Awesome quality and the service is so polite , if you can treat yourself to there desserts as well ! Love this place !

This is an update to a previous review given on this restaurant by me. The rating of the service provided by the employees of the restaurant has gotton worse. An esItmated 80% of my orders placed has either been wrong or incomplete. If the food wasn't good I certainly would have not put up with such unprofessional behavior. Tonight's order was lacking cold slaw. I received my original order just after 6:00pm. Shortly after I called to informed them that I hadn't receive my coleslaw. Despite several calls to them as of 8:30pm ( one which I was hung up on, a second I asked to speak to the manger and was informed I would receive it in fifteen minutes. That was an hour ago and I have yet to received my coleslaw. I was told that the managers name is Dee. I am done with this business. I can no longer justify giving my money to an organization that displays such unprofessional behavior. I give them two stars because the food is good. However it is not worth the poor service that read more

Food is good. customer service lost my business. I am a frequent customer and never had experience what others say. The ghetto zoo animal receptionist that takes the orders need to be grateful she have a job but instead she is acting herself. Very rude and disrespectful tell you she is not gonna to argue with you she don't care what you want and keep hanging up. So basically you are not able to get your order how you want when ordering via phone now in person different story and when the boss there different story. Since you can never predict when the boss is there beware don't trust it. They hire Ghetto nasty people. read more

I live pretty close the here and only eat three things off of the menu. Soft shell fried crabs, seafood alfredo and stuffed mushrooms. Everything else I've had hasn't impressed me but wasn't bad by any means. Just wouldn't get it often for the price. The alfredo is super super cheesy. It can almost be to cheesy and thick. This time pictured below was a light sauce day, i was very surprised. They normally give a really good amount of pasta and seafood. This platter is about $17. Its worth the price because its sit down restaurant quality food but is pretty pricey as take out food. But in moderation I definitely think its worth it. The people are friendly every time i go. Clean place. Its definitely worth trying. read more

Off the Hook Seafood & Grill - Seafood Near Me - Lansdowne, Pennsylvania

This place has some very very good steamed crabs, however, there are a few very very rude cashiers, and they do some very UNPROFESSIONAL things. They advertise a rewards program that you get a point for every dollar that you spend, after 200 points (200 dollars) you get 10.00 off. I'm sure that not many people even use this rewards program, but me & my group only patronize businesses that have rewards in one way or the other. Well in the month of Mar, April, May & June OF 2019, my group, ordered under my account hundreds of dollars of meals, mostly steamed crabs & Salmon platters, & steamed crabs by the pound. In the beginning, after every $200.00 we were getting our discount reward of $10.00 off on our next order. Then all of a sudden, we kept getting different cashiers saying oh you get $10.00 off your next order, and our entire group, ( that has access to view our account at this establishment), begin to say, oh no we should have gotten our rewards at this point twice. I contacted the store first, spoke to this super, super rude cashier, (which I'm leaving out names, although I clearly remember everyone that I spoke to every time), claiming she didn't know how the program works, (maybe that's why Im not getting my rewards huh)!!! Anyway, 3 nasty & totally unprofessional employees later, I was put in contact with the manager, (not the owner, but the owners son), and I totally understood why the employees have no respect for the customers. He was worst than the super rude cashiers. So instead of apologizing for the mistake, or offering a free meal or something to correct this mixup, he sits & wants to debate with me about the rewards. Now I might not be an accountant, but I sure now how to keep up with spend $200.00 get $10.00 off next order. That month we had already spent $500.00 at that place, at that point and this manager ( I bet his dad has no idea how he is running this place) would rather argue & debate than keep a good paying, large money spending, group such as ours. I will not even talk about the great tips we would give the nice workers, along with the rude ones, but the nice employees got 5 to 6 times more!!! I WOULD NEVER RECOMMEND THIS PLACE TO ANYONE, NOT EVEN OUR DOG SHELTER IF THEY WOULD GIVE THEM FOOD FOR FREE!!! read more

Off the hook was exactly what the words say "OFF THE HOOK" the crabcake sandwich I got was amazing ,along with the desserts. I had the sweet potato cheesecake along with sweet potato pie it was out of this world!!!! I can't wait to go back read more

Very unprofessional. Tried to order food wad told my number was on a block list for not picking up order which never happened. Yet my debit card was charged for the order. Waited to for order over an hour and a half no delivery. Need better communication read more

