always amazing with the kids super friendly staff looking for a dentist this is the placeread more

The front desk is great, they even have toys and digital toys to play with while waiting…read more Our nurse had a horrible bedside manor and was extremely rough, I had to stop her mid cleaning because she was forcefully pushing on my daughters jaw. Doctor Olga was much better and seemed very intelligent. I plan to follow up on this after our next appointment.

I saw Hilgers was recommended several times in a Facebook group I'm in, so I reached out for my…read moredaughter's first dentist appointment. Overall we had a fantastic appointment and everyone was very polite and nice. Great service. I was pretty overstimulated when I walked in the office. I get that they're trying to create a fun atmosphere for kids while they wait. My daughter is 2 and does not watch screens and there were screens everywhere. I realize I'm the minority with this. The tree in the middle is nice so I was having her point out the different animals in the tree. I appreciate that we had a private room for her first appointment, as I noticed several chairs in an open space. As expected, my daughter cried and was not a fan of getting her teeth looked at. The assistant and doctor were very kind and patient with her and took the time to explain everything to us and answer our questions. My daughter was happy to get a new toy at the end.

Top notch pediatric dentistry folks! Dr. Cara was so kind and caring. I wish we had found this…read morepractice sooner!

I would like to start off with my experience with Dr.Chu. I…read moretook my daughter in for a tooth extraction. A pretty routine procedure. During the extraction, my daughter was saying she could feel the pain of the tooth being pulled. This was after she gave her a couple of shots of Novocain. My daughter was told, "Just bear it a while longer, we're almost done." My daughter was in pain, crying and nearly hysterical with the torture performed on her mouth. Gaby, the tech, was trying to intervene and get Dr. Chu to stop and numb my daughter, but Dr. Chu was not listening to Gaby. Now, after the fact, my daughter cry's in terror whenever a dentist is mentioned. I would like to express my whole hearted gratitude and humble thanks to Dr. Sheena with my daughter's 6 month follow up exam. Her patience and excellent bed side manner was superior! She was able to calm my daughter, for the exam and cleaning and helped restore some trust in her Dentist. She now is comfortable with Dr. Sheena with all of her future dental visits. I would definitely recommend Dr. Sheena for your child, if they are apprehensive or have any fear of going to the dentist. I would also like to mention the superior customer service and professionalism given by Veronica at reception. Her friendly smile and caring attitude always makes you feel welcome. She is easy to talk to and have a strong hold of her job duties and executes her duties seamlessly. The cream always rises to the top! Thank you, again Dr. Sheena, Gaby and Veronica!

You can go look on the AZ State Board of Dental Examiners site and look up the license of one of…read morethe dentists here- Phillip Cooke- and see the board actions taken against him. Pretty shocking that a pediatric dentist would allow someone to practice who has multiple complaints- including giving too much medication- DOUBLE the medication. Findings of fact say he worked on teeth virgin teeth with no evidence of decay and some ended up needing root canals, he also left open margins on crowns, and patients had nerve damage. License No. D02700 Parents deserve to be aware of this information.

Didn't have a great experience here they are nice but wanted very unnecessary procedures on my 3yr…read moreold mine you they got offended when I asked for other options since as a parent you know what's right for your child they didn't want to give me no other options wanted to do whatever they said so I went to get a 2nd option somewhere else with less procedures and it is right outcome for my son.

I don't have a problem with the care that my child has with the orthodontics. However, getting an…read moreappointment is very tough. The tech will say,"OK let's make a four week appointment. Then the front office says you can either go to another office that is a 45 minute drive, or The next available Time is eight weeks out. Very frustrating. Had I known this, I would have just gone to Dr. Kane's personal office instead of with this group.

Very clean office and the team was friendly and welcoming. The staff also made my child feel safe.read more

They extracted teeth that we denied on multiple visits. Daughter (6) has a speech delay and was…read moreclose to finishing that. Now the 2 top front teeth they took out has made her regress because she places her tongue there and can't produce certain letter sounds. Horrible and they blame each other back and forth on the issue. Be careful because they don't listen to you as a parent.

