Wish there were negative stars. Totally wasted a full month trying to engage them. Their contract limits their liability for any any reason (including personal injury or death as well as damage to your home or other property) to the amount of fees you pay them. This is not market and is unconscionable, but they would not change it even though they carry $2million in liability insurance. Find someone else who won't try to take advantage of you. read more

Excelente atención. La Srta. Jenny, Scarlett y Samanta fueron sumamente amables y profesionales durante todo el proceso. A pesar de que no hablo inglés, demostraron mucha paciencia y disposición para comunicarse conmigo de la mejor manera posible. Agradezco sinceramente el esfuerzo que hicieron por ayudarme y enviarme el presupuesto. Me sentí muy bien atendida. read more

My review doesn't address the actual work of Olshan, because we never got that far. We had water coming in through the outside wall into our basement, through a very small area. The sales rep, Mark Schaeffer, looked like he couldn't wait to leave from the minute he walked in our door. His suggestion was for me to do my "homework", cut a hole in the bathroom drywall, and then let them know where the water was coming in from. Huh?? That's your inspection? The company who fixed our problem took their time examining our property, isolated the problem in the foundation, and did not have to cut into the interior wall. read more

I can't say enough good about Olshan company of Colorado the owner and his employees. Twenty five years ago I had Olshan peer the foundation of the addition we had installed on our home years before. When it was done it came with a lifetime warranty. We live in the Green Mountain area, after all this time and years of dry weather we began to have some settling. You are always a little skeptical of what the warranty means or if it will be honored. In our case it really was! From the day I called until the day the work was completed it went like a dream. They did much more than I expected. The owner was great to work with and real gentleman, he continually checked on the job and was always reassuring. His crews worked efficiently and professionally with very difficult working conditions. All this and it didn't cost a dime. Thank you Olshan read more

The two best days in your relationship with Olshan are the day you first talk to them, and the day you realize you'll never have to deal with them again. It would be difficult for me to more strongly recommend you avoid these guys at all costs. I'll focus on facts, not emotion here, though I have a lot of both, so you can make your own call. * We contacted Olshan to have them fabricate some concrete reinforcements in our crawlspace. We had the precise home plans and specifications of what we needed. * At first, everything was great. They're great at talking about their vast experience; they make everything sound easy; and they're competitively priced on their estimates. * We decided to go with Olshan; signed their contract and got on their calendar. If I recall, it was something like 6-8 weeks before they could start the work -- I could be off on here, but it was reasonable. * Fast forward to a week (I believe) before the work was supposed to be done, and our GC asked us if Olshan had confirmed that they had pulled the permit and scheduled the necessary city inspection. While we anticipated we would need some sort of inspection, we had no idea what that entailed, nor had Olshan provided any guidance. Turned out that our work was really a two-step process. Olshan would need to come in, prep the ground, and install the "forms" for the reinforcements, then have the city sign off on them before actually doing the work. Again, we had no idea as we're not foundation or construction experts. * So I called Olshan and asked if they had that under control, at which point they said "We don't pull permits, that's your responsibility". Now first, we talked to several of our other contractors, and they all found that surprising, but that's perhaps debatable. FACT: Olshan never, ever, never brought this up to us. So, we had to put a delay on the work until we could submit our permit request. This was the first sign we had chosen the wrong partner. * Second was the way they handled this issue. Rather than acknowledge that they had failed to communicate the basic expectation that we would need to handle this step, they blamed us for not knowing this. Again, we're not experts, nor do we have this type of stuff done regularly. They do it all the time. You be the judge where the culpability lies. * Yada yada yada, we finally got the permit and then re-scheduled with Olshan. We again had to wait several weeks after obtaining the permit to get them on-site. When that day finally came, Olshan came by, and then realized that the city had messed up the permit and they couldn't start the work. * So, despite the fact that we don't know how to read permits, and the fact that they could have verified the permit was correct during the several weeks delay before coming on site but didn't, they blamed us. Their general manager had the audacity to call me and complain about how our job was costing HIM so much money, and how we were making his life so miserable. Extremely unprofessional. * Finally-- Finally we got the city to fix the permit and Olshan finally came back out and completed the work successfully-- We thought. * Here's the kicker-- I wasn't going to leave these guys negative reviews at this point, as at least they did the work correctly-- But they didn't! * When we began our work again, we discovered that Olshan had not done a thorough job of reviewing our plans, and had placed the reinforcements based on only one of several measurements available to them in the plans, meaning one of the piers was three inches off in one dimension. Can't make this stuff up! * We called Olshan, informed them there was a problem, and the original engineer came right out (I was pleasantly surprised and cautiously optimistic they were going to do the right thing) and reviewed the situation. He left and didn't voice any concerns that the work was in fact wrong. * When I emailed him a couple days later asking him if he had all the information he needed to address the problem, he replied saying he did-- And it would be $2,0000 to fix. * Yes, that's right. After all this, they put the pier in the wrong place and then wanted to charge us $2,000 to fix. His defense was that the placement matched one of the several measurements in the plans. Again, I'm not expert, but I understand that placing something in space requires more than one measurement. * So my experience with Olshan? Poor communication. Do NOT treat customers as partners. And the kicker, can't perform basic work correctly and then won't own up to it. Hope you don't make the same mistake of working with these guys. They're horrible. read more

