Honest. That means a lot. I came in to service squeaky Mercedes brakes and the owner and technician…read moreimmediately worked on the car while I waited. A few minutes later they called me back and showed me that the brakes all looked solid and I had nothing to worry about. No charge. This place seems like the real deal. I will definitely come back.

1 star. Absolutely terrible experience…read more I brought my BMW here thinking I would save money compared to the dealership. Big mistake. They quoted me around $2,950 for an oil housing replacement, while the dealership quoted $3,000. So there is basically no price advantage at all. Then it got worse. On the first day, they gave me my car back without the underbody cover at all. When I came to pick it up, I clearly told them that I would take the cover myself and they didn't need to install anything, but instead they handed me someone else's cover, which does not even fit my car. On top of that, I had insurance that was supposed to cover specific damage, but they opened a claim for everything they possibly could, creating unnecessary complications. I would not recommend it to anyone.

Bait & Switch I…read morecalled Olympus at around 3:45p on a Friday to check if they had available a car battery. The lady checked and quoted me two prices: flooded battery is $179 with 2-yr warranty and AGM battery is $230 with 3-yr warranty. I stated I would go go the AGM. She told me the battery had to be delivered to their MD store from their VA store. I agreed and told her I needed the battery that day as I had secured someone to install it for me. She said no problem call me back at 5pm and I'll confirm if it's been delivered or how far they were away. I called her back at 5pm and she said the driver was minutes away from the MD store and I should head to the store to purchase the battery. I headed to the store and advised I was there to purchase the battery. That is when I was told the battery was $279 with tax it was $297! I told the guy I was quoted $230 by that lady in the VA store. He tried to lower it to $255 plus tax but would not honor the $230 price even after calling her who also confirmed she quoted me $230z. I was left driving around store to store trying to find a battery before stores closed at 6pm to ensure I had it in time to have it installed that evening. FRUSTRATING! Lost a customer and earned a BAD review too! Olympus do better! Honor your price quotes - that's what a good business does!!!

I've been going here a lot lately to get miscellaneous parts for my 1999 Honda Civic. So far, I've…read moregotten spark plugs, a front headlight, and an air filter. They always have the parts I need and best of all, they are at least 50%, if not more, cheaper than any chain auto supply store in the area. The service is excellent and they seem very knowledgeable. If you need parts, I highly recommend you check them out. They also have locations in Fairfax, Woodbridge, and Chantilly. I can't say if the other locations are as good, but just in case you're not near Alexandria, it's worth to check out.

Stopped by today for a replacement wiper blade and with questions about dull headlights…read morerestoration. Rico was amazingly nice and replaced the wiper gladly. Also, he reviewed all of the available commercial options for dull headlight restoration, explained the pros/cons of each, including which kits required the use of a drill, etc., (which I was not interested in). And then, he recommended one with a simple two-step process (no drill required). Not only did he install the replacement wiper blade, he demonstrated the headlight restoration kit I'd purchased and voila! The headlights now look like they are brand new - for a fraction of the cost it would have been at a shop. Rico personifies the very best in customer service and should be commended for his efforts. To the management of Advance Auto Parts: because of Rico, I will be a forever customer!

Well it's an auto parts store, so did not expect goosebumps with my purchase of a bottle of motor…read moreoil and was not disappointed. Disappointed they didn't have wiper blade I needed.

1 star Came in…read morerecently to exchange a set of wiper blades that didn't fit my vehicle. One of the employees in a grey shirt was extremely helpful and professional--great customer service and really tried to assist us with the return, even though the packaging was slightly damaged. Unfortunately, the experience was completely ruined by another employee (whose photo I've attached). While she was helping another customer, she loudly made disrespectful and uncalled-for comments about us, saying things like, "They prolly tryna return the wrong parts," and, "That's some snake sh*t." Totally unprofessional and unnecessary. My wife proved her wrong by pulling the exact same part off the shelf and showing that it was indeed the right item--just missing a piece of the packaging. Even after being proven wrong, this employee didn't apologize or acknowledge her behavior. She continued yelling across the store and cursing behind the register while kids were around. Completely unacceptable. This location has lost my business. Unless that employee is disciplined and taught how to act professionally, I won't be back

Came in to grab window wipers I had no clue what to grab. Luckily Corey was super helpful and…read morepatient while helping me pick some out. He even installed them for me. Great customer service.

