If zero stars were possible, they would get it. Multiple incoherent reasons for our security deposit to be fully returned and they would state over and over again that the landlord didn't have to respond. Awful company, awful people. read more

Joleen has been an amazing asset to this company as well as an excellent, attentive and caring property manager to my family and I. I honestly don't know where I'd be if it wasn't for her! Thank you so much from the Nevarez family! read more

Horrible company, they said they will find someone to rent my home in 4 weeks, after 3 months they did nothing. There is no connection with them at all, it is impossible to reach them when you need them read more

We have 2 condos being managed by onQ. Both them new, They were never responsive. One of the tenants power bill was continuously being charged to me even after they confirmed. When I enquired they repeatedly ignored my emails and never availably by phone. Save the trouble, money, energy and time. Try someone else. read more

Read the reviews and you will just shake your head wondering how this company got as far as it has. I was excited to apply for a house in Maricopa with a pool for $1900. I kept avoiding this company because the fees were outrageous. Application fee. $65 non refundable Processing fee $300 non refundable. Essentails package $50 (cant opt out.) Not even sure what this is. I think they try to say its to replace the vent air filter each month. NO ONE DOES THIS. Who changes their vent air filter every month?? 5 percent tax which comes to another $100 each month. AND a $2350 security deposit and they KEEP 25% just because...... They literally ask you the LICENSE PLATE NUMBER of your car and ask you to upload a picture of it. WTF??? Am I on parole or am I simply applying to rent a house in Phoenix? They also want the emails and phone numbers of your previous residences AND the exact amount you paid EACH MONTH to them. They also want you to link your bank account to the application. NO. You are not getting unrestricted access to my bank account. You can get 3 recent statements but YOU DONT NEED ACCESS TO MY ACCOUNT before Im even approved. That was the last straw. I clicked off the site and said NO MORE. THIS COMPANY IS AN ABSOLUTE JOKE ALONG WITH ITS REQUESTS Here is a story for the owner and management A very successful real estate lawyer had several properties he listed with ABC rental management for several years. He thought things must have been going well with his properties as he had not heard of any complaints or issues with his properties. After all, he was paying some pretty high fees. Upon review, he noticed ALL of his properties had new tenants every year with at least 2 to 4 months of vacancy in-between each turn-over. This was not good news as he was losing at least $2000 a month in mortgage as each house sat empty not bringing in rental income. He brought his concerns to the manager and to his dismay, his calls were going to voicemail with no return call. His emails went unresponded to for weeks until he finally had time to track down the owner. The owner assured him things would be tended to with better results. This didnt sit well with the lawyer. He decided to travel to his properties for a personal inspection. What he found were properties in disrepair. Landscape unattended to and dying with weeds. Carpets stained. Cabinets coming lose. Roofing and appliances needing repair. Flaking, peeling paint. How could this be. How has he never gotten any notice from a tenant or ABC rental. Where was all the security and cleaning deposit money going to if it wasnt going into his properties. Being a smart lawyer, he knew exactly what was going on. ABC rental was SIPHONING all of the tenants deposits and not putting it where it was supposed to go. He also knew why his houses were sitting for months before getting a new tenant. ABC was accepting over 50 applications before approving a new tenant so the company would make over $4000 from the application fees even if the first 5 applications were acceptable. ABC would also keep 50% of every tenants security deposit saying the carpets needed to be cleaned or new paint was needed. This added up to $1000s per tenant while they would only put maybe $200 worth of paint and some quick cleaning. This was NOT ABCs MONEY TO KEEP. If they only used $200 to clean before the next tenant, the extra $800 needed to be reimbursed back to the tenant or to the home owner to do their own cleaning. ABC already gets a fee from the home-owner to prepare and list the property for the next tenant. They do not get to keep any of the unused security funds. THIS IS CONSIDERED THEFT AND EMBEZZLEMENT. ABC and its management continued to dodge the property owner as they had done with all their clients. Needless to say, the property owner being a highly renowned real estate lawyer decided to file a CLASS ACTION LAWSUIT against ABC. In discovery, he demanded ALL applications for his properties finding that ABC collected almost 100 applications for each of his properties when the first 5 applications met all the criteria for approval. He also found that ABC had EMBEZZLED over 5 million dollars in unused security deposits from the class action suit. The owner was sentenced to 2 years in prison. Several managers lost their licenses. ABC thought they could get away with it because NO ONE questioned them for so many years. No one pushed back. No one asked for documents showing if the money was used for what they said it was going to. Property owners never asked why their properties were in such bad shape. read more