Usually decent food, service, until tonight. They forgot half my order. When I called back I got major nasty attitude, when I returned Miss Nasty she just handed the missing order with no apology, like it was my fault. I refuse bad customer service and that definitely qualifies. And I will think hard and twice before going back here. read more

I have to give it to the steamed crabs, in my opinion they are the best around. However, there is some very very slimy things going on. I am not accusing anyone of anything, but the manager is a real jerk and there is something fishy (no pun intended) going on. You are supposed to get 10.00 off for every 200.00 points ( 1 dollar = 1 point), in the month of June I purchased over $500.00 worth of seafood and it is only June 10, 2019. I was not getting my $10.00 off so I not only emailed them, I called and first of all the female Imish or something like that is super rude, I expressed me issue she got very nasty and then put the owners son on and he was worst than the female. After proving over the phone to both of them that although I should have had 2 10.00 off at this point that I did not get one and that someone is doing something that is making it look like I am getting the money off over in the store, I have my receipts that are showing that I am not. Instead of the so called manager saying ok since you are such a good customer and I am sorry about the confusion, I will give you the $20.00 off your next order to make up for the $20.00 that you did not get this month after spending over $500.00 in ten days, he wants to argue with me. So I am thinking you would rather lose my business than to just suck it up that someone there knows how to get the 10.00 for themselves and keep telling me my next order will get the 10.00, like I am some type of dummy, and that is just what has happened. They are very rude there and don't know how to treat a great customer. There is a person names Summer and one named Asia, they are the only two that show good customer service!!!!! I would NEVER EVER RECOMMEND THEM AGAIN, and I will never eat from that place again. Not only do I spend lots of money there, I tip the cashiers unreal and they have killed all that because someone there is getting peoples 10.00 off and putting it in his or her pocket. DON'T PATRONIZE THAT UNGRATEFUL SORRY JACKED UP, NASTY ATTITUDE WORKERS, (ALL BUT 2 CASHIERS AND THE COOK)!!!!!!!!! read more

They have potential to be better my snow crabs was dry and wasn't seasoned enough it barely had any season on its broccoli was cooked perfectly but had no seasoning on it when I asked for the plater to be seasoned with butter and garlic but it's has potential I'll try them one more time in the near future also they need to get bigger crabs those crabs was skinny and had barely no meat in them. read more

To start off my wife ordered online and for delivery. About 40mins went by and no delivery but online the order said delivered. My wife called to ask what's going on the with order. The person on the said "the delivery guy just walked in with it. So we told them he never came to our house and marked it delivered. They offered us half off the price original price and fresh made food(we picked up ourselves). I believe the delivery guy tried to steal our order and get a free meal. Son of bitch must've been high because he looked stupid in the face. Oh and the food was great read more

Food is sooooo good and fresh all the time I eat from here way to much but every single time they do not disappoint.. very good catfish ,salads the stuffed shrimp and mushrooms staff is always pleasant any time of the day !! read more

I purchased (3) seafood platters, when I got home and decided to warm my food I noticed the collard greens were burnt and they decided to add some type of flavor to cover up the taste. This is the second time I had the same experience and chose not to patronize them until my girlfriend wanted some seafood and wanted to try their food. The most disheartening thing is when I reached out to them to inform them of my second experience and like the first time they had issues with there phone, I will never purchase anything from them ever again. read more

Brought 2 lump crab cake broiled. However, it was soaked in oil. First and last time eating here.

Since the restaurant was in the neighborhood and I wanted seafood, thought I would give them a try. However, I was Very disappointed. Food was pricey. It Was very salty and greasy. If you want seafood, go someplace else. read more

The last two times I've ordered/eaten food from this place, the crab legs were brown/small, and the scallops reeked of ammonia. Anyone that knows seafood, knows that's an extra no-no. When taking the food back to the manager, he was a total a-hole... they are officially a done deal with me.. deuces read more

First time ordering from this place and will never do it again. I ordered a fish hoagie and mussels. The fish was dry like it was from the day before and the mussels where the size of a peanut. read more

