Sold us a car and within a month noticed a bad oil leak. Took it in and were told that there was a…read morecoolant leak too and the coolant was empty. I thought enterprise checked their cars before selling them, but apparently not. They're very helpful when getting your money, but once they have it, they could care less about the lemon they sold you. Extremely frustrating.

This place will screw you. The 2020 Nissan Altima we are buying is a lemon. Nothing but issues…read moreSigned papers Jan. 2nd, 2024 been in the shop 7 times in 9 months they don't wanna admit to or own up to it. Thanks for making our 1st car buying experience horrible, stressful an regretful. A bent valve in the canister is the hole issue that nobody seems to want to fix.

I went in for a 30,000 mile service for my F-150…read more Good: I was able to book online though I never did get a confirmation via email or phone call. When I arrived, the service manager was good at talking with me and understanding what I needed. He arranged for a shuttle back to my house and I only had to wait about 15 minutes. When I picked up the truck the service manager was able to take my payment without me having to stand in line at a cashier. They removed all their paper floor mats and tags when they gave me the truck. Improve: I am always surprised that they do not do a better job on their out briefings. They just take my money, and send me on my way. I would expect that they would review the work order and the result of their inspections, as well as go over when my next service will occur. They also did not have my tire air pressure set identically though this was on their checklist, but the service manager fixed that when I brought it to his attention.

I used to work here for 17 years I was going to buy a car cash but they wouldn't sell to me so I…read morewent to the competition

Awesome Experience at Honda of Olathe!…read more Amy and Sam were fantastic to work with while I was figuring out whether to buy a new or used minivan--or even lease. They were super patient, never pushy, and really helped me weigh all the options. I felt totally comfortable and supported the whole time. If you're in the market for a car, definitely go see Amy and Sam at Honda of Olathe. They made the whole process easy and actually enjoyable!

pitiful service, rude employees, high pressure sales tactics. I think Toyota actually owns this…read moreplace and messes up so customers will go to a Toyota dealership. Ever since Frank is gone the place is horrible. DO NOT BUY A CAR HERE OR GO FOR SERVICE

Do not buy a vehicle from this dealership. A few months ago, my girlfriend and I were ready to…read morepurchase a used 2016 Volvo XC90. I have the same model, and it has generally been a reliable vehicle for me, and my girlfriend is quite fond of it as well.Used Volvo XC90s are somewhat limited in the central U.S., so when we found this one for sale locally in Olathe, we were eager to check it out. We inspected the car and took it for a test drive, and everything appeared to be in order. My girlfriend decided to buy the car that day with cash; there was no negotiation since she really liked it and the price seemed reasonable. However, just one day later, the check engine light illuminated. Given that the car has many sensors, I assumed it might just be a glitch in the software. My girlfriend reached out to 'SASHA' and communicated with his wife regarding the check engine light problem. We were advised to bring the car in for inspection. A couple of days later, we took the vehicle in, and they examined it, telling us it was ready for pickup. They claimed it was a battery issue. Initially, I believed this explanation, but I was somewhat skepticall. As an electrical designer for a utility company, I have a good understanding of electrical systems and their functions. When we picked up the car, the check engine light had been cleared, but it soon returned. The light came back on the following day. We took the car back again, and the dealership provided the same explanation. This occurred once more, and we were urged to bring the car in again. Nothing was resolved, and we received the same story about a battery issue. I suspect this dealership is dishonest. Regarding the concern with the check engine light; I own a personal scan tool for my vehicles that can clear check engine lights. I attempted to reset the check engine light on her vehicle. The battery was never a concern, as confirmed by the untouched battery terminals located in the trunk of the vehicle. Sasha and his wife are frauds; they used a scan tool to clear the check engine light prior to purchasing the vehicle. We drove just under the mileage limit to avoid triggering a check engine light before completing all the paperwork. Sasha also gives off predatory vibes around young little girls; he behaves in an overly clingy manner towards them. My girlfriend and I brought her daughter along, and while he wanted to hug and show affection, his actions were inappropriate and unsettling. His wife is equally rude and arrogant. Additionally, we have yet to receive the title for the vehicle, and the dealership has stopped responding to our messages. Avoid purchasing a vehicle from this fraudulent and creepy dealership. Holding onto the title is illegal for a dealership, and this practice is also considered fraudulent, which we will be investigating

