Overall, my buying experience with AutoNation Honda Lewisville was top tier and the best one I've…read morehad with any automotive entity. If you're a young woman looking to make a decision about your next vehicle, you'll be well taken care of by Michael (Service Advisor), Sal (Sales), Hannah (Finance) and their team. I felt safe, listened to and cared for. More details: My dash lit up the morning after a long Labor Day weekend when I was trying to head to work. I had my car towed in and my service advisor Michael was quick to get me taken care of and I was offered a loaner immediately. This allowed me to return to work, which already made the experience of having to wait to hear what was going on with my car much less stressful. Michael was very patient and answered all my questions once I received the estimate and list of repairs. When I asked if I could get an appraisal done on my car before agreeing to repairs, he immediately got that taken care of for me. Sal Nanji on the sales team gave me a call and was very sincere about wanting to help me through this stressful situation and get me in a car I loved for a good price. I came into the dealership after work and Sal was incredibly patient, fun to work with, and sincere about wanting me to feel confident and happy with my buying decision. Sal advocated for me and his manager was very reasonable and patient when discussing rates. Once we reached an agreement, the CFS Manager Hannah was incredibly knowledgeable, patient and detailed in her explanations of extended warranties and additional protections for my new car. She worked with me to get where I felt happy with my coverage decisions and was a pleasure to talk to. I felt like she was looking out for my best interest and was happy to answer all of my questions. Despite it being a late night for them already, Sal helped me move my possessions from my old car into my new car. Thank you AutoNation Honda Lewisville!

Extremely Disappointing Experience This has been, by far,…read morethe worst car-buying experience my family has ever had. This was my son's first vehicle purchase on his own, and unfortunately, what should have been an exciting milestone turned into a complete nightmare. Everyone was friendly and helpful until there was a problem with the vehicle. Just ONE DAY after purchasing the car, the vehicle would not go into gear. The dealership kept the car for approximately a week for repairs. After we picked it up, my son had the vehicle for about another week before we noticed oil leaking in the driveway. We immediately contacted the dealership and returned the vehicle. Unfortunately, the communication and customer service became extremely frustrating. While the vehicle was at the dealership, we received very little communication or updates. After my son had been without transportation for more than a week, we were finally told that the vehicle would cost too much for the dealership to repair, so they planned to send it to auction and refund my son's down payment. We were told the refund would be processed back to his debit card within 3-5 business days. We are now at seven business days, and he still has not received his money. Even worse, no one is answering our calls or responding to our messages. During the month my son technically had this vehicle, he was only actually able to use it for approximately one week. The vehicle had multiple issues, including: The transmission would not go into Drive. The air conditioning was not blowing cold. The vehicle was leaking oil. These are not minor inconveniences. These are significant issues that should have been identified during the dealership's inspection and due diligence before the vehicle was sold. The salesman who assisted us with the purchase was very responsive during the buying process. However, as soon as we notified him that we were experiencing problems with the vehicle, he stopped responding to our calls and text messages. That was extremely disappointing and unprofessional. I believe strongly in building relationships with businesses and supporting places where I receive good customer service because I can become a repeat customer and refer others. Unfortunately, that will not be the case here. I would never purchase another vehicle from AutoNation Honda in Louisville, nor would I recommend this dealership to anyone. I strongly encourage anyone considering purchasing a vehicle from this location--new, pre-owned, or certified--to do your research and consider another dealership. My son deserves to have his money returned promptly so he can purchase a reliable vehicle and get back on the road. At this point, we simply want the refund that we were promised and some accountability for the way this entire situation has been handled. Very disappointing experience from the sale to the service department to the refund process. I would not recommend this dealership.

