I placed an order online for printing and it was supposed to be ready 2 days later. I thought this was excessive but was fine waiting since it still met my deadline. I called to see if the order could be ready earlier in the day, and the man on the phone said no. At no point did he ask for my order number or check on the order. When I arrived, I was asked for my name and after spelling my last name 3 times, I was handed the order. When I got to my car I realized it was not my order, but for someone else who lives in Brentwood. I went inside and was told my order was not ready (no apology for giving me the wrong order). When I shared the order number, my order was found and handed to me. I pointed out that it was not on the canvas I had paid extra for and was told they ran out of it. The manager came over to refund my order after I had to ask for it to be refunded, and at no point acknowledged the inconvenience of waiting 2 days, driving 30 minutes, receiving the wrong order, not being told by the person on the phone earlier in the day (or ever) that my order could not be processed there, or offered ANYYYYYYYY type of remedy to the issue. To add insult to injury, the order was marked as customer deleted, and had no acknowledgment of the stores incompetency and inability to complete a simple print job. Seriously, just go to kinkos or any store that even remotely cares about customer service. read more

This store carries a great selection of supplies for both students and office workers alike. Their inventory is very diverse and ranges from standard stationery goods (pens, paper, notebooks) to full business furnishings (furniture, cabinet systems, beverage dispensers). Their prices tend to be fairly high in comparison with other companies such as Amazon or Wal-Mart, but if you properly utilize the weekly sales ads and take advantage of seasonal sales promotions (back to school) you can save tons of money. read more

OfficeMax - Laptop Selection - Office Equipment Near Me - Alameda, California

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My husband and I were shopping for printers. Charles was able to help us out with getting a printer with the cartridge and the paper - the printer bundle and helped us getting printer coverage for a great amount. Definitely will be coming back for more office items... read more

Buy from Amazon as this place is run by lazy morons. I bought a new printer and the 'clerk' told me to get a specific ink cartridge as a spare. It was the wrong one. TOO BAD FOR ME! when I came in 2 days later to exchange it, I got the runaround and a 'manager' who accused me of trying to get do 'toner and ink fraud' since I had left the receipt at home. I just wanted store credit to get the correct (and more expensive) cartridge. Since this is a 'no service' store run by snarky teenagers, I will never shop here again. Go to Island Print Etxpress on Encinal for printing needs. https://www.yelp.com/biz/island-print-express-alameda?osq=photocopies read more

I came here looking for 60 packs of index cards. A big order and after waking around for a while was able to find a store clerk to help me out. He did a search on his machine and found they had more in stock. We went looking for them in storage and found them all. Overall it was great service and really enjoyed my service here at office max. Didn't expect it which is what makes it so surprising. read more

I was in a pickle because I hadn't printed my wedding programs and so I got in touch with Tim who helped me to go through the online order form and then even was okay with starting the order tonight so that it would be nearly finished in the morning. Thank you Tim for your help with this very last minute request! read more

This is your average Office Max. Nothing special. If you need some paper or some office supplies, you'll probably find them here. Keep your expectations under control, and you won't be disappointed. Customer service is relatively good here. I've never had a bad experience. I don't recommend coming here for home electronics or high-end computer equipment. Shop at Fry's or Best Buy for that. I also don't recommend buying office furniture here. They've got some but it's very low quality. This store would get much higher marks if they just kept it simple in the merchandise Department. read more

Not a bad store...for some reason there is ALWAYS parking open in the best, most ideal front spaces, no idea why.. And I always park there...... read more

OfficeMax - LOL, no this is NOT the parking space I chose, at a different store now... - Office Equipment Near Me - Alameda, California

This is a standard Office Max. I come here for the convenience in location to the Alameda South Shore Center. There's always plentiful parking right outside or you can park anywhere else at the Center and then walk over. The store can get really busy around back to school time because they normally have great sales on school supplies like pens, pencils, highlighters, and scissors. I bought a pair of scissors for $0.50! They also, at times, have Crystal Geyser 24 bottle flats at 2 for $5! That beats Walmart prices! The reason it only earns 3 stars instead of 4 is because sometimes they close earlier than their listed times and they don't seem to restock quickly. The Office Max I used to go to in Santa Cruz used to always restock and had employees that welcomed you when you walked in and asked if you needed help finding something. Normally I don't need help but it's good to know that if I was in a hurry, someone would be able to direct me right away. read more

