I had a fantastic experience with this washing machine repair service. Their communication was…read moreclear and timely from start to finish, which made scheduling incredibly easy. The technician arrived promptly, diagnosed the issue quickly, and had everything fixed in no time. On top of that, the staff was genuinely friendly and professional throughout the entire process. Highly recommend to anyone needing reliable appliance repair!

My experience with ProStar Appliance Repair was fantastic from the very first call. The person who…read moreanswered the phone was polite and helped me schedule quickly. Our dryer wasn't heating, and with kids in the house, laundry piles up fast. The technician arrived right on time, introduced himself, and got right to work. He diagnosed the issue as a faulty thermostat and explained exactly how it worked and why it failed. I really liked that he took the time to walk me through the repair instead of just fixing it quietly. He had the part with him, replaced it, and tested the dryer to make sure the heat levels were correct. The repair was finished in less than an hour, and the price was very reasonable compared to what I expected. On top of that, he gave me a few maintenance tips to extend the life of the dryer. I'll definitely use ProStar again and recommend them to friends.

Very honest and affordable. Was prompt and knew exactly what was wrong and fixed the issue.read more

Juan did a great job with our range hood install. He was on time and did a great job at a good…read moreprice. Highly recommended!

This is probably the worst customer service experience I have ever dealt with in my entire life…read more To start off with. The "technician" Matthew did not have my correct address the morning of our appointment. He stated his company "does not allow them to have the customer's address and gives them just gps coordinates" He was late about 3 hours. He shows up in his personal vehicle , no company vehicle. He does not carry any parts on his truck. So he came to my house just to guess on what part was not working and ordered something off of Amazon. No diagnostic tools , no F codes , just mumbo gumbo about how he has so much experience on washers and it could be two things. My drain pump or my lid lock sensor. I had mentioned to him earlier that , I had checked the drain pump for a clog and it was clear. He misheard me or thought I said I replaced it. I didn't replace it. I just checked if it was clogged. He tells us , he'll order the lid sensor and will come back the next day. The next day , I text him. Hey what's your eta? No answer. No text. Just silence. I call the company. Calls me back and tells me the part is not here yet and he'll be there later in the afternoon. I told him just to come by the next morning. Strange an appliance repair company doesn't carry parts. They order them on Amazon. Wow, okay. This morning. Comes to my house , switches the lid lock sensor. Realizes its not the lid lock sensor and tells my wife, " Hey bro , I think its the drain pump so I'll have to come back another day , so I'll have to charge you another trip charge and if its not the drain pump , it might be the control board" Wife says he called her bro like 7-8 times while explaining the extra charges. She texts me to call him. I called him to question why we are getting charged again if I already had a quote on the repair. Seems like charging me for extra trips to get Amazon parts is not a smart business decision. I asked him why did he not check if it was the drain pump first. He said he didn't because I had already replaced it once. I never said that. I checked if it was clogged. I told him just to leave. We'll sort if out with a real appliance repair company. He then tells me he is sick of f**king people like me and that this always happens to him. Then hangs up. Then he proceeds to text me 14 times on how much he was saving us with prices of different drain pumps and that he is exhausted from difficult customers. What a nut job. What a terrible company. The way he speaks about his superiors and the company itself should be a sign of what inept people hired him in the first place. Cussing to customers and complaining to them is such a red flag. Please save yourself some trouble and go with a reputable appliance repair. Hope this review helps you.

Excellence provided same day service call and repair when it was drastically needed. Oleksandr, our…read moreTech, diagnosed our drier with a damaged heating element very quickly & worked very efficiently. He cleaned out all of the lint thoroughly, sent pictures of the work & provided helpful suggestions about the settings on the drier. I would highly recommend Excellence Appliance Repair!

great business and great used appliances have been recommending customers no complaints from themread more

I want to leave a fair and honest review because not every part of this experience was bad, but…read moreoverall it was extremely frustrating and stressful. The biggest issue was communication and customer service from A Appliances themselves. The installation process took about a week because of multiple delays, wrong parts, last-minute rescheduling, and poor coordination. The washer also did not work properly immediately after installation due to an installation issue involving the water valve/setup. Thankfully, the technicians later corrected the problem and the unit is now functioning properly. To be fair, the third-party installers eventually became very cooperative and professional once we were all able to calmly communicate and troubleshoot the issue together. I appreciated their understanding and calm communication throughout the process. However, my interactions with A Appliances over the phone were a completely different experience. The communication was unnecessarily confrontational and rude, even while I was actively trying to resolve payment and get everything handled professionally. At one point, while the appliance was still not functioning correctly and before the installation issues had been resolved, I was repeatedly pressured for payment and was told that the warranty could be revoked if payment was not made immediately. That was extremely concerning considering the washer was not even operating properly yet. There was also confusion regarding my previous stackable unit, which was initially left blocking the driveway instead of being placed properly in the garage as discussed beforehand. In the end, the appliance is working and the situation was eventually resolved, which is why I'm not leaving a 1-star review. But the overall process, communication, and customer service experience with the company itself definitely need improvement.

