I found the doctor to be very professional and focused on addressing my health questions in detail…read more They explained each step of the care approach and made sure I knew what to expect going forward. The support team was welcoming and kept things running on time which made the visit stress free.

I've been to a few different clinics before and this one stood out for how it was handled. Not…read moreflashy or anything but very steady and professional. The doctor took time to understand my concerns and asked detailed stuff about how my symptoms have changed over time. They made sure I was comfortable during the talk and allowed time for questions at the end. Staff outside the exam room were also helpful and didn't act rushed. It was a well managed visit and I felt heard.

Awesome doctors. Great care. Dr Murray is great as are Dr Carter and PA Shawn. The team works…read moretogether to see you're well. I gladly come to them from Redding to get fixed up.

Firstly, I'll give you a warning since they shrug and let you find out yourself. Are you sure…read morehighway 101 will permit to arrive on time for your appointment? I allotted an hour and a half for what would be a 25 minutes drive at 4am just in case I had trouble finding the location, but the solid gridlock on 101 at 2:00pm and the tricky signage for the connections between Highway 87 and 101 left me SOL, (sadly out of luck). Also note, Yelp's four-star rating looks to be overly generous, especially if you scan through the number of negative. reviews. I agree with others, the office staff is short on caring, and I discovered why they insist on having your credit card number up front. Instead of offering a heads up about the navigational problem, orgiving you a detailed set of directions for people coming from a northwesterly or northerly direction, they can claim a hundred points to the patient's zero, for they're going to collect $100 from your plastic if you're sandwiched between semis and can't make your appointment. All I needed was someone to do a thorough job of cleaning the wax from my ears. Now my. 80 year old wife is going to have to do it-- before Costco will examine my ears and adjust my hearing aids! That's all it's. about. Life has become a bit complicated, has it not?

The visit went smooth. The front desk was efficient and didn't keep me waiting. The doctor was…read morestraightforward and checked on things I wouldn't have thought to mention. They gave a few tips I hadn't heard before and didn't seem rushed. I felt listened to without it being overly formal.

I contacted them May 6th to request a new patient appointment, and they made one for me July 3rd, I…read morecalled all the other ENTs that my insurance covered in the area and they were the only one that could fit me in that soon. I called them today June 11th, I called them hoping maybe they had a cancellation, and they told me that since they are no longer going to be taking my insurance as of July 21, they're not seeing any new patients with my insurance. Apparently, they knew this three months before July 21, but still let me make my first appointment, and they said they're only calling people a week before to let them know that their appointment is canceled. I just got lucky because I called earlier. So their plan was to just let me sit there until right before my damn appointment to let me know I had to look for a different ENT. They said they're too busy to let everyone know that scheduled. These people care so little about the well-being of their fellow humans that you sit there for months thinking you have an appointment and knowing that you're not actually going to get to have it. They don't care about your health issues or what's going to happen to you now that you have to go and look for an entirely new ENT and wait the four or five months it takes to get in. I need a procedure in order to fly for a very important medical appointment, that I now can't make because they were so careless as to not let me know my appointment was not happening. Please everyone steer clear of this place if I have to find a place out of network, because they didn't give me time to find another doctor, I will be bringing them to small claims court for whatever my out-of-pocket costs are.

Dr. Hamed Sajjadi was one of few doctors I could find that is an Ocologist (Ear, nose & throat)…read moreunder my Athem Blue Cross health coverage). Dr. Sajjadi's office is located near Good Samaritan Hospital on the second floor of a two story medical building. His office is located away from Samaritan Drive, but if you follow the signs for his address it will lead you there. My first visit with Dr. Sajjadi was the day after Christmas. I was surprised any medical office would be open that week. My visit was to find out more about some sinus problems I had been suffering from. I arrived about 15 minutes early to fill-out the required paperwork for first-timers. There were about 3 others waiting in the lobby. The doctor was running behind by about 10 minutes finishing up with another patient. Dr. Sajjadi is very personable, and after his diagnosis discussed possible treatment plans. He gave me some sample prescriptions to try and made another appointment for 30 days later. My second visit to Dr. Sajjadi's office it was completely different from the first. I arrived a couple of minutes early and the lobby was completely filled with patients waiting, probably 12 people (some parents there with kids). I checked in and found the last available seat in the corner. I started reading a magazine and could hear that other patients were still waiting and it was 30 minutes passed their schedule appointment. I was on my fourth magazine when I was finally called, just about 45 minutes after my appointment time. From there I sat in a exam room for another 15 minutes or so waiting. I don't mind the wait, as there can be unseen circumstances, but the receptionist should give patients an idea of how far behind they are running for the afternoon, so other engagements and commitments can be rescheduled or delayed. I have enjoyed Dr. Sajjadi's service and knowledge and believe he is a very good doctor. Hopefully, my next visit will be more on schedule.

The receptionist is beyond MEAN. Holy shit I've never been treated so horrific! She clearly did not…read morewant me as a patient and was VERY pleased to say Dr. Ruffy was booked out past 3 months! And was sooooo mean about insurance when I'm paying 2k per month for insurance. Mean mean mean. And very mean. Hard pass.

In April thru my primary care physician I made an appointment with Dr Duffy for ears that were…read moreblocked... painfully waited for the July 24th appt they graced me with. Today I drove 25 miles from South County to the his Los Gatos office. His receptionist checked me in but stated w" we no longer accept your insurance so you can pay cash today! " Nope !! and how poor that this office never in advance advised me that they no longer accepted a major insurance program Receptionist was very arrogant too !!! I would never used this group nor recommend them to even my worst enemy !!

Office was organized and I didn't wait long before getting called in. Doctor explained things…read moreclearly and didn't rush me. They checked things throughly and gave some advice that actually made sense. Staff was polite too. Not perfect but definitely a good experience compared to others I've had.

Wow! One of the best, most professional and very much emphatic, caring people and surgeon I met…read moreyesterday. Monday, I lost complete hearing in my fully working right ear, over six years ago my left ear has reduced hearing to about 40 %. Loosing complete hearing in my good ear was a big shock and I was very upset about my situation. I was referred to Dr. Maw by my PCP and from the initial contact for the appt.( Which they accommodate right away same day) till I finished my appt same day every person including Audiologist and Surgeon I met were awesome. I have not seen such a service in our modern medicine. And believe me this statement is from a professional who managed healthcare facility with over 10 staff members and three doctors for over 25 years in this valley. This office has exceeded my standard of excellence which I had set up for the practice I managed. Dr. Michelle Inserra treated me with my condition and beyond my expectation, she is down to earth, explained me every single details of my care and treatment in pretty simple language, very personable and without a complicated medical mumbo jumbo. In one sentence, I walked in this clinic upset and crying and walked out with a big smile on my face. Not only that, but when my pharmacy had an issue filling prescription and one of the wonderful girl at the clinic told me not to worry about that she will personally take care of the issue with pharmacy and she did before even I reached back to home. This medical office is nothing but "AWESOME" Keep up up good job, remember "Quality goes in before the name goes on" See you guys soon.

I did not see Dr. Maw but some other Dr. After waiting 55 minutes I tried to reschedule. I was…read moretold I had not waited 55 minutes because I had arrived 5 minutes early and therefore only waited 50 minutes. At 58 minutes I finally saw the Dr who spent a total of 7 minutes telling me there was nothing to be done about my hearing loss. That didn't match up with what my referring ENT Doc said so I will go elsewhere. The first floor of the office is nice. The second floor is almost 3rd world, all plastic and metal furniture and vinyl floor. And the staff break room is right next to the waiting area. For 55+ minutes I got to hear all about the health and family problems of the staff.