NEVER IN MY LIFE have I parked after hours at a business in a big empty lot and returned a few hours later to my car being held hostage by a private company! "pay $80 or we'll have it towed. You have 1 hour " Rafael of "parking solutions" threatened, accusing me of bullying him for having a problem with his way to make a buck. Reading through these reviews I see that I am not alone in my frustration, them even booting customers and employees. I paid $80 under DURESS to regain access and am exploring my legal options. If they think they have a claim against me for parking, they should take it up with me and have a judge or jury decide should I choose to dispute that, NOT steal access to my car and EXTORT money out of me far above and beyond any theoretical damages I may have caused them by parking in their precious lot. That would honor due process. I encourage you to shop elsewhere. I vow through legal means, my free speech, to cost Office Max more money than they have cost me. Terrible PR, just a foul policy. https://www.utahjustice.com/booted-by-parking-solutions-in-salt-lake-city-utah read more

Horrible place with mixed messages. Upon entering the store, I read a sign saying that masks were optional for those that are fully vaccinated. Being vaccinated myself, I went into the store without a mask. Almost immediately one of the employees (young white kid with blonde hair) walks up to me in a confrontational tone and asks 'CAN I HELP YOU?!?! and "Do you have a mask?" I told him that the sign on the front door states that those that are vaccinated do not need to wear masks. He replies with "yeah whatever" like he doesn't believe and leaves in a hissy fit. Funny though how they never said anything to the light skinned Asian lady that was walking in the store without a mask but when they see a brown skinned person doing the same it feels like the pre civil rights movement all over again. And this happened in Alameda of all places, which I thought was a place that practiced "love and tolerance". The white liberals can't really talk about Trump or Trump supporters being racist because the white liberal is the biggest racist of them all. They just have more subtle forms of expressing it. read more

I needed a quick color print job and called ahead for the e-mail address so that I could place my request. I mentioned that I needed color prints during the call. The cashier did not inform me that they had a big print job which was in process and there would be a wait. Once I arrived, she said "did you send an e-mail", therefore she was expecting me in a sense. She only told me it would be a 30 minute wait after she took my order. I asked if that order was in progress when I called and she stated that it had been printing for a while now. I would not have wasted my time coming had I known about the delay. The service techs should inform customers of the wait status when they call ahead. read more

OfficeMax - Office Equipment Near Me - Alameda, California

This review is based on my experience many years ago but I remembered just now and it still pisses me off so had to write one. I bought a $160 calculator for school and paid in cash. Right after my purchase, I found my old calculator and had no more use for the new one that I hadn't even opened yet. I went back to return the item unopened and provided a receipt. They denied my return because I did not have a Driver's license (I was only 16 at the time) and they would not accept my school ID. But they had no problem taking my money in cash 2 days prior.... anyways, I had to go home and come back with a parent for a cash refund even though I had a receipt. No where in their return policy did it state I needed to provide a Drivers license/California ID. Pisses me off just thinking about it again. read more

Printing center is slow AF. I came here to get a scan of a large, one page document. Had to wait over 45 minutes. Staff "helping" people were super unmotivated "manager" guy and a somehow slower and even less motivated lady. Had better service at thr DMV. read more

It's convenient that they have a service station here! I had to print something and ink ran out in the printer at home so here we were. Lady there was helpful and nice. Unfortunately there was only 2 cashiers and both were a little slow. I had 2 people ahead of me and it took about 10 or so mins till my turn. Oh well. Probably not a place I'll be going back to anyway! read more

Needed an office chair; back problem dictated the need for a perfect fit. A surprisingly competent employee helped me pick out the perfect chair, charged me 40% less than the price on the chair, promised delivery in four days; it showed up overnight, 3 days early. I'm sitting on it; I'm happy. read more