**My Experience with AutoPark Dallas in Dallas, Texas**…read more Based on my experience, I believe AutoPark Dallas engaged in deceptive and misleading sales practices. I would strongly caution anyone considering buying a vehicle from this dealership to be extremely careful. AutoPark Dallas makes the following statement on its website: "The team here at AutoPark Dallas is dedicated to offering a level of customer service not usually found in the automobile industry. Thanks to years of extensive car buying/selling experience, we pursue quality used and new vehicles that are hand-picked from factory sources. Our love for automobiles and dislike of 'traditional dealership tactics' is what motivates us to provide the service we do! The pride we take in continuing this service long after the vehicle has been delivered is what we strive for! Looking forward to making every effort to see that our customer is completely satisfied and a friend for life!" In my opinion, every part of that statement was proven untrue during my buying experience with Jay and AutoPark Dallas. I purchased a vehicle from AutoPark Dallas as an out-of-state customer. After the vehicle was delivered, I discovered that important safety-related equipment and other items were missing from the car. AutoPark Dallas sold me the vehicle without all of the lug studs installed on each wheel. Each wheel had only 5 of the 6 lug studs installed, and the center caps were installed and concealed the missing lug studs. The missing lug studs were the security/safety lug studs intended to help prevent theft of the wheels and tires. I found this out after one of the "B" center caps fell off the car while driving down the freeway at 75 mph on the 101. In addition, the emergency spare tire, emergency tools, car jack, the two holders for the emergency tools, and the center locking bolt used to secure the spare tire, tools, and jack were all missing from the vehicle. The manufacturer's safety instructions, owner's manuals/documents, the Bentley ashtray from the center console, the trickle charger, and the charger case were also missing. These items appear to have been present when the vehicle was listed by the previous dealership in Chicago, before AutoPark Dallas acquired it. Photos from the Chicago dealership's listing show the items in the vehicle: https://www.diamondmotorworks.com/2013-bentley-continental-gt-v8-c-3864/#details-89 It also took approximately two weeks for AutoPark Dallas to deliver the vehicle to my home. On top of that, I was ch AutoPark Dallas also failed to disclose multiple issues with the vehicle, including: - The passenger-side door window frame was bent or out of alignment. - The front grille surround was cracked in two places. - The driver's window was out of alignment and this scratched the driver-side glass through the interior tint. - The rear bumper sections were misaligned where they meet the rear wheel wells on both sides of the vehicle. The center console button used to raise and lower the rear deflector was broken and did not work. The dealership said the delay in shipping was due to not having staff to perform the promised detail of the car. The detail of the car was not performed. The car was delivered with an electronic key fob that did not work. The key fob had been disassembled then reassembled by an inexperienced technician without all of the original parts and did not function. In Texas, dealerships are generally required to disclose known defects that affect a vehicle's value or safety. Removing or failing to disclose missing safety-related equipment, emergency tools, lug studs, spare tire components, owner's manuals, or other critical parts may raise serious consumer protection concerns. Texas dealerships must comply with applicable state and federal laws when selling vehicles, including sales to out-of-state customers. These obligations may include proper disclosure of known defects, compliance with consumer protection laws, and ensuring that a vehicle is not sold in an unsafe or misleading condition. In my opinion, selling a vehicle without all required lug studs installed, while also concealing the missing studs with center caps, is extremely concerning. The same is true for selling a vehicle without the emergency spare tire, jack, tools, and other safety-related equipment, especially when those items appear to have been present before AutoPark Dallas acquired the vehicle. I believe this experience raises serious concerns under the Texas Deceptive Trade Practices Act and other consumer protection laws. Texas dealerships that violate consumer protection laws may face civil penalties, fines, or other legal consequences depending on the circumstances. In conclusion, I would not recommend AutoPark Dallas. Based on my experience, the dealership failed to disclose important issues, sold the vehicle with missing safety-related equipment, added questionable charges. PhotNo spare jack tools or wheel studs

The staff is friendly and nice however their cars have underlying issues. At least the one I bought…read morehad a bunch of issues that were never disclosed. I recommend going in person to see and test drive the vehicle, having a mechanic (not the one they recommend check it out) or if you're out of state as I was, then I would completely avoid this dealership. Don't trust their word. I was hosed on a 2007 911s

Damien was my advisor. He was great! Communications were excellent. Serviced the KDSS on my…read moreLandCruiser, and for a reasonable price.

