I received service from Chuck today from Heidler Plumbing Annapolis. He was polite, professional,…read moreand thorough. I had a leak from my light fixture which Chuck after, much probative work discovered came from my neighbor's refrigerator. It was a slow leak which required 3 layers of sheetrock to be removed. Chuck also thoroughly checked my neighbors house for leaks as well. I appreciate Chucks patience and kindness. I would definitely recommend Heidler again for any plumbing needs!

We had a toilet backing up. Two weeks ago we paid Heidler $1300 for work over two days…read more Today we had to call another plumber for the same issue. These plumbers pulled our toilet to clear the clog, then put a camera in the system and found that we have a collapsed pipe. Heidler put a camera in but said it was too dark to see. The current plumber said it was too dark because the clog had not been removed. He also said that we are their second client this week where they were called because Heidler failed to correct the issue. When we called Heidler and told them that the toilet was backing up again, we were told that their work is not guarenteed. After seeing this review Heilder contacted us and refunded our payment.

Called Stove Doctor to assess and repair our gas fireplace. Kim was friendly, knowledgeable,…read moreprofessional and was willing to squeeze us in on a Saturday, despite their very busy schedule. The technician who came out, was prompt, very thorough also professional and knowledgeable. He tried to repair onsite to save us having to purchase a new part, and he really worked hard to do so but unfortunately due to the age of the fireplace the part was completely rusted. He ordered the replacement part, came back and we finally have a working fireplace again without breaking the bank. Stove Doctor is an honest, and reliable option for when you need this type of service. Highly recommend.

They know their stuff! We have had issues with our gas fireplace since we moved into our home and…read morethis is the first company that seemed to actually know what they were doing. They were able to replace the glass front and service the fireplace for a great price. Took a little while to get on their schedule, but i'm sure we are right in the middle of their busy season. Will absolutely be calling them again if we have future issues and for general service.

They are great! My AC quit working and they came out the same day and got it running again. They…read moreare competent, friendly, and showed up exactly when they said they would. And they didn't charge a crazy same day fee. I highly recommend and will definately use them when I have to replace this unit eventually!

John and his crew have responded within 24 hrs of our requests.....they just put in a brand new…read moreBosch HVAC and it seems its doing very well....i needed for them to tweak the blower and they were out the next day......they have my business for sure....5 stars

I switched to this company from a previous oil provider about six months ago. I have been so happy…read moreever since! This is a family owned, small business that truly cares about their customers and knows what they are doing! When I first signed up, I was provided so much information and answers to all of my questions that I felt 110% comfortable switching providers. When I had my first oil delivery, it was seamless. My driver was professional and courteous, but also very professional and efficient. He was in and out in no time, but did the job well and answered all of my questions. This company is very competitive with their pricing and goes above and beyond with their customer service. If you are in need of oil service, or looking at switching, I highly recommend you check them out!

I woke up yesterday to no heat and 55 degrees in the house. I tried other companies and they said…read morethey would not do it because of the snow and ice on my walkway. I live alone, I am injured and was unable to shovel and also was unable to find help for my walkway because of the size of the area. Murphy's fit me into the schedule and came out next morning. I'm so grateful!

I have been a customer of Grove for almost ten years. I have had the maintenance package as well as…read morepurchased my new water heater from them. There have never been any issues, so there was no doubt in my mind that when my HVAC unit died, I would go to them to get a new one. It started well with the sales team, and the installation team showed up right on time. Then everything started going south. I only have a tiny condo, 1200 square feet, so they gave me a time frame of 4-8 hours. At hour 10, they finally gave in and left the job 98% done. The head technician was visibly and very vocally annoyed the entire day. As they were finishing up, the other technician broke off the tube to my humidifier, and the head technician's frustration took over. They informed me that they had contacted the office, and Grove would be reaching out to arrange for someone to come and ensure the humidifier was fixed and a new tube was installed. This was on Monday; by Friday, I had not heard from Grove, so I called to inquire. While I was on the phone with them, I received a text stating they needed to schedule someone to come out and finish the job (in so many words). It was odd that I was on the phone for this issue when, all of a sudden, I got a text to schedule, but I just brushed it off as a coincidence. They gave me a time frame for the following Monday from 12-4 pm. It was my ignorance that I thought, "Hey, they didn't finish the job. I am sure they will put me close to the front of the line since it was their issue not finishing the initial job." Well, I was wrong. The technician arrived at 3:45 and assessed the necessary work, only to realize he didn't have PVC glue and would have to return to the shop to pick some up. This added another 30-40 minutes waiting around for him to come back with glue to finish the job. Now, Grove called me to schedule a pre-inspection before the county came out for the final inspection. This was when it became apparent that this company had no respect for its customer's time. They scheduled the next appointment from 12-4 pm. At 3:35, I received a test from the technician stating they would be here in 50-60 minutes, which is approximately an hour late. I had plans and rescheduled. I was not pleased to have 4 hours of my time wasted, but things happened. I got rescheduled and had to take the day off of work for the appointment. Once again, a 12-4 pm appointment. Once again, around 3:30, the office texted me that the technician was running late and that they would let me know once they had an exact time frame. I called to get clarity on the issue and realized I am now at their mercy. The office called back less than five minutes later to inform me that the pre-inspection was completed on the same day my humidifier was fixed. Overall, I had to miss work and waited over 8 hours for nothing. I would never recommend this company to anyone. There are apparent issues with the managerial staff who runs appointments and customer service. The lack of communication amongst themselves and the lack of basic customer service was extremely disappointing. With the numerous companies available, I look forward to taking my business elsewhere.

