My husband and I got a Swedish massage together. Anne & Sabrina was our therapist very professional , kind, great massage. It was our first time here and our daughter gave this gift for us to enjoy. We will definitely be back and will tell all our friends, family, and clients. We were very fortunate to meet the owner Raquel who is very friendly, accommodating, and inspiring in sharing her story of the name On Cloud Nine. You really do feel the ambience of peace, calm, relax and heaven. We both wish you many graces & blessings to you , Raquel and to your staff hands to bring God's love, light, and peace to all. Blessings, April read more

I was here yesterday for a couples massage. It was good nothing special bought the 60 minute one but in reality only got like 45-50 minutes they brought us in late and got us out early. They where rushing while speaking to us like they where in a hurry and talking over each other at the same time to my boyfriend and I. It was relaxing but it could have been way better. We had the groupon so I'm not sure if that's why the quality was affected. read more

This place is so amazing. The staff here is super nice and always treat me like a friend rather than a customer. I highly recommend a body scrub and a facial with Raquel. read more

Sweet Lord Baby Jesus I have never had a better experience trying something new like this. The oxygen facial and full body scrub were to die for. Friendly staff, adorable location, will definitely be back!! read more

Just had a great massage. Highly recommend On Cloud Nine. Thanks Anne for the wonderful massage.

My favorite place to come for massages. I would highly recommend if you want a fantastic service. Reasonable pricing and cute set up. Sabrina and Alexis for massages will not disappoint! So glad we found this place in our area. read more

We went to the spa regularly for two years for massages and facials. Lorna is an extraordinary massage therapist, very intuitive with their hands and the most talented one there. I was seeing a very good facialist, Melissa, there but got there one day and was told she wasn't there and was given someone else who was horrible. I told the owner it was probably the worst facial I've ever had and she admitted that the girl was brand-new and had just started. However, she didn't do anything to make it right with me. There were several other things about the owner that were very unethical. The salon is peppered with religious icons and images that were quite uncomfortable and the owner's behavior and treatment of clients was very contradictory. I would not recommend this place to anybody. read more

I love going to this place to get my bikini wax. They are very friendly and professional. I have an appointment for a couples massage soon, I can't wait! read more

Every visit I've had here has been amazing ! I come here for 2 things , the Swedish massage mainly and once a year it seems like for the body wrap. I always feel comfortable when I get massages so far this is the only place I fall asleep at lol the calm and quiet environment is relaxing on its own. The body wrap feels amazing I tell everyone ! I know results vary by person but I just feel better and lighter afterwards plus they give to aftercare recommendations. they measure you before and after to let you know how many inches you lose and where and they apply the body wrap by hand so they put in work to make sure it's snug and stays in place. I love this place. read more

Came in for a couples massage with my mama and had such a pleasant experience... Sabrina and Natalie were our masseuses and we loved their vibe and the whole vibe of the spa we will be coming back thank you ladies -xoxo read more

Love this place! Started going because of a Groupon deal and ended up getting a couples massage gift certificate for me and my Hubby. The masseuses, Lorna and Jacki, were professional, friendly, and applied good pressure. Definitely didn't feel like one of those generic pat-and-rub massage places! read more

Called to schedule a couples massage. Booking was going fine until I told them I was using Groupon at this location. The scheduler said they didn't have availability to book 'those' appointments for awhile. They clearly treat a groupon customer like a second-class citizen. I had to book it out months in advance, and their availability seems to dimish. After this hassle I called groupon to refund the massages. Buyer beware if using groupon! We will not be back! read more

Phenomenal experience. Therapists pay great attention to detail and make you feel you are their number one concern. They give helpful advice on what I should do to help with my muscle aches. Best experience I have ever had and I have been to several day spas. read more

On Cloud Nine Day Spa - Day Spas Near Me - Upland, California

The customer is not valued. Raquel is sarcastic. Don't buy a Groupon Voucher for this business, Raquel says they are too busy and can't get you scheduled for 3mos out. Waste of money for this business. read more

Today was my first visit to "On Cloud Nine", purchased a deal for a full body massage and facial through LivingSocial. The spa was nice, clean & quiet. The staff was very friendly and welcoming. My massage was so amazing, plus it included hot stones... Wow! Jackie you Rock! After my massage, they gave me a robe/water and had me relaxing before my facial... which was so pleasant. (I hate it when other spa's don't offer a robe for multiple services) My facial was so relaxing and soothing... Melissa was very gentle; she knew what she was doing! My face feels so good! My whole visit was a pleasurable one! I will surely return! Also, because it was my first visit... they offered a 40% discount on future services, if you purchased them that day... So I did! :) read more

