the knafeh cookie IS AMAZING. i almost started crying when i entered into the establishment and…read morethey weren't carrying that flavor anymore. its literally my fav dessert. please bring it back; i'll fly in from out of state.

Definitely worth the extra calories! It's a treat, not a daily habit. Immediately greeted by an…read moreenergetic server that offered recommendations. Nice crowd in the store and everyone was happily deciding on their cookie choice. Hubby and I decided on the four pack; Reese's cup, churro, chocolate chip and Dubai chocolate. Presentation is amazing. Definitely enough to share. My favorite, hands down is the Dubai chocolate. Stuffed with premium pistachio cream and crispy, shredded phyllo dough exactly like the candy bar. What a treat. Shout out to my Yelp buddy Tim for the recommendation.

I've been a regular customer at this bakery for a long time -- my son loves their cookies, and I've…read morespent hundreds of dollars here over time. But my recent experience ordering a custom cake for my husband's 40th birthday was so disappointing that I feel obligated to warn others. I ordered a two-tier custom cake for nearly $400, plus two dozen mini cupcakes for $110, bringing my total close to $500. For comparison: * Most privately owned bakeries charge around $200-$350 for a two-tier custom cake depending on complexity. * Mini cupcakes typically cost $20-$50 per 24, even from gourmet bakeries. So I paid premium pricing, and I expected premium quality. Unfortunately, that's not what I received. Design Issues The cake did not resemble the inspiration photos we discussed. I asked for a deep, elegant green with blended transitions -- something fitting for an adult's 40th birthday theme. Instead, the cake looked more like a Minecraft or Ninja Turtle cake with bright neon green, flat colors, and no blending. When I brought up the design issue, the owner blamed me, saying the buttercream "needs to sit out for 4-5 hours to darken." The cake did sit out for almost 5 hours, and the color never changed. It wasn't even close to the shade I requested. The explanation didn't make sense, and it felt like I was being blamed for something that was simply a design mistake. Quality Issues: Undercooked Cake When we cut the top tier at the party, we discovered: * an unusually thick 2-inch layer of frosting in the middle, * and a raw, floury, undercooked interior. The texture and aftertaste confirmed it wasn't baked through. We ended up throwing away the entire top tier and whatever was left over at the end of the night. This is more than disappointing -- it's a food safety concern. Customer Service & Tone This was honestly the most frustrating part. When I reached out to discuss what went wrong, the owner's tone was polite on the surface, but the conversation felt passive-aggressive, full of constant rebuttals, and completely lacking in accountability. Every single concern I raised was met with: * an excuse, * a deflection, * or a technical explanation that didn't match my actual experience. There was zero acknowledgment that anything might have been done incorrectly. She repeatedly mentioned things like: * "I didn't charge you for the little decorative balls -- those were free," * "I didn't charge you for the cake topper, it was $3.99," which felt unnecessarily frugal and honestly strange considering I spent almost $500 there. Mentioning $3.99 repeatedly after charging me hundreds of dollars made the whole interaction feel awkward and unprofessional. She also offered me a few free cookies -- but only if I used them this year because she "couldn't move the gift card into the next year due to accounting." I didn't want cookies. I wanted a partial refund, which was the only fair resolution. She immediately shut that down and said she "couldn't do that because of policy," even though she is the owner who sets the policies. There was no room for discussion, no willingness to listen, and no genuine concern for the customer experience. Overall For nearly $500, I received: * a cake that didn't match the design, * colors that were incorrect, * an undercooked top tier, * and a customer service experience that was rigid, dismissive, and full of excuses. I don't post negative reviews lightly, but this was extremely poor value for the price, and the lack of accountability afterward made the situation far worse. I hope this bakery takes this feedback seriously and improves both quality control and how they handle issues when they arise.

The girl working the counter was very friendly and outgoing. Great personality and welcoming…read more I loved the birthday cake funfetti cupcake. The buttercream was not sweet at all, which I really enjoyed. The cake itself was moist and cooked perfectly. My fiancé also enjoyed it. We also tried the m&m cookie and that had a lot of m&m's inside and was sweeter than the cupcake but also very good. It's a cute store and very clean.

I stopped by this place to satisfy my sweet tooth and it did not disappoint! There was an extensive…read morearray of cupcakes, danishes and cookies in the case it was hard to just choose one thing! I will definitely be back for the vanilla cupcake I ordered! It was perfectly moist and the icing was not too sweet, which I absolutely loved! If I ever need a cake ordered for an event I definitely know where I will go!