The worst customer service of all OfficeMax stores in the East Bay. I came in to make a purchase and presented a coupon. After 25 minutes (not exaggerating!!!) they could not figure out how to use it, refused to call their customer service to find out and let me go without my merchandise. Bad experience on every level: Jeffery Stephens, who is supposed to be the Client Engagement Manager, could care less about customers and is unprofessional and offensive. read more

I always had a positive experience when using OfficeMax printing. I'm a senior and I find it easier to have the desk person to print my documents. i'm usually in and out in 10 minutes. Today I was in there for a good 20 minute with one person ahead of me and the new manager asked me why I don't print it out myself(as he walked away) Too bad I've always liked going there. He is rude and doesn't seem like he knows what he is doing.His customer service skills sucks. read more

I was in need of ink for an older printer I owned so I went into the store after searching for a few minutes I was approached by one of their friendly staff asking if they could help me. I explained I was looking for ink for an older printer. After searching for a few minutes we couldn't seem to find it then she said let her look online. She was able to google the model I had and help me find the correct ink I needed. The price was a bit high I replied so she asked if was in the market for a new printer, I said not really. But she said they had a few good sales on newer models and the ink isn't as costly when replacing. I was shocked by all the new features the newer printer had. I was sold within five minutes of looking and comparing features. I love my new wireless printer I can even print things from my phone. read more

I used to live right across the street from this OfficeMax so I came here all the time. The dangerous thing about this is you've no idea the impulse buys that I was able to drag across the street with a dolly. * two large folding tables * two bookcases * a computer desk * two paper shredders * two office chairs * a Brother printer * rolls of bubble wrap * 20 reams of printer paper * 50 binders * 5 boxes of manila folders * two floorlamps Just imagine an Asian dood gleefully running across a busy street with a dolly carrying one or several of these things. I have an explanation. It was 2001 and I was starting my own little web dev company, I needed all this stuff over the course of 4 years. But man this place was a ripoff. Customer service was crap, too. Once I had to double-side copy something and that process took no less than 15 minutes at 10:30am on a Tuesday. read more

My 5 Stars may seem very out of the ordinary, given the current Star average... but you've gotta hear me out. The moment we walk into the store, we were greeted by this nice girl, asking us if we needed help finding anything today. I thanked her for her help and told her that we were okay for now. As we walked over the Pen section, I noticed that everything was very well organized and well-stocked. I then decided to look around the neighboring aisles and racetrack... they were all organized and well-kept. After 5 minutes of looking, I found the Pens I needed to buy. As we were walking toward the registers, a nice young gentleman asked us if we found everything okay and if we needed any further assistance. Twice in one trip within a 10 min span? I must be smoking something. This is OfficeMax for crying out loud! At the registers while waiting in the very short line, I overheard one of the associates pitch their Replacement Plan. Given that I work in retail, I enjoyed hearing her approach. She presented it very professionally, with a lot of detail, and seemed to really stand by the product and Plan. I guess the customers liked it too because they said yes and went with the Plan. We were called over to another register where we were greeted by a nice older lady. She asked me if I was part of their MaxPerks program. It's like a frequent flyers card, but for OfficeMax. Given that I just encountered the best chain Office Supply store experience ever, I couldn't say no. Two minutes later, I walked out of the store with a 3-pack of pens, and am now a OfficeMax rewards member. Was this a fluke? Maybe we'll see on my next pen-purchase, eh? read more

