I was having an electrical problem with my 2011 Heritage and brought it into Temecula Harley Davidson for warranty work. I spoke with the service tech, Dave, who went out of his way to ensure that all my questions and needs were met. He sent me to Mitch to get my loaner (rental) bike because it was going to take at least a day to get the work completed. Mitch was extremely helpful and made the rental process easy. I had the extended warranty so the rental was a mere $6.00 per day (tax only). Mitch provided me with a new Street Glide that only had 580 miles on it. I'm certain getting the new bike was not out of pure luck but rather a good sales technique. That bike was amazing and now I want one!!! Getting the bike and then returning it could not have gone smoother. Good customer service, in my opinion and experience, has become the exception rather than the rule. I was impressed by all of the staff I encountered at Temecula Harley Davidson. Dave and Mitch made the entire repair issue painless and I appreciated it. I would highly recommend this dealership to anyone. read more

On Sunday I went into Temecula Harley Davidson to purchase my 2016 Street Glide . Stache made me feel instantly comfortable and right at home as a first time Harley purchaser. Jesse in financing stayed over hours (due to me being late) and worked to get my financing done. They worked well as a team and my transaction could not have gone better. Their patients and understanding has left me wanting to recommend this location and these individuals to serious buyers or people seriously considering buying a Harley Davidson. read more

Old Town Temecula Harley Davidson - 2016 Street Glide - Motorcycle Dealers Near Me - Temecula, California

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I bought a brand new Harley Davidson in early December. When I got around to changing the security PIN, after following the instructions in the Owwner's Manual, it wouldn't work. Called this dealership and went through the procedure several times to no avail, so they said come down and the sales staff could help me out. They didn't know so they sent me to the Service Dept, who had to use a laptop to reset it. No problem, until they had the unmitigated audacity to charge me for the procedure. The service guy was very rude about it, in my opinion. The fact that it was a brand new bike and should have been chalked up to new motorcycle support or at most warranty work didn't phase him--basically give me your money and leave. Not being satisfied with that, I talked to the owner of the dealership, who I found to be smug, smarmy and condescending with absolutely no interest in making it right and I quote, "someone has to pay for it," so I contacted Harley Davidson Corporate who instructed them to return my money. Am rating this dealership with no stars and an urgent warning to others. AVOID TEMECULA HARLEY DAVIDSON LIKE THE PLAGUE. I ABSOLUTELY REFUSE TO GO THERE AGAIN AND WILL DRIVE 40 MILES TO GET MY BIKE SERVICED RATHER THAN 10 MILES TO THIS DEALERSHIP. IT'S A BAD PLACE read more

I bought my motorcycle from Temecula Harley-Davidson back in 2018 along with a service package. I took my bike in for the 5k mile service and the mechanic cross-threaded my transmission case dip stick plug. Staff blamed it on me. Now am SOL with a cross-threaded transmission case. Don't go here, avoid at all cost. read more

Shout out to the parts department! Specifically, Whiskers and the manager, Cafe'! Very efficient, down-to-earth people who are exceedingly knowledgeable in all things Harley. My husband and I frequently come in for parts and they have always made the process of ordering and pickup/delivery of parts very smooth and hassle free. Had a small hiccup in one part order but they promptly made it right! Love the much needed, newly renovated parts department as well! Much more inviting. Better displays, higher in-stock inventory, very spacious and not cramped feeling. Limited wait time when parts counter is busy, but with all the goodies to look at and play with, you actually don't mind the short wait! read more

John the salesmen was more than attentive and receptive to what I wanted. He didn't push, and he was very patient with me. Andra and John worked up a great deal for me. I'm glad I can call Temecula Harley-davidson my go to dealership now. Thanks guys for everything. read more

Hired a Craigslist guy to paint my brake calipers red on my new bagger. Not only was it the worst job I've seen and left it undone!!! I called Temecula Harley they sent the their truck picked up my back and within a few hours on the Memorial Day weekend I'm on the road with factory red calipers!! Temecula Harley saved the day!!! Old saying you get what you pay for!! Thanks Mark and Crew!!! read more

I just wanted to take a moment to thank everyone over at Temecula HD for taking the time to sort out my new bike. Gabe was incredibly patient in walking me through the new line up to find which model was right for me. Cafe had some badass ideas to customize my new Softail to be reminiscent of a shovelhead chopper. All in all everyone was pleasant and I didn't feel pressured to get something I didn't want read more

