Great customer service! We were actually just waiting for the Westin shuttle when Nikka invited us…read morein to look around. We did.... Found a well stocked store, really good prices and things that we didn't realize they had. James went above and beyond and called Westin to get the shuttle schedule for us! We rented from this store a few years ago.... We have a few days left on the island, so we'll return tomorrow to pick up some chairs and snorkel gear to finish off our trip. Easy pick up, easy return. Nikka was way cool. Hope she's there when we return. I've checked pricing and availability at other stores and this one is tops!

My family and I were walking the Canary mall and saw a sign for a sunset cruise outside of Boss…read moreFrogs. We decided to go in and get more information. We spoke with Lenny Verrastro and he ended up selling us on a Snorkeling cruise instead. He raved on about how it was a 4 1/2 hr cruise with two seperate new dive spots that they've only been going to for about 2 weeks and that we would have 1 1/2 hrs at each spot to snorkel. We got there and went out, the crew was great and friendly. After an hour and half boat ride we got to the first spot and we're able to go snorkel. After about an hour and half I went back on the boat to get ready for the next spot. I heard one of the crew announce 20 more minutes and then we will be heading back. I asked about the second spot and the informed me that they dont do two spots, only one. I asked about what I had been sold by Lenny that we would be going to two spots and they said this boat (the Quicksilver) does not do two spots, they never have and that Lenny must have got confused with their other boat the Calipso. This was very dissapointing as I had not taken any pictures at this spot thinking that I would have a chance at the next spot. In order to have pictures, we ended up having to purchase pictures from the photographer on board which was extremely overpriced. When we got back to the landing, I went into the Boss Frogs there and let them know what had happened. They said there was nothing they could do and gave me a number to call. The next day I called Lenny to ask about what happened. I explained that we only went to one spot (which was neither of the 2 he said we would go to) and that when I asked the crew they said that he must have been mistaken because they only go to one spot. He apologized and then proceed to tell me that the crew was wrong and he doesn't know why they would tell me that and they were supposed to go to two spots. After a bit of conversation not getting anywhere, I ended the call and called the number given by the Boss Frogs at the landing. The number was for the boats reservations. I spoke to them and explained again what had happened to which they also explained that the Quicksilver only goes to one spot and their other two boats both make two stops. She said the Lenny must have been confused and there was nothing they could do, I would have to call Lenny back. I didn't feel that I would get anywhere calling him back so I came here to warn everyone to stay away from Boss Frogs for your boat tours and especially do not book anything through Lenny. The boats were great and the crew was awesome, I would recommend them. You can call the boat reservation line directly at 808-661-9937. **Follow Up** Within 2 hours of my yelp review I received a reply on Yelp, an email from Boss Frogs business manager and a call back from Lenny all apologizing for the misinformation and they processed a partial refund.

Stopped by kiosk location at Whalers Village to book a whale and helicopter trip. I was looking…read moreat the information at the kiosk while employee was helping another customer. I'm was immediately startled by the employee screaming and berating me saying that I could not look at the pamphlets and that they are for customers only! I was totally shocked as I went to this kiosk to book some excursions. This behavior was shocking and disgusting. Hopefully employee deals with their anger management issues. Someone with that demeanor should not be working in a customer service setting.

They send you a link for payment and then when you want to book other excursions they tell you that…read moreyou have to call and give them your card information to book it but that's not the case- they send you a payment link email but charge your card automatically.. Mind you i specifically asked if it would automatically charge or if we would have to call! Then Jada was so rude about it (see attachments below). The manager calls and said if they can't get released be prepared to go to the luau. Be cognizant of this.

Our Family of 7 has an amazing time! The hubs har flew off and they were quick to circle back and…read morescoop it up for us. 5 us flew (grampa and 13 yo. Then mom and 8yo and 10yo) and 2 just took the trip. We had the boat to just our group. Our 10yo got an extra special birthday "dip" for his upcoming bday. We loved it an absolutely would recommend!

The place is hard to get to. Parking is horrible. No signs to direct you. The attendant said I was…read morenot there 30 minutes prior and cancelled my reservation. When I called to get a refund and called the third party booking company, i got no help. The customer service was horrible. They wanted me to book a new reservation and pay again for the next tour, what a rip off. I lost my money and they did not make any attempts to fix or to find a solution. They suck! Never thought I would experience this in Maui. Don't book on Viator for Ka'anapali parasailing.

