00 rolled around... still no arrival. So I called, and was told they were on their way and about 30 minutes away. They didn't arrive until shortly AFTER 4:00!!!!!!
So after arriving over 2 hours late, there were three people there to clean, and I still felt pretty good about it. They were very personable, and did indeed make me feel good about leaving them to do the job. They walked through, and Lindsay asked me if the curtains came with the house when I moved in. I told her no, and she asked if she could have them. I thought this was weird, but I said yes, because I wasn't taking them with me.
I left the crew there, and went about my day later than I had hoped, but still happy that the house would be clean when my landlord arrived the next day. About 45 minutes later, Lindsay called me to say that she had an emergency with another crew member at another job and they had to leave. She asked if they could come do the cleaning the next afternoon. I explained to her again that my walkthrough with my landlord was that day, and it had to be done before then. She said she was sorry but she had to leave, and was doing a babysitting job the next morning and could be there around 2 to finish the job. She would call me at 11am to confirm. I was pretty upset at this point.
So, knowing that I could not count on these people do actually show up on time, if at all, I woke up at 5AM on Sunday, and went to my old house and started scrubbing it down myself. Luckily for me, I have the best girlfriend ever, because she came along to help, without me even asking!
We spent all morning cleaning, scrubbing, wiping, scouring, mopping... you name it!
I had my walkthrough with the landlord at 1:30PM, as scheduled, and they seemed pretty happy with the condition of the place. Oh yeah, that 11AM "confirmation call" I was supposed to get? It came around 2PM or so, and I just ignored it! read more