Visited a few dealerships looking for a car for Grandson. Not impressed with the majority of my…read morehunting experience until we met Matt at KC Car Gallery South. Test drove the car we were interested in and then gave it a couple days to ensure it was the one he wanted. Returned and test drove again prior to purchasing. Zero pressure and Matt is a very personable and straight- forward knowledgeable person. Will return to this business for any future purchases.

Jordan in service is the best! Only reason I use service here. Ask for him when you make…read moreappointment.

To the parts department* I didn't even finish asking the question before you switched me to the…read moredepartment that I was previously transferred from ,who actually let me finish my question. I'll take my money elsewhere

My husband and I purchased a 2022 Gold Certified used Toyota Highlander yesterday from this…read moredealership. Our experience was great, from the beginning to the completion of purchase. We were greeted in the lot by our young salesman August Unverferth. He was immediately upfront by sharing that he was brand new to this job and might have to ask for help and answers from his boss. (Ends up that August is only 19 and we were his first purchasing customers!) His supervisor, Casey Williams ended up being a big help, explaining about Car Fax, buying cars from non Toyota dealerships, and the Gold Certified program. We had an old Honda Pilot that we decided to use as a trade in and got what we thought was fair price for that. We also were introduced to people in the service department and eventually dealt with Daniel to finish all of the financial aspects of the deal. We were offered the opportunity to purchase optional accessories, extended warranty, and financing, and did not feel pressured to do any of these. Every single person we dealt with was absolutely top notch! If our new used vehicle serves us as well as we were treated by all of the team members at the dealership, we will be return customers and refer our friends and family to shop there. We gladly give August, Casey, Daniel, and this dealership in general 5 stars and hope that our future interaction with them continues to earn this status!

Been coming here for decades and bought 4 new cars here. we're done because the service center has…read moregotten so bad (and expensive - shop around!). This last visit, i took my truck in for service and dropped it off. they said they would call me when it was done and never called. Showed up shortly after 5 and found them closed. Called and talked to some sales manager and was able to come in the next day to get it. but without the threat of me just coming to get it anyway, I would have been stuck til Monday. Also they wrote down my card info. Yikes! PCI violations? The service department never once called me back to apologize or even acknowledge what happened. They've really gone down hill the past few years. I would recommend going to legends toyota if you have to get toyota service and staying away from this place.

Sigh! I managed to total my nice 2007 Toyota Corolla a few weeks ago, so I needed a replacement…read more I went online and did a lot of comparison shopping and it ended up being a choice between a Kia Forte, a Hyundai Elantra, another Toyota, or the surprisingly impressive new Chevy Sonic. I ended up choosing the new 2012 Kia Forte -- the cars are all pretty similar but in the end the Forte has a bit more oomph on the road, is roomier (good because I have some tall friends), quiet, and has a number of extra luxe touches the others didn't. It also has all the safety features I wanted and I was able to get them to knock off a few hundred for a rear-view backup camera. (The Kia and the Hyundai are made by the same company but the Elantra seems to be more popular now so there were a few extra goodies on the Kia, which tipped the balance in its favor. The Kia styling is a bit boring compared to the Elantra, but that wasn't the big issue for me.) By inquiring online I got a $1000 discount and no haggling, which I hate. They had just the model I wanted in stock. I ended up buying a new car because the prices for low-mileage, recent year used cars were almost as much as the new ones! I worked with Luke Stuart, a nice young guy who was very helpful, well informed and un-pushy. The camera had to be installed but was done very quickly and the car was ready for pickup when I got my check from the insurance company. So all in all I'm a happy camper. I've had the car a couple of weeks now and I'm very pleased with it -- it drives very nicely and has been very economical as far as gas goes. BTW, the car came with a free 3 month subscription to SiriusXM, which is actually quite fabulous! Terrific sound and a very wide choice of music, from current pop to 40's Big Band and classical, plus all kinds of news channels (even the BBC and the CBC) and French music from the CBC in Montreal! There's so much to listen to it's tempting to think about moving into the car! :) Somebody said to wait for the very end of the trial period and Sirius starts sending offers of deals to keep you signed up, so I'll see what happens! But it's going to be very nice to have on some road trips I've got planned for this summer!

