Overall, it gets the job done. The staff is prompt, good comes out quickly, and everything is portioned on the heavier side. Everything is pretty decent, the lobby is a bit neglected but I did go on a weekend. Ordered the fire chicken, which was good, but $14? For two people (including beverage) we tipped to $41. I will say the quality isn't bad but how can Ono set itself apart from competitors in the day and age. read more

The food is great, but the customer service could definitely be improved. The atmosphere wasn't very welcoming--it almost felt like we were doing something wrong just by coming inside. By 8:30, the chairs were already up, and an employee was sweeping and mopping even though the restaurant was still fairly busy. The employee with the pink hair was especially rude. There was no smile, no greeting, and no welcoming attitude. Great food, but the overall experience was disappointing because of the service. read more

Had a very bad experience, Jessica was very rude, very disappointed with the attitude read more

I'm not sure why I haven't done a review from this location which is my to go to when craving for Hawaiian BBQ. Today I had a Lunch treat from my granddaughters and their parents! Not a line today and we were served first at the register. I ordered the 6 pcs. Crab Rangoon. They were not what I expected to be filled up but the filling was only like a very small amount of filling that was smeared inside on one of the 4- pointed Star wrappers . I ordered the Spam Musubi which came in 2 pieces. Also dissatisfied with the very thin sliced spam . Well I understand with the prices were raised but I was hoping for same quality food for the price read more

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I grab the Pick 2 with the bbq beef and island fire chicken when I come here with all rice. It's a decent spot, can't complain, bbq beef can be hit or miss, not too bad. The island fire chicken has a good tang and texture to it. BBQ Beef: 7.0 Island Fire Chicken: 7.4 read more

Ono Hawaiian BBQ - Barbeque Near Me - Rialto, California

Stay away from the Chicken Katsu! I ordered the Chicken Katsu plate and this was the nastiest chicken I have ever had. The chicken katsu tasted old, overcooked, and of low quality. I took pictures to show you how there is hardly any meat, the color of the chicken looks unappetizing, and how it is all breading. Additionally, I think they use fillers which makes the chicken katsu nasty. I will never go here again for Chicken Katsu as it is disgusting. I had to laugh at how pathetic the Chicken Katsu is at this location. read more

Ono Hawaiian BBQ - Chicken Katsu - Barbeque Near Me - Rialto, California

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Just moved in the area needed something healthy to eat. Went to Ono Hawaiian barbecue and it was delicious. The lunch plate would be enough for two people. Customer service was awesome. We will definitely be coming back. read more

Service was awful, first time here at this location. Lead named Luz very rude!! Huge frown on her forehead while she spoke to me looking down, no eye contact I felt like I annoyed her and I was bothering her to order. It was uncomfortable. How is she a lead, influencing and representing this way... SMH overall Food is delicious! My kids enjoyed the Stitch theme! read more

Not sure why the review is low. I've been to multiple Ono, and tbh this is the best one I've been! I ordered katsu and beef half and half mix. The katsu was crispy and fresh, and beef was very tender and seasoned just right! Other ono I went to the beef could be tough, but this one cooks it just right!! Been here multiple times now and would come back! read more

Ono Hawaiian BBQ - Chicken katsu and beef. I substituted Mac out with extra rice! - Barbeque Near Me - Rialto, California

I don't usually leave reviews, but I had such a bad experience I felt like I had to say something. Luz was incredibly rude and clearly did not want to be there. She barely made eye contact, gave one-word answers, and acted like helping me was the biggest inconvenience of her day. Honestly, it felt like she hated her job and was just miserable to be around. Customer service matters, and this was some of the worst I've dealt with. I won't be coming back if this is how they treat people. read more

Be careful look at your chicken before eating it......This is so nasty, my chicken was not cooked all the way at first I thought it was seasoning but took a little bite and tasted like blood. After that I wanted to throw my plate away and lost my appetite. Worst place ever i don't know if I'll return anytime soon. read more

Ono Hawaiian BBQ - Discussing my chicken was not even cooked all the way! Made me want to throw my whole plate away, after this is lost my appetite!!! - Barbeque Near Me - Rialto, California

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I ordered beef short rid and hawaiian bbq mix . They are so delicious and the taste are perfect. Love them very much. Would come again

I love ono but this time around I've had enough. Katsu chicken is old and dry. Came back to tell one of the workers how I was not a satisfied with my food and a girl name Cynthia said if I don't like it then take my money somewhere else . I asked to talk to a manager and Cynthia rolled her eyes and said I'm in charge today . I can't believe ono allows these kind of workers. Do better Ono I will not be coming back! read more

This is my favorite place to go on my lunch break. Their spam is delicious. Friendly staff.

