Had such a pleasant experience shopping here with an elderly family member. The sales associates…read morewere helpful, respectful, and very patient. We had multiple people assisting us and had a very successful shopping trip due to the great selection. Major shoutout to the woman in the intimates department for exceptional customer service. High quality selection of clothing but at a higher price point than many places in town.

Ordered my first dress from a different Von Maur but it was never delivered due to an error putting…read morein my address. I was then sent a new dress from this location. It delivered a day before my event and it ended up being the wrong color, despite the worker confirming the color with me before. I didn't have time to get a new dress, so I had to wear a color that did not match with my boyfriend's tux. I called to complain about my issues and they refused to give me any kind of compensation or offer a partial refund for all the issues on their end unless I came to Madison to return the dress, when I live in Milwaukee. Very disappointed in my Von Maur experience. Update 7/21: Von Maur offered to send me a new dress at no extra cost in the correct color! I appreciate customer service taking the time to fix the issue.

Nordstrom Rack is a great place to go and find what the store Nordstrom offers but at semi…read morediscounted prices. I think it's important to note that when you go in here, you're not gonna find really cheap prices. The prices are still up there. They're just a little bit less than you will find in the actually Nordstrom store and/or Nordstrom online. For me, the main reason I like Nordstrom Rack is their selection of shoes. They have a really big selection of shoes, particularly tennis shoes. They truly have a large amount of all of the name brands. And again, at semi discounted price prices. They're not cheap, but they are below what you would have to pay at the regular Nordstrom stores or most other sporting goods retailers. In terms of clothing, they have a lot of it. They have both a large selection of men and women's clothing. It's truly a vast amount. I don't usually find clothes that catch my eye at this store, but my wife always seems to find something. So, that may let you know of the mindset of the people who shop here. For men, they have a nice selection of suits, sport coats, slacks, and dress shirts. But, they're not exceptionally good deals. Personally, I prefer to go into a shop that is more devoted to those things when I buy such items. For my wife, however, she commonly finds nice dresses, tops, and also, shoes. She too, is a big fan of their shoe department. The one thing I will say is that if you want to get a nice pair of Doc Martens, this is a great place to buy them. They seem to discount Doc Martin's more than they do their other name brand shoes. This is just something to think about. Overall, if you want some high-end clothing, and/or shoes, and/or jewelry, and/or a little bit of anything else that Norstrom offers, this is a good place to purchase it.

It's a good store with the potential for some really good finds, but they do make you feel a bit…read morelike you're a criminal in there. I went to the dressing room and the attendant asking me how many items I had, I told them, and they stopped and made me let them count and leave the pack of socks I was carrying on the counter. Someone else took the socks while I was in the room. Next, I wanted some cologne. Took awhile to find someone to open the lock box where they keep it, and they looked at me like I wasn't making sense when I asked for cologne. When I tried to carry it up to go check out, they snatched it out of my hand and carried it straight to the register. Just a bit odd to treat paying customers like they're expecting you to rob them. It will probably make me stick to ordering from the online store in the future.

Men's Warehouse employee Mel, at 7874 Mineral Point Rd, Madison WI 53717... THANK YOU!…read more I have NEVER worn a suit, am 54yrs old and clueless. Needed a suit for my son's wedding. I went into The Madison West store and Mel held my hand (not literally), answered all my questions, and got me everything I needed. Explaining why the one that felt a little wrong looked much better, which is what I NEEDED him to do. I know there are all kinds of rules about how a suit should fit, I did research and was looking at their 2 most expensive suits before I walked in, as they were closest to all wool. I'm overweight and I ALWAYS buy baggy loose-fitting clothes because I hate tight clothes. I NEEDED to be steered in the correct direction, and Mel did that, He was GREAT! I don't complain or complement unless it's extreme. I usually handle everything myself, but this was outside my area of knowledge... fashion, lol. I DESPISE clothes shopping! This was SO MUCH EASIER thanks to Mel!

The tuxedo they tailored didn't fit at all and they told me it would be ready by Wednesday ahead of…read moremy flight Thursday. When I called Wednesday they said it wasn't coming until after the event. Huge headache hoping it will be resolved.

Closes on random days because of staff shortages but no way to know when. Order online ai guess.read more

I brought my 90 year old Father into the store and we were very impressed. Scott helped my father…read moreand mother negotiate the stores layout and find the perfect belt and pants that fit his body and taste. The selection , music and service was much to my fathers taste and comfort. We found him a new store/home.

Hey, I'm not skinny for California, but I AM skinny for Wisconsin!…read more I was recently reminded of how much I love these guys and their clothing company. I always get smiles when I wear my "Wisconsin Skinny" t-shirt. I'm a curvy girl, so the label is fitting. Clothing quality is good. When I ordered a t-shirt, they threw in another basic logo shirt along with bumper stickers. I was surprised by the bonus t-shirt, and actually wear that one more than the one I ordered. I guess sometimes you end up loving the thing you didn't even know was out there! It's nice when these things fall in your lap. A happy accident. Serendipity.

Going into this particular H&M is sometime hit or miss depending on who is working. But 8 times out…read moreof 10 I receive incredible guest service. This past Sunday (3/7/21) my best friend and I were in search of items and knowing that H&M West Towne is wonderful , we toodled in. We walked in and were just beginning to browse when a spunky fun young lady named Emily greeted us. Her genuineness and passion really shined as she shared the member deals of that day. I asked her about a particular sweater I already owned in a different color and she took me right to it. Of course I bought one in black that day. Her look and her enthusiasm really made my day. HUGE shout out to Emily and the H&M team. I think you guys rock at what you do. You keep me young !! *sidenote: Please get some cooler funkier earrings!