They offered to buy my car for WAY over trade in. They lied. They offered so much less. They…read morecannot be trusted.

Very excellent service. Helped me with every question/concern I had. Make sure you ask for Karol…read moreSilva! she will get you right :))

Came in for an oil change since the price is comparable to other shops and I bought my vehicle…read morethere. In and out in about an hour, because they also checked my truck for other issues. Drove off satisfied.

Jimmy Carpenter provided an excellent experience with my purchase. I got a great deal and he helped…read moreme find the right vehicle.

We were sold a lemon. In Feb 2025 my son went to Robert Brogden Kia to look at a Chevy Impala. When…read morewe arrived we were told the Impala was not available and were recommended a VW Tiguan. We noticed stains in the ceiling lining and asked about it. We were told that it was no longer an issue. My son purchased the car. This was the first car he purchased on his own and we were told they could not offer us an extended warranty. In March we discovered that the moon roof did in fact have a leak and requested it to be fixed. We brought it in and were told that the seals were no longer available and the best they could do was seal it with silicone and we payed for the repairs. When it was returned to us the rearview mirror was damaged and fell off the front windshield. The leak was not fixed and the gas gauge stopped working. In May the engine was misfiring and we discovered there was an oil leak in the sparkplug cylinders. In June the power steering went out and it became undriveable. During this time my son was in contact with a salesman about these issues but then went silent. We called Robert Brogden Kia in Aug. We were told the salesperson no longer worked there and I was connected with the General Manager. He told me to bring the car in to have it evaluated. On Aug 29th we had it towed to Robert Brogden Kia and was told they would call me after evaluating the car. The GM left a message on my phone on Sept. 3rd. It was very brief just saying he called. I returned his call on Sept. 5th and was told the dealership was now owned by Oakes and John no longer worked there. I asked to speak to the service department to get an update. The service department manager said he could not provide me with the quote for the repairs and indicated that I would need to speak with Rodney Dillard, and he would call me when he was available. Rodney didn't call. I called back on Sep 12. Rodney was not available so I spoke with Nick who said that Oakes could not help me and I would need to speak with someone at Robert Brogden GMC. I then submitted a message on their website with the details and asked for the appropriate. I was contacted by a person via email who then connected me with the GM Phil Skid. I have described this story to him via email with no response. It is clear that we were sold a lemon and the sale of the Kia dealership has complicated this issue making me feel like we are getting the runaround. Our car sits at Oakes Kia still not drivable. We owe $11K on it. We've owned it for less than 9 months. We don't know the cost of the repairs or if it can be repaired with no resolution. Extremely frustrating!

We purchased a vehicle from then a few years back. Were told clean title, no accidents etc…read more Perhaps there were no accidents, but very soon we started having issues indicative of flood damage. The upholstery on the top started coming down as soon as the humidity started in the spring. There were water leaks that caused the floor board to be soaked every time it rained. An expensive module needed to be replaced within a few weeks of purchasing. Someone asked if we had purchased their extended warranty and were shocked that it hadn't been offered. Pretty sure we know why it wasn't offered. Was interesting experience and it taught us to shop elsewhere.

super honest and helpful dealership with good prices. Loved my car from here would definitely…read morerecommend!