My past experience with a Brazilian wax, I wasn't too happy since I got burnt last year for the first time and decided to try it again since Groupon was having a deal. So I took another chance at it. I must say I had a pleasant experience for my 1st Brazilian wax here. The ladies are very kind and friendly. Already Booked my next appt. read more

I love this place, I have tried several different masseuses and have not been disappointed with any of them, I have been coming here for almost 3 years and I wouldn't trade it. My husband on the other hand really enjoys Lorna because he is very athletic and feels that she does a great job at finding his pain points. My most recent massage was a prenatal massage and it was done by Ashley, she was so attentive to any pressure or pain I was feeling. It was a great experience and I would recommend to anyone! read more

I had two sugar scrubs done here and will definitely be going back ...i just got a groupon for a hot stone massage and looking forward to some more relaxation. read more

I'm going to review 2 different aspects of our experience. 1. The actual service provided (massage, facial) 2. Customer service for 2nd treatment Unfortunately, the negative outweighs the positive, in our book, thus the low score. 1. The actual service provided (massage, facial) - 3 stars We, my boyfriend & I, purchased a deal for a massage & facial. We enjoyed our treatments & the staff was friendly. I would say the massage was decent, not excellent. It was my first facial so I have nothing to compare it to. Overall, we'd say it was ok but nothing special to write home about. 2. Customer service for (attempted) 2nd treatment - 1 star or less We, too, were hit with the sales pitch of saving 40% on a future service if we bought a gift certificate right then. We enjoyed the first treatment enough that we decided "what the heck" and gave them nearly another $100 of our money. They issued a gift certificate for our treatments and we even scheduled them before we even left the office. We were told to be sure to bring the gift certificate with us at our next appointment because without it we wouldn't be able to receive the services. Fast forward more than a month and it's time for our 2nd set of services. Unfortunately, we forgot our certificate and only remembered once we arrived and the receptionist asked us for it. My boyfriend and I looked at each other in surprise because we HAD forgotten it. From this point forward we give On Cloud Nine Day Spa an epic fail in customer service. We were told that without the certificate they COULD NOT do our services. We could, however, purchase the services again (at a 40% discount). We could, on a later day, bring in our certificate for a refund or, as the receptionist seemed to urge, just pay for this service at a discount and keep the certificate to use later. The receptionist made no effort to find a way to help our trip (50 miles round trip) to not be a waste of time. I received a reminder call about our appointments but they did not remind us to bring our gift certificate (they knew, let me remind you, that we had a gift certificate because as soon as we walked in the door they asked for our certificate). When I asked why we weren't reminded we were told 1. We told you at the time of purchase you had to bring it with you. 2. There is no way for us to know if your service was with a gift certificate. We left quite upset about our wasted trip and the lack of effort to make us happy customers. As we drove away we called to ask a few more questions. Supposedly (you'll see why I say supposedly in a sentence or two), they have no way to know for sure if we really have the certificate or if we had already used our certificates, which is why they demand we bring it with us. However, when we were on the phone with the receptionist she said "if you had lost your certificate, we could do some research and find verification of it and have it reissued but you didn't lose it. You both said you just forgot it at home and we told you that you had to bring it in". Ah, if that's the case, why couldn't or wouldn't they verify this while we were in the reception area trying to find a way to take advantage of our already PAID FOR services?!! Either they have record of our purchase & payment or you don't. I feel the demand to bring the certificate is just an easy and sneaky way for them to make a buck. If you forget your certificate, you're only choices are to purchase another service and use the certificate later; purchase another service and return later for a refund (I think few people would actually take the time to bring in the certificate for a refund); or reschedule for a later time. We are not happy customers and we plan to make every effort to get our money back. They need a lesson in how to treat and retain customers as well as how to create goodwill which will result in loyal, returning customers, who tell their friends and family about the great service and experience. My boyfriend is a small business owner and could give them a 1000 (I'm only slightly exaggerating, haha) tips on what they could have done to make this a pleasant experience and how to treat a customer. I would never go to this place again--even if someone gave me unlimited free services for life--which is unfortunate because the actual spa services were average and we might have otherwise considered future treatments, at the right price. We told them we'd be posting a review of our experience and would be telling our friends. The receptionist said "I hope you tell the whole story about what happened..." Well, I've told the whole story and haven't left out any detail...including the role we played (forgetting the certificate). Update: We took the certificate in several weeks later for a refund, which they issued, but only after charging a $1 refund service fee. Yes, it was only a buck but that just goes to show the poor customer service and the apathy in wanting to create goodwill with a cust read more

Came here yesterday for a couple's massage and I feel like a new woman! Alexis and Lorna were fantastic. We have already scheduled a second massage with them. Ashley at the front desk was also very helpful. The only down side to Cloud Nine is that appointments book up very quickly, but that's because they are so good! read more