Buyer Beware: Verify Every Number Yourself…read more I recently purchased a 2026 Toyota Tundra from Lone Star Toyota of Lewisville and unfortunately this was one of the most disappointing vehicle buying experiences I have ever had. During negotiations, I was presented with a preliminary deal worksheet showing a $44,000 trade-in allowance for my truck and a handwritten notation indicating "Total Sale $65,000." Based on those discussions, I believed I had agreed to purchase the truck for approximately $65,000 out the door and proceeded into the finance office with that understanding. While reviewing the finance paperwork, I immediately noticed an Amount Financed of $69,100.12 and specifically questioned it. I told the finance manager that the figure did not match my understanding of the deal. According to my recollection, I was told not to focus on that number because the truck had been discounted to approximately $65,000. I also discussed the $3,699 credit from my trade equity and down payment and understood that amount would further reduce what I owed. In addition, I purchased GAP coverage and a Tire & Wheel Protection package. At that time, I specifically stated my understanding of the transaction: The truck price was approximately $65,000. I was receiving credit for my trade equity and down payment. GAP and protection products were included. The $69,100.12 figure represented approximately what I would pay over the life of the loan, including interest. Based on my recollection, the finance manager confirmed that understanding. It was only after reviewing the completed paperwork that I learned $69,100.12 was not the total amount I would pay. It was the amount financed before interest. The contract reflects: Amount Financed: $69,100.12 Finance Charge: $6,561.80 Total of Payments: $75,661.92 As a result, the total amount I am obligated to pay is more than $75,000, not the approximately $69,100 that I believed had been explained to me during the finance process. From my perspective, the difference in my understanding of the transaction exceeded $6,500. After discovering the discrepancy, I immediately contacted dealership management. The General Manager responded by explaining the dealership's interpretation of the numbers. My concern was never with the arithmetic. My concern was that I specifically questioned those figures before signing and believe I was given explanations that caused me to understand the transaction very differently. I requested that the dealership review any audio or video recording of the finance presentation. I was later told that the dealership either could not locate the recording or did not know how to access it. I also requested the dealership's final position in writing. I was told that a written response would be provided, but it never was. I then escalated the issue directly to the dealer principal/owner and requested an ownership-level review. Despite giving ownership an opportunity to address the matter, I did not receive a response. The truck itself is excellent. My issue is with the sales and finance process and the lack of resolution after repeatedly raising my concerns. My advice to anyone considering purchasing a vehicle from this dealership: Verify every number yourself. Review every document line by line. Do not rely solely on verbal explanations. Make sure you fully understand the difference between vehicle price, drive-out price, amount financed, finance charges, and total payments before signing. Get every important promise or explanation in writing. Unfortunately, this experience has significantly damaged my trust, not only in this dealership but in the Toyota buying experience as a whole. I have owned Toyota vehicles because of their reputation for reliability and customer satisfaction, but after what I experienced during this transaction and the lack of resolution afterward, I do not see myself purchasing another Toyota in the future. A vehicle purchase is one of the largest financial decisions most families make, and trust is essential. In this case, that trust was lost.

Easy to do business with not a lot of games and car is super nice and as described no high pressureread more

I initially walked into Nissan of Louisville expecting a positive experience because the staff was…read morevery welcoming at first. I explained my budget, how much I wanted to put down, and that my biggest concern was finding a reasonable interest rate. The first vehicle they showed me was around $10,000, but they presented financing options with interest rates around 23-24%, claiming that was all I qualified for. After I expressed that I would not move forward with a rate that high, I was later told that Wells Fargo had approved me for a much lower rate of around 17-18%. However, I recently received a letter from Wells Fargo stating that I was not approved, which left me questioning the accuracy and transparency of the information I was given during the process. When I declined the original offer, I felt pressured into considering other options, including leasing a vehicle and purchasing a brand-new 2026 model because I was told newer vehicles receive lower interest rates. While that may sometimes be true, the constant changes in financing options and sales strategies became overwhelming and confusing. Thankfully, I took time to think through the decision instead of signing immediately. After leaving the dealership, I received numerous calls and messages from multiple phone numbers, and I was even contacted personally through Facebook by another salesperson. I understand dealerships follow up with potential customers, but the amount of contact felt excessive and made me uncomfortable. I believe customers should feel informed and supported when making such a major financial decision, not pressured into one. My experience left me feeling uneasy, and I would encourage anyone shopping for a vehicle to carefully review all financing information, compare offers, and avoid making a rushed decision.

Had a great experience here last Thursday. Thanks to Pete. Was in and out within an hour with a…read morecar! I'd recommend to friends/family!

BEST buying experience EVER!!…read more I'm in my 50's so I have had plenty of buying experiences and this was hands down THE BEST, easiest, fastest, and most professional experience I have ever had. It was actually fun. And, after tons of research and nonsense from other dealerships, we KNOW we got a great deal. Frank E. (Internet sales) was an absolute pleasure to deal with. His communication, professionalism, and customer service is top notch. Please call him and give him an opportunity to help you find your next vehicle. You won't regret it!

This afternoon, I visited Sam's Ford dealership and met with Caleb Hendrix regarding a vehicle I…read morewas interested in purchasing. Upon my arrival, I saw that Caleb had taken the vehicle off the lot to go to Chipotle and had just returned. Rather than having the vehicle cleaned and properly prepared for a scheduled customer, he chose to use it for a personal lunch. When I inspected the vehicle, it was absolutely filthy and had extensive paint damage, including deep scratches and heavy swirl marks. None of this damage was disclosed in the online listing, and the photos on the dealership's website did not accurately represent the vehicle's condition. Naturally, I was very disappointed. When I brought the damage to Caleb's attention, he attempted to claim that it had been disclosed on the Carfax report. That was simply not true. The damage was neither reflected in the listing photos nor disclosed in any meaningful way before my visit. I then spoke with Isaac Lopez, hoping for a more professional response. Instead, he dismissed my concerns and made an inappropriate comment, saying, "You look like you drive fast, so I don't know what the value of your trade-in is," before even looking at my vehicle. This was especially frustrating because I had already made it clear that I was not trading in my car and had secured financing through my credit union. From the lack of transparency about the vehicle's condition to the unprofessional behavior of the staff, this was one of the worst dealership experiences I've had. I would strongly encourage anyone considering doing business with Sam's Ford to be cautious. I will not be returning, and I will be sharing my experience with others. Pictures of the vehicles tire damage is posted I should have taken some of the vehicles paint but I left in frustration.