I've been with OnQ over A decade. Overall they have been good Recently my AC broke down and they said it had to be replaced ASAP It's $6k and I will be sued if I don't replace it. I have the option to pay for my tenants hotel stay or pay $54 a night or a $400 temporary AC unit read more

Don't recommend they seem like an awful company they have a ton of hidden fees and it's a waste of time. Waste of $200 applicant fee and then you also have to pay a random 6% extra every month. Just odd read more

Property owners be aware: the left hand does not know what the right hand is doing. In house inspections are inadequate and incomplete. Tenants are charged 25% of their security deposit (!) as a 'fee', so of course the tenants complain to you, the owner. read more

I'd already been approved by filling out application/credit check, etc, for $65.00. I spent $10.00 getting a cashiers check for the deposit, which I drove 33miles and handed to Jerry (leasing agent) at ON Q. I also wanted to be certain this rental was on the up and up because I saw it posted for a higher rent by another agency. I was assured (more than once!!) by Jerry at On Q everything was a go and no worries. I was literally a few minutes away from signing the lease when it was showed cancelled. I immediately emailed, texted and called to find out what was going on. Needless to say I'm reviewing this because it was not ok. It took them a full TWENTY FOUR HOURS to respond and Alyssa called me back to say how sorry she was but the owners cancelled the deal and went with another agency. But she assured me I would get my full refund. I DID NOT! They kept my application fee because it's "non refundable" even though it was ON Q' lack of getting their information correct! They also would not refund my $10.00 cashier check I asked for (but told me over phone it would not be a problem) Shady and unprofessional is how they handled this situation. I'm sure many people have no problems but BEWARE if you think something is not quite right they definitely do not have your back! And they were not prompt getting my deposit money back to me. Terrible and unprofessional! All it would have taken is a refund of ALL moneys and an admittance that they screwed up. read more

Wanted to view a property and contacted management company through Zillow. I received an automated response saying that I could do a "self-tour" and to follow a link. The link took me to a company called Rently where I had to create an account and fill in some basic qualifying info (pets, income, evictions, etc.). After doing all that I received a message on Rently saying that the account has been paused and to call the property company directly. Is this property available at all? If not why is it still on the MLS? If it is, I'm sure Rently contacted them to let them know their account has been paused. What business would still be directing customers to a site that's a dead end? Are they just directing people to Rently to get some sort of commission? I've learned that when you're renting the property management company is probably more important than the property you're renting. Something is fishy. Glad I learned now before getting in any deeper. Too bad. It looked like a really cute place. read more

On Q is quick to cash our rent checks, but can't be bothered to pay the water bill at our apartment complex. City of Phoenix shut off our water this morning & put a padlock on it. 2547 N 48th St Phoenix, AZ 85008. Thanks On Q. This website will not post a review with a ZERO star rating, that's the only reason I had to mark one. read more

There is a reason that this company has mostly negative reviews, every one of the comments on here have a theme that shows a complete disrespect for their industry and being honest, trustworthy partners in the rental business. I have been a tenant in a property they manage for a year. They have charged me $39/month for their tenant package and have yet to fulfill their obligations on multiple items I have tried to use. Like so many others, I have been trying to reach my property manager for 3 weeks and left so many messages - nothing. Document, document, document. Take photos of EVERY little thing upon move in and write very descriptive explanations. They turned over a house to me with almost no appliance working in the house, it was disgusting dirty inside and outside. None of the holes in the walls were fixed, landscaping was a mess. Which means they kept someone's security deposit before me but did not use one dime to get the house ready for me. Great way to scam residents out of $$. They wait until you move out, and blame you for all the same stuff and keep your security deposit too! Genius and highly unethical management company. Do yourself a favor and rent from someone who actually tries to do the right thing, it is not On Q Property Management. If you are an owner considering using them, they are way better companies in this town. read more