If your looking for an expert opinion and professionalism go ask for John. Such an easy experience for a first time buyer. No haggling- no pressure and hands down made buying my first Harley stress free. Thank you John for your help and making this a girls dream come true. The entire staff here was welcoming and made this a comfortable purchase. read more

i will definitely be coming back here when in the area. I came in here two days in a row while I was out here, they have great sales racks and their open on Mondays also. Like other HD dealerships we have visited, this one is decorated just right for the city, fits Temecula perfectly. Staff is very friendly and waiting on you to go pick up that new motorcycle you always wanted, ha ha, even took some photos for us, thanks guys!! read more

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We have been to this Temecula Harley Davidson three times in the last two weeks. Each and every time we went up there John the sales floor guy has been there to meet and greet us. Love the man! Highly recommend you interact with him. He's definitely not pushy and very easy to talk to. We finally decided to go buy a bike the other day. Felt very comfortable working with Jesse. We compared numbers and walked away a happy customer! On a positive note, John came in on his day off to watch us ride off into the sunset! Thank you so much John and the crew for all that you did!!! read more

Thank you to the girl at the apparel area, she was awesome, marissa I think, sorry bad with names. This dealership was smaller than the other ones I have been too, but I would imagine buildings in old town are hard to come by. Everyone was nice, always asking if we needed anything. read more

If you planned on doing business here, THINK TWICE!!! The staff from financing down to sales are a bunch of FUCKING LIARS!!! Mike in financing stated to me with Jesse in the room that I get 10% off all accessories and apparel when i purchased my bike and when I went in on Saturday he looked me in the eyes and retracted it. Denied a nine year US Navy Veteran a measley 10% off because Im not active duty when he said i did just two months prior. Dirty LIAR!!! Then Ray in sales told me that they waive the 50.00 deductible if I purchased the warranty and serviced thru them, ANOTHER DIRTY LIE!!! Bad business you dirty rats, you have lost me as a customer and I will male sure to tell all my friends to never do business at your dealership. Thanks for nothing you Dirty Rats!!!!!!! read more

Stopped in just as a rest break after getting my heart broken in san marcos by a guy wanting far too much to trike my bike. Looked at several trikes just to compare and after a bit of talking with Stash, decided to test ride a used tri-glide. Everyone was friendly, the credit process was simple. My only complaint was when I asked what their best credit rate was, they pointed to a sign showing 2.99% and said that depends on the scores of course. What they didn't say, and should have because they knew what I was looking at, is that was only for new bikes, not used. Everything else was great. They did make us feel welcomed and as though our business mattered. We've made this dealership a regular stop for years on trips to san diego and we couldn't be happier. read more

Melissa and the team at Temecula Harley Davidson went the extra mile for a huge community event, myself and my friends this weekend. My friends and I drove a Toterhome, stacker trailer, and a dually truck with trailer from Northern California for the Temecula Rod Run 2017 (great car show & community event) but when we showed up to check in at the neighboring hotel the overflow lot in the neighborhood we were told we could park at was closed. We were scrambling around looking for someplace that would accommodate us when we pulled up to the Team at Harley Davidson and asked if we could pay them to park in their lot. It isn't fair to go into financial details of a deal between a business and it's customers, but let me tell you that Melissa and the Team took great care of us. They not only took care of us, but they had us unloaded in time to be in the Friday night cruise, and met then met us early on Sunday to get us out on time for the long trek home. Not sure if people shopping for Harley's or merchandise will find this review helpful, but I think you should. The bottom line is when you go into a business looking for something (whether it's their product, or a parking proposal) and you are met with respect, consideration, honesty, and work out a deal, then you should appreciate and value the fact that you are dealing with a well run business. Hats off to Temecula Harley, thanks for the hospitality. read more

So I bought a bike here from John and I got to say not only him but the whole staff are great they help us with are kids by offering food and drinks while we waited. I traded in my 2013 zx6r and bought a 2016 street bob the same day. The process was smooth and I had ZERO problems here. I would recommend if you are looking at buying a motorcycle to definitely check out this place. Great people and the treat you like family. read more

Old Town Temecula Harley Davidson - Motorcycle Dealers Near Me - Temecula, California

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I am updating my original review. Mark and the rest of the service crew treated me extremely well. I guess everyone has a bad day. I recommend highly them for service! read more

So a few weeks back I came here to look into getting a used Dyna. One of the sales reps, Brandon, immediately assisted me and showed me around. He obliged my wishes and showed me their used inventory. He then steered me towards the brand new Dyna Street Bobs and proceeded to give me the best buying experience I've had. Other places I've been to just give you what you initially want and move you out. Brandon didn't and I'm glad because he sat me down and showed me how buying brand new not only is the way to go, but you get a way better deal especially with the financing. The dealership overall was very knowledgeable and I will definitely be seeing Brandon again when I get another bike. read more