Since my original review, my experience at Huffines has gone downhill. While Tammy was my assigned…read moreservice advisor, everything was excellent. She was professional, communicative, and genuinely helpful. Since her departure, however, the service department has not been the same. A constant rotation of advisors, inconsistent communication, and a noticeable decline in quality have eroded my confidence. My most recent service visit was the final straw. The dealership kept my vehicle for five days, only to tell me the check engine light was caused by "bad gas." They also said my ongoing power seat issue was due to a dislodged clip--the same clip they had previously reattached. Despite these issues, none of the diagnostic work or repairs were covered under my warranty, leaving me to pay out of pocket $350. Unfortunately, this experience has caused me to lose confidence in the service department, and I've decided to take our service business to another dealership.

Mike McLarty took care of us with our previous '09 Tahoe LT. Since then, we traded up with it for…read moreour '16 Tahoe LTZ. We purchased it with extended warranty & Mike's dealer is closer to our house & he handled the transmission when it internally malfunctioned & did not properly shift. Mike basically made our repair process as easy possible. Our cost out of pocket was our choice bc we went with a G.M. Transmission which had a 3 year warranty. I'm happy bc Mike delivered earlier than anticipated & we had a rental thru the 9 days from start to finish. Mike always left us a voicemail & kept us updated thru the whole repair. His customer service surpasses most service writer bc he presents options, fair pricing & doesn't sell on the most expensive solution, rather what carries more warranty thru the factory. I like that Mike is always presents his customers clarity, honesty & opens you make clear choices.

I am so delighted to have the pleasure finding this place. One phone call changed my life . I went…read morefrom feeling doubtful about the car buying experience to feeling hopeful. Thanks to the wisdom and experience the owner Reid brings to the whole car buying process. I am forever grateful for the opportunity to be able to purchase a car without judgement and hassle free. I will be referring all my family and friends there who are thinking about buying a vehicle.

I have been a customer of Reid's since 2015 I have purchased cars for both of my daughters with him…read morewhich were outstanding vehicles. Reid also helped me by introducing me to a local new car dealer who provided a vehicle for a car raffle supporting a non-profit. He is well respected in the car business and he is a man of his word who deals only in cars that are in great condition. I will be dealing with him again soon and have sent him business because he walks the talk.

Hi all man if you are looking for good customer service or support Maverick Motors is the place to…read morego i have never bought a car from such a place that cares so much about the customer in my life I bought a range rover sport from them a they have been there for all my car problems even we they didn't have to I will never buy a car from anyone else if you are shouldn't say if but when you go to get another car let Maverick Motors be your first and last place you go I have to say that I am so grateful that I went when you go in ask to speak to Landon a good salesman if you need some kind of service done on your car ask to speak to Parker if you want to speak to someone that can lead you to the best salesman get with Waldo he may be sending you to Landon one of the best salesman one the floor i just have to say when you go you will leave like a king or queen and you will never buy a car from anyone else i feel like the king driving my nice clean ride my rover dive like a super star i just want to say thank you to all at Maverick Motors most of all Waldo and Parker you are the best one mor thing I got it

Kane was great - helped me purchase a 4Runner and was a pleasure to work with. Low pressure and…read morefriendly through the entire process. Would certainly recommend Kane if you're in the market for a vehicle.

You know when everything is going well on life and out of nowhere your car starts having problems…read more My car wouldn't start so I needed a new battery. I called the dealership and found out I still had warranty on the battery. Which I was like thank God. Mind you I needed an oil change as well but I had been putting it off until payday. Jason S. was very helpful and caring. I guess he could see that life was lifing and they took care of my oil change as well as my battery. I appreciate you so much Jason as well as the service department!

I absolutely trust this dealership and wouldn't hesitate to recommend them! I purchased a Range…read moreRover here a couple of years ago and had a wonderful experience--great price, great vehicle, and excellent service from start to finish. Recently, I came back looking for another Range Rover but ended up purchasing a brand-new Lexus instead. Brendt made the entire experience exceptional. He was truly 5-star from beginning to end. He even brought the Lexus to me so I could test-drive it and personally delivered it after I purchased it. That level of service, professionalism, and attention to the customer is hard to find. There was never any pressure--just great communication, genuine customer service, and an incredibly easy buying experience. Brendt went above and beyond, and it's exactly why I'll continue buying my vehicles here. If you're looking for someone who will actually take care of you throughout the entire process, ask for Brendt. He's earned my business for years to come. Five stars all around!