I have asked several times to not have my name and address sold to insurance companies by Community…read moreFirst Credit Union and, despite calls and letters, they are still selling my information. I don't want life insurance. I simply want banking that is not part of a large corporate banking system. It doesn't work to advertise community and then spam your customers. I will be taking my business elsewhere.

Community First is pretty awesome, as far as financial institutions - I mean, let's face it, banks,…read morecredit unions etc, they are all in the business of making money so of course we are second to that, but I would much rather be second that last like most customers are at other banks like Wells Fargo etc. I have a very unique Real Estate circumstance and Nick Garcia was able to help me through the process, managed my melt downs like a pro, was kind to me even when I was a tad (ok a lot) bitchy at times and is still nice to me after the process. Who can ask for better than that?!

I'm sure you already know this, but State Farm is not a good neighbor. We have been with them for…read more24 years. We had 4 policies with them: homeowners, two cars, and umbrella. We never made a claim on our homeowner's insurance, but they are dumping us (non-renewal). Furthermore, they are reporting to everyone else that we had a claim in 2020 even though we withdrew it before we they even came out for an inspection. There was never any claim. But they show it as a loss of $0. That makes it even harder for us to find insurance. No other insurance company will take us. We have no choice other than the FAIR plan. We will have to get a DIC policy to cover everything other than fire. State Farm said they were willing to offer us such a policy, but they're only giving us a 5% discount relative to last year's premium. They're excluding the biggest risk factor (fire) and giving us only 5% discount? Fair is going to cost us $6,500. Last year we paid $2,464 for our homeowners insurance. Now State Farm thinks we're going to pay $2,343 for a homeowner's policy that excludes fire, which is by far the biggest risk? I don't think so. We already got a lower quote for a DIC policy from a company that has a better A.M. Best rating than State Farm. We're also looking to take ALL our business elsewhere. (Now they say they're going to take away our multi-line discount because we no longer have homeowners insurance with them. They dumped us!) I don't appreciate being treated this way. State Farm didn't even have the decency to notify us in appropriate manner. They simply sent an email that was written as if we already knew our contract had not been renewed. Our new insurance agent has been much more helpful. She answered all our questions and took the time to think about what might be in our best interest.

I have been with this office since I was 16 and just starting to drive. So that's been 3 decades…read morenow and still going. I absolutely love John's staff. Penny & Nancy are so helpful and easy to get in touch with. I have had all my cars, motorcycles & renter's insurance through them and have never been disappointed with their service. Give them a call and find out for yourself. You will not be disappointed.

Do not trust your money with this bank because they do not trust their customers. One male teller…read morein particular is a person who will act behind a customer's back in a deceptive manner.

Not open on Saturdays!!! Contrary to what is posted on…read moreYelp. Limited hours. Closed Saturdays.

Went in to change my daily limit so I could pay for a car service. It was a busy time and only one…read morewoman was working to get through everyone but she was so amazing that I didn't even mind the wait. She was so kind and helpful throughout the transaction and made my experience! Definitely the best experience I've had going to the bank!

As we all know customer service at any banks is either a hit or a miss. While in the location I…read moreneeded to take care of some banking needs. The minute you walk into the bank you are welcomed with a nice "hello what can we help you with?" I said a deposit. After waiting in line no more then couple minutes. Then I got to the teller. The teller said welcome to Chase Bank. How can I help you, please. I told the teller I need to make a deposit. Also make my credit card payments. said not problem. No more then couple minutes I was in and out of the bank on Thursday afternoon. If you are looking for a Chase Bank that has great customer service skills. Then you will find at this Chase Location. Overall I was much more pleased than expected. The plus, you have private parking lot. Also street parking.

These people are life savers. Our home insurance company dropped us because our house was too far…read morefrom a fire hydrant . I tried several places before realizing that I should just call Gaffney Insurance since I was already using these guys for business insurance. I have since referred several friends to them because they alway do a fantastic job, plus if you live in West Sonoma County a lot of insurance companies can be wimps about insuring you, but these guys seems to know how to navigate through all that. They go above and beyond to make sure you're covered but without trying to scare you into insurance you don't actually need. Call these guys, they'll take great care of you!

Could not get clear answers and spoke to David who was nice at first but when I answered a question…read morehe asked he became very rude. They also said that if I want auto insurance that I need to get home insurance. I did not have a good experience with Gene Gaffney Insurance.

This bank may be a "small town bank" however their friendliness, willingness, knowledge and…read moreattitude go above and beyond. I live down the street- and for 7 years they have been kind enough to deposit my rent to my landlords account twice a month; and I don't even bank them! For years we have built a comfortable rapport. I recently have chosen to close my account with my existing bank and will be opening an account come Monday. All tellers are great providers of customer service/ Elvis being the one that helps me most often with a smooth and friendly transaction each and every time. BMO Forestville has gained a customer and I'm certain future visits will continue to be of excellence. Looking forward to banking with you and thank you for past services!! Misty Duncan

My first interaction with this location resulted in a significantly poor customer experience. The…read morecore issue stemmed from a routine transaction that was unnecessarily complicated by a lack of clear communication. The transaction could have been managed effectively had the teller taken a brief moment to clearly explain the necessary process and potential implications to me as a customer. This failure to educate a first-time user of the system led directly to confusion and subsequent complications. Critically, the teller refused my request to escalate the issue to a manager for further clarification. I was told that escalation would be pointless as the manager would simply repeat the same information. This refusal of a reasonable customer request is a serious breach of standard customer service protocol and conflict resolution practices. The unaddressed issue and the unilateral decision made by the teller unfortunately had direct, negative consequences on another major, time-sensitive transaction. Upon circling back to speak with the manager regarding the situation, the interaction was deeply unproductive. I was made to feel that the confusion and complications were solely my fault, based on an expectation that I should inherently understand the nuances of the banking system. This meeting offered no constructive solutions, no apology for the staff's initial refusal to escalate, and no attempt at service recovery. The staff's approach demonstrated a profound lack of basic customer etiquette and very poor conflict resolution skills. While systems and processes can be complex, the responsibility lies with the institution to facilitate a smooth customer experience. The experience I had demonstrated a systemic failure in three key areas: customer education, willingness to escalate, and management's approach to service recovery. I left the branch with more questions than answers and a negative business impact, which is unacceptable. Prospective customers should be aware of this significant deficiency in customer service training and conflict management. I would rather drive the additional 10 miles to another banking facility that truly holds value in its customers.

Joseph Lehr went above and beyond in assisting us with our renters insurance policy. Super…read morefriendly, respectful and incredibly helpful. Highly recommend. Thank you Joseph!

I cancelled my policy with Allstate over 3 years ago. I continue receiving solicitous phone calls…read moreafter repeatedly indicating I'm not interested in coming back to Allstate. Today I received another badgering phone call. I told the sales agent from your office that I am currently homeless and without a vehicle. Her response was, "Do you have any friends or family who might need insurance?" I absolutely cussed her out and hung up. Do better a$$holes