I will be recommending Ross-Beakes Collison to everyone and anyone! I hope to never need them again, but if I did, I wouldn't hesitate to contact them. Their communication was fantastic, their time and cost estimates were correct, and the work they did was absolutely phenomenal! Not only did they beautifully repair the damage to my vehicle's rear end, but they washed and cleaned my car and it smelled and looked brand-new! I'm blown away by the entire excellent experience I had with Ross-Beakes! Everyone I spoke to when I was there was friendly, knowledgeable, and extremely kind. Thank you Ross-Beakes!! read more

Ross Beakes Collision - My car before and after! - Body Shops Near Me - Ann Arbor, Michigan

Great place! Stopped by for an estimate, staff were all friendly and helpful. Got a good price for the repair. Was able to schedule the service the next day, car looks like new, and final price was only 2/3 of the estimate! read more

I would recommend Ross Beakes to anyone. They gave me a quote in under 10 minutes, finished my front bumper repair in a single day so that I wasn't without my car for too long, and even came in slightly under their original estimate. Not to mention they returned my car washed and vacuumed. They went above and beyond and I just wanted to express my appreciation for their great service! read more

Couldn't be more pleased! Price was fair, repair work was flawless, the people in the shop were personable and efficient. There's nothing not to like. Plus they cleaned my car inside and out! read more

Took my mom's car in for a quote on a minor scratch. Craig took one look at it, broke out his buffer and cleaned it up, and some other spots all for free! Lovely service and definitely would recommend this place again! read more

Thank you so much for your time, your expertise, and your kind service! I went in for an estimate and Craig went above and beyond to check a few things for me. Then one of the employees came out and helped me with Understanding how I can remove a bad paint job that I did (Sorry I don't remember your name!). You guys went above and beyond to help me and did not even charge me for it. Your customer service and professional service is top-notch! And it will not be overlooked! read more

I needed to have a bumper replaced so I took my car here. The work was done when I wanted it and was the same as the estimate that they gave me a couple months earlier. The car looked great. read more

Excellent service. My car was beautifully restored. Considering the convenient location and the amazing workmanship, Ross Beakes deserves an all star review. read more

Josh Long with this company helped me while I am out of town with my two sons. My one boy was at soccer camp 25 minutes away, while my other son and I were going to hit a museum. As we pulled into a parking lot, my shifter cable broke, and nobody around would even attempt to help me until next week. Josh went above and beyond to help my son and me. I was scared and freaking out about getting to my son at camp, and he helped me get my car going. It wasn't his job, and he could have told me he couldn't help me like everyone else did, but nope HE went out of his way to make sure that I could get to my son. Josh showed that there are good people out there and no amount of money can repay him. Josh Long is a rock star, and I'm so lucky he was my guardian angel today. read more

The WORST customer service representative!! Unfriendly towards people of color. Had a terrible experience trying to set up an appointment.

This is honestly the best customer service I've ever received for any type of service and the team went above and beyond my wildest expectations for any type of service in the automobile industry. Starting with the super friendly front desk staff, everyone at Ross-Beakes was helpful, knowledgeable, and easy to work with. Throughout my entire process of getting my 2018 Honda CRV repaired, the team at Ross-Beakes kept in close communication with me, provided information and details of possible scenarios, and took the time to answer any questions I had. They were up front about estimates and honest about the expected time frame for repair. The team more than delivered on their promise. They worked closely with State Farm insurance and have won a bunch of awards for Honda service. When I picked up my CRV I had a question about a panel that had been previously damaged while parked and the front desk staff went back and got the service staff to explain to me the issue and breakdown of the cost to repair in depth. They are always busy but take care of every individual customer. I've had a total of two issues I've brought into this place. The first one was a piece on my prior 2008 Honda Civic which they fixed for free and the gentleman tried to decline my cash tip at first. Then repairing the rear of my CRV was an extremely smooth process. Additionally, thy washed my car and cleaned the inside of it (which had nothing to do with the rear damage) and it looks great! I will definitely always be returning to Ross-Beakes if the need arises. read more

These guys did a wonderful job! The estimate Ken wrote up was fair and significantly lower than a local dealership. Their work was great and it was done when they promised. I hope I won't need to use a collision shop again but if I do I'll be headed back there. read more