This place is the WORST! We moved in last year to a townhouse and only the carpets had been cleaned. We asked our realtor if she would get a hold of the company to come and clean the rest of the house. Right when we moved in we had issues with toilets running and running up our water bill. This particular toilet had to be fixed THREE times in a matter of 2 weeks. The fans in the living room and a bedroom stopped working and they only came out to "fix it" but really just to come take pictures to send to the owner for "approval". One month they tried to charge us a late fee on rent. We went to pay it a day early but rent was not posted so it would not let us make a payment and then the offices were closed so we could not take it down there. When my roommate tried to call our property manager about the issue she did not return her call until the NEXT EVENING. Every time they came out to fix something one of us had to miss work because they were not flexible with our schedule AT ALL. The last time we put in a request for something to be fixed they NEVER came to fix it! Our property manager would take more than 2 days to respond to us and at one point didn't respond till 2 weeks later! Towards the last few months we were there we were notified that the landlord was selling the house but would honor our lease but if we found something else they would let us out of the lease early. Fortunately we found something and we were out by the end of October with keys turned in and the house cleaned we were completely out. It wasn't until 2 days later that my property manager asked where the keys and the garage door opener (which was right next to the keys) were. It's been more than 14 business days since our lease date end and we have yet to receive our security deposit. They are trying to tell us it is when they received the keys not the end of the lease date. The paperwork we were given states we have 14 business days from the end of our lease date. We have been in contact with our property manager and she is refusing to work with us! I will not rent from them again nor will I recommend this company to anyone. This place is a joke! read more

We've been working with OnQ for 2 years and have had a great experience. Our property manager, Janelle Marie, is professional, communicative, and responsive. She always takes the time to answer my questions and we've been happy with our tenants that they have placed. It's clear that she works hard to ensure both the owner and tenants are supported. We would definitely recommend them! read more

Originally had an issue and I was contacted by management. Everything was resolved. This company is very honest and transparent. She helped me get everything taken of. I would refer them to friends and family in the future and even work with them myself. I am so grateful I was contacted for my concerns. This is a great company that takes pride in their work. They stand by their word and can be trusted. read more

Updating to a 4 star review since they reached out and were able to correct my concerns. This company has a lot of potential. I still wish they would update the ways they can be paid monthly so you don't have to pay a $5 fee or send a physical check. read more

Ivan was super responsive and really tried to help me with my search for a family member. He even sent out some requests for us on Christmas Eve, and was super prompt in following up with me. He was so helpful, much more helpful than other property managers I had been speaking to. Thank you, Ivan! read more

***WARNING RUN AS FAST AS YOU CAN AWAY FROM ONQ PROPERTY MANAGEMENT!!! DANGER!!!**** I want to come public with my situation with OnQ property management and the fraud of this company. I will be vulnerable and completely open with documentation regarding my experience renting from them. Please take the time before renting to read my situation and all the other horrific reviews that will confirm my findings. I will start off by saying the complete lack of communication is incomprehensible. The lack of professionalism is a complete disappointment and frankly a joke. Emails will go unanswered for up to a week plus. You will have to deal with unanswered follow up emails regarding the same issues. The property managers are a complete waste of time and have zero knowledge of property rules or regulations. If you are lucky enough to get Heather Scott appointed to you good luck with ever getting ahold or a response from her. I've never meet anyone that can always be away or busy from work and still is employed. OnQ is definitely getting bamboozled with this employee. Be prepared to fight over fees, late charges, pet portions of rent not being allocated correctly and so on. Even if you have automatic deductions for rent payments you will still be charged late fees etc.. pay very close attention to monthly statements or you will be stolen from. Be prepared to 1,000% lose ALL of your security deposit. Mopping is not considered satisfactory cleaning of floors per OnQ and make sure every single pin hole is filled in, completely new paint, professionally steam clean of the tile and grout (even though this was no where specified), a single mosquito was found on the wall and this was considered "not deep cleaned". Keep copy's of records for carpet cleaning cause magically this was lost and had to be provided again for this charge to be removed. If you are looking for non stop headaches, anxiety levels through the roof, being lied to, stolen from and treated like spit on the asphalt then I encourage you to rent from OnQ property management. Your choice and best of luck but by from my experience and other just like me RUN AWAY FAST! read more

