Above and beyond employees. Got my car stuck in the parking lot, which was covered in thick slick…read moreice, one of the employees came to help me! Cannot recommend this location more!

Writing this because of the phenomenal customer service and knowledge of its leadership and…read moreemployees. I do not often write reviews but b/c I was so surprised to see two out of five stars on yelp, I had to share my experience with this store. They deserve a higher score and should not be maligned by the miserable people that enjoy complaining about every product and service they use. This store and these people do an excellent job. It is the only auto parts store I patron for my personal vehicles and the fleet of trucks I manage for work. Thanks to them for being so helpful each and every visit!

1 star Came in…read morerecently to exchange a set of wiper blades that didn't fit my vehicle. One of the employees in a grey shirt was extremely helpful and professional--great customer service and really tried to assist us with the return, even though the packaging was slightly damaged. Unfortunately, the experience was completely ruined by another employee (whose photo I've attached). While she was helping another customer, she loudly made disrespectful and uncalled-for comments about us, saying things like, "They prolly tryna return the wrong parts," and, "That's some snake sh*t." Totally unprofessional and unnecessary. My wife proved her wrong by pulling the exact same part off the shelf and showing that it was indeed the right item--just missing a piece of the packaging. Even after being proven wrong, this employee didn't apologize or acknowledge her behavior. She continued yelling across the store and cursing behind the register while kids were around. Completely unacceptable. This location has lost my business. Unless that employee is disciplined and taught how to act professionally, I won't be back

Came in to grab window wipers I had no clue what to grab. Luckily Corey was super helpful and…read morepatient while helping me pick some out. He even installed them for me. Great customer service.

Best Customer Service Ever! Amir at Harbor Freight was…read morefantastic -- I can see why he's a supervisor! While I was looking at generators for a future purchase, he came over and asked if I needed help. He not only answered my generator questions but also helped me make a better choice for the project I was working on. I came in planning to buy a jig-saw, but after hearing what I needed, Amir recommended a grinder instead. His suggestion was spot on! I left with both the jig-saw and the grinder, and I'm thrilled with my purchases. Amir's knowledge, professionalism, and customer service turned a simple trip into a great experience. Because of him, Harbor Freight will be my first stop for future tools!

First of all, I want to thank Chris and Robyn for helping me with a series of returns. I give this…read morephysical location and its inside layout etc a clean 5 stars. Everyone was helpful, the store was clean and also organized. My only issue is the website needs to be updated, it often times says thinks are compatible and my recent string of returns is because the products listed as compatible on their website and sold by harbor freight were not indeed compatible. Also beware the website as they do seem to post some negative reviews but not all of them. My review was for the Bauer router table and it not being compatible with any of their brands routers like it was advertised to be. Customer Service: 5 stars Return Policy: 5 stars Website: 0 stars

Came in without an appointment and they were able to work on my car. I needed a new alternator and…read morebattery. I just dropped it off and left. Got a call about 2 hours later and it was done. Nate was really nice and helpful. I would bring my car here again.

Went today because my tire has a slow leak, and the tires are under warranty. Showed up without an…read moreappointment, was immediately met with attitude from a guy named Happy; he said I needed an appointment and couldn't see my car today. Understood, went home and made an appointment for today because they had an open slot online. Went back with a 6PM appointment and Happy still said they couldn't see my car because he had already told me earlier he wasn't looking at my car so it just wasn't happening today. His unprofessionalism and condescending attitude are a disgrace. I don't know if they were short staffed or why exactly they couldn't see me today but this is ridiculous for a business to conduct themselves like this. There DEFINITELY wasn't any attitude when I was buying hundreds of dollars worth of tires a few months ago. Both interactions were EXTREMELY disrespectful!

Honest. That means a lot. I came in to service squeaky Mercedes brakes and the owner and technician…read moreimmediately worked on the car while I waited. A few minutes later they called me back and showed me that the brakes all looked solid and I had nothing to worry about. No charge. This place seems like the real deal. I will definitely come back.

1 star. Absolutely terrible experience…read more I brought my BMW here thinking I would save money compared to the dealership. Big mistake. They quoted me around $2,950 for an oil housing replacement, while the dealership quoted $3,000. So there is basically no price advantage at all. Then it got worse. On the first day, they gave me my car back without the underbody cover at all. When I came to pick it up, I clearly told them that I would take the cover myself and they didn't need to install anything, but instead they handed me someone else's cover, which does not even fit my car. On top of that, I had insurance that was supposed to cover specific damage, but they opened a claim for everything they possibly could, creating unnecessary complications. I would not recommend it to anyone.

I utilized a service they have here that I really appreciate: if you have a check engine light on,…read morethey will do the OBD (On-Board Diagnostics) scan for free that tells you the code(s) causing that light. The employee who helped me with this was efficient and friendly - he gave me some good advice and didn't try to pressure me into products/service from the store. I will be back for my auto part needs! Store was also clean and welcoming.