They are open Mon-Sat 11am-12am and Sunday 12pm-11-pm. This is my second time eating from the establishment. Both times have been a great experience. My first time was back in April on a week day. I ordered over the phone and within twenty min I had my food. I ordered fried stuffed shrimp, which was stuffed with lump crab meat as well. It was great!!! I also ordered the Baked Lump Crab Meat which had just a small amount of breading...only to hold it together. It is 95% lump crab. It comes in a kind of a cupcake holder, it's very filling!! That can be found under the appetizer category. Today I ordered delivery. I placed my order online, at 10:25 and by 11:10 I had my order, and it was nice and hot!! This time I ordered broiled stuffed shrimp with crab meat, which was basted in garlic butter. Three pieces were given along with two sides broccoli and Macaroni and cheese that I ordered. You can always get double sides, or none at all. The broccoli was steamed, then basted with garlic butter. The macaroni was cheesy, but I believe cheese sauce was used to make the Mac, which wasn't bad at all. I also ordered the baked lump crab meat again, which I think I will always order no matter what, which was perfect!! Lastly I ordered six jumbo steamed shrimp with garlic butter. I know it seems like a lot of garlic butter, but I did request it. Please don't worry though, about the butter. I think they use unsalted butter, in order to keep the taste of the entree. Nothing was too salty at all. It all had just the right amount of flavor. I'm quite happy that this establishment is going strong. I've spoken to so many people who have patronized this establishment since its opening and only great things about the food I have heard. My tip is that you call your order ahead of time for pickup. It will save you the Trimble of being frustrated if you hate waiting. Just remember it's a good thing for you to get food from an establishment that is always busy. That means the food is always great and fresh. read more

The Mediterranean salad is to die for. I prefer ranch or blue cheese dressing. The oranges add the right touch with the scallops, shrimp and clams. The menu is exactly like J&P Seafood on Spruce Street in West Philadelphia. read more

Mixed..I tend to get the same thing, I'm a creature of habit. Sometimes it's great, sometimes it's passable. Food taste isn't consistent. If they tell you 20 minutes, add 10. Sometimes staff is polite but we don't need to be best buddies. Decent prices. I just wish the taste and quality were always great instead of half the time. Do check it out! read more

Platters were fairly priced but I should have known better. Crabs were dry, butter had too much garlic. We had to wait a hour and a half and it was even worth it. read more

Hopefully the seafood is better because their Fried Chicken, macaroni & cheese and yams taste store bought!

Ive only had the tilapia and sides. The fish was amazing. As far as sides. I'm not a fan of the greens or Mac and cheese but the corn, broccoli, and rice is good. The service is fast and the cashiers are efficient. read more

I GIVE NO STAR.. TRASHBOX ...Omg LET ME START OFF BY SAYING THIS... This was one of the seafood place I have order from since they have moved in my area... I live in so they are the closest to my house that deliver. They food was off the hook let's say cause I was spending like 80 dollars a week there. So let start, on one night I order from them with no problem regular type order Surf and Turf , Beef and Reef and Shrimp Creation so my order is like 67 dollars with the tip 72 dollars. So spending my money here was not the problem. I get my order one of my platters was not what I have order my Steak was red not well done ,my stuffed Shrimp w/Crab meat was burned. I then call OFF THE HOOK and nicely as I can be I tell the lady on the other line what is wrong with my order and can they send someone with a new order. She like HER BOSS THE OWNER OF OFF THE HOOK said he was NOT sending another driver to bring me a change order. I would have to bring it back myself..... SECOND I AM LIKE WTF Are u serious... I ask the women on the phone can I speak to the OWNER she like he don't want to talk to no one.... OK OK I get redressed and calls an Uber to OFF THE HOOK as I get there I walk in like can I speak to the OWNER she like he is outside on his phone. I go out to speak to him bout not sending someone with another order... Yes my Anger hot the best of me this RUDE OWNER was not trying to take CARE of his customers... So we are going back and front he like we short on driver and he didn't have anyone to come.... They start making me another platter. This is the BIG PROBLEM WAS PEOPLE AS I STAND THERE AND WAIT I WALKS OVER TO THE OTHER SIDE OF THE STORE AND HAPPEN TO SEE ONE OF THIER WORKERS PERPARING SOME ORDERS IN THE BACK.... WTF DID I SEE HIM LICKING HIS HANSS AND PUTTING THE BACK INSIDE OF THE PLATTERS LIKE 5X.... I SAID SOMETHING TO HIM ALL THE DID WAS MOVE HIM TO WASH DISHES... THE SAD AND WRONG THINGBWAS THEY STILL PUT THOSE 4 ORDERS OUT TO COSTOMER... THIS IS THE NASTIEST SHIT I EVER SEEN FROM ANY RESTAURANT....... KEEP IN MIND THE WORKERS SAW THE SAME THING I DID.... read more

I have eaten there twice and was blow away by their food. Definitely my new seafood spot!

