I have a lot of time this weekend to catch-up on a couple of home repairs, as well as, some…read moremaintenance work on my truck. There were people waiting at the door the second that they opened and unfortunately I didn't plan on that. It was ok though and the wait wasn't that bad. I had a list of stuff, that included spark plugs, spark plugs cables and cap, and of course the 10W 40 oil that I've always used for my truck. What they didn't have were the spark plugs cables and special automatic transmission fluid that I needed. They told me that it was available at one of their other locations, and I really have no choice but to go there too. Ive already committed myself to finishing the jobs that I started so it is what it is. They giy who helped me was friendly and he did the best that he could to help me.

SCAMMERS! Gerson the manager and most of their crews. I bought an item that was used and when I…read morewent back to return it they wouldn't accept it because "it's used" the boxes inside was ripped off and scratches on the item and they acted like I was the one who used it. ABSOLUTELY Ridiculous.

1 star Came in…read morerecently to exchange a set of wiper blades that didn't fit my vehicle. One of the employees in a grey shirt was extremely helpful and professional--great customer service and really tried to assist us with the return, even though the packaging was slightly damaged. Unfortunately, the experience was completely ruined by another employee (whose photo I've attached). While she was helping another customer, she loudly made disrespectful and uncalled-for comments about us, saying things like, "They prolly tryna return the wrong parts," and, "That's some snake sh*t." Totally unprofessional and unnecessary. My wife proved her wrong by pulling the exact same part off the shelf and showing that it was indeed the right item--just missing a piece of the packaging. Even after being proven wrong, this employee didn't apologize or acknowledge her behavior. She continued yelling across the store and cursing behind the register while kids were around. Completely unacceptable. This location has lost my business. Unless that employee is disciplined and taught how to act professionally, I won't be back

Came in to grab window wipers I had no clue what to grab. Luckily Corey was super helpful and…read morepatient while helping me pick some out. He even installed them for me. Great customer service.

I had an unexpected tire issue and was lucky to find such a helpful and efficient shop nearby. I…read morehit a pothole and tore the sidewall of my tire while driving with my dog, and I was only a few hundred feet from their shop. They were incredibly kind, helped me immediately, and swapped out my damaged tire for the spare faster than I thought was possible--all at no charge. I don't know much about cars, so their patience and willingness to help really meant a lot. I'll definitely keep them in mind for any future car needs and highly recommend them to anyone looking for honest, fast, and friendly service. Thank you again!

I called late at night because I just found out I'll need emissions testing to register my car…read more Even though this station is advertised as "open 24 hours," I got directed to a receptionist who serviced multiple gas stations and couldn't tell me when an inspector would be in at the Old Town location. I asked to be transferred to whoever was on site, and she said she couldn't do that. The receptionist was extremely polite, but didn't have the information to be helpful. After reading another review about the mechanic trying to trick the customer into an unnecessary brake job after an inspection, I'm going somewhere else.

I utilized a service they have here that I really appreciate: if you have a check engine light on,…read morethey will do the OBD (On-Board Diagnostics) scan for free that tells you the code(s) causing that light. The employee who helped me with this was efficient and friendly - he gave me some good advice and didn't try to pressure me into products/service from the store. I will be back for my auto part needs! Store was also clean and welcoming.

I went there yesterday sign says 7:30 opening it was about 7:45 close to 8 door was locked and…read morenobody picked up the phone. Me and another gentleman sat outside for a few minutes but decided to just pull off. I give a one star solely for that reason. If advance pay you and give you a key to open the building on time then that's what you should do . You pretty much got an easy job look up parts and go fetch them for customers. I guess being on time should be added to the job description.

2 for the he dudes working there they were super nice and helped install sum. The short stud girl…read morehas a huge attitude problem. I'm not sum Karen, I been working in customer service for a long time and I get people have bad days but she was just rude as hell for no reason. Definitely not going there again on the chance she's still there

I received great customer service from Jerry who helped me find the right car batteryread more

The staff have changed over the ladt year and are completely incompetent, and the prices have…read morebecome ridiculous. Store is dirty, inventory is never any good, and the tools are basically worthless. Go anywhere else if you know whats good for you.

I had two different alternators. Lost a day of work. Had to take car to dealership. My wife car…read more Spoke two six different people at AutoZone headquarters in Memphis Tennessee, Tennessee. I have receipt for the two different alternators and one for dealership. She lost a days work. We had paid to have alternator taken off and put on twice two. Very costly mistake.

Best Customer Service Ever! Amir at Harbor Freight was…read morefantastic -- I can see why he's a supervisor! While I was looking at generators for a future purchase, he came over and asked if I needed help. He not only answered my generator questions but also helped me make a better choice for the project I was working on. I came in planning to buy a jig-saw, but after hearing what I needed, Amir recommended a grinder instead. His suggestion was spot on! I left with both the jig-saw and the grinder, and I'm thrilled with my purchases. Amir's knowledge, professionalism, and customer service turned a simple trip into a great experience. Because of him, Harbor Freight will be my first stop for future tools!

First of all, I want to thank Chris and Robyn for helping me with a series of returns. I give this…read morephysical location and its inside layout etc a clean 5 stars. Everyone was helpful, the store was clean and also organized. My only issue is the website needs to be updated, it often times says thinks are compatible and my recent string of returns is because the products listed as compatible on their website and sold by harbor freight were not indeed compatible. Also beware the website as they do seem to post some negative reviews but not all of them. My review was for the Bauer router table and it not being compatible with any of their brands routers like it was advertised to be. Customer Service: 5 stars Return Policy: 5 stars Website: 0 stars

Just came to this store and the manager and her employee were watching the World Cup and didn't…read morehelp me. They kept having me repeat myself with the information because they were busy watching the World Cup. How can you ignore your customer and are getting paid instead to watch a soccer game. This is unacceptable. 6/12/2026 4:40pm

Lady that worked there was very kind and knowledgeable. Good selection of parts with neatly labeled…read moreaisles. Great spot for everyday car part replacements.