Wow On Q is awful! I was trying to rent one of their homes and the woman that I was dealing with was so unbelievably rude and condescending to me. She was also very mean and condescending to my realtor. I actually really liked the place that I was going to rent, but after dealing with their passive aggressive comments and snide remarks all day long, I realized it wasn't even worth it to move forward with them. Will definitely never rent a house from On Q! Home owners beware! read more

I highly recommend On Q management to anyone who is new to renting a home. Ryan and Stepahanie are an awesome team. They will assist in any way so you are stress free. They communicate immediately and keep you informed on any issue that arises. Their customer service is outstanding and they always make you feel you are an important customer. Thank you both for making this transaction so smooth . I appreciate all you do and I'm sure I will be back when I purchase more homes! read more

I wouldn't recommend this company at all. Not professional at all. Delivered house as I received it even better. And they took almost all the deposit. read more

Since this company got over the condominium that we rent we haven't have nothing, but problems. We have one week without A/C In Arizona! The solution for all the problems is just it will be fix next Monday. Also like three weeks back our fridge broke down and they took more than 2 weeks to fix it, you be lucky if they answer your phone calls, also be ready for their I will call you back because they never do. read more

The TL;DR Version 2015-2016: On Q Property Management is the epitome of greed. I rented a small unit in Scottsdale. The proximity to Downtown Scottsdale, my company, the waterfront and the "diamond in the rough" rent was not worth the headaches nor the proposed legal action I had to take against On Q Property Management. They try to con tenants out of their security deposits and lie about how the money is used (it's not, the company pockets it). They say services are provided but cannot provide proof of these services, they say invoices are "lost" when in reality they could call said "company" and have said "invoices" reprinted. GREED. Thankfully, I was able to recover the money that they wrongfully kept from me, however it was not without headaches and proposed legal action. The Complete Story: On Q and JD Jarvis had me sign a lease, pay $930 as a security deposit, pet deposit + $700 in first month's rent by July 30, 2015 to secure the unit and move in at the start of the lease, August 1, 2015. The only accommodating thing On Q Property did for me was to split my security deposit in 1/2 and I could pay the remaining 1/2 with September 1, 2016 rent (this was a documented and carried out accommodation). Standard practice in securing a rental space. The unit was not cleaned nor move in ready at the start of the lease and I was not given keys to the home nor allowed access to the home for approximately 1 work week. * This is illegal and against Arizona State Law + Arizona Tenants Rights and Responsibilities *. Documented and certified demand letters were sent before I could receive keys to unlock my front door. After I received the keys, I went to inspect the home. I submitted a 2-page report of my findings + photos to On Q along with their move-in inspection paperwork. Upon move-out, I gave over 30 days' written notice, cleaned, photographed, documented the cleaning process and left the unit in better shape than was given to me. Breanna Smith inspected and commented on how clean the unit was. I received a refund of $730 ($200 less than my security deposit). On the check invoice was "General Cleaning of Unit". I sent Rebeccah Arnett a request for an itemized list of cleaning provided; the company, the date, the services provided, etc. and a deadline to provide this. She did not comply with my request for 15 days. 30 days after my lease ended and I was still requesting documentation. This matter turned into a back and forth (via documented e-mails) from August 19 to September 7, 2016. On September 7, 2016, I sent a certified demand letter requesting an itemized list of services and the $200 owed, or else I was taking On Q Property Management to small claims court to seek the amount owed + punitive damages for their violation of Arizona State Law + Arizona Tenants Rights and Responsibilities (again). On September 9, 2016, I received a check in the mail for $200 with a signed letter from On Q saying: "...The owner was unable to locate the receipt, so has agreed to refund additional $200 that was held". I am 99.9% positive there were no services provided and On Q / the owner was trying to pull the wool over my eyes ... As a property management company, they are only loyal to themselves. They could care less about the tenants whom occupy their properties and in some cases they could care less about the owners they represent. I realize I am lucky. However, a lot of On Q Property Management's tenants/victims are not. So I write this review for those who have been taken advantage of and traumatized by On Q Property Management's greed and their inattentive, dismissive employees. Conclusion: This company cannot defend themselves against tenants like myself and others whom I have read similar reviews from who have documented e-mails, photographs, text messages and certified demand letters. The fact that they could not provide a simple document and in turn refunded the remaining $200 of my security deposit, speaks *VOLUMES* about their role in the situation. read more