I am still scratching my head. I take in some inkjet cartridges for re-filling during the school supply buying season, probably this store's black-friday. I understand the stress of working with young kids and alpha-mothers insistent on quick and accurate service and here's me, I just need to get my printer working. No one greeted me with a smile and everyone seemed very busy though there was hardly a crush of customers and only one person in line for checkout. I was curtly directed by an employee to the customer service desk where I waited an unnecessarily long time to be told they could not get the re-fills done then, they'd need a day to complete my request. I couldn't really care, so dropped off my empties, gave my info, and was on my way. Not the next day, or the next, but 72 hours later I returned to pick up my fully loaded cartridges. It was a weekend morning, hardly anyone was in the store. Again, I waited for a seemingly long time for help. This time was more frustrating as a manager and employee were having a personal conversation not more than 15 feet away from me and didn't once pause to even consider helping me. Maybe it wasn't their responsibility, but it sure felt like being put off. Eventually, a worker did swoop in to give me my ink. Surprise! The work wasn't done. The employee graciously offered to get the job done while I waited... it would take 10 minutes. Seriously? 10 minutes? Why wasn't this done in the first place, while, I don't know, did some shopping in the store?!? Sometimes store policies and assignments defeat the purpose of business: to provide good service to separate myself from my money. Office max just doesn't get it. read more

Yeaa.. :notices this store's low average: There's definitely a "why's everyone staring at me" feel you get from the employees as soon as you walk into this store...... My one & only visit here in search of some printer ink proved my theory to be correct: Big supply stores like these need to work on NOT letting their employees form an annoying, gossipy clique between themselves & stare, snicker, and act awkward towards customers who come in the door... I mean, I realize you wanna fit in... you're hormone raging late teens/early twenty-year-olds w/ tons of nerdy boredom & post-adolescent rebelliousness against your supervisor flowing through your veins..... I get it guys (and gals). But still. Help I received wasn't necessarily bad, but it definitely was snooty & loaded with quite a bit of pretense in the undertone. Prices are, as you may have guess, astronomical. Look & feel of the interior is drab & depressing. There's really not much good to say about this OM except that they.. hmmm... ... "Have a "lot of stuff." Meh. read more

I like this store. It's located in a good area, the staff is helpful and it has most of the stationary supplies that I need. I have had the folks in the copy center help me out in a pinch--overall they've provided great customer service. read more

Their customer service is mediocre- friendly but usually understaffed. However, I am giving them 4 stars for convenience and price matching. I can't always wait a day or three for office supplies and equipment to be shipped to me, so it's good to have a local place that has the necessities to keep a home office running. They will also price match with the major online retailers- I often save 20+% on items with the matching. read more

I live right across the street so I find that when I need something quickly and I'm too lazy to drive to Walgreens I can just come to Office Max. I'm giving their print center 1 star because they truly have the worst customer service. It's not that people are rude it's that they don't have enough people working behind the counter for one. But actually getting something printed takes forever. I sent as print job of 12 colored sheets in 12x12 paper last night at 10:30 pm. I stopped by at 1 pm thinking they were done. After the 1 and only lady working looked for about 5 minutes and after repeated attempts from me to just look up my order she finally did and found that no one had worked on it. Her excuse: they were swamped that morning. Fine. BUT then she proceeds to tell me that my order won't be ready until tonight or tomorrow morning. For TWELVE sheets! I'm not asking them to print a book. I told her to go ahead and cancel it because I needed the order now which she then said she would print it out right then. Yay. Not. Because then it took forever to download so I said I'd be back. 30 minutes later. Someone else is working behind the counter while the original lady was helping someone out. She again could not find my order but what I found to be annoying was the way she was cleaning up while looking for my order. With 5 people behind me also waiting to be served I found this to be so ignorant of your surroundings. Turns out, my order hadn't been completed! UGH. The original girl forgot about my order. So the 2nd lady helping me talks to her and she says she'll be right back and then never comes back. :| Finally the original girl pulls out 12x18 glossy paper, because they couldn't print 12x12 and I told her that I didn't want glossy but she said that was the only 12 inched paper they had available. Then why did your computer system allow me to choose non-glossy!!! Oh man. I will never be printing anything from here ever again. The 2 other times I have had some work done at the print center has been similar customer service. Terrible. read more

I ordered some supplies online for store pick-up but got an email saying they didn't have it. I figured I would stop by the store since I needed a few other school supplies and found the chart paper I needed but they weren't bundled. Jaydon was very nice and helpful in helping me return my other items and purchasing the chart paper at the price listed online. I even got to use a coupon! I thought the customer service was great today, even if there was an inventory error. read more

