Met with (Dr?) Todd Williams for my first visit. He spent nearly an hour pushing his "essential"…read morebrain-retraining program, making it sound included in my care. Only later did I learn it was a $1,000 add-on, not covered by insurance, and something he implied I should buy because my coverage was "so good." When I picked up my hearing aids and declined, his professionalism vanished. He rushed the setup, brushed off questions with "look it up online," and said he'd only see me once more, then not again for a year -- despite my insurance covering multiple follow-ups to ensure the best fit. I returned the hearing aids within days. He was in the office but didn't even come out to ask why. If you want honest care without hidden costs or conditional service, look elsewhere.

Very professional. Quality products. Explain everything that is understandable. Bottom line--I…read morecan hear again

My doctor recommended Costco for hearing aids and I am thankful that I took his advice. The…read moreaudiologist, Mario, was professional and thorough in his assessment. He suggested a certain brand and I couldn't be more pleased. I could have purchased the same brand from my ENT and paid twice the amount and I'm glad I didn't. These guys really know what their doing!

bought hearing aids from costco. worked for 6 months then i had trouble with them. could not hear…read moreon telephone. could not hear in crowds when i go back they clean them and i still have the problem.. the last time i went in they said i had bad hearing. they gave me no answers. since then i have found out that the costco hearing aids are not the top brands, since then i have found hearing aids that work. costco hearing aids do not back their product..

My husband needed to find a new hearing aid provider here in Portland since the last hearing aid he…read morebought was nearly 18 years ago in California. He called his original audiologist who referred him to Pacific Audiology Clinic and Dr. Allison Bradley. Before he went there, though, he thought he'd try to save some money by exploring Costco's offerings. That didn't go so well. Because he only wears a hearing aid in one ear, Costco couldn't provide a hearing aid that processed the sound quickly enough to match how quickly he heard sound through his unaided ear. This surprised him considering that his 18-year-old hearing aid had no such problem, but Costco didn't carry his old brand. He also felt that considering how quickly they gave up trying to help him and offered to refund his money, they didn't really want to take the time to provide hearing aids for people with more difficult situations like his. So he saw Dr. Bradley here and immediately felt confident that they'd take care of him. Little did he realize what an effort that would be on their part. Apparently today's hearing aids are far more powerful than his old one, which was good because he wanted more amplification. However, it meant that getting a perfect fit was necessary or else he would hear annoying feedback between the hearing aid's microphone and speaker. While wearing a hearing aid that sits outside the ear could've more easily solved this problem, he didn't want to give up the hidden "completely in the canal" style of aid that he's always had. Nor was he willing to sacrifice good quality sound that seemed as natural to him as what his unaided ear hears. Never did Dr. Bradley pressure him to make these compromises. He can't remember how long it took from the first time he saw Dr. Bradley until he finally had the hearing aid he wanted, but he thinks it was close to a year. That wasn't any fault of hers. The difference between a tight yet comfortable fit likely came down to fractions of millimeters. Any movement in his jaw could also cause the ear canal to move ever so slightly and produce annoying feedback while eating or talking, etc., so it just became a matter of trying countless aids in various situations until one finally worked. The extreme level of patience and graciousness along with the clear expertise and knowledge of all of the manufacturers and their pros/cons made working with Dr. Bradley simply a delight for my husband. He said her staff is equally terrific. Few hearing aid candidates will have as difficult of a time as he did. But his experience demonstrates that you get what you pay for, and while Pacific Audiology Clinic certainly didn't make a profit on him considering all the effort they had to put into getting him a new hearing aid, he's convinced there's no better audiologist or more pleasant one in the greater Portland area.

It is a mystery to me how a so called professional front office can we run so poorly. My first…read moreappointment changed locations twice, one attempt to cancel me, one attempt to reschedule unsuccessfully to later on after several phone calls between both locations and an attempt to talk to the manager about the poor form of this schedulers/receptionists, magically gets restored without incident at a different location. Second appointment: a repeat of the same, tried to rescheduled my appointment, I was very inconvenienced and frustrated, again, tried to to talk to the office manager, after all of that I was able to keep the same day but at a different time. Honestly, who is running this tragic scheduling. Maybe it's an isolated incident but I have a feeling it isn't. Certainly not a professional outfit. Two thumb down!!!

I found Tuality Hearing Center very professional and helpful…read more They offer coffee and tea on your arrival. It was easy to get an appointment, and Don fixed my hearing aid tubing for free, and threw in a pack of free batteries!

I went to Tuality (Lake Oswego location) for my first hearing aids ever. I thought they were good…read morebut I had nothing to compare it to. In the future, I would look for a provider that does "real ear measurement" in the future. My results were good, but I later got instruments from another provider that did real ear measurement and my hearing results were dramatically better.