Grove installed a new AC and Heating unit for me some time ago. I also purchased an air filtration…read moresystem and a whole home humidifier, which has never worked. The techs who have looked at it have cleaned a valve for a pipe coming off the hot water heater, but that didn't solve the problem. The next time they came out, they replaced the valve and told me the unit was getting water; however, I still have to run separate humidifiers in various rooms because the system does not work. That system has not worked since the day they installed it. So I called today and asked them to send a tech out to attempt to fix it yet again and I was told that I would have to pay a $124 diagnostic fee and even if they performed repairs, I would still have to pay that fee; it would not be included in the total cost like most reputable, customer service oriented companies do. Thus this review. I paid darn good money for that system and it has never worked. I have no idea why and apparently, they don't know either, even though they installed it. So, I used to think their customer service was good; however, being polite is only part of good customer service: standing by your work is the essence of quality customer service. So Grove is apparently one of those companies that install a system that's designed to bleed you dry after the warranty expires. Buyer beware, right? -I will file a complaint with the BBB and post numerous negative reviews elsewhere. Perhaps that will get their attention. Should they make good on their work, I will revise my review.

First Class Chimney Services just cleaned my chimney and they did a great job! They were prompt (3…read moreminutes early!), clean (not a trace left behind!), fast, and very professional. The lead technician, Tony, was courteous and excellent to work with. Originally my appointment was scheduled for a very rainy day last week, and they did a great job at rescheduling me before Thanksgiving as I had hoped. Overall, top-notch service! I highly recommend them.

Wow I have mixed feelings about First Class Chimney. Let me start off by saying. We rented a…read moretownhouse and used them as a final move out Chimney cleaning and inspection. They arrived on March 17th. They charged us $180.00 for the service. When the tech arrived he cleaned the fireplace and he broke one of the glass doors with his equipment. He said he would replace them at the warehouse within 3 days. I told him we had to turn in keys by the 31st. He promised to have the doors back in 3 days max. Ok I gave them the whole week. No word from him or his manager Josh. Ok so now we are 10 days out and no response and I called Josh and explained that if we are charged for the doors during our walk thru I will be taking this to small claims court. It wasn't then that I was told the doors were available for replacement. Really so you had the doors but didn't intend on replacing something your tech broke until I called again. If you break something it's your job to replace it. Simple as that. If this company had been straight up with me. I probably would have used them for our new house we bought that also has a fireplace. Now I can't trust their services. We'll Josh eventually made sure he replaced the fireplace glass doors two days before the final walk thru so I'm thankful for that. Overall 2.5 stars. Since they finally replaced the doors.

We hired Bohan Contracting for a 2nd time to assist with a few projects after moving into a new…read morehome in Severna Park, MD. We did this based on an excellent experience in our previous home in Annapolis, MD where they did a large basement renovation project for it. They helped us install a beverage refrigerator in a wet bar, put recessed lighting into multiple rooms, and installed ceiling fans. The work was extremely well done. We also had them do all the work while we were away and we came home to the work 100% finished and the project areas spotlessly clean. During the entire process our project manager communicated clearly via email and text messages about our project. Their communication and professionalism is unmatched. If you are looking for a contractor to assist with a renovation, remodel, or addition, I'd highly recommend you contact Bohan Contracting!

SLOPPY and INEPT…read more Run, do not walk AWAY from Bohan Contracting! For 2.5 years we have been dealing with this inept, insulting, incompetent company. According to several subcontractors, Bohan was a good company initially, but they became greedy and took on too many projects. According to subcontractors in the area we have consulted with, superior Annapolis contractors refuse to work for them, in a few cases calling out their "designer" Jaime Esposito in particular. Bohan parked a huge dumpster in our driveway, insisted that we be out of our house in early January 2022, though the work on our house didn't start for MONTHS. Bohan's trucks from other parts of town would arrive nightly to dump their garbage. Bohan's workers told us they weren't allowed to dispose of refuse in the other neighborhoods in which they were working. That speaks to the consistent mistreatment of us and another family on our street who hired Bohan, judging our neighborhood to be not worth prioritizing. They are still not finished with either project! They've left us twisting in the wind -- but have had no problem collecting money from us. We were told we would be out of our house for 5 - 6 months and it turned out to be almost 16 months! The cost was almost TWICE their quote. Bohan's workers barely spoke English, were sloppy, didn't measure anything and were completely unskilled. On one visit to the site, they had to find a child who spoke English to even be able to communicate with us. Every subcontractor Bohan hired appeared to be the bottom of the barrel. Every day we find mistakes and poor workmanship. It was, and continues to be, the most depressing and disappointing experience we've ever had. They refused to compensate us for any of the aggravation they put our family through. We ended up sleeping in the workshop of our carpenter son, who was unable to work for the entire 15+ months we were forced to stay there. The architect/engineer DAMES Design, who we had great hopes for, left out items such as the water heater, found egregious errors in Bohan's work (including going over her head to hire a different engineer) but then told us WE had to pay her an extra $2000+ for dealing with it! Avoid DAMES Design! Advice before renovating your house -- HAVE A LAWYER on hand to read the contract first and to be ready for litigation.

Alway the best. Just completed a HVAC & gas boiler replacement. Great team. They are thorough & do…read moreterrific work! The price was reasonable as well. Thank you

My husband was a well respected contractor and always kept A.P.Matthews on speed dial. When he…read morepassed away recently I was glad to have his wisdom as Matthews has showed up for me routinely and on an emergency basis, sometimes within the hour. Paul L. is a blessed sight as I know he will quickly diagnose and solve any issue, all with a friendly, helpful and welcome personality. Unlike many HVAC contractors, their priority is solving your problem in the way you need it solved, whether it's keeping older equipment functioning, or offering solicited advice on upgrades. I have sung their praises to my friends and neighbors who have all appreciated the same responsive, knowledgable and reasonably priced service. Thanks to all the team at AP Matthews and special shout out to Paul L.