It's been a long time since I've found a hidden gem among the racks and racks (and racks and racks)…read moreof clothes at H&M, but they have ultra-reliable hoodies of which I'm slowly amassing a rainbow collection. On weekends the store can be a mess, but during the week it's been kept in fairly good order. There aren't many associates roaming the store if you need help, but checkout usually goes pretty quickly, which is a plus. Even though I've struck out the last couple times, I've found enough rad stuff in the last fifteen or so years that I've been shopping there to keep giving it a go. That's the great thing about fashion - there's always something new.

Don't go in here expecting to be greeted. Or helped. Or acknowledged. All the associates gather by…read morethe cash wrap & only help if you ask. God forbid you return something. Basically, I go here to try on the clothes I like & then buy it online. I would rather wait for a package than to give them my business. I am not sure if they just don't greet me? I've come in here several times, since I do trust the brand; & I've experimented with dressing myself differently to see if that changes things. It doesn't. I don't feel like I have to buy things from the store for me to gain a reputation in order to receive a greeting upon entrance. This isn't Hermes. I'll keep coming here for the sole purpose to try-on the things I plan to buy online.

I would give fewer stars if I could. I am disgusted with their policy of putting non- sale items…read moredeliberately on racks marked with 40% signs. I am aware that customers may at times misplace items, however this was not the case here. When I told the clerk I had gotten the item from a sale rack ( which was clearly visible from the checkout counter with a big 40% off sign and several other of the identical items I desired to purchase hanging there) she said " that item is not on sale". She conceded that it was, in fact, hanging on a rack with a large sale sign, but stated " we like to mix the sale merchandise with the non sale merchandise so you have a selection' WHAT!?!?! This type of false advertising defies retail convention, and is misleading at best and flagrantly deceptive at worst. For shame Banana Republic!

I was impressed by the large selection of men's athletic shoes, at great prices! I'd just seen…read moreacross the lot at Dick's Sporting Goods where the cheapest tennis shoes were nearly $100 and most were $120-150! I passed on those and found the perfect pair on sale at Kohl's for just $29! I picked up some sports t-shirts for $19, too. So much cheaper than Dick's. The lady at the self check-out was helpful and friendly.

My husband and kids got me several maternity dresses from Kohls for Mother's Day 2025. Because I…read moream eleventy-million weeks pregnant, the dresses were all about a size too small to accommodate my growing belly--so I took all three dresses back to Kohls just a couple of days later in hopes to exchange them for store credit so that I could size up. As they were a gift, I did not have the card that was used to purchase the items, nor did I have a receipt. I figured it would be ok because the dresses still had all their tags on, they were purchased mere days prior, clearly had never been worn, and I was simply requesting store credit (not cash or anything). So, I hauled my giant, tired, pregnant self over to Kohls with my toddler in tow just to exchange these damn dresses. I was asked to give a phone number, email, and my state-issued drivers license. I freely gave this information. Then, the woman working there told me that without a receipt, they could only issue half-store credit. So, if I wanted to return the dresses, valued at around $100 for all three, for store credit, I would only get $50 store credit. Engage internal Karen mode. I ended up calmly and quietly just saying, " ok, I'll go home and find the receipt and bring them back for a full refund"...which I fully intend to do, this evening. And then, instead of keeping my money within that same store via store credit/exchange as I initially intended, I will walk out, spend the entire amount elsewhere, and probably never go to Kohl's again, as the vibe, price point, and shockingly worsening customer service leave so much to be desired. I understand that there could be a situation in which someone steals clothing, leaves the tags on, and then tries to return the items for cash....that probably happens all the time. I am sure this policy is an attempt to address that. However, it seems misapplied and misguided to use this policy against someone who is trying to exchange recently purchased, brand new, items for store credit. (Especially when the customer doing so gladly presents their government-issued photo ID and it is a couple of days after a national gift-giving holiday) Now though, I have to go through the hassle of going to Kohls all over again, taking another hour out of my day, in order to rectify something that should already have been fixed in like 5 minutes. And now, instead of just keeping my money within the store, I am taking it all elsewhere. Seems like a really stupid policy. I get that we live in a low-trust society, where theft is rampant. Despite this, I still don't have to patronize businesses that default treat all their customers with suspicion. For years, the selection and prices at Kohls had been mid, at best. The main reason to go to Kohls was always that they had great customer service and a stellar return policy. If that's no longer the case, and it seems to be, then I have no reason to go. Also, Kohls cash is now excluded for any sort of "premium" brands that they carry (Nike, Sephora, etc) so that sucks too. I see Kohls going the way of Sears...once they piss off the Midwestern moms and grandmas, their core clientele, the end is near.

It was OK. It's on the smaller side, clean some clothes and other stuff. Nothing excited me today.read more

One of the best thrift shops in Madison. They make dropping off donation items very easy. They have…read morea nice parking lot with spots right out front so you don't have to haul anything far. Drop off is just to the left of the building (outside). The store is so clean, organized, and well decorated. They have a great home and decor section as well as clothes, shoes, purses, books, holiday decor, etc. Good brands, quality items, and excellent prices. Highly recommend!

Hands down the best store in the area for modern, hipster-y and urban baby and kids clothing. Price…read morepoint is higher than a Carter's, but it's absolutely worth it considering they offer unique and trendy brands with pieces that make for great gifts or special items to add to a wardrobe. Mostly athletic and casual clothing but the inventory rotates, and a lovely selection of accessories, shoes and boots. The items we bought from Tradition will be keepsake ones for sure.

The best children's boutique I've ever encountered. They have a vast selection of cute, beautiful…read moreclothes for girls and boys. Quality doesn't compare to big box stores. Owner is friendly and knowledgeable. Highly recommend!