This is the 2nd time I took my computer into the Taylors Falls Bitworks store. The first time was…read morewonderful but since they moved across the street from their old location - they've gone down hill. I asked them to call me with an estimate before doing the work and they did not. I asked for an itemized receipt and the woman behind the desk treated me horribly for asking. I left a note for the technician to call me to tell me what he did and he has not called me back yet - that was 4 days ago. So far - the computer is running well but I'll be looking for another place to take my computer the next I need repairs.

Very nice people I fantastic job will go back again and recommend to friends,family and M got it…read morefixed right away

I ordered a product online to pick up. I signed into the when I arrived to let them know I was at…read morethe locate waiting for my product. The app said the notification wasn't working. So, I went inside. I was told to go to the quick order pick up desk. I waited for 10 minutes while 4 staff were standing by the exit chatting. I was finally helped by a young man. The product I received was not what was explained on the product when I ordered it. So, I went back inside with my product. I walked back to the computers as the product I ordered is for computers. A man was helping a customer. So, I waited. Another store employee, with a best buy shirt, walked by the computer section. I asked her if she worked in the computer area. She said "I work with geek squad." So, I asked her if she could help me with a computer question. She responded "No, I'm with a customer" and walked away from me. So, I found the product that I was looking for and went to the front of the store to return the product I ordered earlier and picked up 5 minutes ago. I was helped by the same young man who gave me the product 5 minutes ago. He asked me if I had a receipt. When I got the product from him earlier I asked about getting a receipt and he said "it's the barcode, you don't need one." Then I reminded him that he just told me that I didn't need one. Then I offered my barcode received when I ordered the product initially. He cashed me out and I left the store. This was terrible customer service. I will never waste my time going to Best Buy in the future!

I will never set foot in this store again. 2 times I have stood there and waited patiently to buy…read moresomething (30 mins to purchase a TV the second time) and finally someone might come by to put me in "queue" to only see people that came in after me get helped. So I just walked across the parking lot and spent money at Costco where I just should have gone in the first place.

We purchased a new desktop computer from Computronix yesterday. Josh was very knowledgeable and…read morefriendly. He recommended a computer that fits are needs, was able to set it up for us that same day, and at a fair price. Our family have been doing busineses with Computronix for around fifteen years, and will continue to. Thank you for the great work that you do!

Hey everybody, I recently (about a month ago) bought this mid grade gaming rig off of these guys. I…read morewent in one day and told them I was for sure about it and came back a couple of days later for purchase. First day, It originally was $475, said Justin, for... Motherboard: Asrock Z97 extreme 4 gaming MB CPU: Intel core i5-4690K GPU: Nvidia GTX 970 4GB RAM: 16GB DDR3 1600Mhz (x2 8GB sticks) Corsair vengeance PSU: CX600M Hard Drives: x1 250GB SSD & x1 2TB HDD "Fresh reinstallation of windows 10" ... I was fine with that. I go back to purchase it and Justin installed an extra 16GB of memory for literally no reason, not requested nor was I told about it before hand, and they raise the price to $500. I accepted that because I was intending on streaming and upgrading so that much RAM was fine so I bought it from Josh (the other man working their) and asked if there was any bloatware or anything I should know about installed and he said no. I brought it home and there was so I cleared them all. So, I downloaded some games from Steam, Battlenet, Xbox App, and began to play. Now, my last rig had cooling issues with the side panel on so I usually had it off, but I left it on this rig because it has better cooling/more fans. It was all working fine at first then it crashed while I was playing COD War Zone so I switched games and that one crashed too... it said "unsuspected error" every time it crashed. I had used MSI afterburner to OC the GPU so I thought it was the GPU crashing from over heating, so I took the side panel off to provide more air to hopefully keep it cooler. The games continued to crash so I did a full fresh reset myself, cleaned the drives, and re-setup windows to my liking. I reinstalled all game clients I had before and games and they still crashed with the same error message coming after the screen went black. I called the man in charge, Justin, and requested a new layer of thermal paste for the GPU and CPU. He tells me I can't stay at the shop, but they'll stress test it and call me back. Justin calls me so I put the phone on speaker, and my girlfriend is with me listening, and he says that the games didn't crash once and temps never exceeded normal limits. He said, on the phone and in the shop, that they believed it was the CPU overheating, not the GPU, yet they did still reapply the thermal paste. I asked twice in the shop if they reapplied the thermal paste to both the CPU and GPU and they said they did. I bring my rig home to find my chords, GPU, and CPU still dusty with no prints or signs of being removed from their sockets. It crashed once more so I cleared CMOS and reset bios to default and now it works fine. I called today to talk about how he lied and he kept cutting me off and changing the story. My girlfriend and I both called him and Josh out for it and they denied it. They talked to me like I didn't know anything about computers when I've been using them since I was a kid. I'm not dumb and I'm not blind! Point of my post... they added to the product and raised the price on me without my knowledge. They gave me a surcharge of $15 for whatever reason. The tax was $51 and some cents. They lied about their services, they were disrespectful, and they denied lying. I don't recommend this place.