Had to leave a review because this was honestly one of those rare experiences where someone just…read morecares. We stopped by Boss Frog's in Napili and ended up working with Victoria, who completely made our Maui experience better. Super friendly from the first minute, but what really stood out was how knowledgeable she was about the island--not just the usual "tourist stuff," but real local insight. She helped us get everything set up for a snorkeling day with our 5-year-old (which is not always easy). Took the time to properly fit all the gear, made sure our kid was comfortable and confident, and explained everything in a way that actually made us feel relaxed about it. No rushing, no pressure--just genuinely trying to make sure we had a great time. What impressed me most was how much she went above and beyond. She helped us organize pretty much the whole day--snorkeling, a submarine trip, even gave us great lunch and shopping recommendations. And this wasn't in a "salesy" way at all. In fact, some of the best tips she gave had nothing to do with buying anything from them. She also did exactly what she said she would--followed up, communicated clearly, and everything was on time and as promised. That kind of reliability is underrated, especially when you're on vacation with a kid. You can tell she genuinely loves what she does and wants people to have a great experience. It never felt pushy or transactional, which is honestly rare these days. If you're in Maui, go to the Napili location and hope you get lucky enough to work with Victoria. Total game changer for our trip.

Great service. Looking to rent snorkeling equipment for a week. They did us good by carefully…read morefitting all of us for gear and a little underwater advice. They even told us the great places to go. A great experience all around. Just wish I knew earlier that they had GoPros, that would of been fun !

The All female crew was Amazing I love the knowledge and…read moreconfidence they both Had Sofia and the captain Eleni were amazing We saw lots of fish and even a 2ft baby white tip shark but they say it wasn't a white tip but it had white tips ‍ nevertheless we got there early with the guidance of the captain. We were the first ones on the spot and then it got busy. My family and I had a great time. I would definitely do it again

Had an amazing time out on the water with Jen and Sofia. The whole experience was above and beyond…read morewhat was advertised and the crew made the whole trip very memorable. 10/10 would recommend to a friend.

Our family of 8 had the most wonderful experience with UFO Parasail, because the entire crew were…read moreabsolutely warm and friendly with the Hawaiian charm and humor we've come to love for many years! Couple of new family members were trying parasailing for their first time, and the UFO team made them feel safe & ensured an unforgettable fun time. Mahalo UFO!

This was our second time parasailing with UFO Parasail, and the experience was just as amazing as…read morethe first. It's always reassuring when you return to a company and the quality, professionalism, and customer service are just as good as you remembered. The weather was windy on the day of our trip, but the crew did an excellent job accommodating the conditions by taking us to a better location so we could still have a safe and enjoyable experience. You could tell they genuinely cared about making sure everyone had the best experience possible rather than simply rushing through the tour. The crew was friendly, organized, and made us feel comfortable from start to finish. Parasailing offers some incredible views, and this ended up being another highlight of our Hawaii trip. We highly recommend UFO Parasail to anyone visiting Oahu, and we'll definitely be back the next time we're in Hawaii!

Decided to pop in to talk to Michele since I was getting frustrated trying to find out about…read moresnorkeling excursions online. I would 100% recommend this location to anyone needing solid advice and equipment rentals. Not only did she hook me up with a deal on a Four Winds snorkeling excursion on the same day, but she also hooked me up with a good deal on a Luau at the Wailea beach Marriott the following day AND I was also able to get their last pair of Maui Jim World Cup Limited edition pair of sunglasses. Happy birthday to ME...SO glad I stopped in. Also picked up four Hawaii made shirts (not Chinese). This little shop has everything you need front flip flops, gopros, GoPro gear, sunscreen, you name it! You need to visit Boss Frogs... Guarantee you will find something you need or want! Tell Michelle birthday Edward sent you!

Michele took amazing care of us, even though I think I broke her heart when I told her I don't like…read moremayonnaise. I actually came in a few days earlier and the guy there was also super friendly - good people here. Thanks Michele!

Best snorkel gear prices we could find ($29.50 for 14 days). They of course have a lot more to…read morerent than just snorkel gear Store was really clean, and the guy working was very friendly. Would 100% rent from here again

Rude guy at the counter, when we asked general questions he blew us off, discouraging us and being…read morenegative with anything to complain about. go to Auntie's Snorkel!!!