I'm sharing this experience because communication and consistency really matter when it comes to…read moreour kids' healthcare. We brought our daughter in for a routine visit, and overall, she had no major issues no cavities, no need for deep cleaning, just a standard cleaning and a conversation about improving brushing habits. Based on that visit, there were no other serious concerns about her oral health. Dr. Kerr also referred her to orthodontics, which we followed up on. As part of that process, the orthodontist requested a simple form from the dentist confirming her overall oral health. This is where things became confusing and frustrating. On that form, Dr. Kerr indicated that she does not have good oral health which directly conflicted with what we were told during her visit and the level of care she actually needed (a basic cleaning only). I reached out politely via email asking for clarification on how he defines "good oral health," especially since his evaluation didn't match the condition of her teeth or the feedback we received in person. I never received a response. As a parent, that lack of follow-up is concerning. We rely on our providers to be clear, consistent, and willing to communicate , especially when their assessment can impact referrals or treatment decisions. I'm not saying this office doesn't provide basic care, but I do believe parents should be aware that communication and clarity may be lacking.

I am extremely disappointed and angry about what happened during our recent visit with Dr. Kerr. We…read morehave come to this office several times, and at first he seemed welcoming but this visit showed his true colors. My daughter was scared and crying, and instead of being patient or comforting, Dr. Kerr rushed her, scolded her for being "too loud," and actually kicked me out of the room because she was still crying. I could hear him raising his voice at her all the way from the lobby. No child should ever be treated like that by a professional, especially a pediatric dentist. It was completely unacceptable and painful to watch as a parent. I don't know if he was trying to rush through the appointment or just didn't want to work that day, but there is absolutely no excuse for speaking to a child like that. On top of that, the office is in terrible condition damaged walls, dirty, and clearly not well cared for. The environment matches the attitude. I will never bring my daughter back here, and I strongly warn other parents to think twice before trusting this dentist with their children.

You can go look on the AZ State Board of Dental Examiners site and look up the license of one of…read morethe dentists here- Phillip Cooke- and see the board actions taken against him. Pretty shocking that a pediatric dentist would allow someone to practice who has multiple complaints- including giving too much medication- DOUBLE the medication. Findings of fact say he worked on teeth virgin teeth with no evidence of decay and some ended up needing root canals, he also left open margins on crowns, and patients had nerve damage. License No. D02700 Parents deserve to be aware of this information.

I don't recommend this place, so unprofessional and so impatient... I took my 3year old toddler his…read morereceiving a treatment for his teeth, and this was his second time the first time it wasn't as bad, but this second time the nurse was so impatient, hesitating every time my toddler would move and giving me an attitude ... will not be bring my toddler here again ! Definitely don't bring your child here!!

The girl who answered the phone on 6-16-26 at 11:30 clearly HATES HER JOB!! I was looking to…read moreschedule my kids and she just seem rushed to get me off the phone! Didn't really give me man options for availability, and ultimately pushed me into not scheduling. Sucks because this location is very close to me, and also suck that they have someone "scheduling" who doesn't really want to schedule. Maybe this is just not the job for her, because she was rude from the moment she answered the phone.

They did amazing work and had a fun, warm environment that was amazing for my kid. I could tell…read morethat the staff and doctors cared a lot and they have their patients' best interest at heart!

My daughter and I went in for our annual check up and cleaning. Elena did mine and Ericka did my…read moredaughter's. Elena was very detail oriented and did a superb job with my cleaning. Explained everything and everything with smoothly. Can't wait to come back for my next cleaning! Ericka was very personable and knowledgeable with many things including a referral over to a orthodontist for my daughter. My daughter suffers from really bad dental anxiety and ask a lot of questions and is very timid... Erica made her feel very comfortable, She was able to complete my daughters full exam in fall cleaning and such a timely manner. We were very impressed by her as well. The staff makes this wonderful office just so very pleasant and warm I love that we chose this place. If you were looking for your Dentist forever home you've found it!

My wife and I have been coming here for 13 years. Always the most pleasant experience.Cleaning or…read moresomething more, never a problem. Very professional, and with latest equipment. They, along with their entire staff, know their stuff, and are all so nice. We would not ever go anywhere else. 10 out of 10