Customer service was okay. However, I don't like people hounding me when I shop. It feels very…read morecommission base. This is what deters me from shopping at furniture stores rather than go online. Delivery window: 12pm-3:15pm. Arrival Time: 5:45pm. This threw off everything else I planned for the day. I had to reschedule three separate appointments because of this. Delivery cost: $130.00 for what? I was on a call and they almost dropped it off at the door if someone wasn't there. They brought it up the stairs in box and left it there. In the middle of the living room. I will not be returning. I'm going to be fair and give them 2 stars bc the pricing was fair.

Great customer service ! Very helpful and attentive. The fridge I got was a great price ! And it's…read morein great condition so problems and I've had the fridge for a few months now ! That it was to good to be true but ! It's true !

I took my Dyson in because it stopped working, wouldn't even turn on. I took it in and Richard…read morefixed it within 24 hrs. Works like a charm! Update, I've taken 2 other vacuums there with the same great outcome!

Painful, dismal experience. Hard to find, seedy neighborhood, oddball characters hanging around…read moreand virtually no service at all. I took my vacuum in for a small repair, thought it was something that could be done easily with the right tool. Some clerk said I'd have to leave it and the owner would be back in 45 minutes. Left and hung around (with doors locked) for 1 1/2 hours, then returned. "Oh, the owner hasn't come in yet." No remorse, just matter-of-fact. I asked for my vacuum back and left. If you enjoy pain and suffering, go there. If not, then avoid it.

Highly recommend this repair technician. I accidentally gave him the wrong part information before…read morehe came out for my refrigerator repair, but he was still incredibly friendly, professional, and helpful. Before he arrived the refrigerator actually started working again on its own. He didn't make a big deal about it at all and simply told me to call him if I needed anything in the future. While he was there with the wrong part, he also took time to answer questions about a few other appliances. Honest, knowledgeable, and easy to work with. I'll definitely keep his number on speed dial.

This was such a smooth process, he could have easily made more of an issue and charged me more, I'd…read morehave never known. ESP because I went into a separate room, assuming he was going to take awhile. Well, 20 minutes later, he discovered the problem and fixed it. Viola! Just like the. He was honest about the simplicity of the resolution and didn't even charge me as much as he had quoted. Amazing! He's earned my trust from here on out, I'm giving him a call!

Unfortunately, the big stores such as Lowe's have increasingly poor quality and customer service. I…read morehave shopped at Lowe's since they came to San Antonio. We decided to use Lowe's for fencing. The company's installers were mediocre at best. Well, when it came to having Lowe's honor the one-year warranty, they kept postponing the fence assessment. Even though I submitted my warranty claim within the one year, I was told I waited too long and that the fence was not sealed, which it was. The wood was split at the screws. Some boards were chipped. Yes, maybe I should have reported it sooner, but I was still under warranty. Disappointed. Lowes has done our kitchen and bathroom remodels (thousands of dollars later). We will not purchase large ticket items from Lowe's going forward. Home Depot does a better job at fence installs, and they honor their warranty.

Typically love Lowe's but this is the worst location. Customer service at zero so many times has me…read morefinally convinced to never come to this location.

The ice maker on my KitchenAid refrigerator stopped working, so I gave Hugo Ortega a call. I was…read moreasked to send photos of the refrigerator model number, the face of the fridge, and of the ice maker itself. The text I received indicated that yes, Mr. Ortega does work on that unit, and a service call was scheduled two days hence. As it turns out, Hugo Ortega did not appear for the service call, but rather his son Tim. It seems that the father, Hugo, tends to work primarily on washer/dryer, and Tim deals with refrigerators and dishwashers. (They are both able to work on any of the appliances, but they have their particular interests, according to Tim). Personable and polite, Tim went through his diagnostics, explaining as he proceeded, and determined that the problem was the ice maker's motor. And.. he has a Kitchenaid ice maker on his truck. But here is where it gets a bit interesting. It seems that the icemakers on this brand can be different: some sit on the side of the freezer, some sit in the center of the freezer...and one is not an exact "bolt In" for the other. He stocked the side fitting unit, and I have the centrally sitting unit. So what Tim did was dismantle his unit, and used the parts to fit on the chassis of my unit. As he nimbly disassembled and reassembled the units, I was reminded of a scene in "The Good, The Bad and the Ugly", in which Tuco takes apart several revolvers, and knew which parts would fit the chassis of his new revolver. WOW. DOUBLE WOW! With the unit now working as new...which essentially it was...I realized this young man definitely knows his refrigerators!! But the story gets better. I asked if he works on Jennair Downdraft glass stove tops, as one of my burners was not working. He doesn't really service these units, but he went through an online parts manual, and given the symptoms I described, he told of three possible defects...and he listed the parts numbers and the suggested prices for the parts. I was pretty impressed with his efforts for an appliance he doesn't work on! So can I recommend the Ortegas for appliance repair? Definitely! They are my "go to" repairmen now!! Good Luck Yelpers

They are closed. Noi longer in operation. Don't call or text them. You'll get a private number…read morebelonging to a private citizen They need to stop advertising.