These people took 195.00$ from me, my fiancee, and my cosigner. They never looked at my application. They never informed me the house was rented out over 4 weeks of waiting, with their website saying a decision was still pending, and absolutely refusing to communicate in any meaningful way. They refused to return 195.00$ and didnt give me the option to apply for another house in their system. I was livid. I'm still livid. And after reading dozens of reviews of the places they manage in Tucson and Phoenix, it's becoming abundantly clear that OnQ essentially makes more money off of not returning your application fees than they do renting out a property. They left that house up for 2 weeks after they said they'd stop taking applications and the number of submissions just kept going up. I talked with the owner, whom I met, and he never saw any application from me, and he was pissed because he wanted my family to be first on the list. When he called they also denied ever having my application again. And refused to give me 200$ back. Do NOT, work with these people. They make money like parasites. They don't exist to help anyone except to extort tenants and screw home owners. read more

I contacted this company to manage my properties. At first, they were really nice and seemed eager to take on my business. Then all of a sudden, they stopped responding to my calls and emails. At first, I gave them the benefit of the doubt thinking that they were busy, but after a few days, I realized, they won't be responding. They"ghosted" me. I wasted a few days for nothing. Hugely disappointed read more

I'm a current renter under this company and would not advise anyone to rent with them. The only reason I gave 2 stars is because the homes in their portfolio seem to be nice in my area, however the management staff and leasing staff are rude and unknowledgeable. The house we are renting was given to us with so many issues from overgrown weeds, missing vent filters, and overall dirty floors/doors/walls ect. When asked if anything would be remedied prior to moving in the only thing they agreed to fix was the beeping fire detector. They do a 6 month inspection and now have asked us to pull weeds and send pictures within a very short time frame even though they gave us the home with 75% more weeds than we had when the inspector came. Also the inspection was an entire day timeframe with no notice when someone was on their way. Luckily we work from home, but I imagine someone who takes a day off and loses income because of it wouldn't be pleased. Regardless, at the end of this lease we will not stay. read more

On Q may be easy to get into the house but good luck if you have problems with the house getting things done fast and correct. In 9 months have had 3 problems pertaining to the hot water or should I say warm water heater. Hot water would trickle out of the faucet so slow it would run onto the counter. Let's fast forward to now and the water heater busted at the seams and leaked in the garage ruining a decent amount of my items. 2 days later and nobody has shown up to clean up the damage. No I have myself BUT it's not MY responsibility as a renter to unload the entire garage of stuff and suck up the water and put blowers in the garage but I DID. Then it's going to take them 4 days to get the water heater and they offer me 300$ to stay in a hotel in Gilbert on Friday, Saturday and Sunday night. What hotel can you get for 100$ a night. You can run the dishwasher for 4 days as there is no hot water. Ohh who needs to do laundry for a family of 4 on the weekend apparently nobody to th We had a roof leak through the ceiling 3 months ago and the leak was fixed but no drywall damage was fixed and the holes are still in the ceiling growing god knows what at this point. So if you want to get into a house fast and easy this is it. Just hope you don't have any problems. 3/23/20 Moved out in February and they sent me an itemized list of $1203.83 it will cost to fix problems I left. They say I didn't clean and are charging $220 for cleaning even though it was professionally cleaned and the carpet and tile was professionally cleaned as well. I have 50 pictures of this house showing it's clean. I pressure washed all patio and driveway and they are charging $269 to do just that. Long story short they would be better off just saying your never getting your money back deal with it. I will be sending my complaint and pictures to the BBB to let them deal with this joke of a company. read more

