This Cleaners, Olympia Cleaners, is in my new neighborhood. I took clothes there to be cleaned with an expectation to pick them up on Saturday, to be ready for church the next day. But to my surprise, I saw this sign that stated, "Will Be Back in 15 minutes. Thank You." But after almost 50 minutes, no one showed up. Closing time is displayed as 5:00 pm on the door, but 6:00 pm on the voice recording. It is 15 minutes to 5:00 pm now. This is highly unprofessional. I signed up for the VIP service, but I am not sure they will get my service anymore. Many other people came to pick up their items to no avail. I saw 6 or 7 other unhappy customers leave without their garments. This is not how business should be conducted. read more

Olympia Cleaners - This is the message that identified that the store would be unattended for 15 minutes. The 1 is a faint blue, but it is still visible. - Laundry Services Near Me - Olympia Fields, Illinois

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DO NOT GO HERE! THEY ARE NO LONGER A GOOD BUSINESS!!!! From the look of the reviews before mine, it's not just me and this place has indeed turned terrible. I have been going to this establishment for quite some time, and the service was great. I don't know what changed or who changed things, but the service is awful, and my experience today is enough to make me never return. Firstly, the hours say 7am to 7pm for M-F . I arrived at 6:55am, waiting for them to open at 7 and no one ever came. I left around 7:27 to go to the gas station and called back to the store before i left the gas station to see if anyone had arrived since I had left. No one answered. I called at 8:18am and no one answered, but I immediately received a call back. I asked if the hours had changed because I planned my day with many errands around getting my items in, so they could be in by 9 and out by 4. Waiting when they hadn't shown up was super frustrating, but I understand that things do happen. Now here is where I got frustrated and the lack of customer service and poor management started to show, the gentleman who called me back acted like I should have known that the hours were listed incorrectly on their establishment signage as well as online. Not only that, even more problematic was the fact that he hung up on me! Right after he hung up, I went BACK to the cleaners after finishing another errand, mind you this is super inconvenient for me, but I needed to get my items in by 9am in order to have them back by 4. I gave him the benefit of the doubt and thought, perhaps that was a mistake! wrong! When I showed up, the gentleman was AGAIN rude and nonchalant. I have never experienced such a lack of accountability and such a dismissive attitude! I asked about being convenienced since I waited over 30 minutes, and he said there was nothing he could do. He also said my items that were turned in around 8:28am could not be serviced for same day. So not only do they provide the wrong business hours, they also provide false advertisement of the services offered, and I should bear the brunt of their professionalism? That's what the young man told me! ridiculous! When you change as a business, it's your duty to notify consumers. The hours online can easily be changed, and a sign can be put up on the door as a courtesy to inform customers. Disregard for other's time is the ultimate form of disrespect. I talked to my cousin who was the one to refer me to this establishment, and she let me know that they had lost her items and changed the receipt information to make it look like she had fewer items. She won't be returning. I've also seen similar comments in the recent reviews that I just read. I regret leaving my items with them today, and after I make this review, I will be calling back to get my things. I don't want them losing or putting holes in any of my valuable items! I for sure will not be returning here ever again. read more

I received a coupon in the mail for discounted service "Shirts minimum 4 $1.35 per shirt" I presented 5 shirts for cleaning and noticed I was charged $2.50 per shirt. When I asked why, I was informed my shirts were French cuff and not entitled to the discount. The add didn't exclude French cuff, there is no signage in the cleaners indicating these shirts would be charged at a higher rate, nor did the employee inform me prior to charging me that French cuff shirts would cost more. Is it me? Am I asking or expecting too much as a customer to be informed what my cost will be prior to being charged? This screams of bait and switch! read more