I had requested a structural engineer to come out and look at my chimney that was moving away from my house. Mark Schaeffer came out and he looked at my chimney and he gave me an honest opinion and describe to me what companies can do and what they can't do and what he would recommend. I really appreciated his opinion because I had gotten some other quotes from about four other companies and what he recommended was the other company that we were gonna be going with. So I just really appreciate his honesty on what's really happening with my fireplace outside. They did not do any work for me so I can't recommend anything on that but as far as anything else goes he was very very honest and I appreciate that more than anything with the company . if I have any structural problems in the future I will call them for an estimate on what is going on with my house read more

Not happy with them. Inherited a warranty on my rental property and had them come out to inspect things after a lot of rain. They gave my renter a brief report, even though she repeatedly told them she was not the owner, and I have been trying for two weeks to get that report myself. Lady that answers the phone is very friendly, rest of the company seems worthless. read more

Writing this based on my current experience and will update as things go along. I Fist contacted Olshan almost 2 months ago because of ongoing problems with my foundation with cracking, movement, and water getting through to the basement. I called Olshan because they did the original repair and gave a fully transferable lifetime warranty. It was not for this I would never do business with them. Since then I have learned they are a horrible company to work with. Fist, their front office origination is horrible and they have no idea how to run a schedule. I had to call multiple times to make an appointment to have someone call and make an appointment. It takes them multiple days to call you back and when they do they give you one option for an appointment and if that doesn't work you have to schedule another phone call to make an appointment. From the fist phone call on, they have done nothing to try to help my situation or provide good customer service. Within the fist 2 minutes of the phone call with the company they already started denying that my current problems would be covered under my warranty and stated it only covered the sump pump even though the paperwork I have states nothing about excluding certain items. When I finally got someone over to the house to look at the problem it was just as bad. The engineer acted as though he was put out to be here and within the fist 5 minutes of being there started to deny that they would cover anything. He was purposefully misleading about the work they had done. He specifically told me that no anchors had been placed on a wall even though there was clearly anchors on that wall. He left as soon as he could and took no measurements or pictures as to the ongoing damage. After leaving he told me he would make contact within 2-3 days as to what the plan moving forward would be. After almost 2 weeks I had to call, leave messages and e-mails to get a response. When he finally did he stated that he wanted to get the GM involved and would need to come out and make another inspection. Humm maybe if you'd done it right the first time this wouldn't be an issue. Additionally I have been asking him for over two weeks now for the original paperwork, blueprints, and work permits so I can know exactly what work they actually did. He still has yet to provide these. So, almost 2 months after the original contact their has been no progress made and no plan going forward to fix my house. Hopefully they get better from here but as it stands Stay far away from Olshan. If it wasn't for them doing the original work and warranty there is no way I would do business with them. read more