This property management company is TERRIBLE and the WORSE company I have ever dealt with in Arizona!!! PLEASE stay far away!!! It really took me some time to gather my thoughts and write a honest and fair review. Staff and management are careless and the company is money hungry!!!! Starting with the leasing agent I worked with, JD Jarvis; he's rude and inpatient!!!! Seems to be bothered every time you have a question or concern. You're in the wrong field if helping others isn't your thing. Next would be property manager Colin Laskowski; he's a flat out liar and unprofessional. He makes OnQPM look very bad, and if I was you Alyssa Eddy, I would make him go through another training or fire him!!!! So before the move in process; I've given he company a "retainer fee" which includes security deposit and other fees to take house off market, after voicing many concerns to staff; will this broken window be fixed, will items left in the property be removed, will it be cleaned etc. I was able to view house in person. The response I got back were all yes. So I proceeded with the process and signed a 18 month lease with the owner of the property saying thats fine. Days later after giving my retainer fee and SIGNING lease; I get a email saying the owners no longer want to do an 18 month lease, will you be willing to change to 12 months. This is 4-5 days before the official move in date. I informed Colin Laskowski of my concerns and how I don't want to proceed with this property because it seems that I'm not wanted. I didn't feel comfortable living in someone else house for 18 months knowing I'm not wanted. Rather than being happy spending all this money moving, I felt trapped. I was told by the property manager Colin that he would handled it ; and I guess handle mean pressure the owners to abiding by their commitment from the signed lease. A few days before move in, the owner stated 18 months is fine. So move in day, which was on a Friday, the remainder of September rent, plus first month rent was due. So over $4000 in a 7-10 window was giving to OnQPM. I get the keys and head over to the home, starting with the broken kitchen window, which was promised to be fixed before move in was not fixed at all. The floors and walls were dirty. The kitchen cabinets, drawers, all had grease on it , bathroom sinks, showers were FILTHY and grime all over, items were left in cabinets and the garage. Shower curtain and pictures were still left hanging up and drapes in every room. Not even a welcome basket or greeting card was given. I left a beautiful home in Eastmark where my property manager was very pleasant. So I reach out to Colin multiple times, before he finally given me a call. He stated, "the house was CLEANED and no other CLEANING would be done. If you would like to clean or hire cleaners that would be up to you". These are his exact words. I have messages to prove. He also stated, " the owner said it would be ok to remove the shower curtain and any pictures that are left hanging". After I sent him over 10-12 photos of the property not being up to par. I'm extremely frustrated and overwhelmed at this point. After the owner telling me that he no longer wants to do an 18 month lease, the property being Filthy not suitable living conditions, dealing with rude and careless leasing agent and property management, I told OnQPM that I would like to move out the next day which was a Saturday. That Monday after being offered cleaners 3 days later and already living in the filth; I informed Alyssa Eddy that the offer of cleaners and me staying is out the window and I moved out that Tuesday.She admitted that Colin was wrong about cleaners coming out to the unit before move in, the property wasn't cleaned for over a month. The entire process was unprofessional. So now I'm forced to forfeit all the hard earned money I just given them $4000, AN ADDITIONAL $1000 - MOVE OUT FEE- AND I'M RESPONSIBLE FOR TWO MORE MONTH OF RENT. THIS IS NOW A LEGAL MATTER that I'm pursing and also THE HOUSING AUTHORITY WILL BE INVOLVED AS WELL. read more