Old Town Temecula Harley Davidson - Motorcycle Dealers Near Me - Temecula, California

After a long day of visiting multiple Harley dealerships in SoCal, I found myself at the Temecula Harley location. Right off the bat I was met on my way in by one the sales reps, Brandon. He was extremely knowledgable even being one of the more new sales reps on the floor. Every question I had was met with an answer above and beyond meeting my expectation. I decided to head home and do some more research on the bike I was looking into matching up what I found with what I was told by the rep. The next day I returned back to the Temecula shop and signed the papers for my new Dyna Street Bob. Rock on Brandon! Thanks for all of your help!!! read more

Old Town Temecula Harley Davidson - Motorcycle Dealers Near Me - Temecula, California

We drove a 20hr roundtrip to buy a very cool bike! Gabe, Max, and the rest of the staff at Temecula Harley Davidson were awesome to deal with. Many thanks for a positive buying experience! read more

I stopped by Temecula Harley Davidson today. Very disapointed with the help as a matter of fact i did not even step foot into the building the sales rep was such a asshole that i dont think i could send my worst enemy here. read more

We took our bike in to get a few things looked at, as well as an oil change, and the staff was great! Very pleasant to talked to and helpful with answering all of our questions. Definitely recommend their service center!! read more

I wish there were 6 stars to give, that is how impressed I am with the team over at Temecula Harley Davidson. This is a long review but worth reading if you are on the fence about where to buy or service your new HD motorcycle. I recently bought a brand new 2016 Harley Davidson Dyna Low Rider S. I live and work out of down town SD. I made the trip (and continue to do so) because they treat you like a person instead of just seeing you as a giant bag of cash. Andre the owner of THD, sat down with me personally and worked hard to find a deal that was the best for everyone. I ended up trading my older Harley Davidson Softail in on the new Dyna and also purchased a good amount of engine upgrades to go with it. The Parts department crew were fantastic, very knowledgeable and you can really tell how passionate they are about everything Harley. I have also dealt with the maintenance technicians, and again they were very knowledgeable and took their time explaining and showing me exactly what was involved with the installation of the engine upgrades that I had purchased. I am an active duty United States Sailor. I am making that known only because a lot of businesses look to active duty Military as easy targets to rip off and take advantage of. I was treated with complete respect and never once did I feel like they were trying to execute sleazy sales tactics on me. If you are in the market for a new bike, or your bike needs some TLC I would recommend taking a ride up to THD I am confident that they will go above and beyond to make sure you are happy. ****** We ran into some issues with parts being delayed due to a shipping problem. This pushed the project forward a couple of days, which meant I would have missed riding on Memorial Day weekend (*NOT GOOD). Andre had previously promised me that my bike would be done before Memorial Day, but that was not going to happen because of the delay . Because Andre had made me the promise of riding that weekend he put me on a 2016 Harley Wide Glide (rental, no charge). I thought this really showed the integrity of Temecula Harley Davidson.****** read more

This dealership is doing everything right. They are very transparent in their sales process, they were willing to do the majority of the business with me over the internet (something most dealerships won't do), and they made the process very fair and didn't try and get rich off me. Unfortunately, most of my experiences in dealing with Harley-Davidson Dealerships has been relatively negative. When purchasing my first motorcycle, I was rushed into a sales process and then the specific details of the sale (actual retail price, dealer mark-ups, interest rate), were all shrouded from me. When considering purchasing a second motorcycle from Harley-Davidson, I knew there were specific things I was going to look for in a dealership before considering giving my money to them. Now, this is where some consumers would say they want "the deal of a lifetime", and I wasn't looking for that. I would never expect a dealership to cut into their profit margin (the price between the manufacturer invoice and MSRP), on account of a pushy consumer. I realize that in order for a dealership to remain financially profitable, they need to make a profit. Instead, all I wanted was a dealership that would treat me in a way that they would want to be treated. I found this at Temecula Harley-Davidson. I began my search for a second Harley-Davidson motorcycle by submitting inquiries for a 2018 Road Glide (FLTRX) to a number of different dealerships in the Southern California area. I explicitly told them, please communicate with me via email, and NOT by phone. Some of the dealerships were apprehensively willing to oblige, while other's outright refused and said they would need to see me in person before disclosing pricing. Temecula Harley-Davidson and Taylor Fuller responded via email promptly where we began to talk basic numbers for retails, trade-in, etc. Upon weighing out all my options, Temecula Harley-Davidson was the best dealership for us overall. The customer service we found online was met when my wife and I showed up in person. There were no pushy salesmen, no hidden fees or manipulation tactics employed like the four-square tactic used by several other dealerships. Instead, we simply had a conversation, we were given time to think over each proposal as it came back from finance. All the information, retail pricing, mark-ups, APR, trade-in value, were clearly listed on an easy to read piece of paper. From start to finish, my wife and I were only at the dealership for 3.5 hours before we walked out with a brand new, 2018 Road Glide FLTRX in Vivid Black. I could not be happier and more pleased with the service we received at Temecula Harley-Davidson. The next day, I didn't feel a sticker shock, no buyer's remorse for the purchase, but pure enjoyment of my new Harley-Davidson motorcycle. The team there is a superb example of great customer service and the wider brand of Harley-Davidson motorcycles. read more