I visited Artesa Bakery on a Saturday morning hoping to get gender reveal cupcakes that were needed…read morethe next day for a gender reveal party. My procrastinating self was scrambling to find a bakery that would be able to fulfill my wishes. Unfortunately, because I had waited so late to put in an order, the soonest they'd be able to fill my order would be Tuesday of next week. Seeing my desperation, the woman who was working there quickly thought of another alternative- she happened to have extra mini cupcakes from a recent previous order that she could have decorated and ready for me to pickup later that day. I went in that same afternoon to pick them up and was absolutely thrilled with the result. I cannot thank Artesa bakery enough for not letting me walk away empty handed. Her small gesture meant the world to me in that moment. I am confident I will be back again for future orders : ) PS- I bought 6 caramel and pistachio macarons to go and they were AmAzInG.

I was craving drinking chocolate, and couldn't find a place until I saw that this place had a shot…read moreof chocolate. 4.5/5 Shot of dark chocolate which is great. It's not too sweet, and it's the right richness. 2.5/5 Chocolate lava cake was really strange. The cake had a strange grainy texture. Maybe it was old? The chocolate on top of it was good and so was the vanilla gelato, but those come with other desserts as well, so my rating is really more about the cake. 4/5 Lotus crepe was good. This is huge and a perfect size to share. The lotus is spread throughout the crepe--it's crumbly and yummy. And then this is topped with three melted chocolates- milk mainly and some white and dark. 5/5 cardamom chai was perfect. You can really taste the spices, which I love. And they don't add sugar or other sweeteners. 4/5 mocha - my partner had this, so I didn't get to try it, but he enjoyed it but felt it was on the small side.

This place has some incredible desserts. I am a bit shocked at how expensive everything is though…read more On our last visit, my husband had the Banana Cinnamon Pouch, a crepe stuffed with Melt n Dip special cream, banana and cinnamon all topped with Milk, Dark, and White Belgian Chocolate ($17.99). I got the Strawberry Dubai Cup ($14.99) that wasn't listed anywhere on their menu, but I had seen it on their Instagram. My cup was mostly cold, and the chocolate was firm - I think this would have been better if the toppings were more melty. Service was a bit slow, even though they weren't terribly crowded. There is ample seating inside. This is a good stop for indulgent desserts, but the price point would discourage me from returning too frequently.

How sad all the bad reviews. I have lived near this specific location for 9 years. And I frequent…read morehere OFTEN. Never once had an issue and we have severe allergies (nuts). I absolutely love their icecream it is so so good so creamy ha. The only complaint I've ever said in this store was the door is heavy and it's cold otherwise such friendly service and great icecream.

The best local ice cream shop! Super friendly staff and delicious food and lots of options for ice…read morecream flavors! They also do an igloo experience in the winter which is so cute and fun!

What a lovely experience, thank you!…read more This oasis serves malts, milk shakes, sundaes, and 20 flavors of ice cream, yum! The portions were just right with any number of ice cream cone selections, e.g., plain, waffle, waffle dipped in chocolate, waffle dipped in chocolate dipped in sprinkles, waffle dipped in...., well, you get the picture! :-) The outdoor seating is especially welcome. The inside is nicely decorated, impossibly clean, and staffed with nice people! Thank you for a great experience! Patrick Shaughnessy Chicago, IL

What a great local ice cream spot! They serve up generous portions of Hershey's ice cream in such a…read morecute part of downtown. There's a lot of seating inside (with AC in the hot months) or plenty of outdoor seating to enjoy your ice cream outside. We also like taking our ice cream for a walk through downtown to look at the river just enjoy the scenery. Note that if you have mobility challenges with stairs, this place may be difficult to access. The entire area is full of very steep hills, and there are a few steps to get up to the entrance of the store front. There may be an alternate entrance/way in that avoids stairs, but I'm not sure where it is.

They are literally the sweetest people serving such a sweet treat. Cheesecake is by far the best…read moreone.I t's hard to find places where owners care about giving such good service but these really care about helping. Put some graham cracker on the cheesecake (hint hint)

Stopped in here to get some coffee and a dessert to go along with it and wow was it worth the stop!…read moreThe pistachio latte was amazing with a slight pistachio flavor nothing too overpowering and just the right sweetness. The pastry was also nice and warm with fresh drizzled honey on top and there was also cream cheese pieces in each bite, it was just perfect. Unfortunately I forgot to ask what the pasty was called, but I highly recommend it!!! Will definitely visit a location closer to me as we were just in the area for something else.

Yum! The drinks and baked treats are delicious! The only thing that I would change is adding more…read morestaff. Wait times were very long