Beware... Do Not Do Business Here!!! They destroyed my designer's coat which was not returned, and my other clothing items still had stains on them. Two times I've visited to have clothing cleaned and each time I've had to wait an extra week to retrieve my items because their cleaning machinery either malfunctioned and/or went down. This time not only did they destroy my coat, but they have not reimbursed me for it either. Manager's name is Micha McClinton and the owner is supposed to be living incognito somewhere in the state of Florida. Ms. McClinton was very rude and hung up the phone when I called. This was after she told me the owner would reimburse me for my coat the cleaners ruined. Regrettably, it's been over 3 weeks and I still have not received a call or apology from the owner. Obviously, after waiting 3 weeks, I realized they have no intention of reimbursing me for my coat at all. Ms. McClinton also claimed that I was the only one who has suffered such loss, but I see now that this seems to be a regular illegal practice by them among many customers who frequent their cleaning services. Unfortunately, to date, it seems no one has been held accountable nor has Olympia Cleaners been held liable for items missing and/or damaged. I will not call again because going forward these claims will soon be followed up by the Better Business Bureau (BBB), and the Illinois State's Attorney's Office. If possible, I would give 0 stars with No Recommendation. read more

Never had a bad experience with this cleaners. By far my favorite. The staff is always been pleasant. I think they recently had a change in management, so far so good. read more

Olympia Fields cleaners is not a good place for dry cleaning in my opinion. On three different occasions I have taken clothing to be pressed(1) and 2 items cleaned. The new dress, never worn with price tag on came back with the large brooch missing all of the rhinestones. I was told that when it reached the pressing sites, the rhinestones were missing. They were not. Nothing was done after I made a complaint. No apologies were made. 2. My 2nd encounter- I took a two piece suit to be cleaned and one small stain to be removed. The suit came back not pressed, wrinkled and the stain still visible. I was told to bring it back. No apologies were offered. 3rd encounter- I took a navy dress, worn once to be cleaned and not to press the thenpleats to the hem. The dress came back with pleats pressed to the hem. Imade a complaint to 4 employees and the Manager; employees in person and the Manager by telephone. The dress was taken back to the cleaners and the pleats were not taken. It looked the same each time I picked it up. All I want you to do is take the pleats out. Very simple, no pleats. 3rd encounter-I spoke to the Manager, bring dress back, did that, same action. I asked for her name and the owners name. She gave the names. May I have a number to contact owner. The Manager stated that the owner does not want his number given out. I can take your number and have him call you. That was a week ago. I have not heard from him. Today is August 26, 2021. I am very disappointed and dissatisfied with the service and those in charge. I DO NOT RECOMMEND OLYMPIA CLEANERS FOR DRY CLEANING SERVICES. read more

Have been going here for years never had a problem til now! I put a top and pants in for same day service on a say morning they closed on Sunday. Went to get them they only had my top, had no answer on my pants. I had her to call the manager who was very rude treated me like I was wrong, and refused to help me which piss me off ! I ask for the owners name. I had to apologize to the young lady working it was obvious she was following her trying and was afraid for her job. Well the manager to her to tell me to leave never even tried to figure out what happened. Oh Monday manager called trying to say she wasn't being rude, and they found my pants they where there all the time really! I still need the owners name, they need to know how this Manger is losing their business. read more

The new black female supposed to be manager at the counter her new staff shrunk 4 pair of my Levi's then told me not their fault but I been going there for 2 years dealing qith the Asian women and never a problem in shrinkage now wait on a call from the owner who live in another state or town I'm 6foot8inches my clothes ain't cheap or easily replaced read more

I've been going to this cleaners for years and I haven't had issues until now. I literally had the door shut in my face!! I arrived just before they closed at 6:00 pm this evening. There was 1 customer inside and as he was exiting the door, one of the employees was following behind to lock the door. The employee and I made eye contact, and proceeded to continue to lock up the store and turn out the lights. It wasn't even at minute after 6:00 pm. It's been a few times before when arriving after closing, I was permitted to still pick up my cleaning. I will not be back!! read more

I have been going to them for years and the staff is very professional but also non-engaging. Unfortunately, I only give them "simple" requests like shirts and dress slacks. Anything else, they come back with missing or damaged buttons, or stains. They NEVER guarantee anything. So THAT alone would tell you something about their service. read more