Still old fools who don't wrench, can't ride but decide, "money can buy the look of cool" youre just a big old fool. Keep spending that big coin so you can lose your ass when you resell the bike when you get tired of no one thinking you're a biker... ever. Nope, stay on your fkn yachts... when you lived in the corporate world, we don't matter, now you don't matter. read more

I want to give a special Thank you to Max and Danny! We had gone in 2 days prior and Max helped us. We decided not to get a bike that day and shopped around. We decided to go back and was greeted by Danny. Between both Max and Danny's awesome customer service was awesome. Randy worked the numbers to get us right where we needed to be. We ended up with a gorgeous bike for my house stands birthday gift. Thanks to you guys for the awesome time. We WILL be back! read more

I've since also worked with their parts and clothing departments. Also great people. Always looking to help me get exactly what I need.

really pissed right now with the dealership. We had a nice time there when we picked up a used trike for my wife last month. The staff was great and super friendly but now it goes down hill from there. She took it to our local Harley dealer to get the eazy pull clutch put on yesterday. Well today we got a call from our dealer and he found so many things wrong it makes me mad!!! They found the oil pan leaking, transmission trap door leaking, clutch cable leaking and the front brakes were GONE not really safe enough to ride. I understand it was a used bike but for this dealership not to check out something they are selling is just not right. If it were not for the fact we live almost 200 miles away I would be down ther right now raising HELL with this dealer. AS on now we are hoping the 3yr warranty will cover it... read more

I just bought a new Road Glide ST. I came in on a Thursday night knowing I wanted to buy a bike soon but wasn't sure what I wanted. I had a couple of BMWs in mind along with the Road Glide. Within seconds of walking in, Jay, one of the salesmen, introduced himself to me. I can't say enough about this guy. It felt like he and I were friends in about a minute. He seemed to be more concerned about me finding the right bike, than making a sale. I made an appointment with him to come back on Saturday to test ride several of the bikes I was looking at along with some suggestions by him. Long story short, I did that and bought my R.G. on Sunday the next day. I will also say that Josh, one of the account managers that helped me was very helpful and down to earth. This was all an outstanding experience and I definitely look forward to spending time there in the future to update/service my bike as well as just hang out with these guys. They are fun and knowledgeable to be around! read more

I went to look for a part and got the wrong part thrown at me by the little old Gollum working there. Let me explain in case someone there cares about customer service.... The part I was looking for was for the 2022 Street Glide headlight, an adaptor, and I knew exactly what I was looking for. A young guy started helping me, very patient and helpful, we were checking the catalog, and then an old creepy little man working there came with the wrong adaptor and assured me that was the part I was looking for. I didn't ask for his help and he had no idea what I was talking about because he was never in the conversation. I tried to explain what I was looking for and told him 3 times that was not the part because I need the FEMALE connector, and then, maybe because his little brain shut down, he decide to throw the box in front of me and walk away, like a little 3-year-old in a tantrum, 100% real !!!. Reading other reviews, I guess this old Gollum (KD is what they name it) really doesn't like his job, and losing customers is something he doesn't care about. I will never come back and especially because of all the alternatives around this place in Temecula, with great service and experiences. My mistake thinking a Harley Dealer will have excellent customer service.... read more

From sales to the service department, these guys are awesome. Didn't pressure me to buy at all. These guys and girls are extremely patient and knowledgeable. They answered every question I had and really helped me, which is a rare thing these days. If you're thinking about purchasing a bike or accessories, Temecula Harley is the place! read more