I dont have time write a book but I love the food. And the staff was helpful I've been here maybe 5 times. I love it

I used to be a regular here. The food was good. Service from the sista's awesome! I was a happy frequent customer until this past Friday night. I ordered $65 worth of food and because lately when I've been ordering the wait has been a half hour to and hour longer especially with people waiting outside because of COVID-19 I ordered while on I-95. I didn't know that I would be stuck in construction traffic for what felt like forever. So I called as I was approaching my exit to give my card numbers to pay in advance and grab my food. Even the girl that answered was on the same page as me. Nope! Not when this rude manager got on the phone. It was closing in on 11pm and I was ten minutes away and he straight told me that I could Not get my food because his staff gets paid $20 an hour and he can't have them there past 11pm. So on Friday I didn't get anything. I was disappointed but I was understanding. Sunday I called to place an order and the rude dude answered the phone told me my number was on block and that I could not order over the phone and had to come in claiming that he was the same person who spoke with me on Friday and that if I was just a few minutes late that I could not get my food and I would be forever banned from ordering from them. So on that note, I said okay unhung up the phone and ordered from Uncle Joe's Seafood across the street! And guess what? It was still good and I spent around the same amount!! I'm sure to let my family and friends know how rude the guy's are at Off the hook! Even when they are mostly late every other visit!! read more

Despite the horrible customer service(particularly the girl who places the phone orders. My receipt said her name was diamond) and them refusing to deliver one of the items they forgot to pack in my bag. The food was good.. but sadly I wouldn't go back. read more

If I ever go back to this place, I'll have to order two meals: one for me and one for the person holding the gun to my head. Wow. When I first got to the area, my wife and I came here for dinner. The first night, we sat at one of the tables and had a wonderful dinner. She got fried catfish and I got an alfredo special. Both meals were delicious. The vibe was great, the employees were SO friendly! The employee who took my order was so kind and recommended sides for us to try. As we were leaving, we had a conversation about music with a woman behind the register (possibly in her late 20s - early 30s, medium brown complexion and dark hair) and other customers. It was awesome...but it all went downhill from there. First, the food. We came back for lunch and got shrimp and fries specials. Idk what's up with that cocktail sauce but it is horrible. Bland, no flavor, lacking in that little bit of punch that the horseradish provides in good cocktail sauce. Fries were good but the shrimp were lackluster. Another time, I came back and ordered the alfredo but asked for them to not put that thick cheese on top of my meal. This time, the employee ( a younger, heavy set brown skinned girl with glasses and a consistently horrible attitude) asked the chef not to melt that cheese over my food and I heard them both having a convo about how it's not real alfredo without that layer of cheese on top. I've never had any alfredo that I had to chisel through a layer of cheese to eat. Secondly, if I'm paying for food just make it the way I ask for it and hold the smart ass comments. Even after all that, I called tonight to place an order, purposely waiting until the later shift to avoid the attitude from that employee and hopefully get the same chef that cooked our first meal. That same rude ass employee with the glasses and the shitty attitude was working tonight and took my order. I asked for the salmon & shrimp plate with fettuccine alfredo sauce, (which according to their menu is different from the alfredo special) I tried asking several questions to make sure they weren't the same thing. I also asked for them not to melt all of that damn cheese over my food. The employee was so busy interrupting me she didn't even address my concerns. I asked again and she kept asking "Anything else? Anything else? Anything else?" Wow. She needs to be retrained or fired. I brought the food home and sure enough, it was covered in partially melted clumps of cheese. Four of the shrimp still had veins. Disgusting. Properly deveined shrimp should be expected of a seafood restaurant, There was no fettuccine alfredo sauce, and the amount of Old Bay was unbearable. I gave this place several chances. I really wanted to like it but they don't make it easy. Food is inconsistent and went from incredible to inedible in just a few visits. In fact, the only thing consistent is that little girl's horrible attitude. Next time, I'll take my chances with the seafood restaurant across the street or the bar next to Tony Boys. Save yourself some money and avoid this place. The prices aren't worth such underwhelming experiences. The alfredo at Olive Garden is better than this. P.S.: they also have desserts. Their peach cobbler isn't a peach cobbler at all. It's canned peaches with some thick challah-type bread product. Their sweet potato cheesecake is not a real cheesecake at all. read more

