My iPhone was cracked before I dropped it in a tide pool on Saturday. When I brought it home the…read morescreen wasn't responding and I couldn't swipe to unlock it. I let it dry overnight but by morning it still wasn't working. Luckily, I brought it in and Ashley and Levi explained what they could do to fix it starting with a complete drying of the iPhone. Ashley took it apart and they showed me where there was still salt water inside my phone and where it was starting to rust the metal. They dried the phone thoroughly then replaced the screen. I had my phone back in hand fully functional same day. Mahalo Levi and Ashley for quick service + for walking me thru my options

Hubby had phone in the ocean water while enjoying the manta rays. We stopped by and within 15…read moreminutes, it was fixed. Amazing service, great value and our vacation photos were saved!! Highly recommend

I will say their customer service is very good at being responsive and replying. I also love that…read morethey are apple approved so if you have apple care it's free for your covered product! I have a product that was out of warranty and their price that you have to pay to get it looked at gets applied to the total cost of the repairs needed and I think that's really good and ultimately why I did go with them! Mahalo Nui loa for helping me for the last 4 years now!

Well I went to get a repair, but was recommended that the repair would cost as much as a…read morereplacement. I would have rather had my pad repaired, but seemed like not an option. Not sure I would recommend this place as it seems they would rather sell than fix.

Two occasions now they have helped me fix my devices :) (iPhone and laptop screen). Quick and…read morequality service that was reasonable and professional. Highly recommend!

Same as the other 1 stars, they used a smaller, cheap screen, and left the gasket on, so it didn't…read morefit well, but they put it in the ridiculously priced case for me, so I didn't notice. It failed in 50 days. Sounds like that's a common tactic they use to get you to come back in. Research other companies in Hilo. There is definitely at least one much better, more honorable one.

Went in to get my iPhone 11 Pro screen repaired after an unfortunate accident shattered the screen…read more Pros: quick, mediocre "fix". Acceptable for those with old devices where no warranties are covered. Cons: I was not informed before consenting to fix that my iPhone would always have the software error status that Apple cannot verify that the screen is an Apple certified screen. This voids any and all warranties through Apple, including Apple Care. Customers should be informed that this status will always be present before consenting to having their iPhone serviced by Phone Guru. The alert will never go away. I would also say, for anyone who comes in not knowing their Apple Care status, that Phone Guru should inform them of the status of their Apple Care before servicing their device. I was charged $140 plus tax to have the screen repaired. You might say I should have known this, and I understand trying to run a business and make money, but Roman didn't even mention that AppleCare was on my current device. Regardless, the repair screen is darker than the original Apple display, does not have Apple True Tone display features, is less clear, and regularly freezes and becomes unresponsive to the touch screen, requiring that I click one of the side buttons which puts the display to sleep in order for the touch screen to be responsive again. Also, my cellular service has been impacted and is much slower to respond than it was prior to the fix. Unfortunately I cannot recommend this business for any repairs. You're better off sending them in to Apple and paying their fees. For old devices which aren't covered though, this is a good choice if you're in a pinch while on vacation, or have a much older device.

Great service, highly recommend. Grandson phone fell and shattered, Fixed like brand new.read more

Everything went well and Henry helped me with other issues my phone had…read more HiGHLY recommended!

Replacement part took its time arriving but Henry stayed on top of it. Laptop works like new now…read more Affordable, friendly, and close to Bananarama bakery. Winning!

I took my computer to this shop when a previous computer shop could not find what was causing the…read moreissues to keep my computer from booting up. I was very frustrated by the other shops in ability to diagnose my problem. I brought it to Jack click and listen to my conversation as to what had happened and what I thought might be wrong they said they would evaluated and call me back in a few hours, it was already three in the afternoon when I brought it to the shop. They called me the next morning and told me what they thought was wrong as we were going to go forward with fixing it. I said yes I had the computer back that afternoon it is now been perfectly under high stress for 2 1/2 to 3 days.

The owner asked for my login which is against Apple's policy backed up by online advice from Apple…read more I have had my identity stolen since then. Don't give your code and maybe look for the other Apple repair shop nearby for security purposes