Avoid this company or pay a heavy price - read all of the reviews!!! My car was hit by their company truck, causing roughly $1,500 in damage. I asked the driver and crew for identification and they got abusive, aggressive, and frightening. I had to flee and call 911. That crew tailgated me for miles....thought it funny to harass and intimidate me going 60 mph. I called this company to address the problem and they simply refuse to acknowledge the truth and cause of this accident. I'm not litigious, so I am out $1,500 (I guess I know how my stimulus check will be spent). You can call this "he said - she said" if you want. I call it bad business and a lack of integrity and character. Read the other reviews and find a legit company! read more

Great company; easy to work with. They provided excellent service for home's foundation repair.

Great experience with Olshan. They sent an engineer to look at my basement moisture issues and recommended a pragmatic approach as if this was their house, which didn't involve any future work for themselves. I really appreciate this level of integrity in a vendor, and I wanted to let others know if you're in need of a trusted partner in this regard. read more

These guys did a great job with my foundation repair. They were cheaper than the other two estimates I received (by 2K) and kept in touch with me during the wait until they were able to complete my job. The office lady is SUPER nice when you call. They were booked WAAAAAAAAY out, but that's not their fault. I scheduled in June for work in December. They were on time and Dustin, the supervisor was great. He even threw in a bit of free concrete patch work on the pocket joint. Hopefully I never need foundation work again, but if I do, I'm definitely going with Olshan. read more

We had an excellent experience with Olshan. They installed two helical piers on a corner of our home that recently experienced some settling. They were the ONLY company of 4 that sent out an actual structural engineer (Marc S.). Their quote was the most competitive and seemed to make the most sense for what we needed to be done. It was low pressure and Marc was very patient with many subsequent questions. After we committed they asked for no money up front. I paid half when they started and half when the job was completed. It took 3 days and minimal disruption at the home. I worked from home during the entire process. Matt L. was the supervisor on site the entire installation and was very responsive and informative. They allowed me to inspect all the work very closely as the job progressed and answered any questions about the installation/repair process. I could not be happier with how the entire process went and would highly recommend Olshan for foundation work. read more

Called to schedule a free estimate and was told they are booked out to Feb/March just for estimates. Just FYI.

We had work done in 2005, 5 figures. We called in early July this year for a new crack in the basement, covered under our " lifetime warranty". A guy came out three weeks later and inferred it wasn't their problem but that they would have someone come out and measure the pressure. Not fix the problem, just measure the pressure. That job can't be done until October 26 "because it's a warranty job". That's not for it to be fixed, just measured. I called yesterday and got a return call today and he proceeded to chastise me for being angry that they are so slow. He thinks three months is timely. I don't know if there is a solution, but he told me not to hold my breath waiting for a sooner appointment, and I'm the one who's rude! Total jerk. read more

Had to wait three weeks for an appointment. Two days before appointment, their guy calls and asks if I'd received any other estimates. When I said yes, he tried to get me to contact a structural engineer and cancel his appointment. I refused to cancel the appointment, and when he shows up, he was totally UNPROFESSIONAL. He did not introduce himself, had no company literature or business card, no assessment tools nor even a note pad. He said three times we should PAY for a structural engineer and then he'd be willing to give an estimate. I asked for the names of structural engineers Olshan work with and he only had one. Told me to look up others on internet. Did I mention he was unprofessional? Only gave the name of Mark when I asked him. He gave a limp handshake. It's doubtful that Olshan could justify a five figure contract if they have Mark representing their business. If you make an appointment with this company make sure you're not meeting with Mark. read more