I went there yesterday sign says 7:30 opening it was about 7:45 close to 8 door was locked and…read morenobody picked up the phone. Me and another gentleman sat outside for a few minutes but decided to just pull off. I give a one star solely for that reason. If advance pay you and give you a key to open the building on time then that's what you should do . You pretty much got an easy job look up parts and go fetch them for customers. I guess being on time should be added to the job description.

The customer service here is beyond trash! I have never dealt with such rude behavior while…read moresimply trying to get gas.

*** THIS IS A FIRST HAND REVIEW IN THAT I RETURNED WITH THE CUSTOMER AND DEMANDED CORRECTION FOR…read moreHER OVERCHARGES *** I strongly recommend that you do NOT take your car to Woodlawn Auto Center (the newly rebranded Sunoco Station) at 5634 Mt. Vernon Memorial Hwy., Alex., VA 22309. A friend took her car there to have a flat tire repaired and a turn signal bulb replaced. They suggested that she have her oil changed as well - which she agreed to. When she returned they presented her with a bill for $274.54. Being the quiet person that she is, she paid without question. She told me about the charge and I asked to see her to see the receipt. The first item that jumped out at me was that they charged her $45.00 to check her battery, charging system, and starting system. She never asked them to perform that service as there wasn't an issue with the electrical system. They told her that her battery needed to be replaced. It was less than two years old, so she declined since she knew that IF there was a problem, it would still be under warranty. Nonetheless, they charged her $45 for a service she never asked for or authorized. They charged her $68.99 for the oil change PLUS $36.00 for oil change labor. The price of the oil change included a filter and the first 5 quarts of oil. HOWEVER, they charged her an additional $12.00 for a 6th quart of synthetic oil. According to her OWNER'S MANUAL the engine only holds FIVE -5- QUARTS of oil - MAX. They charged her $10.99 for a replacement bulb PLUS $45.00 labor to replace the burned-out bulb. This is a TWO MINUTE job, which I demonstrated to the service writer when I went back to the station with her. They also charged $40.00 to plug her leaking tire. Obviously, I have no power to dictate their ridiculously high labor charges so we accepted those, but I did insist that they refund the $12 for the extra quart of oil that was never put into her car. Also, since she never requested a check of the electrical system, I insisted on a $45 refund for that 'service'. Unfortunately, she still overpaid for the work that was done. The service writer was argumentative and belligerent from the moment he saw the two of us approach with the receipt in hand. I believe that I was only successful at getting a refund of any amount because I repeated the list of overcharges several times as new customers arrived. I DO NOT recommend that you patronize this establishment! Forewarned is Forearmed . . . Miguel de Cervantes Wish it was possible to leave negative started rating!

Had a great experience with this shop! The staff were very friendly and helpful, took good care of…read moremy Mercedes GLS, and explained everything clearly with pictures of what needed to done. They made the whole process easy, and my car is running great. I'd definitely bring it back!

Thank you, Euro Motors, for always taking such great care of us! Everyone is professional, kind,…read morehonest, and incredibly helpful. Whenever we need something done in the car, they go above and beyond to make the process easy and stress-free. We truly appreciate their excellent customer service and highly recommend Euro Motors!

Bait & Switch I…read morecalled Olympus at around 3:45p on a Friday to check if they had available a car battery. The lady checked and quoted me two prices: flooded battery is $179 with 2-yr warranty and AGM battery is $230 with 3-yr warranty. I stated I would go go the AGM. She told me the battery had to be delivered to their MD store from their VA store. I agreed and told her I needed the battery that day as I had secured someone to install it for me. She said no problem call me back at 5pm and I'll confirm if it's been delivered or how far they were away. I called her back at 5pm and she said the driver was minutes away from the MD store and I should head to the store to purchase the battery. I headed to the store and advised I was there to purchase the battery. That is when I was told the battery was $279 with tax it was $297! I told the guy I was quoted $230 by that lady in the VA store. He tried to lower it to $255 plus tax but would not honor the $230 price even after calling her who also confirmed she quoted me $230z. I was left driving around store to store trying to find a battery before stores closed at 6pm to ensure I had it in time to have it installed that evening. FRUSTRATING! Lost a customer and earned a BAD review too! Olympus do better! Honor your price quotes - that's what a good business does!!!

I've been going here a lot lately to get miscellaneous parts for my 1999 Honda Civic. So far, I've…read moregotten spark plugs, a front headlight, and an air filter. They always have the parts I need and best of all, they are at least 50%, if not more, cheaper than any chain auto supply store in the area. The service is excellent and they seem very knowledgeable. If you need parts, I highly recommend you check them out. They also have locations in Fairfax, Woodbridge, and Chantilly. I can't say if the other locations are as good, but just in case you're not near Alexandria, it's worth to check out.