I don't normally write reviews, but I felt this place needed me to do so. I bought the brazillian bikini wax deal on Groupon for three waxes I read Katie A.'s review and I am glad I am not the only one that had a bad experience. Yes, the receptionist was unhelpful and unfriendly when she's there. Sometimes the receptionist is not available to work the front desk so they lock the front door for the safety of their employees since no one is watching the front. HOWEVER, that means if you if you get there a little early for your appointment you are stuck waiting outside till someone lets you in. The lobby area is fairly nice but the room I was in was drab and the white towels are very dingy and some of them looked like they were used to color hair at some point. Lots of funny stains. I can't remember the lady's name that did the waxing but I think she's the main esthetician. She is very nice however her technique leaves little to be desired. I have had professional waxing done. I know it hurts and I know the do's and don'ts. I left there feeling like I had a chemical burn on my neathers. When I got home I saw that my skin was peeling and after a day or too scabbed up. Also she went over the same spot more than once with the wax which is a big no no. I asked the ladies if they could offer any products for upkeep and they suggested several products, none of which were in stock. They told me I could pay for them in advance and they would have them delivered in a day or two. So I figured sure why not? I live fairly close by. Several days came and went. They did call eventually to tell me their products were back ordered and they would let me know it would be a few days more. Long story short they never got anything in and I had to ask for a credit. In the mean time I just went to Walgreens and found the same product they were offering and a much lower price. I went there for three months, always looking to try a new product for my skin and everything they suggested that they supposedly carried never came in stock. Hoping it would get better with each waxing I went back there two more times. It never got any better. Once I left feeling like I had honey all over my skin. I had to run home and use some wax remover. I had with little success. So at the end of my groupon they gave me the same line about getting a discount on my next service. I had the credit and with the discount it seemed like a no brainer. I bought a facial, although I must admit I was scared to death when I found out that the lady that was doing my painful waxing was the same lady that did the facials. They gave me a gift certificate for a facial which was very confusing since all this time I've been making an appointment and just showing up with a punch card. I made my appointment for a week and a half later. I get a call the night before asking if I could keep my appointment. NO MENTION OF THE GIFT CERTIFICATE! I show up early to my appointment and of course have to wait outside till someone lets me in. My luck, I forgot the gift certificate and I tell the receptionist this. She gives me the same line she gave Katie A. They have no way of knowing if I paid for the service or if the gift certificate was used and they can't do the service today without me either paying for it again OR the gift certificate. I am fairly certain they keep a log book of their certificates, why they couldn't look it up that way is beyond me. After trying to reason with the receptionist I leave really pissed off and try to go home and make it back to the spa with the certificate. By the time I got home and got everything to make the trip back I decided I just didn't care and overall On Cloud Nine Day Spa didn't make me feel welcome or like they were professionals. Why risk letting them screwing up my face. At least with a bikini wax the only one that knows I am in agony is my husband. My co-worker got the one wax deal on Groupon and also had a very painful, unprofessional experience as well. So I know it wasn't just me. At least I didn't get 20 questions about my religion and if I went to church like she did. THE last thing I want to talk about while you are waxing my lady bits is God. As you can guess I wouldn't recommend this place. read more

I have been going here for over a year now... Let's just say I was only going for the "specials" they always seem to have. Today's special is "20$" for a wax and let's just say my "hot pocket" feels like it was left in the microwave to long... I always go in not knowing what wax Melissa(waxer) will use because sometimes they run out and have to switch... Hard one day, soft the next... Every time she waxes you, it takes her over 30 mins and she snatches your skin off so it feels dead after she's finished. It's very raw and bruised for 1-3 days after. The WORST waxing experience ever. I WILL NEVER GO BACK. Not even if their offering 1$ Brazilian waxes. The pain, rawness, soreness, bruising, and scabbing is not worth it. Do not go here ... Lesson Learned ... read more

Just had a great first experience here. Evania was very thorough and made me feel like she's known me for a long time. Raquel definitely made me feel as though my business was appreciated and... on your first visit, if you purchase a future treatment, you get 40% off!!! Can't beat that! Looking forward to my next appointment. read more

I arrived 5 minutes late to my one hour couples massage with hot stones appointment . I came in at 10:05 when my appointment was at 10:00. When the massage was over I checked my phone and it was only 10:50, so we kind of got ripped off of 10 minutes on top of the 5 minutes we were late .. so our massage only lasted about 40/45 minutes when we paid for an hour. My boyfriend felt like the girl beat him up . The girl I had was sweet but the ladies who were massaging us did not really make us feel comfortable as to ask us about the pressure or what we wanted to focus on. The massage hurt, and I've had many massages before... but I can say I do feel relaxed and good after . This place was alright .. read more