Just wanted to report a fabulous experience with this place. My bumper fell off after someone must have tapped it in a parking lot. I brought it in for an "estimate," and as part of the "estimate" process, the RB owner took 3-4 pieces off of the front of my car, bent them back into shape, reattached them with a few extra pieces of small hardware, and it was good as new. In other words, the "estimate" involved fixing my car completely! I said "I'd love to pay you for your time," and he said, "don't worry about it, it only took me a bit, I'm happy to help!" Just so friendly and generous. Thank you for this great experience, RB! I was smiling all day about it. read more

recently returned from Florida with a window regulator that had to be replaced. my car is 20 years old and parts are sometimes hard to come by. thankfully Josh calmed my nerves and said it's no problem. it is now fixed 100% to my satisfaction . I cannot believe the great service I got ! on time ! fair price ! and Josh could not have been nicer ! thank you ! read more

I have now gone to Ross Beakes twice. Once for a repaint and the second time to replace the dented back hatch. Both experiences were very positive. The first time, not every section that was supposed to be completed was done, but they quickly set up another time to fix this and even dropped the car off at my home afterwards. My car looks brand new! This is the only place I will go in Ann Arbor if I have car repair needs! Highly recommend. read more

Completed my husbands truck, the first time we found a few minor issues, they went over it and corrected and even worked with us on the price. Fair, professional and great customer service. Would recommend. read more

Ross-Beakes, you've done it again! You've taken in one of my wounded road warriors and made it like brand new. My Civic had just turned seven months old when someone else somewhat smushed its rear end. Fortunately, Ross-Beakes is an "approved shop" with my insurance company, so I quickly took it in for an estimate. Only had to wait a week for the parts to come in. Got a new rear bumper, new trunk lid, new tail light housings...and they matched the paint perfectly. It only took 3 days too! As much as I wish I could say I haven't been a long-time customer, I can't, because I have been taking my vehicles to R-B for several years now...whenever things popped up (or popped off). Their work is super high quality--it's lifetime guaranteed, btw--and their customer service is nothing short of excellent. read more

We had to have a door on our brand new 2014 Chevy Cruse replaced. A woman driving an SUV backed into the door and crushed it. Josh and his team made a temporary fix so the passenger door could be used. They ordered the parts, installed and painted the door. They even washed and vacuumed the vehicle. The color and finish matched exactly and the car is like new again. Great workmanship and customer service. Same quality experience as twenty five years ago when I used them in another incident. A+ overall. Use them --- you won't be disappointed. read more

I brought my Honda Civic in because there was a small rust spot that needed to be taken care of before it spread even more. They were so so helpful and as a young(ish) woman, i never worried about being taken advantage of like I sometimes do at other car places. Would go back and recommend to everyone I know! read more

Through one thing and another my family and their cars has used Ross-Beakes half a dozen times, over a couple decades. Every single time they been excellent. They take care of all the insurance information, are quite on target for their estimate, always on time, and beautiful, beautiful work. And SO friendly read more

Showing these guys some Yelp love. I stopped in to ask about repairing very minor damage on my car. They talked me through options and gave me great advice. They asked if I was paying out of pocket and seemed to have my best interests in mind. They were quick and professional and they saved me a lot of money. Thank you, guys! read more

These guys are the best. Took care of my car while I was out of the country and it came back looking better than it did when I dropped it off. Josh was very understanding, as I was paying out of pocket, and presented all possible options to me while getting an estimate. Josh and Bobby are both extremely friendly. Never bringing my car anywhere else! read more

The best! I brought in my Honda after a bump in the grocery lot. AAA estimate was $1000 for parts/labor/paint/etc. (thank goodness I paid $0). R-B work was superb! The car looked great - I told them they'll need to paint the rest of the car to look brand new like their work does! Car in on Monday, out Thursday. And they had to reinstall the kayak rack too. Friendly, professional, and quality work. Thanks guys! read more

I Had a little Fender bender on the side of my car with the garage that I put my car in. Went to this body shop to get fixed and I was scared it would be expensive. The man working at the desk came outside, fixed it in 5 seconds and DIDNT make us pay at all! This is why I love the Midwest and shows how nice people can be. Best body shop I have ever been too. read more

I've gone to Ross-Beakes twice and its been a great experience each time. Josh is very helpful, and even worked hard to get me good deals on replacement car parts because he knew I was paying out of pocket. The service is reliable and top quality. I intend to continue to be a loyal customer! read more

Ross-Beakes is the best repair shop ever. Congenial, helpful and they do things exactly right. I'll be a customer there for life. Also, they're a State Farm preferred place so if you have State Farm - no having the adjusters come out to your place or any of that. read more

Awesome service and work. My car looks great and they had a fair price. Estimate process was easy. Car was done when they said it would be!