The lady who answered the phone was terribly rude and spoke harshly. I asked to substitute my bed of rice for french fries since I was already getting mac and cheese. The first lady on the phone was nice and willing to do it. Then another women answered the phone saying "what do you want". I explained my situation and she Said "we dont do that here" with an attitude. I said cant you charge me a substitution fee for the substitution. She then said "No I'd have to charge you full price for the side". If some platters come with a bed of pasta or rice as an option ALONG with the choice of 2 sides that include another pasta (like mac and cheese) . Why wouldn't they give you the option to substitute it. She also called me back saying one of my sides was not available. They open at 11 why didnt they have collard greens ready yet at 12:30! i got my food and my crabs were dried out no flavor and my mac and cheese was bland. My broccoli was soaked in a bath of butter when i asked for it on the side. I want my money back! read more

I ordered food from this restaurant before and didn't have a problem but the last time I ordered the food was terrible. It taste as if they cooked it in old dirty burnt oil. I called to complain and the young lady on the phone wasn't very polite and told me to bring the food back. Because I ordered online and it was delivered I wasn't able to get there. When I informed her of this she said ok and took my information thinking that they'd would rather keep a customer and I would be reimbursed me or even be offered for them to send another order instead nothing was done. That will be my last time getting anything from them. Most businesses would have followed up. It's been a week. I'm definitely off their hook read more

never ordering there again, placed an order at 2:22pm through grub hub and the estimated time 3:24-3:34 that was lied about they said give them an extra 10 mins i gave that my delivery never came called grub hub and they said my order was canceled and i never wanted the order to be cancelled i called off the hook and they were so rude about it she went from really nice on the phone and was so rude repeating your order was cancelled without even calling or confirming that it was cancelled. never going there again i used to show up and support but now that's done & this is why we can't all get nice things cause of businesses like this. read more

Was so excited that a new seafood place was opening. the young girl at the counter had such an attitude, like she was doing us a favor. I can only drink seltzer, so I asked if I brought in a can, could she give me a cup of ice. "No, we do not have ice", she said. Meanwhile, they are serving raw mussels and clams over ice. Was so annoyed, we walked out. I don't know how you stay in business with customer service, like this! read more

I like their food. Not everything is great but the things that are good are pretty good. A little overpriced but solid when you want quick seafood delivery in the area. read more

VERY POOR customer service. I placed an order in the store on a Friday evening at 10:00 PM EST, waited for 45 minutes for my order which had been ready but the counter folks overlooked it; they were joking around, checking their cell phones, etc. Loud music, poor customer input flow. All for food that wasn't good, the fried shrimp were obviously pre-packaged, oily corn on the cob, soggy French fries. I wasn't given any condiments or plastic utensils. To top it all off when I was leaving an drunk customer was relieving himself on the side of the building. read more

Tried it wasnt bad wasnt the best either a little expensive for a take out seafood joint shrimp was good alot of different sauces to flavor it crabcake was better then a pizza shop it came over your choice of rice or oil garlic pasta the corn on the cobb was water logged but the place is really clean and the young black girl is nice and helpful the other girl with the tattoos seams like she wants to fight you for asking a question. read more

I will never use this place again. They never asked me can I help you even though there were 2 people at the counter. I ordered my food and left to take the kids to McDonald's. I came back 20 minutes later and asked for my food. The girl at the counter asked me who I was. I said a customer who paid for her food. She said where is your receipt. I said the girl never gave me one. She laughed at me. I told her and the manager I paid with my credit card match the numbers and give me my food. The worst customer service I have ever had in my life. They hire ghetto people with no manners and the food is bland. The sweet potatos tasted like they were from a can. read more

Great seafood spot much needed. The selections are great, and the food is very worth it! You won't be making a mistake getting food from here. There is something for everyone. Seafood...hoagies....chicken..of course pasta...and even lamb. You won't be disappointed read more

The food was ok...fried flounder had no seasoning no flavor and the fish didn't taste fresh. The mac and cheese isn't good. The broccoli was good had way more flavor than the fish. The sautéed shrimp was good...I wish I just got the shrimp with a side of broccoli. Long wait my food took almost 45 mins. I doubt I eat there again. read more

I really was excited a new seafood spot opened up in the neighborhood. I order my food and it was horrible. The sides taste like frozen food reheated , the crab cakes have more filler than meat , and I could have definitely did with out ordering the fish . I definitely will not be ordering again. read more