Best massage I've had in YEARS!!! Sabrina was amazing! Just the perfect amount of pressure. Plus she was extremely in tune with my body's ailments and knew just what to do to help me feel better. The atmosphere of the spa was so relaxing and the entire staff was very helpful and friendly. I would DEFINITELY recommend On Cloud Nine Day Spa. It's a 10 in my book! read more

Waxing isn't fun but cloud 9 makes it as enjoyable as possible. I've had many different ladies here and they're all professionals. Quick and as painless as possible with great customer service not to mention if u give them your info you get great discounts on the regular. You can get waxed almost anywhere but if you want the best experience for your money go to Cloud 9 Day Spa :) read more

I like the service. The facials are amazing! I used a Groupon deal and they treated me just as nicely as if I were paying the full rack rate! read more

Oh, my goodness! The best massage!!! Jacqui was the best! I didn't want it to be over! Highly recommend!!!! It felt like Heaven!!

I do not recommend the massage therapists other than Lorna. I made the mistake of booking without requesting her and got a masseuse who barely worked on my back or shoulders. read more

Beyond awesome service, clean facility, smart staff, good pricing, good communication, free parking, quick and not so painful waxing. haha!

Came here on a Groupon for Couples Swedish Massage with Hot Stones. It was AMAZING. The hot stones were great. The customer service was awesome. The massage was the best my wife and I have ever had. My wife had Jackie who was incredible and I had a taller lady with a nose ring and an accent (sorry, I cannot remember her name) and she was also incredible. They both were very personable and made sure that we were completely comfortable through the whole process. Would definitely come back and would definitely recommend to a friend! read more

I came here because I had a LivingSocial voucher for a 1 hr Swedish massage plus a 1 hr European facial. I gave the massage 4 stars n the facial 3 stars. The staff r very nice n friendly. The voucher was a great value :) read more

Get the groupons, get the massage, tip, and don't buy more than you need. It's a great massage, that's all you need.

Had a Groupon deal for a 50 minute salt scrub. Even though I had a coupon my therapist, Raquel, did not scrimp on my scrub. Very nice place, wonderful scents, music and candles. I only left after purchasing 3 future services. Will recommend to girlfriends. read more

Loved my first microdermabrasion by Melissa. Can't to go back. Offers great first time customer discounts. A must go place.

I've been to On Cloud Nine for Swedish massages twice in the past 6 weeks and am very happy with my massage therapist (Jackie) and the facility. The facility is clean and comfortable and Jackie has magic hands!!! I don't understand the bad customer service reviews because everyone I've encounters in person and on the phone have been both polite and helpful.. The only reason On Cloud Nine didn't get a 5 star review is because I feel that the system/program that they use for validating services used may be antiquated..I don't know for sure because I'm not behind their computer but it's just a suspicion on my part. The first time I went into the spa I had either a Living Social or Groupon for a massage and facial and I asked if I could split the services up and use them on two separate occasions, they said yes but that if I lost my voucher, they wouldn't honor the service but if I bought another service (discounted because I'm a first timer) then they'd put my new service and remaining service on a gift certificate and if I lost that, they'd honor my services..I thought it was a little lame but bought another service because I really wanted the service. Regardless, I think the spa is great, have already booked my 3rd appointment and plan to continue going back! read more

Only giving a star because you have to. I tried multiple times to make an appointment for the couples massage i bought with Groupon and when they FINALLY ANSWERED they are booked up past the expiration date. They do NOT CALL BACK either. read more

I like going to this spa a lot. Jacque is a great massage therapist, very intuitive, she remembers her clients' trouble spots, and is an all-around positive person. The ambiance is very nice, the massage tables are new and comfortable, and the fact that they incorporate hot stones into each massage is GREAT!!! Only real complaint is that noise from the reception area can get really loud, especially after 3 or 4 pm on a Friday. If you request a rear room at that time, you can't hear the noise at all. Overall a great place. I've got a platinum membership, which works out to be about the same cost as Massage Envy. I like CNS better for two reasons - supporting a local business and wonderful staff and therapists. Amazing customer service. Also, for people complaining about not getting a full treatment when you're 20 minutes late? If they gave you a full hour, then you're making the next person wait an extra 20 minutes! I loooooovvvveee that this place is ALWAYS on schedule because I hate waiting. Be on time! read more

Great place to relax! I enjoyed my massage!!! Thanks lady's! I will be going back!!!!!

I have been to On Cloud Nine twice before writing this review and both times they have exceeded my expectations. I am really picky about massages, but Lorna and Sabrina are amazing massage therapists! I love deep pressure massages and they are both strong and pro's at what they do. On Cloud Nine always has great specials (40% off) on massages during holidays, such as Christmas and Mother's day, and will offer discounts to first time members. They are also great about getting you in as soon as possible if need be. I called on a Wednesday night and they accommodated my sister and I for the next morning. I will be returning for a facial next week! read more