Great repair, great service, great communication the entire time with part ordering and scheduling!read more

My refrigerator stopped working, my freezer operation was degraded but was still running. I…read morecontacted ProStar due to their almost perfect ratings. That was on Sunday 26 July 2026. They responded to my text amazingly fast. I texted them early Sunday morning around 7 AM. Told me someone would be coming by 11-1 PM. I thought that was awesome. BTW not a fan of AI, but their AI call center is amazing. 1 PM (name withheld) shows up with his tool bag and walks in. He seemed to be in a hurry on the way in and on the way out. He pulls the refrigerator off the wall, does (something?) Pushes it back and tells me "my compressor is dead". He sends me an estimate for $1046.78. I place $100 cash down to get repairs booked so I now owe $946.78 on a "dead compressor" repair. He then scoots out the door after maybe 15 minutes. Knowing a compressor failure is a costly failure, it caused us quite a bit of stress. I decided, against the advice of my wife, to still give ProStar a try. She was ready to cancel repairs and buy a new costly refrigerator which I talked her out of because I know almost all brands are garbage except for Whirlpool/Kitchen Aid. Here comes Shawn on Tuesday. Super guy, diagnosed the problem correctly with pictures for me, got to the part that was actually malfunctioning (freezer fan assembly with faulty sensor causing a big block of ice over it) and got it back up running for way less than "a dead compressor" like "expert" (name withheld) said. $481 bill plus my $100 deposit. I'm giving you all 4-5 stars because of the initial poor customer service I got.

Very honest and affordable. Was prompt and knew exactly what was wrong and fixed the issue.read more

Juan did a great job with our range hood install. He was on time and did a great job at a good…read moreprice. Highly recommended!

We've had Joe out to work on our appliances twice now. The first time our refrigerator was failing…read moreto cool. The repair would've cost just as much as purchasing a new refrigerator. He recommended we contact the manufacturer to see if the warranty would cover it, and it did! The second time he came out one of the burners on our stove was malfunctioning. He knew exactly what the issue was, and what part to order. He also checked the icemaker in our fridge, (don't buy an LG fridge) gave me the part number to order, and told me I could replace it myself and save some money. When a repair technician does a good job and also helps you save money, what more can you ask for? Thanks to Joe for his expertise and professionalism!

Joe was a great and he fixed our dishwasher and had it working in no time. Gave some great tips on…read morewashing use and answered all our questions. He was prompt and delivered quality service!

I REALLY wish I would have read the reviews on this place before buying here but moving and in a…read morehurry to get a washer and dryer, I went against my better judgment and bought here. Washer doesn't work. It did one cycle of laundry just fine and the 2nd day I had it it stopped working, it doesn't drain the water, it didn't spin my clothes so I had to hand wring them out and throw them in the dryer! I called and complained about it, seeing as I was only 2 days into the warranty, they said they would send a tech to fix it between 5:30-7. The guy showed up at 8:42. I didn't even want to open the door because I didn't know who it was. I let him in, he was on my patio for 10 minutes trying to fix the washer, and then decided that it was the motherboard and he had to take it in. He brings back the washer the next day around 8pm once again. I try another load of clothes. It turns on gets halfway through the cycle and shuts off. So here I am ONCE AGAIN, hand wringing out my clothes for the second time this happened late on a Saturday night. I called the following Monday and Ralph or Randy, whatever his name is told me that a tech would be out on Tuesday at 5:30.....NO ONE SHOWS UP. I call Wednesday morning around 9am asking him about why the tech didn't come out yesterday, and he said that he thinks the tech deleted my route. I don't understand how because "randy" took my information down. So then he told me the lady that I purchased the washer with would be in later and he was going to talk to her about replacing it. He calls me back and 10:45 to ask me when I purchased the washer, I tell him the 24th. I think he was only asking because he wanted to see if that warranty was over or not... NOPE, still have that 5 day old warranty sir! So he said ok he was just waiting for the lady to come into work....6 hours go by and I don't get a phone call, she must be the WORST employee ever to show up 6hours late for work! so I called and gave him my information once again, he acted like he didn't even know who I was and we have spoken 4 times since I bought the washer in the last 5 days!! and he says "oh I have you down for tomorrow between 3-5pm" I asked if he was going to even call me and let me know that he put me down for that time and of course he says yes, but I don't know how that could be unless he was calling the day of to let me know, which is unacceptable because there is no way to know if I would even be available at that time. So now I am sitting here waiting on tomorrow, keep in mind that there is 4 day old water still sitting in the washer... it STINKS! I'm just so annoyed by the whole process. Do yourself a favor and save up for a brand new washer and dryer, or any other appliance for that matter! I either want my stuff replaced or I want my money back, of course I would get my money because "all sales are final" What a scam! I am editing this review and adding 2 stars only because the technician Pepe is awesome, working late to fix my washer. It is fixed and running, not sure for how long. Hopefully for at least a year or 2.

I have a mixed review. I bought our LG refrigerator from A Plus Appliance in June of 2025 because…read moreours broke down. I walked in, and I had options. I picked one LG refrigerator I liked. I paid, however, they said they had to finish repairs on the one I picked. I needed a refrigerator ASAP. I paid for a loaner until mine was ready. They wanted to make sure it was working properly. They delivered the loaner and took away my old broken frig. The loaner had a leak. They came to repair the loaner. Finally, a week later my "new" frig was ready. They removed the loaner and installed my "new" frig. Everything was working fine until 1 year and two months later our "new" refrigerator stopped making ice and was not cooling. I called them and paid ($45) for a diagnosis. They said it would cost $600 to repair and recommend I buy a new refrigerator. I asked about my warranty, they would not honor it since it was past 2 months. The compressor was no good, which btw, they installed and was not an LG compressor. Beware! They buy scratch and dent in need of repair appliances and do their own modification, and not according to manufacturers specifications. They also do not use genuine parts, as I found out later. They will pull from other units to "repair". This may or may not come up with your home warranty company.

