Rob and his team were very professional and fixed our problem with respect and expertise. Thank…read moreyou! Prompt response and expert service.

I had grove heating and cooling install a ductless mini-split system and was extremely pleased with…read morethe courteous service and the neat job done by the installers. They discussed various details of the project as they were working on them to make sure I was happy with the work. The team went above and beyond by removing an unsightly electrical conduit that was no longer being used but was still attached to my house in the same area where they were installing the AC system. Having them take care of that was an unexpected bonus. The only thing that could have been better - when the team arrived to do the install they had a plan showing where the various components were to be installed. I would have preferred to see that plan before the team arrived to do the work.

I have been a customer of Grove for almost ten years. I have had the maintenance package as well as…read morepurchased my new water heater from them. There have never been any issues, so there was no doubt in my mind that when my HVAC unit died, I would go to them to get a new one. It started well with the sales team, and the installation team showed up right on time. Then everything started going south. I only have a tiny condo, 1200 square feet, so they gave me a time frame of 4-8 hours. At hour 10, they finally gave in and left the job 98% done. The head technician was visibly and very vocally annoyed the entire day. As they were finishing up, the other technician broke off the tube to my humidifier, and the head technician's frustration took over. They informed me that they had contacted the office, and Grove would be reaching out to arrange for someone to come and ensure the humidifier was fixed and a new tube was installed. This was on Monday; by Friday, I had not heard from Grove, so I called to inquire. While I was on the phone with them, I received a text stating they needed to schedule someone to come out and finish the job (in so many words). It was odd that I was on the phone for this issue when, all of a sudden, I got a text to schedule, but I just brushed it off as a coincidence. They gave me a time frame for the following Monday from 12-4 pm. It was my ignorance that I thought, "Hey, they didn't finish the job. I am sure they will put me close to the front of the line since it was their issue not finishing the initial job." Well, I was wrong. The technician arrived at 3:45 and assessed the necessary work, only to realize he didn't have PVC glue and would have to return to the shop to pick some up. This added another 30-40 minutes waiting around for him to come back with glue to finish the job. Now, Grove called me to schedule a pre-inspection before the county came out for the final inspection. This was when it became apparent that this company had no respect for its customer's time. They scheduled the next appointment from 12-4 pm. At 3:35, I received a test from the technician stating they would be here in 50-60 minutes, which is approximately an hour late. I had plans and rescheduled. I was not pleased to have 4 hours of my time wasted, but things happened. I got rescheduled and had to take the day off of work for the appointment. Once again, a 12-4 pm appointment. Once again, around 3:30, the office texted me that the technician was running late and that they would let me know once they had an exact time frame. I called to get clarity on the issue and realized I am now at their mercy. The office called back less than five minutes later to inform me that the pre-inspection was completed on the same day my humidifier was fixed. Overall, I had to miss work and waited over 8 hours for nothing. I would never recommend this company to anyone. There are apparent issues with the managerial staff who runs appointments and customer service. The lack of communication amongst themselves and the lack of basic customer service was extremely disappointing. With the numerous companies available, I look forward to taking my business elsewhere.

Fantastic service! I'm a pretty handy guy. But I soon realized my kitchen sink backup in my new…read morecondo needed professional service. WL Staton gave me a same-day window between 2-4pm. Vince and Tyler showed up at 2:15pm. They came in, rooted out years of drain debris going down 30ft and left my kitchen cleaner than they found it. Professional. Courteous. Knowledgeable. One of the best service calls I have ever made.

HVAC inspection - ok. Who knows? Upselling - not so good…read moreEspecially since you're expected to sign up for Membership on the spot.

Alway the best. Just completed a HVAC & gas boiler replacement. Great team. They are thorough & do…read moreterrific work! The price was reasonable as well. Thank you

My husband was a well respected contractor and always kept A.P.Matthews on speed dial. When he…read morepassed away recently I was glad to have his wisdom as Matthews has showed up for me routinely and on an emergency basis, sometimes within the hour. Paul L. is a blessed sight as I know he will quickly diagnose and solve any issue, all with a friendly, helpful and welcome personality. Unlike many HVAC contractors, their priority is solving your problem in the way you need it solved, whether it's keeping older equipment functioning, or offering solicited advice on upgrades. I have sung their praises to my friends and neighbors who have all appreciated the same responsive, knowledgable and reasonably priced service. Thanks to all the team at AP Matthews and special shout out to Paul L.

14 year Annapolis residents. Cannot say enough good things…read moreabout John and his Fixed HVAC crew who did a complete central a/c replacement for us in less than 5 hours, and barely one week from the time of his estimate. That was also the exact price we paid upon completion. Quality brand, not the builder grade stuff two others were giving estimates on using, and Fixed HVAC beat both their prices by over $1k with no back and forth! I've used them for routine maintenance over the last several years also. On time, clean and professional. We built one home and did extensive renovations/additions to three others. We are not rookies at hiring tradesmen. This is a local Annapolis outfit that deserves a shot at your business. Not kidding.

Fixed! HVAC service has been Our go-to company for years. Prompt, fair, pleasant, good…read morecommunication.

Came on time. Very thorough and professional. One of the best contractors we've ever dealt with…read more Highly recommended. Leonard thoroughly and methodically tracked down a faulty connection in our generator transfer switch that has been plaguing us for years. Then replaced a ceiling fan. I can't say enough good things about his work and his professionalism. Cook is our go to electrician from now on.

We presented Cook with a tricky job: installing a 240 for charging our EV--our electric box was…read morequite a distance from our garage necessitating finding a path through a myriad of ceiling joists with as little disruption to drywall as possible. They did it! Chuck and Marcus -- efficient! polite! neat! skilled-- did a fabulous job in less than a day. Can't recommend them highly enough! JFP in Edgewater Thank you Chuck and Marcus and Cook Electric!!!!!!!!!!!!

I switched to this company from a previous oil provider about six months ago. I have been so happy…read moreever since! This is a family owned, small business that truly cares about their customers and knows what they are doing! When I first signed up, I was provided so much information and answers to all of my questions that I felt 110% comfortable switching providers. When I had my first oil delivery, it was seamless. My driver was professional and courteous, but also very professional and efficient. He was in and out in no time, but did the job well and answered all of my questions. This company is very competitive with their pricing and goes above and beyond with their customer service. If you are in need of oil service, or looking at switching, I highly recommend you check them out!

I woke up yesterday to no heat and 55 degrees in the house. I tried other companies and they said…read morethey would not do it because of the snow and ice on my walkway. I live alone, I am injured and was unable to shovel and also was unable to find help for my walkway because of the size of the area. Murphy's fit me into the schedule and came out next morning. I'm so grateful!

They arrived quickly and fixed our burst pipe at a reasonable price. Very professional and great…read moreservice!

David and his team did a great job with the replacement of our gas furnace! Professional,…read morepersonable and polite - we are very pleased with the results and we will continue to do business with David as our needs require.