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    On Cloud Nine Day Spa

    3.9 (171 reviews)
    Closed Closed

    By appointment only

    Updated 3 months ago

    Services - On Cloud Nine Day Spa

    Massage

    Therapeutic massage

    On Cloud Nine Day Spa Photos

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    Recommended Reviews - On Cloud Nine Day Spa

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    Magazine from 2018... we're halfway through 2019 folks.
    Nic K.

    Okay... So up front, I'm a spa snob. And I have a lot to say. Summary: Good massage. Bad experience. Went for a 60-minutes couples massage with a groupon. PROS: -It's a great massage. Very enjoyable. I had Anne and she was very professional, skilled. It was a very enjoyable massage. No question there. -The hot stones are HOT. Which I like. Some folks might not like their stones to be scalding hot. But you can let them know. -They were very clear about making sure we knew we could tell them anything; if something was uncomfortable or too hot etc. -Again, great massage. Can't stress that enough. CONS: Weeks in advance: -WHY DO YOU NOT ANSWER YOUR PHONE?!?!?! Are they trying to not be a professional establishment?? I called over 20 times and they NEVERRRRR ANSWERED. I resorted to MESSAGING THEM ON FACEBOOK to which I got a short answer that ended with "give us a call to schedule your appointment." -_- The STRESS ALONE caused by trying to contact them was enough for anyone to be in need of a massage. Hire a front desk clerk. Get a phone with multiple lines. CALL YOUR CUSTOMERS BACK! -Confirmation needed to ensure that the massage happens? What?? I already scheduled it, but okay. I call back to confirm and guess what? No answer. So I leave a voicemail. Day of massage, I go and hope to God that they didn't cancel my appointment because I didn't "confirm." Thankfully they didn't. Still more undue stress. -There is no information on their "site" about what to do before the appointment. How early to arrive? What to bring? What to expect? In fact, they don't have a site. They have a Facebook page... which besides the occasionally ad is all personal posts about the personal lives of the employees/owner. Again, is this a professional establishment or is my massage going to be in someone's living room? DAY OF MASSAGE: -In the photos attached I show the "waiting room" which had a Keurig machine, nice! But NO WATER? We were excited to have some coffee buuut guess not. Okay, how about some water? Oh, that's empty too. All that's left is a vase full of 30 year old tootsie rolls. Wonderful. The magazines they have are outdated as well, but now I'm just being nit picky, I know. -There is awkwardly no music in the whole place. Only in the massage room. So we felt verrrry uncomfortable sitting in silence in the waiting room with not a single soul in sight... I would suggest a little spa music in there too, folks. -They finally came and got us to start the massage 12 minutes late! The actual massage started idk when, and went "over" only by 10 minutes. Glad they at least went over by that much. Still unprofessional to be starting late. -In the massage room, during the massage there was a very distracting clock ticking next to my bf's head. Get a digital one, folks. -There was loud talking outside the door and there was a knocking and slamming sound coming from the next room. Overall, such a stressful experience trying to schedule the appointment, get there, and even be there. The only good part was the actual skills of the massage therapist. They are great. It's just way too bad that's it's such a hell ride trying to book an appointment. Hopefully they improve, but even if they don't, they have plenty of loyal patrons keeping them open. More power to ya, ladies! I wish you the very best!

    Eve A.

    I feel really bad putting this review up but honestly I was so grossed out by the place. I purchase a couples massage which I purchase back in February and had to wait until now to get it. Since everything was booked. The waiting area is very nice but once you go in the massage room is very dirty. The carpet is sticky I did not want to walk on it. The walls have like oil splashed all over them. The curtains are very dusty The staff however was amazing. Friendly and sweet the massage was amazing as well. I can't complain on any of the staff. The place just needs to be clean!

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    7 years ago

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    8 years ago

    Just had a great massage. Highly recommend On Cloud Nine. Thanks Anne for the wonderful massage.

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    8 years ago

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    9 years ago

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    Raquel W.

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    9 years ago

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    Raquel W.

    Thanks lily it was a pleasure to serve you thank you from Ocn

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    14 years ago

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    7 years ago

    Oh, my goodness! The best massage!!! Jacqui was the best! I didn't want it to be over! Highly recommend!!!! It felt like Heaven!!

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    10 years ago

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    9 years ago

    Beyond awesome service, clean facility, smart staff, good pricing, good communication, free parking, quick and not so painful waxing. haha!

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    11 years ago

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    14 years ago

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    14 years ago

    Get the groupons, get the massage, tip, and don't buy more than you need. It's a great massage, that's all you need.

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    11 years ago

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    14 years ago

    Loved my first microdermabrasion by Melissa. Can't to go back. Offers great first time customer discounts. A must go place.

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    13 years ago

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    13 years ago

    Great place to relax! I enjoyed my massage!!! Thanks lady's! I will be going back!!!!!

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    12 years ago

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    Page 3 of 5

    Ask the Community - On Cloud Nine Day Spa

    How much are couples massages?

    $220 but always call cause they usually offer monthly deals

    View All 4 Questions

    Review Highlights - On Cloud Nine Day Spa

    We've known Alexis (amazing massage therapist) and the owner Raquel the longest and they make us feel so welcomed each time.

    Mentioned in 20 reviews

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