Customer service was okay. However, I don't like people hounding me when I shop. It feels very…read morecommission base. This is what deters me from shopping at furniture stores rather than go online. Delivery window: 12pm-3:15pm. Arrival Time: 5:45pm. This threw off everything else I planned for the day. I had to reschedule three separate appointments because of this. Delivery cost: $130.00 for what? I was on a call and they almost dropped it off at the door if someone wasn't there. They brought it up the stairs in box and left it there. In the middle of the living room. I will not be returning. I'm going to be fair and give them 2 stars bc the pricing was fair.

Great customer service ! Very helpful and attentive. The fridge I got was a great price ! And it's…read morein great condition so problems and I've had the fridge for a few months now ! That it was to good to be true but ! It's true !

I took my Dyson in because it stopped working, wouldn't even turn on. I took it in and Richard…read morefixed it within 24 hrs. Works like a charm! Update, I've taken 2 other vacuums there with the same great outcome!

I found Richard here on Yelp, but I did have to call him to get his current location. I have…read moresubmitted the update here, but Yelp hasn't changed his information yet. He is currently working out of a flea market building off Eisenhauer Road. To get to him, you need to go around to the back of the building and go up the stairs where you see the Dyson sign, he is just inside the door and to the left. His space is pretty cramped, but it is clear he is still doing a brisk business. He also fixes and sells sewing machines and lamps in addition to all types of vacuums. Anyway, we have a Dyson V10 that wasn't working so we took it to Richard. He diagnoses for free! The vacuum needed a full service/cleaning (not surprising after 5 years of use) as well as a new circuit board. The total charge before tax was around $128, which is a lot less than buying a new vacuum! The vacuum came back to us looking like new and works properly again. I am only giving 4 stars because something with how the canister was reattached isn't quite right, and it is difficult to push the lever to empty it after vacuuming. We may have to take it back to Richard to have him adjust that. Also, be aware that as of right now he is cash or Venmo only! I told him about Square and how he can start accepting credit cards and he seemed interested in that concept, but best to assume he doesn't take credit cards unless this page gets updated later.

Highly recommend this repair technician. I accidentally gave him the wrong part information before…read morehe came out for my refrigerator repair, but he was still incredibly friendly, professional, and helpful. Before he arrived the refrigerator actually started working again on its own. He didn't make a big deal about it at all and simply told me to call him if I needed anything in the future. While he was there with the wrong part, he also took time to answer questions about a few other appliances. Honest, knowledgeable, and easy to work with. I'll definitely keep his number on speed dial.

Washer needed suspension rods changed out. Completed in 20 minutes or less. Tech gave me great tips…read moreon taking care of washer and loading correctly to avoid future maintenance issues.

I purchased a staple gun from this Lowes recently, and it wont operate at all. I took it back up to…read morethe Lowes on Austin Hwy, and they told me that they will not 'exchange' the defective stapler. Played games with me for like 15 minutes about how the card number didnt apply to the purchase. Very poor customer service AND Lowes sells defective products! I recommend AVOIDING this Lowes on Austin Hwy at all cost. Customer service is ZERO! Products are defective! Go to Home Depot.

Typically love Lowe's but this is the worst location. Customer service at zero so many times has me…read morefinally convinced to never come to this location.

The ice maker on my KitchenAid refrigerator stopped working, so I gave Hugo Ortega a call. I was…read moreasked to send photos of the refrigerator model number, the face of the fridge, and of the ice maker itself. The text I received indicated that yes, Mr. Ortega does work on that unit, and a service call was scheduled two days hence. As it turns out, Hugo Ortega did not appear for the service call, but rather his son Tim. It seems that the father, Hugo, tends to work primarily on washer/dryer, and Tim deals with refrigerators and dishwashers. (They are both able to work on any of the appliances, but they have their particular interests, according to Tim). Personable and polite, Tim went through his diagnostics, explaining as he proceeded, and determined that the problem was the ice maker's motor. And.. he has a Kitchenaid ice maker on his truck. But here is where it gets a bit interesting. It seems that the icemakers on this brand can be different: some sit on the side of the freezer, some sit in the center of the freezer...and one is not an exact "bolt In" for the other. He stocked the side fitting unit, and I have the centrally sitting unit. So what Tim did was dismantle his unit, and used the parts to fit on the chassis of my unit. As he nimbly disassembled and reassembled the units, I was reminded of a scene in "The Good, The Bad and the Ugly", in which Tuco takes apart several revolvers, and knew which parts would fit the chassis of his new revolver. WOW. DOUBLE WOW! With the unit now working as new...which essentially it was...I realized this young man definitely knows his refrigerators!! But the story gets better. I asked if he works on Jennair Downdraft glass stove tops, as one of my burners was not working. He doesn't really service these units, but he went through an online parts manual, and given the symptoms I described, he told of three possible defects...and he listed the parts numbers and the suggested prices for the parts. I was pretty impressed with his efforts for an appliance he doesn't work on! So can I recommend the Ortegas for appliance repair? Definitely! They are my "go to" repairmen now!! Good Luck Yelpers

Use Hugo on personal house and on rental properties. His group contacts quickly upon receiving the…read morerequest. Always fair pricing and will tell you when an appliance is not worth fixing.