Jeff and LeeAnne were wonderfully helpful and nice! Their selection was good and the cost was…read moreaffordable!

TERRIBLE CUSTOMER SERVICE Cannabis lovers in Ojai all…read morerecommended Sespe Creek. I like to help the underdog but now I get why Sespe gets the compliments. I had previously had a very positive experience with Ryan at Ojai Greens, which makes what happened today even more disappointing. On July 10, I placed an order of more than $100 with Ryan. He was awesome. He helped me select the right flower, took care of my order, delivered it, and I tipped him accordingly. I even called to thank him. That is what good customer service looks like, and it made me want to continue doing business with Ojai Greens. Today was the complete opposite. I called at 1:30 pm wanting to place another order and was told by Luis that I had to order online before 4:00 PM. I wanted to place the order verbally. He refused but suggested after I placed my order online, I call them. I tried. Their website was malfunctioning, and I have screenshots documenting the problems I was having. From 1:30 to 3:52 I tried to place an order online. Rather than simply taking my order verbally--as Ryan had previously done--the people I spoke with stopped being helpful. I was left without a solution and ultimately felt completely ignored. I was a repeat customer trying to spend another $100+ with this business. This should have been incredibly easy: take the order, help the customer, and complete the sale. Instead, Ojai Greens turned a happy repeat customer into an angry former customer. Businesses seem to have forgotten that COVID did not eliminate the need for customer service. If anything, businesses should be working harder to take care of the customers who choose to spend their money with them. I believe in recognizing good service, which is why I specifically want to acknowledge Ryan. Unfortunately, today's experience with Luis and the other man I spoke with who put me on hold for 14 minutes and never returned to the line was unacceptable. I won't continue giving my business to a company that makes it difficult for me to spend money with them and then ignores me when their own ordering system isn't working. When I asked Luis for the manager, he said he wasn't in. Ojai Greens had a loyal repeat customer. They lost one today.

I bought a Coldfire pen that turned out to be faulty. I brought it back the same day, just a couple…read moreof hours later, after trying it only once. spoke with the manager, he said there was nothing he could do. This was extremely disappointing customer service. I don't understand how a business can sell a defective product and refuse to stand behind it by offering a replacement. I've been a loyal customer for over two years, and this is the first time I've ever tried to return anything. Because of how this situation was handled, I will never come here again. I expected much better from a business I've supported for so long. 1 star

Such a great experience! It's rare to receive the level of service I had at a dispensary. Everyone…read moreI interacted with was incredibly friendly--from the front desk to security to the budtenders. I usually shop in the Valley where I live, and I've visited a few other shops in the area, but this experience was truly top-notch. They have a wide selection of products, and the staff is both knowledgeable and genuinely welcoming. Even though they were very busy (the night before Christmas Eve!), the team handled the rush with grace and kindness. They were patient, appreciative, and made the whole experience enjoyable. This will definitely be my go-to spot whenever I'm in Ventura. Thanks so much for all your help!

Great service & options. Prices great ! Would be definitely coming back soon . Selections are…read moredefinitely the game changers for me

This spot has all the good vibes good products on deck they take care of us every time we'll…read moredefinitely be referring our friends and fam

Amazing Store...great products and prices. The best shop in town to go to. Make sure you try it out!read more

Drea was so helpful & had vast knowledge of their products. I'll definitely be returning.read more

Quick purchase is what I like about it as it's convenient if you're looking to make a major…read moreshopping spree like if you were to go to one of the big grocery chains this is probably not the best place for that as far as economically. Also, they get a lot of their stuff where it's just about ready to expire or has expired in some cases For like perishable items. The people there are super friendly and it is changed over the years to a cleaner presentation now with the emphasis more on alcohol it appears, but it is very convenient like I mentioned when you don't want to drive to one of the big grocery store chains that's much further and simply get something really quick. You are going to pay a little more premium for it since you're shopping at this place where they do gotta make a little bit of a profit since they're not a huge change store. As an example if you were to go by a box of cereal there where you can get it probably at a grocery chain store for two or three dollars you're gonna pay probably four or five dollars but again very convenient to have it literally in your backyard pretty much.

Honestly love the thought of the BBQ smoking outside but this review has nothing to do with that…read more Seriously check the dates on anything you buy. If no date don't buy it. They sell stuff out of date. Cheese mold, ready to drink margarita tastes funny. I wish I hadn't bought some things. I don't think they throw out old things just lower it's price

Super knowledgeable super helpful and extremely friendly absolutely the best experience! And they…read morecarry high-quality product. Organic and regular. And was full of information for sleep problems. Definitely will be going back.

I called to ask it they carried a CBD product and was rudely told to go check Weedmaps. I'm…read moreliterally talking to you who is working at the store I wanted to visit. Interesting sales technique. Patient Collective down the street told me everything I needed to know and got my money.

This place is awesome. Great deals on St. Ives drinks which provide a good buzz without the cough…read more I'm definitely going back for their end of the month special.

Osm dispensary good employee good stuff at all nice service good stuff and cheap stuffread more

Yesterday I picked up a prescription I hadn't started taking yet. Today I picked up another…read moreprescription, and the pharmacist personally called to explain that the two medications should not be taken together and why. I've never had a pharmacist be so proactive and thorough. I was extremely impressed and grateful for the exceptional care and service.

So glad I moved up here! I originally went to CVS but wanted to support something more local. This…read moreplace did not disappoint! The gal at the front was extremely kind and helped me out to make sure I got what I needed. Very reasonably priced as well!