By far, the worst buying experience I've ever had. I purchased a '21 Ford that was "immaculate"…read morebefore I got to the dealership but the sunroof headliner and inside passenger door handle were broken when I went to test drive it. They promised to fix both before we closed the deal. Now it's more than a week later and my car has been "in service" at a closer Five Star dealership, and when that dealership requested the parts my car needed, Five Star Chrysler waited until after parts orders could no longer be placed that day, then confirmed they would fix the headliner, not the door handle. The GM avoided my calls, everyone else said he was working on it, but eventually did agree to order the handle. So, the car was bought, given right back to them to fix, transferred to another dealership, and the repairs there added another week on top of that. I cannot stress enough, like most everyone else who has reviewed this place: STAY AWAY

Worst customer service experience I have ever had. I purchased a Range Rover in February turns out…read morethat it had a roof leak. Came back seven days later with pictures and video. They said they would fix it. Turns out that after returning to the lot and checking on the status the left the vehicle in the weather including days that it rained, so of course I have pictures and video of that. Told them I was not happy and didn't want the vehicle since they had made no effort to fix it and in fact left it out in the rain after being told it leaked. They then again to get me into another vehicle. They then depreciated the value of the Range Rover that they sold me with a leak and left me upside down in a loan on a Jeep Compass. Not happy with the situation I cut my loss and left. Then because I'm out of state and in Macon due to work, I went home to pay the taxes and get my tag for the Jeep Compass which I'm told is not in my name. Call ALM CDJR Macon and repeatedly get sent to voicemail of the tag clerk and voicemail of management who has full voicemail, so I get no answer. When I finally get someone on the phone, they always state that they will give me a call back which I never receive. Driving with and expired temporary tag I am now frustrated and angry with the treatment. Very upset and always in a time crunch due to the nature of my job I drive to the dealership to see managers and works comfortably seated and relaxed. Knowing that I was upset I left my car running to be in and out as fast as possible so that I wouldn't throw a fit. Tell the manager that I need a resolution and I leave. Not sure how my situation will end but buyer please beware. Also, I'm now looking for a lawyer to seek compensation for the depreciation value that I loss from a car that had a roof leak and the hit on my credit because they did not pay of the Range Rover in a timely manner and I had to continually call and tell them I was getting collection calls for the vehicle that they were to pay off. My next step is to protest in front on their lot with signs until the situation is resolved. They have no idea what they are doing. They even put me in a dirty rental car with the previous customer information and paperwork in it which again I have proof, pictures, and paperwork on. I'm exhausted dealing with this dealership. Never again will I purchase anything from this brand.

Stay far away from here. I financed a car through this place 2021 and they sold me a lemon…read more Transmission messed up 5 months of having it.

I had a really disappointing experience at Kia Hutchinson of Macon. I pulled onto the lot, parked,…read moreand started looking around at the Sorento and Telluride models. There were three salesmen standing out front, and not a single one acknowledged me. No greeting, no "let me know if you need anything," nothing. I spent about 30 minutes walking the lot, clearly browsing and interested, and still no one approached me. At one point, a salesman even walked right past me without saying a word--not even a simple hello or offer to help. Eventually, I gave up, got back in my car, and left. It's frustrating because I was genuinely interested in buying, but customer service matters. I'll be taking my business to another Kia dealership--hopefully one that's actually interested in helping their customers.

Service always top notch! Friendly and fast! I've never bought a car anywhere and had service…read morelike I do here!!!

While visiting an elderly friend of mine I noticed and commented on her very nice looking beige…read morepreviously owned Cadillac she'd just purchased from Hutchinson Auto Mall. She couldn't wait to tell me how unhappy she was with Hutchinson Auto Mall because they'd taken advantage of her. They sold her an expensive service contract yet she just could not get them to honor any of the multiple necessary and very expensive service repairs that started happening very shortly after the purchase. She really didn't even know how much they'd charged her for this service agreement because the finance manager told her, "don't worry about that because it's already included in with your payments.". I asked her to let me look at her finance contract - and HOLY COW - $4,921.00 !!!! Allow me to spell that out !! FOUR THOUSAND, NINE HUNDRED, TWENTY ONE DOLLARS . For an $895 worthless service contract. Just so you know, they did offer to cancel it when we asked at the dealership after just a few months of ownership - and they said SURE - they'd give her back $432.00. So. We called the service contract company for an answer repeatedly over a period of several days and were finally told, "Ok, here's the deal. The $432.00 amount was THEIR (the service contract company's) 'rule of 7/8ths' part of the refund... but the dealership also owed my friend the Hutchinson's part of the refund... of $3,078.00 !!!!!!!! She was absolutely mortified to find out that in THIS city and at THIS LATE DATE something like this could still happen to a private citizen. It may not have been out and out CRIMINAL what they did to her ... neither is putting a bullet through your dog's brain just because you were in a bad mood - but it certainly BORDERS on what's legal and/ or ethical. I really do wonder how a prosecutor, judge, and our Georgia court system would look at something like this ? Just do yourself, your family, friends, coworkers, a huge favor and look away... far FAR away... from this dealership. They sold my friend an $895 worthless service contract for almost FIVE THOUSAND DOLLARS - would absolutely not calculate the full and honest refund - and then slipped and slid around in their service department and STILL made her pay for all those expensive repairs. Way to go you guys. You took advantage of an old lady with good credit who thought she needed a Cadillac who, after the death of her husband who used to handle all the financial stuff, YOU saw a way to line your pockets. Well done you.

I received excellent service the very first day I walked in....from the General Manager to the…read moresalesperson (Jordan Stanley). All my questions were answered and I left very pleased with my vehicle. For GMC, this is the local place to go.

The absolute worst! Did not fix my daughter's car right. Called to ask them to make it right,…read moretold me no. Manager called and ask to give them a chance to fix the problem and promised to call and get manager to call too by today. No call, they don't give a damn about there customers.

Ask for Autumn, she'll get you right! Had a great experience working with her. She valued my time…read moregreatly and was super informative in helping me find what I was looking for.

highly recommend not taking your car to Mazda off of Riverside. $462.21 to change a battery and…read moreoil change. I've bought two cars from five star, won't be doing business with them again. Have had them service my car since 2019, ridiculous. They wouldn't budge at all on the price point. They've lost my business, with service and buying another vehicle via five star. $75,000 in cars, and five years worth of service and parts. Loyalty doesn't matter. Thus, they've lost a loyal customer. Business is business, goodbye fivestar.

This car was bought new from this dealer ten years ago by my former husband, the father of my…read morechildren. When I attempted to resell it to them this week, they made me an offer I could very easily refuse. I took it to Warner Robin's and sold it there at carmax for over four (4) times what Four Star offered me! Live and learn!! Beth M. Duncan

Avoid dealer and affiliated 5 Star Hyundai for repairs if possible. My 2025 GV 70 with less than…read more3,000 miles was towed their for warranty work 9/16/24, and apparently was involved in an accident. They have not repaired or returned it as of 10/9, and Genesis Cust Svc is no help. Consider a Lincoln.