I had brought in my iPad to have a screen replaced in November. They had told me that if they had…read moreto order a screen that it may take a bit longer than normal and I said that was fine. After three weeks of not hearing anything I did receive a phone call and was told that while they replaced my screen they broke the center button and will have to order a new one. I said ok and after 4 weeks I hadn't heard anything and called and was told they were still waiting for the part. A week later I received a phone call letting me know that they had fried the mother board of my iPad and had to order a new iPad in to replace mine. A few days later I was called to let me know that my iPad arrived and was ready for pick up. They asked me where the Sim card was and I had left it in my old device that was damaged but it wasn't there any longer. When I arrived I was still charged for the screen repair of $200 dollars which I thought was a bit weird due to them taking two months to damage and replace the original but either way I paid it and left. I'm still puzzled where the Sim card went and why with my new device I never received a box with it just was handed it and walked out after paying. The customer service was not the best and the small town nice feeling was definitely not there. I worked with AT&T and will be getting a new sim card but as much as I like to shop local I won't be able to work with them again or even recommend them to anybody.

Just last week my husband said that he needed some work done on his computer and we like to use…read morelocal businesses to get this type of work done. We looked up the Bitworks and went into Taylors Falls to see their shop. We were pleasantly surprised with the location and dropped off the desktop for repair. We had some work done and some other issues appeared when we got it home! I called and Riley and the owner of Bitworks worked to get it fixed. (A driver issue). Today it is fixed and working better than ever! Please give this business a try if you have ANY issues with your computers or phones. It will be great to have them as a local resource and keep them in business!

I brought my 2015 MacBook Air in to have the battery replaced. Alex helped me and was very polite…read moreand knowledgeable. He ordered a battery and I left my laptop with them. 5 days later they were calling me saying it was done. Everything is working well and I have no complaints. Prices were reasonable (got a quote on a couple other things and those were very reasonable as well). I'll definitely come back here.

I had my Apple laptop battery replaced and it was same-day repair, they called me after an hour to…read morecome get my laptop!! Insanely fast service! The price was super fair too, I don't know why I waited so long to get my laptop fixed. I'll be bringing any electronics here from now on! They also recycle old electronics which is so handy.

Experimax is awesome! They're very knowledgeable about computers and phones. They are always very…read morehelpful and always are willing to spend the tie to help educate someone on their computer/phone and will help you figure out what the problem you maybe having. Their pricing is very reasonable and it is very easy to do a trade in and give very fair prices for you devices. I would highly recommend Experimax to anyone.

These super patient and hugely competent guys helped me get rid of a malware virus in less than an…read morehour. They were very easy to work with, and trustworthy. I am so appreciative of all their help. 5 stars isnt enough!

I have been working with Easy IT Guys for about 2 years, and evry employee has treated me like a…read moreKing. They are VERY friendly and they have always solved any of the computer problems I have had. They are ROCK STARS!!