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    Old Dominion Freight Line

    1.0 (3 reviews)

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    6 years ago

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    Estes Express Lines

    Estes Express Lines

    1.4
    (9 reviews)

    Beware of this company! They lie. Let me tell you my story, I had a furniture item being shipped…read morefrom Idaho through Estes, they called me to pick a delivery day and made it clear someone has to be home to receive the item. We agreed on this past Monday, I took the day off work and waited and waited and waited. Finally I got a call at 3:30 PM that the driver had an emergency and would not be able to make the delivery and they gave me 2 additional options which are Monday through Friday 8-5, no smaller windows. When I let the agent know that I can't miss more work to wait and need a smaller window she confirmed she could do it for Wednesday before noon. Took another morning off work... Called and left 3 voicemails before noon to get an update, never heard anything back. Was able to reach someone via chat who sent an escalated email "where I would get an immediate response" - never got an email back - even after 2 more follow-ups. Went back on chat and they gave me the Phoenix terminal number to call. Now it's 2:30 PM - received confirmation the item would be here before 5 PM. At 4:45 I call back and they informed me the was "too big" for delivery. When I questioned how it was out for delivery twice before and it was picked up so the size was known the line went silent. It makes no sense to me. I called the company I bought the item from and they reached out to Estes. They escaped the delivery to come today in morning. The truck finally arrived and the driver couldn't figure out how to get the item off the truck. He said he was going to leave. The item is a full size bed with shelves. I don't understand the struggle. When I told him he can't leave because I need the item, he opened the box and handed me all the pieces. All 750 lbs I took off the truck and walked to my front door alone hand by hand. (I'm a mid-30's female BTW). He stood in the truck and watched me. After about 25 loads back and forth I was done. He then told me that he needed to get the pallet of his truck (which he couldn't before) because it's my responsibility to dispose of. In shock I showed him where the dumpsters in my condo development are and quickly realized it wouldn't fit in without being broken down. Which he has no tools to break it down. He finally was able to get approval to keep the pallet, but was not happy. This company is incredibly unprofessional and flat out lies to its customers. I highly advise against using it for any of your shipping needs.

    Was told delivery would be between 1 and 5 - someone would reach out to me 30 minutes before…read moredelivery - was delivered early, was never notified and it was dropped in the wrong spot. Great communication thanks for all the extra work you gave me

    The UPS Store

    The UPS Store

    1.6
    (45 reviews)

    I returned AT&T equipment at this UPS Store location and later was informed by AT&T that they never…read morereceived the equipment. When I contacted the store for assistance, I specifically requested a duplicate receipt, and staff refused, stating they were unable to provide one. I was also told they could not verify that I dropped the equipment off, and that they have no records to confirm the transaction beyond the single receipt originally given at the counter. Being denied a duplicate receipt and told there is no internal tracking or proof of drop‑off is extremely concerning. With today's technology, a business handling customer returns should have some form of record or verification system. The lack of accountability here puts customers at risk when returning carrier equipment.

    I had one of the worst customer service experiences at UPS today. I arrived at 2:58 PM, knowing the…read morestore closes at 3:00 PM. As I approached the door, an employee named Adriana looked at me and closed the door in my face. There were still two minutes before closing time. I understand businesses have closing procedures, but locking a customer out before the posted closing time -- without any explanation -- is extremely unprofessional and rude. It felt dismissive and disrespectful. I am very disappointed in how this was handled. I hope management takes this matter seriously, reviews their closing policies with staff, and ensures customers are treated with basic courtesy and respect. No customer should be treated this way.

    Express Packaging & Crating

    Express Packaging & Crating

    5.0
    (1 review)

    This morning I realized that I needed a special sized box to send a piece of luggage back to Ohio…read moreto my daughter. I called them and went to their business, and within a few minutes I had a perfect box, ready for me to ship. Of course, I'm going to pack the luggage with Christmas gifts before I send it! But, I want to say how grateful I am to have found this wonderful business. They were all so delightful and helpful, and I'm going to recommend them to everyone I know that needs boxes for any reason! It's certainly my store from now on!

    From the owner: Quality and Service Expressed Since 1984…read more Quality Crates and Packaging in Phoenix, AZ ! Express Packaging & Crating, Inc. works with our material to protect yours, with quality Phoenix packaging services. We manufacture wooden crates for all industries including military and government. We will "foam in place" your fragile items into wooden crates or corrugated containers as you need and can make shipping arrangements for export freighters and domestic transportation needs.Express Packaging & Crating, Inc. will custom build and manufacture shipping boxes and packing materials to ship your merchandise with confidence. We love trees and manufacture environmentally friendly wood crates and use biodegradable boxes and recycled materials.We Can Pack Air Tight Crates!If you have a vapor sensitive item that needs to be shipped with care, we have the experts and packaging you need to do that. We will pack even the most difficult and fragile of item for you to ensure it arrives in the same condition you sent it.

    Just-In Time Moving & Storage

    Just-In Time Moving & Storage

    4.8
    (896 reviews)

    For the past decades I've lived in the Valley we've always used Two Men and A Truck when we move…read moreand they do a perfectly fine job. This month we needed someone to do a crosstown move for our son. Two Men's quote was extremely high so I researched a bit and found the stellar reviews of Just-In Time Moving. Since their quote was almost half the price (!) we decided to give them a try. You wonder if paying less means inferior service or other problems. That wasn't the case at all. Communication was great. Eric and Miguel showed up right on time (one of those dreadful 110° Phoenix heat advisory days) and worked quickly and carefully. We were very happy to have found this company and are pleased to say they'll be our local movers going forward.

    Just-In Time Moving truly helped me out of an emergency situation…read more I had originally hired another moving company, Not Your Husband Moving, and ended up in a terrible situation where I was billed for more than double the estimated hours for the move into storage and the move was not completed as originally estimated. I needed to get my household goods out of their storage quickly to stop the situation from getting worse. Just-In Time Moving was gracious enough to fit me into their schedule last minute. Their office was communicative, their estimate was thorough and clear, and the final bill matched what they estimated. The crew showed up on time, communicated throughout the day, and was professional, careful, and kind. This was not a simple move. They had to unload my furniture and belongings from storage crates, unwrap items that had been wrapped by the prior mover, take care with everything, rewrap my furniture, load it, transport it, and unload it into my new storage unit. They completed the entire job in 7.5 hours. By comparison, the prior mover had tried to bill me 16.5 hours for the move into storage alone. Just-In Time Moving did a fantastic job, and I am extremely grateful they were willing to help me on short notice. After the experience I had before them, their professionalism, clear communication, and honest billing meant everything. My advice to anyone hiring movers: read all reviews carefully, do not take online ratings at face value, check whether the company is listed with moversaz.org, review BBB ratings, and read how the company responds to 1-star and 2-star reviews. I wish I had done more research before hiring the first company. I am very thankful I found Just-In Time Moving when I did.

    Old Dominion Freight Line - movers - Updated August 2026

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