I purchased a pair of medical glasses here and the staff honestly gave the best experience I've had at an optical shop. No pressure pushing a sale, very patient and knowledgeable with all of my questions. Vast selection to choose from. I love my glasses I use them for extensive hours of screen time. read more

Agree with others there is no service in this store. How do they expect us to buy prescription glasses without service. Stay away.

I've been to all 3 Oliver Peoples locations in the city and live closer to another store but this one remains my favorite one. Almost 2 years ago, I went on a hunt for the perfect pair of glasses. Tried on a bunch of frames at different eyewear brands and ended up at Oliver Peoples. I previously owned a pair from them that I outgrew and ended up finding my forever frames (O'Malley) this time. They are on the pricier end but I'm pretty picky and really loved these frames. They held up well until last Sunday when I ended up breaking these frames in half while cleaning them. Due to not having a backup pair of glasses, I called the store the next day to see if they could replace them the same day and Sophia ended up putting a new pair of frames on hold for me. I immediately rushed to the store and was helped by Duane, who fitted my lenses into a new pair of my forever frames. (Also noted that he temporarily closed the doors once we hit capacity as a Covid precaution, which I appreciated.) Figured I would invest in this new pair and be more careful going forward, but ended up having them included under warranty! Duane was truly thoughtful and showed that Oliver Peoples stands by their product and provides great service doing it. Will be happily returning next week to add nose pads to these new frames. I am super grateful for their help and will definitely be a returning customer. read more

Great frames, great style. I was ready to purchase prescription glasses and prescription sunglasses, but walked out. Horrible service.

I bought a pair of frames here and had a wonderful experience. They sat with me and gave me many different options to try. The staff was patient and friendly. The space in the store is a bit small so I'm not sure how it gets when it is more crowded, but when I went there weren't many people in there. I will always recommend Oliver People's glasses. The quality is great and the price is better than many luxury brands. The style is understated and classy. read more

Oliver Peoples - Eyewear & Opticians Near Me - New York, New York

This is a location that only cares if you are there to spend money. They are absolutely rude if you not walking in and buying the third pair they recommend. Frankly, they don't even do a very good job of recommending glasses. Stay away, pick another location, and especially avoid Talia. read more

I love my frames, but the lenses were carelessly produced. I would have never known except I couldn't get new glasses due to Covid and I took these glasses to a store that was open and they tested the lenses. I was shocked. Now I don't want to even wear them. $800 down the drain. I have attempted to contact them but they seem to have no interest in me now that they have my $$. I'm not bitter, but now I know 1) they don't practice pride in their production 2) they don't care about complaints. read more

Top notch service despite that people will buy the frames regardless. I needed a pair same day. They called the lab to expedite the lenses and then messengered me the glasses that evening. Props to Nicole (sp) especially. read more

Very comfortable environment and lighting , friendly staff. Great service. Oh so sweet ! Good location

After looking online at different brands, I came in to this store serious about purchasing a pair of glasses (and, perhaps, sunglasses). Although I was initially greeted, it was clear that I did not register as someone to really attend to for the sales associates, who were occupied with other customers. That was fine for me, and I tried on frames on my own for awhile. The shop is quite small, with a large display table in the center that narrows the areas around the shelves considerably. The mirrors were also quite small, and with other customers dominating the larger mirrors, it was difficult to judge how anything really looked. Eventually a sales associate did appear free, and asked if I had questions, although she looked distracted and immediately walked away from me. When I did finally nab someone for what I thought would be dedicated attention and assistance, the SA was completely unengaged and kept walking away, to either talk to another employee, or another customer. This even happened (twice) when I was mid-sentence, trying to gauge her opinion on a color / shape. Another small detail... but, each time I tried on a pair and put them down for a moment to keep track of them while I reached for another to compare, a SA reached and put them back on the shelf. Odd, since another customer had about 7 pairs laid out for him. I don't expect, or need, to be given a red carpet experience whenever I walk into a shop, but when its a high-end brand and there is the chance of a considerable exchange of goods and services, I don't anticipate walking out feeling snubbed and put out. There were customers inside who were being helped, so I wouldn't say this is across the board poor service, but I would encourage this sales staff (and, from what I've read, perhaps the brand's overall in-store service) to approach all visitors with respect and similar degrees of attentiveness. If I decide to purchase Oliver Peoples frames, it will be from another retailer who carries the brand and not from a boutique. read more

I'm not much of a Yelper, but I just want to let it be known that I've had terrific customer service from Ashley every time I have been to this location. I initially went to this location a month or so back, and the pair of shades I was looking for were not in stock. Ashley called the other O.P. boutiques in NYC, and when they were also out of this specific pair of sunglasses, Ashley had them shipped into the NYC Mid-town location from The Hamptons, and I was able to get them the next day. When I had an unfortunate lens cracking (roughlyyyyy two weeks after my initial purchase- the shades are great, I was just careless), Ashley was able to help me get my lenses replaced on this pair, as well as a pair I had bought many years ago that ALSO suffered a broken lens at my hands, or should I say feet, this past November (For a fee, of course- they are glass lenses). I got them fixed and back on my dome piece sooner than I had even hoped, and both pairs of shades look like new. Super pleasant staff, quiet and relaxing store despite its location, 10/10, will keep going back. read more

Overpriced and absolutely no concept of customer service. Frustrating to deal with and for the price a mediocre selection. Many other places provide better product, quality and service for comparable pricing. Or better yet, go to a department store where they actually stand behind what they sell. Stay away from this place. read more

Walked in the store to ask if they could adjust a pair of Oliver Peoples glasses with a prescription that was filled elsewhere, and within seconds two opticians were working on it. They did a FANTASTIC job, they were INCREDIBLY kind and professional and they refused to accept any kind of compensation. This is how to run a boutique. You treat your current (and potential) customers with kindness and respect and you can rest assured they will be back. The gentleman and lady were exemplary and I can recommend this boutique with full marks. Any other reviews to the contrary are simply untrue. read more

First-time eyeglass wearer (and I'm old!). Russell and Gabby/opticians and customer reps were helpful, directive, and sensitive to fitting with me the right eyeglasses given my preferences and needs. When I had issues with the sunglass clip-on (flip-up style) and the eyeglass lens scratch, Hana was exceptional in being able to provide solutions quickly. Great boutique and extremely customer-focused. And the glass frames are pretty classy, too! Strongly recommended! read more