I just dealt with a very unprofessional store manager at this Office Max location. They would not waive a 15% restocking fee for a defective router that I purchased less than 24 hours ago. I provided two options: either give me a full refund or allow me to exchange for another model as long as the restocking fee is waive, since the device, according to online reviews, has known problems and is defective. His only option to me was to exchange it for the "same" product and model; otherwise, I would be subjected to the restocking fee. I called the corporate customer service hotline after I left the store. The associate told me that, because the device was defective, I indeed could have exchanged it for another router, if not receive a full refund. She called the store manager and let him know the company's real return policy. (I would give OfficeMax headquarters 5 stars if I could.) I can't believe that anyone would have to go through all of this just to return or exchange a defective device that was purchased less than 24 hours ago. After I got my full refund offered to me by their headquarters, I went to an Apple store to pick up an AirPort Extreme... because I know, even if I picked up a defective device there, they have a great support team that will help me with my problems and not give me more problems. Skip this store until their management understands the meaning of professionalism and customer service, especially since electronics can sometimes be defective (especially with routers), and you'll have to go through the hassle I just went through to return the device. read more

Came here for some back to school supplies because they had a sale. Only thing is, they decided not to put some of the sale prices in their computer. I had to show the cashier a photo of the price that is so obviously marked in their store while I checked out because it didn't automatically show up. She was rude about it. Not my fault your system is a POS. Then, when I walked to the car I noticed something else hadn't been charged the sale price, so I had to go back in, take a picture, wait in their loooong line, and talk to the same lady who gave me attitude about getting a refund. She only gave me part of my money back because I used a coupon for my purchase 10 min prior. What the heck??? I should not be punished because your system made an error on my original receipt. Whether I used a coupon on that purchase or not, I should still get ALL my money back since even with the discount my purchase was still over the necessary amount to use the coupon. I had to be transferred over to another cashier just to get my remaining balance back. It's ridiculous that I should have to fight them to get money back on something that should have been discounted in the first place. ALWAYS check your receipt from here! This place is convenient, and when on sale, has good prices. Expect poor customer service, so you won't be disappointed. read more

OfficeMax - Sale price that was not listed in their computer system. Check your receipts!! - Office Equipment Near Me - Alameda, California

Every time I come into this store there is a really long line. You see people standing behind the FedEx counter, people standing behind the photo counter (or whatever that is along the side wall), someone fussing with a display and 1 ONE cashier. The others will help grudgingly when the line starts snaking along with 5 or 6 people, but grudgingly. And heaven forbid they allow a line to form anywhere other than the one massive line in front of the sole cashier. Always frustrating. Unless you are too desperate to wait for amazon, definitely not worth it. read more

Big thank you to Lee for going above & beyond today! He assisted me on two different days & today personally advised me on the best electronics, office equipment, furniture & supplies. I have never had such great customer service with such a professional yet friendly disposition! This gentleman deserves a promotion based on his product knowledge & dedication to his job. Thanks again Lee, you're awesome! read more

Today was great. I think the cashier did a fabulous job. Too bad I didn't get her name. There was an older customer at the register. She took a little longer. It was understandable. I looked around and there wasn't another cashier in sight. I understand it's hard to keep staff and maybe a lot of people asked for the day off. The associate kept looking around looking for additional help. The customer took a little longer at the register. She asked questions. The associate did not rush her. She went on the other register. She helped the next guest in line and kept the line moving. So she was working two registers at one time to make sure the line was moving faster. Great customer service. read more

Do NOT buy refurbished computers from Office Depot/Max. I was sent one that had a failed hard drive. The options I was given were to return it or to send it back to have the hard drive replaced (a 30 day process when shipping is figured). I was told I could return it at the store. The store said I could not return it to them. They said call the 800 number so I did where I was put on hold for 30 minutes and then hung up on. When I called back to talk with a supervisor, naturally none was available. The rep I spoke with said she would send an escalated message to the vendor to have them process the return and arrange for UPS to pick it up even though the vendor told me they don't handle returns. So I have to sit around for UPS to contact me to pick up the product. She did not know if they could send me a label so that I could return it to a UPS store to be shipped rather than wait for a phone call. Overall I had a horrible experience. The manager at the Office Depot store was not helpful. read more