Horrible service . I came in ordered my food and ordered a Kids Katsu meal and a lunch plate bbq chicken Kids meal was so poorly made . After opening the box I found 3 small Katsu strips that looked like it was thrown on the plate with no care and 3 small broccolis. Unbelievable how it was served. For the price and for the display I was very upset . So I went back to the counter and asked was this all I get . The cashier said yes. I wanted a refund and wanted the regular Katsu plate . The other worker behind the cashier said the kids meal if for 2 year olds . I said where on the menu does it say that . Plus the effort of the serving and service was poor . She then said did I want a mini or large . I couldn't understand her so I said I didn't understand her and she had an attitude and put her mask down and said do you want a mini plate or large plate . I said mini . Horrible plate and horrible service . read more

The last time I came the food was awful. I never returned. Fast forward 4 years or so later and the food was still trash. Meat tasted old. The portion was a joke. I ordered the meat combo and got 1/2 a piece of chicken, a small piece of the teriyaki meat and one tough short rib. I spent over $20 bucks for this nasty skimpy meal. I also got a side of Mac which was ok. I'll never turn! read more

Ono on riverside Ave in colton I've been going there for over 4 years now and always been satisfied with the way I have been treated Cynthia the manager has always been kind and professional. read more

The food was delicious and made within a reasonable amount of time. My only gripe is that they start cleaning up an hour before closing, which eliminates patrons from being able to sit there to enjoy their food. read more

Do not come to eat in this ono! The worker Cynthia does not make me feel safe and doesnt let you enjoy the food. She has a super ugly attitude. While the other employees are working she is always on her phone and lets the line pile up. She needs to step it up and put more effort into her job and be a team oriented employee. read more

amazing food and service i love the bbq and katsu mix it is super good and i love the macaroni salad i would recommend this place ثثلاويكيخلنلكسكثهبر read more

Ono Hawaiian BBQ - food - Barbeque Near Me - Rialto, California

This is zero star rating This ono Hawaiian restaurant has bad management this is my first time asking for my driver license and I came to twice and never asked for my license and there's no sign that they check your license and supposedly that that there policy and when came back to show my license they told me that I had to go back in line read more

Ono Hawaiian BBQ - No check for license sign at all - Barbeque Near Me - Rialto, California

Got the Katsu chicken plate (11$) and it's gross. They give you the nastiest cuts of chicken and the teriyaki tastes and smells like cigarettes? I'm sure this review will be a joke to the employees too. read more

Ono Hawaiian BBQ - Gross chicken - Barbeque Near Me - Rialto, California

Unfriendly workers, especially Tania. She deserves to be fired. I asked about certain items on the menu and she said for me to use my eyes. No knowledge of the menu whatsoever. read more

The kids meal is seriously a joke. I mean I know it's for kids but come on. I literally got like 5pieces of chicken. So disappointed. It's more like a toddler meal. read more

Ono Hawaiian BBQ - Kids meal - Barbeque Near Me - Rialto, California

Placed a phone order and was told 15 min. 25 min later im still waiting. Get your $h!+ together read more

I have to agree with some of the comments listed below. I enjoy "Angela" when she answers the phone promptly and has good phone etiquette. The cashier named "Michelle" needs customer service skills & attitude adjustment. She was literally yelling very rudely at customers that "Only 10 customers at a time" in the place due to the Covid-19. I understand we have to take precautions but no need for unprofessionalism to the paying customer. The only reason why I'm giving 3 stars is because of Angela & the cooks. The food is good, portions are a lot less now and cabbage sometimes I can be a-little under cooked but overall the whitefish plate and macaroni salad is still my favorite. I may not return to this location anymore. I liked the one in Riverside way better too. No one yells at you and acts like you're bugging for extra sauce. read more

So when is this going to be dine in the food and the service is ok. Since we can't eat anything within the restaurant inside and the food was ok. is the restaurant going to be ok with ppl eating inside instead of waiting to take it home and then eat at home. So the thing I'm wondering is ... Is this location gonna be dine in soon?!? It's ridiculous read more