The gas prices are cheaper here. There isn't a lot of space. The gas lines extend so you can be on…read morethe "wrong" side of the tank & still be able to reach. The service station stays busy. It is challenging getting to a pump and driving around. But this block seems less sketchy than some DC stations.

I called late at night because I just found out I'll need emissions testing to register my car…read more Even though this station is advertised as "open 24 hours," I got directed to a receptionist who serviced multiple gas stations and couldn't tell me when an inspector would be in at the Old Town location. I asked to be transferred to whoever was on site, and she said she couldn't do that. The receptionist was extremely polite, but didn't have the information to be helpful. After reading another review about the mechanic trying to trick the customer into an unnecessary brake job after an inspection, I'm going somewhere else.

I utilized a service they have here that I really appreciate: if you have a check engine light on,…read morethey will do the OBD (On-Board Diagnostics) scan for free that tells you the code(s) causing that light. The employee who helped me with this was efficient and friendly - he gave me some good advice and didn't try to pressure me into products/service from the store. I will be back for my auto part needs! Store was also clean and welcoming.

I went there yesterday sign says 7:30 opening it was about 7:45 close to 8 door was locked and…read morenobody picked up the phone. Me and another gentleman sat outside for a few minutes but decided to just pull off. I give a one star solely for that reason. If advance pay you and give you a key to open the building on time then that's what you should do . You pretty much got an easy job look up parts and go fetch them for customers. I guess being on time should be added to the job description.

The staff have changed over the ladt year and are completely incompetent, and the prices have…read morebecome ridiculous. Store is dirty, inventory is never any good, and the tools are basically worthless. Go anywhere else if you know whats good for you.

I had two different alternators. Lost a day of work. Had to take car to dealership. My wife car…read more Spoke two six different people at AutoZone headquarters in Memphis Tennessee, Tennessee. I have receipt for the two different alternators and one for dealership. She lost a days work. We had paid to have alternator taken off and put on twice two. Very costly mistake.

Best Customer Service Ever! Amir at Harbor Freight was…read morefantastic -- I can see why he's a supervisor! While I was looking at generators for a future purchase, he came over and asked if I needed help. He not only answered my generator questions but also helped me make a better choice for the project I was working on. I came in planning to buy a jig-saw, but after hearing what I needed, Amir recommended a grinder instead. His suggestion was spot on! I left with both the jig-saw and the grinder, and I'm thrilled with my purchases. Amir's knowledge, professionalism, and customer service turned a simple trip into a great experience. Because of him, Harbor Freight will be my first stop for future tools!

First of all, I want to thank Chris and Robyn for helping me with a series of returns. I give this…read morephysical location and its inside layout etc a clean 5 stars. Everyone was helpful, the store was clean and also organized. My only issue is the website needs to be updated, it often times says thinks are compatible and my recent string of returns is because the products listed as compatible on their website and sold by harbor freight were not indeed compatible. Also beware the website as they do seem to post some negative reviews but not all of them. My review was for the Bauer router table and it not being compatible with any of their brands routers like it was advertised to be. Customer Service: 5 stars Return Policy: 5 stars Website: 0 stars

Just came to this store and the manager and her employee were watching the World Cup and didn't…read morehelp me. They kept having me repeat myself with the information because they were busy watching the World Cup. How can you ignore your customer and are getting paid instead to watch a soccer game. This is unacceptable. 6/12/2026 4:40pm

Lady that worked there was very kind and knowledgeable. Good selection of parts with neatly labeled…read moreaisles. Great spot for everyday car part replacements.

Junk yard with a good variety of cars and part. Just have…read moreto be willing to get you r hands dirty and go find your car and what part you need.

yea pretty nice crew they are very helpful and they will help you find what u need if they don't…read morehave it on the shelf get money bc they let you get to the car yard with 5$ very cheap very safe yard