My experience was nothing short of exceptional. I had been receiving care from an Audiology Clinic…read moreat ASU in Phoenix for many years and now that I live here I was hesitant to look for a new place to have my hearing tested and hearing aids examined. I feel very lucky that I went to Hearing Rehab in Lake Oswego. Tori Blomquist was fantastic. She spent over 2 hours with me, tested me in detail, discovered she could have my old hearing aids fixed for me, loaned me a new pair to use, and arranged for the purchase of a new pair, completely covered by my insurance. I never had this quality of service before. I highly recommend her. Thanks!

Great staff!!!!! Great audiologist!!!!! I left my hearing aids on a flight, they were able to let…read moreme use loaners until my order came in.

I have been going to Able Hearing since 2021 when I bought my current pair of Widex Moment 440…read moreHearing Aids. A couple of months ago they texted me that it was time for a hearing test. It had been over a year and so I called to inquire about the cost and they told me that there would be no charge. I went in. The tech sat me down in a booth and told me to listen to various beeps - you know the drill. He told me that the receptionist would come in and read words to me whicn I was to repeat back. That didn't happen. He wasn't familiar with the Widex proprietary software but fiddled with various settings anyway. The first setting was blaringly loud. I told him it was very uncomfortable. He reduced the volume several times and then gave up and said jhe'd return the settings to the original. In the meantime he inadvertently clicked on a toggle whicn changed the function of the button on each hearing aid from volume control to hearing program selection. I realized this a day later and made another appointment to have it switched back. The second appointment went well. The tech called Widex and they walked him through the process to have the button function returned to volume control. However, along the way another function went awry. On the Widex app there are various programs When you change the program (on your phone) to a new one, it announces the name of the new one through the speakers of your hearing aids. That function stopped working. I made another appointment. That was this morning. The tech called Widex. When the first customer service representative realized he needed to go up the chain and put him/us on hold, the tech hung up and quit trying to solve the issue. He started complaining as though I was taking advantage of his time. I mentioned that the problem(s) were his fault - not being familiar with the Widex software. He denied any responsibility for the issue and told me he was not willing to give me any more of his time. He invited me to go elsewhere which I did. And I'm glad I did. You'll see lots of nice reviews when Karl was running the ship. He was a terrific gentleman. But he hasn't been there for a couple of years now.

The hearing aid that we had previously purchased from a big box retailer was not providing…read moresatisfactory performance for my mom. We went to Able Hearing, hoping to find something that worked better. We were really happy with our decision. The personalized customer service we received enabled my mom to get a much better fit on her hearing aid and much better performance. Lucas was great. He took the time answer our questions and provide guidance on which models might be best suited for her. The extra time he spent on the fitting made a big difference on how it worked for her. It's been about a year since my mom received her new hearing aid. During that time, their customer service has been excellent, providing adjustments and tuning. Each time, they have been friendly and welcoming. Our observation is that they really go the extra mile in providing customer service. We were really pleased with the way they handled the situation when my mom recently lost her hearing aid. Living with hearing loss can be very frustrating at times. Although we would have saved money by buying another unit at a big box store, we felt it was worth the extra money to have someone spend extra time on the fitting and tuning so that we would have better results. We are very pleased with our experience here and highly recommend their services.

Came here to get two sets of hearing aids checked out and adjusted. Very thorough and…read moreknowledgeable. Highly recommend.

These folks were fantastic! I took my elderly father's crusty and old (and partially corroded)…read moreSiemans hearing aids that he hadn't worn in several years to a local hearing aid company and they said they were unfixable. I then reached out to my audiologist niece who suggested I call OHSU SoundSource. (I know-why didn't reach out to her from the start!) They not only fixed the pair I gave them, but an even older hearing aid that was just in the box. I didn't even ask them to have this second pair looked at. And yes, all for $25 WHILE I WAITED (around 15 minutes). OHSU SoundSource is a non-profit .edu connected to the Oregon Health Sciences University (OHSU) but is all self pay. Other private companies will ding you big time. This is so affordable! I'll be recommending them to anyone who asks! Great job, OHSU SoundSource! Thanks, Page!

I needed to find a new location for my dad to get his hearing aids checked and cleaned. I read…read moreabout Willoughby's online, got in the next day, and Lucas exceeded my expectations. My dad will be a regular customer now.

Shelleene was SO helpful to us!! You have got a gem working for you!!…read moreWe were leaving on a long trip and she saved my husband's hearing aids so that he could hear the people we will be meeting on our trip!!

My 98 year old MIL can hear now thanks to Duane! This is full service helpful ongoing follow up…read morecare with a true professional.

Duane Smelser knows hearing aids! And he cares about his clients. My hearing had gotten so bad I…read morewas isolating, hiding from friends. I called Hearing Health and it took about a week, start to finish, to change my world. It's been about four months now, and I still wake up so excited to hear .... And to know I have great support from Hearing Health. My seriously honest review. Billie