My mom and I had such a great experience at this location. Before we could get out of the car a lovely gentleman (employee) assured us we'd find awesome merchandise inside after we told him we were shopping for a gift. As soon as we walked in we were happily greeted by Kara. Immediately after being greeted Kara walked us through our selections and answered every question graciously! She was friendly, attentive, and customer focused. I can't tell you how much this is appreciated! Prior to coming to this store we had walked through Old Town in several shops and decided not to purchase due to the poor service given. Thank you Kara for your AMAZING SERVICE... we highly appreciate your help and positive attitude. We will definitely be back as well as recommend this location to everyone we know. read more

Temecula Harley Davidson was not the first dealer I contacted, but they were the last. I had carefully researched the bike I wanted and I did not intend to settle for less. I had a whole handful of hurdles and after compeleting the the online finance application and getting the congrats you are approved email(the same email the other dealers in the region sent but then backed out of) I started texting with some dude named Andre. From mediocre credit, to the DMV changing my birthday on my REAL ID and refusing to fix it to working 7 days a week, the supply of the bike I wanted continued to dwindle. Andre kept at it and they worked it out. They worked VERY hard, but they got it done, and not only that, I was in and out in less than ninety minutes. No pressure to buy a bunch of gear, etc. Turns out Andre owns the place. So to Andre, Mike, Blake and the finance team, Thank you! I got the last one! read more

Cafe helps me out every time I go in there, gets me what I want very quickly if it isn't in stock. They know me by name and greet me as soon as I walk in with some kind of joke of me always being there lol. Only Harley I will ever go to. read more

I had my voltage regulator replaced for $170 at RIVERSIDE HD. When I got my bike back, it was spotless. And this coming from a guy who is meticulous about keeping his bike clean. I had a rear tire replaced for $370 at TEMECULA HD and not only did they not clean the bike, they couldn't be bothered to wipe the gooey mess left all around the wheel and tire. Now I have to lay on the ground, clean the tire and wheel on both sides, get up, move the bike, rinse & repeat. I returned to TEMECULA HD to buy brake pads and spoke to the young lady at the front desk about what happened. She took my name and number and assured me the owner would give me a call. You guessed it, the owner never called. Although much further away, RIVERSIDE HD is now the obvious choice. Sorry TEMECULA HD, customer service is important to me. read more

Best customer service! Great selection! I would recommend this shop over most in the state for locals and visitors alike!

I was in search of a specific used bike, and found it at Temecula Harley Davidson. Even though what I was buying was not an expensive bike at all, I was still treated like my time, and money mattered to them. Alex was my salesperson, and I wouldn't hesitate to recommend her to anyone looking for a bike. She is friendly, straightforward and honest. Every single person I came in contact with was professional and seemed to be in a great mood. This includes my salesperson, Alex, the guy that did my purchase paperwork (Mike maybe? I'm bad with names), and the guy that delivered my new bike. They delivered to Oceanside for free by the way. If you're looking for a Harley, or even used from another manufacturer like I was - you really should check this place out. The showroom is also very well air conditioned - which is important in Temecula. When I'm ready for a softail in a couple years, I'll definitely make the trip back out to them. read more

Easiest buying experience ever! It had been 6 years since I lost my Sporster in a flood. I was anxious to get back in the saddle again but nervous about buying and whether or not I could afford something. Mike Gardner was so patient with me and worked diligently to find the right bike at the right price...perfect fit! Thanks Temecula Harley Davidson and a special thanks to Mike...you are so good at what you do! read more

Nice size store. We drove down there in our car and there was plenty of spaces. The minute we walked in we were welcomed and told about the deals for the day. The sales guys didn't approach us which was insulting and tough luck for them because I was in the market for a bike but I won't buy a bike from a dealership that doesn't acknowledge women as riders. I did buy my jacket and riding gear there that day from the clothing staff. Most likely won't go back to buy a bike from them. read more

Make long story short I been in the search for two Harley models . Online sales rep and sale man on the floor are cool and helpful . Can't get a price OTD with out filling a credit app. That not how to get a customer . 1. Trying to lock me down to sale me something not a good strategy. 2. Online sales rep made contact with me this morning I informed rep I'll be at the dealership in 30 mins . When I got there nice receptionist at the door greeted me . After that walking around for 10 mins between Harley side and BMW side not one sales personnel greeted me. I saw a group of employees on the BMW side chatting away I walked back to Harley Davidson sales floor no one to help. After weeks searching I figure I'll pull the trigger today but with all these red flags I texted the online sales rep and headed to Biggs Harley give them a shot . read more