Great and fast service. Reasonable price too (nothing beats that)!!! Josh is really helpful.

Took my car in for some bodywork on the front doors (remove some dents, reattach the inside of the door to the outside) - they gave me a very reasonable quote, had the car back to me within 2 days, and were very professional. I will definitely use them as my repair shop in the future. read more

These guys are good as it gets. I have used them three times now, and each time my car came backing looking better than before the accident, as they fixed minor bumps and scratches without charging any extra. They are extremely customer friendly, getting me a discount rent-a-car rate because my insurance didn't cover it. This last time, the repair took a week longer than expected due to blizzards in the mid-west, which held up their parts delivery -- Ken offered to pay for my rental car for all the days that delivery of the repaired vehicle was held up beyond the date they had promised it. Awesome. As I said, this is as good as it gets. read more

We could not be happier with the work that Ross Beakes did on our Honda! They finished the work on time and came in under the estimate. They were kind and professional, and the work that they did was outstanding. They even worked with our dealership to have the vehicle calibrated, which we thought we would need to do. Highly recommend! read more

Thank you so much for the great job you did on my 2008 Mazda 3! I hit a deer which caused quite a bit of damage. My car came back looking almost brand new, clean, and warm! I'm almost afraid to drive it because I don't want to ruin their work. Ross-Beakes handled the insurance company for me and treated me so well. Everyone there was so nice and helpful. Great place and very convenient. read more

They matched the paint perfectly on my 7-year old, 125,000 mile car (I had to get a door, bumper, and quarter panel replaced), and when they gave it back to me they had washed it and even shined the tires! Very nice customer service too. read more

Highly recommend Ross-Beakes for all automobile repairs-very professional, respectful, honest, and skilled! We've taken several cars over the past years to Ross-Beakes for body repair and the end result always exceeds our expectations. Happened to deal with Josh during our last visit. He was extremely helpful and offered an excellent alternative to a car repair that could have otherwise been a big expense. In this day and age, employees and businesses like these are rare finds. Very appreciative that we can depend on Ross-Beakes, when needed. read more

We unfortunately have had to use Ross-Beakes services three times over the course of the last six months (bad luck, I guess). At times when accidents are stressful and annoying, the staff at Ross-Beakes somehow makes the situation more tolerable. The staff is always pleasant and helpful. They are quick with estimates and worked directly with our insurance company to get them what they needed for the claims. The work is always done well and they deliver in the timeframe promised. The only downside is that they are often so busy, it can sometimes take weeks to get on their schedule. read more

I am very impressed with the service we received from Ross-Beakes Collision. The body work only took 3 days. Our CRV Honda is 10 years old. The crew detailed the vehicle. It looks like a new car! Would definitely recommend their services to my friends. read more

Josh is awesome! I got some scratch on my car and don't know how to fix it. Josh proposed several plans at very very reasonable prices and let me choose. He even provided some help for free. I feel like Josh treated the customer as his family. He is so nice! Would definitely recommend this place. Thanks Josh!!! read more

Ross-Beakes is an amazing repair shop! I got my side mirror fixed in one day for a very affordable price. My car was super clean when I got it back, and it looked brand new. Josh was very helpful in this process! read more

Pretended to not know anything about my vehicles damage. They made an estimate for over $7000 because my car is a "Luxury car". It was nothing more a slightly dented quarter panel. I got it fixed in New York for less than $150. The $150 covered the paint job. I used dry ice and a hair dryer to pop the dent. Writing this review to warn others. read more

I can't seem to part with my 11-year old 350Z, but the plastic fascia had begun to look like it was on a car twice that age. When it came out of the shop, it looked brand-new. They cleaned the interior and addressed items that were above and beyond my expectations. It's refreshing to know that attention to detail and customer service is still out there! read more