I almost choked on this hard piece of plastic that was in my salad. Never returning to the place again! This completely ruined my appetite. I don't even want to eat the rest of my food now if I gotta worry about it having pieces of plastic like this! Sucks I paid about 15 bucks for this meal too ‍‍ read more

Ono Hawaiian BBQ - Plastic in salad - Barbeque Near Me - Rialto, California

So yummy . Love ordering here because they are quick with quality . Been coming here since middle school and has only gotten better over the years read more

Bought a few plates from here to take home for lunch. Was very disappointed that when I opened the bag, there were not any sauces for my chicken katsu. The portions are generous. The chicken was a little dry. Especially without the katsu sauce. The cabbage was still alittle crunchy itself and not sliced where it was bite size. It was large pieces and still attached to the core . Please be alittle more mindful when you're sending out food. read more

I ordered Katsu chicken & musubi. Chicken was good. Musubi was so old and burnt, it was gross! Didn't notice until the second bite because number one the rice was so thick and the spam was cut so wafer thin you could barely even see it between the Nori sheets. Both went right into the garbage So if you order them musubi to go, make sure you check it first before you leave the restaurant. I will never order it from there again. read more

Ono Hawaiian BBQ - Barbeque Near Me - Rialto, California

I gave a raving review a minute ago but it was to the wrong locations. This is the correct review: this was some of the best food I've ever had. Nice takeout containers. Large portions and the mean melts in your mouth. Superb! read more

This place never opens on time! Been here three times right at 11am and doors closed. Came back 15min later and still closed. Why not have your employees come in at 1030am to be open at 11am. Never coming back here, sticking with panda express and subway. At least there I know their service will always suck and are open at 9am. read more

Horrible service. Waited 30 mins, while person who ordered before me was already done eating only to get my order wrong. Asked her to fix it and still got order wrong. I just left and was over it. I then called to speak to manager only to be told he does not speak English. So I asked for refund. Can you believe the girl said I have to bring back plate to get a damn refund. Told her 3x what I wanted. I already returned 1st wrong order. It's just so upsetting that they can't seem to understand the inconvenience it was to me. Never going back to this location. They don't care or won't take accountability. read more

This place is horrible, No No good service, I walked in, yes I didn't have a mask, but I did let the gentlemen name Alex know that I am vaccinated and I politely ask for a disposable mask if they had one, and Alex who was asking me to wear a mask , told me I had to leave and I can't order food. I pulled up my sweater and it covered my entire nose , he stilled told me No I need to leave. That was really disappointing and rude. This whole mask isn't even a state law. I would never buy or recommend this place, also the restaurant was dirty, next time make sure you have the restaurant clean, that's more important and to avoid any spread of germ. OSHA requirements. read more

Walked in 30 minutes before closing and was greeted by April and Lizzy (also the cook) such a welcoming experience as I've never had Hawaiian bbq before. Restaurant cleanliness was great, customer service was great and food was amazing! def recommend! read more

came for the first time the customer servcice was horrible lizzeth has such horrible attitude just because i didnt have 13cents but i had 7to pay for my meal that was 613 this girl was making such a big deal over change like i cld pay with cash if i have cash no one has to pay with quarters if they dnt want to this migit shld b workjng at a warehouse she lacks customerservice skills read more

Ono Hawaiian BBQ - horrible customer service by lizzeth - Barbeque Near Me - Rialto, California

Third time i order over the phone and it doesn't get made. They told me i called the wrong store so i redialed the number in front of them. Now hes trying to say they dont take phone orders. read more

The new Rialto location is busy but the food is still good. I hate that that location is in the corner and sometimes you gotta walk far. Its alot going on in this plaza. Sometimes its hard to get someone on the phone to order ahead for pick up. Customer service is still good dispite it being busy. The place is clean. I always take my food to go. The set is different than the one in Redlands. They have few tables and 2 long tables. So there isn't alot of options. There are tables outside I believe. (Dont quote me.) read more

Ono Hawaiian BBQ - #44 my favorite - Barbeque Near Me - Rialto, California

This place never answers the phone on purpose they literally leave off of the charger so it dies and they don't have to answer it. I told the girl and she ignored me and was so rude. read more