The staff is amazing. Dr Wallent provided good details and explained my results very well.read more

Recently, I went to The Eye Center, 3500 Oleander Drive, Wilmington, NC, for a standard eye…read moreexam/contact fitting. The message on my voice mail confirming the appointment stated that my portion would be $39. Upon arrival, my out of pocket was increased to $59. When the exam was finished, I was required to pay $185. I was advised that Dr. Wallent decided that I needed a medical exam which was not covered by my Blue Cross Blue Shield insurance. I have never had a medical problem with my eyes nor was I advised that the fee would increase dramatically. Back in Ohio where I am from looking at the health of the eyes was a standard part of the eye exam which was covered in full by Blue Cross Blue Shield of Ohio. During my time as Director of Investigations for the Summit County Prosecutors Office in Ohio, we worked on insurance fraud cases regularly, so I am familiar with the form and structure of how they work. This particular type of overcharge is a classic example of "Bait and Switch". A truly insidious example of ripping off the consumer. My plans are to file complaints with Medicare, Blue Cross Blue Shield of NC, and the The North Carolina State Board of Examiners in Optometry. I look forward to these various agencies looking closely at the billing practices of The Eye Center where they may find thousands of cases of over billing, insurance fraud and Criminal Theft by Deception. I would not recommend The Eye Center under any circumstances. This review will also be posted on Google and Yelp.

Great staff, short wait time. They helped me with my eye problem where my former eye associate…read morecould not. I highly recommend this place.

Fabulous! They are friendly and efficient! Had several tests and explained why they were…read morenecessary for my eye health. I highly recommend this practice.

Angela was amazing We walked right into the center!…read moreWe were greeted And asked if they could help us! Told her exactly what I wanted! Bam! Within less than 5 minutes I had my ocean blue frame picked out with her help. Measuring done. Had my lenses tinted rose & anti fatigue glasses for severe migraines per my eye doctor. I got two pairs one for reading and one progressive pairs. These guys are fabulous. The quality of workmanship is outstanding and they take care of you very well. My experience was as a customer and personal! We were not treated as a number. I will return to them in the future! Thank you to my eye doctor also Dr. Castellano!

walked inside and waited an excruciatingly painful 2 seconds before being approached and offered…read morehelp. they repaired my glasses in no time at all I will be going back again

I had a great experience here! I had my contact lens appt at the optometrist and she took her time…read morew me to try several different contacts. It was the 1st true contact lens fitting I've had and I've been wearing contacts for over 30 yrs! Next up.. went next door for glasses. I had such a great experience there too! Sue (or Susan) patiently helped me pick out the most awesome Oscar frames. I got the works since they were acquired by VSP and that's my insurance. I got a great deal on some stellar frames, progressive and transitions lenses. Super happy!

I called for an appointment to get a first time contacts prescription. I got to the appointment and…read morethey complained that I had a late appointment for it being my first time wearing contacts (they chose the time and knew it was my first time) After the exam, I was trying to put on the contacts, the staff kept looking at their watch and shutting off lights. I had trouble putting my contacts in (probably because I felt rushed) so they said they could not provide me with a prescription but I would need to pay for the next visit today so I could come back and try again. I explained that I don't know when I would have another time to come back since I just started a new job. I asked if I could just pay for the eye exam and not the contacts so I could reevaluate my decision to get contacts. She said that I would have to pay for the trial lense as well as my next appointment which is ridiculous. I will be working with my insurance company to get my benefits/money refunded for this horrible experience.

This was my first visit with Dr. Coleman and I can honestly say I left with a positive experience…read more Upon arrival, the office was neat & tidy. The nice lady at the desk was very sweet & positive. His staff were friendly and professional with a southern hospitality. Dr. Coleman passion exhibit throughout his work. He educated me about my eyes and took the time to make sure I was comfortable in my new lenses. If you are looking for a passionate optometrist, I highly recommend Dr. Coleman for your next visit.

With my history of near sightedness and astigmatism, plus a family history of retinal detachment, I…read moream super diligent about my eye health. My eye care professional retired, so I began the search for one who accepted my insurance. Dr. Jeffrey Coleman does accept Spectera, and his office is just around the corner from my house. The space is a quaint, nicely decorated place with a very friendly and gracious front desk lady. The eye technician initiated my exam, and I anticipated the dreaded eye dilation. But, this office offers a dilation free modality which photographs your eyes drop free. No more hazardous drives home or to work after the exam! The eye technician was very professional when conducting my reading of the eye chart and my glaucoma exam. Dr. Coleman was personable and a very good educator, showing me an enlarged photo of my eye and explaining what he was looking for in the way of eye health. By the way, I passed my exam. I would 100% recommend this practice.

Had an appt w/ Dr Jill Greene First office girl said NC w/…read moremy insurance Called this AM & was quoted several hundred $ WTH Cancelled appt

I was extremely impressed with Wilmington Eye all around. I poked myself in the eye (on brand) and…read moreneeded to get in pretty quickly to see if I scratched it. I just moved to Wilmington in early July, so I hadn't established here yet. I filled out the form online and they called me within an hour to make an appointment. The scheduler was SO nice and accommodating, and she was able to get me into the Scott's Hill location the next morning. When I arrived, I was greeted by the receptionist who was very helpful. When taken back (barely had to wait 5 minutes), the staff was very friendly (and I'm a sensitive eye girlie). I saw Dr. Chad Tisdale, and he was very patient and settled my anxiety. I definitely plan to establish with this group for my annual appointments.

I had an appt yesterday with dr demarino to deal with some recent eye symptoms I was experiencing…read more the dr and her team were excellent, and the whole process was relatively stress-free. I would highly recommend dr demarino and the team at wilmington eye.

No one answers the phone . No one answer s phone even medical record impossible to get on patient…read moreportal. . I am transferring my stuff!

Just completed my first exam as a new patient at Catino Eye Care and couldn't be more pleased…read more Excellent and friendly staff. On time appointment. Thorough exam with modern equipment. No pressure to purchase lenses/frames through them but more than willing to show what they had on hand and explain options. Dr. Kelly Catino was both very professional and very cordial. I appreciated the time spent explaining the various exams and results. Catino Eye Care will be my vision care provider of choice in the Wilmington/Hampstead/Topsail area.

Very disappointed in this practice. When I made an appointment 10 weeks ago I was told the eye exam…read morewould be fully covered by Medicare. When i got there and the exam was started I was told the exam would not be covered and if I didn't want to pay for it I could just go home. Wow. No caring for their patients. Extremely disappointed in the attitude at this office. So unfair.