This is a dishonest property management company. On Q tried to scam me on a property that I applied and was going to be accepted for. When I had applied to the home the Zillow listing and application was $1999/mo. Upon being told we were the best candidates and were being accepted Jerry Reidhead of On Q Property management said "I just found this property had a huge typo on the price, it was supposed to be marketed at $2,999. Are you guys still interested at that price? You are the most qualified application and I should be able to get you approved today if so. Thanks". This is extremely unprofessional business practice, they raised the monthly price by $1000/mo on a house that already had an inflated price. Upon telling Jerry that this is unacceptable they took no responsibility for their mistakes. I will leave screenshots of conversation and response along with original price on application and On Qs pathetic attempt at passing off their mistake. Please do not do business with On Q Property Management. The original listing price of $1999/mo was on multiple websites and documents. How could this have just been a typo? This was clearly a maneuver to try and rip me off. read more

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My review is based STRICTLY based on my dialogue and communication I've shared with Matt. I DO NOT work with On Q Property Management at this time. I'm a 1st time home buyer, having bought about 6 months ago. Very suddenly I'm now moving to San Diego for work and family, so I'm left with a quick need to find a property management company. I don't have a CLUE about the process or where to start, so my realtor suggested to start at Renter's Warehouse. I met with a rep from there who was very nice, but when he got to the fees he lost me. I decided to do a mass search online for an alternative company to compare rates and that's how I got in touch with Matt. Immediately Matt has made himself available to communicate with me and has gotten back to me very quickly via email each time. Mat understood that I was a first time home-owner and landlord now, so Matt even took the time to educate me on best practices to follow when choosing a management company. And that was after I was even telling him about another company I was considering. Thank you for your help Matt, and for taking the time to educate me! read more

This company is the worse. The only time we get a response from them is when we submit multiple service requests or write a bad review. Here's to hoping this gets a response. SMH read more

If I could give this company a triple negative zero I would. I have ended my lease 3 months ago and I there are sending me a invoice that I am late 2 months. i have contacted the Property Manager Claudia. Let say she has done nothing to correct it cause I just got another notice. I have email her multiple times and nothing been handle. Also I'm still waiting on my deposit. At this point I don't understand how they are still in business. I actually on the phone trying to handle my issue and not once has any one apologize all they do is transfer. Only person who been helpful is Megan and she in charge of maintenance. So she really honest can't help me but she done more than the property manger. Do not rent from them you will be dealing with issues when you move out! read more

BUYER BEWARE!!!! Rented a property for 15 months. I have no kids and no animals. Left the house in pristine condition. Even had it professionally cleaned. OnQ just charged me to have to WHOLE HOUSE repainted to the tune of $1500. Please please do not rent from this place. Super scammy! read more

We lived in a rental home through OnQPM for 4 years. We purchased a home and moved out 11/30/2023 after 4 years of being exceptional tenants and paying rent on time every time or early. The day after our lease ended we were told by Elissa Krause, they picked up a package that had accidentally been sent to the house and that I needed to come get it from their office. That's was all I was told. With moving and it being the holidays it slipped my mind until 12/20. I reached out to let them know I was coming to get it and they told me they threw the package away. Without any warning or giving me a date I needed to come and get it, they threw my package away. I didn't realize it was an important package (thats my fault), I thought it was going to my address and had been delayed with holiday mail. It was worth $150. All they told me was I had a package and I should come pick it up. I was never told a date to get it by or a warning they would just throw it away. read more