Our most recent trip to Office Max was to get ink for our crappy Epson Printer. I was annoyed when the ink was going to cost about $100.00. We were being assisted by the sales associate JOHN G. He was helping us choose our ink selection and was GREAT. He offered the very BEST CUSTOMER SERVICE and remained FRIENDLY & PROFESSIONAL the entire time. He was also a great salesman lol because he explained to us that Office Max was offering a promotion to customers: which offered a trade-in for old printers ($50 credit) towards a new one. Now of course the printer we chose was not included in this promotion but that's just how it goes. Nonetheless, this sales guy went over many printers with us and explained all the pro's, cons and features. When we chose a printer that matched our needs and we wanted to buy, we quickly became disappointed and discouraged because the print quality was poor (NOTE: It was a floor model). However the sales guy assured us that this printer was still a great choice and said he would show us so. He took time to clean it and change the ink and sure enough - IT WAS A GREAT PRINTER. We bought it and love it. EXCELLENT CUSTOMER SERVICE. VERY FRIENDLY AND HELPFUL. HIGHLY RECOMMENDED. read more

Apart from Walgreens and Daiso this is the only place I can go to for school and office supplies in Alameda if the other 2 places don't have it. Every time I go here I guess I'm just unfortunate that staff I come in contact with are not friendly and always seem to be gloomy while working. -When my parents were here making copies I had to drive from home to meet them there to help them because they said that the person working at the counter didn't bother asking if they needed help, after they've been there for more than 30 minutes. -I needed several pages printed and binded, there was only one other customer at the same time as me. I came back 30 minutes as said, and nothing was printed. Okay, so maybe it's just the people who works at the printing service... read more

My go-to place whenever I need office supply. Conveniently located in Alameda. Everyone who works there are very nice and friendly all the time I ve been there. read more

I normally do not shop at Officemax. I have always tended to shop at Office Depot for my office needs. But I had such a horrible experience at the Office Depot in Emeryville I have sworn off Office Depot all together. I needed some ink for my printer and went in to this Officemax. I was surprised when I walked in the door (every other Officemax I had gone into I could never find anyone to help me) I was greeted when I walked, in, handed an ad, and asked if I needed help finding anything. Help at an office supply store? I think the world must be coming to an end or something. Anyways the guy helped me find the ink I needed for my printer, and directed me to the best deal on paper. Great service! I will be back read more

I only go there cuz I live 2 blocks away. I go about once a year and it feels like going in for root canal. Once I was sold a printer that didn't work and they told me since I didn't buy the warranty after 45 days I was LOL. I have never recieved any technical advice about cartridiges or printers that was reliable. I bring stuff to the counter and ask questions, I am elderly, and they make me put it back if it's the wrong thing even if someone on the floor told me the paper would or wouldn't work in my printer also incoorect sold me paper to thick for my printer. Self serve copy machine jammed on me the other day and I couldn't get help for awhile. Just a nightmare place. Know exactly what you want and why and don't talk to anyone. read more

The prices are comparable to Staples and Office Depot. All the office and/or back to school supplies you need. They also have a printing department, which I don't care too much for. When it comes to printing, I'd rather support the locals. Their Black Friday deals are pretty good. One thing I do really like is that any purchase over $50 can be delivered free of charge, which is crucial for office furniture items i.e. a desk. Service isn't great. I guess mainly because it's inconsistent. Some good days, some bad. read more

What happened to the days where you could buy just one pen, one pencil, one refill of scotch tape? Why is everything sold in packs of multiples? Not everyone needs multiple packs of pens, scotch tape, envelopes, and other items. Also where are the employees when you have a question, there were very few people in the store, and not very many employees to be found. The Sales Associate at the register was busy talking to someone in her headset than to help greet me hello, she just asked me if I found what I was looking for (like there was any free employee to help me if I didn't). Probably won't go back unless hell freezes over and I need a multiple pack of toilet paper that is so hard when you wipe you bleed. read more