Picture your move-in day, your nearing the end of a 1600 mile road trip from Minnesota to Arizona and your excited to get moved into your new rental property with the beautiful pool & hot tub surrounded by palm tress!! But instead what you find is massively large dead tree branches blocking the sidewalk and a portion of the driveway, unkempt landscaping, a pool deck with cracked concrete, peeling paint, broken pool tile, dead palm trees with dead palm fronds hanging everywhere, landscape lights laying all over the ground, holes in the exerior walls and melted artifical turf. Yeah - nothing like what was shown in the pictures on the website. Can you say bait & switch?!! At this point, we had already signed a 1 yr contract and the moving truck was scheduled to show up with our stuff in two days. Within the first month the water heater went out! We were without HOT water for over NINE (9) days!!! No hot showers, no hot water to wash dishes or your hands. No willingness by On Q to call for an emergency repair. During our time in the house ON Q property management notified us on two separate occasions of rental property inspections. We were notified both via email and in writing. However, when it came time for the inspections, the inspectors didn't show up on the day that was communciated, and in the last case, they didn't even show up. Very unprofessional, and in some respect its like they did it on purpose to make it more like a surprise inspection. As we were coming to the end of our 1 year rental agreement, we reached out to ON Q to let them know we wanted to extend and go month-to-month (which is CLEARLY outlined in the lease agreement). We were informed by ON Q that wasn't possible and that the shortest we could do is 5 months. Now to be clear were only 60 days away from moving into our new house, and with rent costing over $3700 a month, I wasn't going to give them over $11,000+ in rent for time were not living in the property. Instead we paid $5000 to have all of our stuff moved into storage and we moved into an AirBnb (which is where I am writing this review from). Lastly - We cleanded the house top to bottom over 3 days , yes we are neat freaks. We had all the carpets professinally cleaned, I patched and painted, I mopped the garage, swept the patio and sidewalks. Needless to say rental property was spotless and in considerably better condition than how we found it. Yesterday we just received two separate emails from ON Q Property Management saying they are holding a portion of our damage deposit for exterior damages like holes and wear & tear in the artifical turf. All of the items outlined by On Q were present the day we moved in, and were items that I documented, photographed and reported as part of our move-in inspection. Needless to say I am considering hiring an attorney - at this point it's not about the money but the principal of the matter - to show them they can't take advanage of people! My recommendation to anyone considering renting from On Q Property Management - Don't do it. There are plenty of other honest, respectful and trustworthly companies to work with. read more

Ellie was wonderful! She went above and beyond at helping us find the right place. She even was willing to go beyond her job and help us out having been from Missouri and gave us some advice on the areas. She really made our day amazing and I would definitely check this place out if your looking to rent in the area. 10/10 experience read more

Been with On Q close to a year as a home owner with On Q managing the rental for us. They've been quite helpful with any and all issues we've had and quick when repairs are needed. Their repair people offer quotes comparable to others. They respond to all my emails or calls and that's very important to us. As an owner, I would like to say that when something breaks down in a home it's not always On Q that has to respond with a repairman. Depending on the repair, It's usually the home owner that first must approve it, so if the Owner delays a repair it makes On Q look bad. We'll update as things progress but as mentioned, we're very pleased with On Q. It's been fours years since our last update and we're still very pleased with how they "On Q" has performed for us. We have had an occasional issue with an employee not understanding some details of our agreement but each time management has taken care of it to our satisfaction. We have just signed for another year. Very satisfied. read more

I'd avoid at all costs - If you're looking to rent, they're eager to help. Once you're in, however, you might as well not exist. Additionally - Cover your butts with these guys. If for some reason you decide to rent with them, before you sign anything, take a lot of pictures, or even video if you can, of the rental you're choosing; while I took pictures, I should've done a whole lot more. I ended up leaving the unit far cleaner than the condition when I moved in, yet they claimed things were dirty/broken, as took it out of my deposit. Like I said - I'd personally avoid them - but if you do - cover yourself. read more

It was such a great experience working with Kim. Such a patient, efficient, and kind spirit. Thanks for the patience and kindness for bearing with me during my hectic work schedule and working nights. Would gladly recommend Kim to any one and On Q property to anyone looking to rent or maybe even buy a home. read more

Our experience with JD at on Q has been so efficient and pleasant so far. He has answered all my questions and handled out applications quickly before a holiday weekend. I look forward to getting keys and continuing a great experience with ON Q and JD. read more