Best service and the best food! I usually get the steak and shrimp plate, but the salmon plate took it all! It was delicious and healthy & I'd recommend this dish to anyone who loves salmon or good food! Salmon, rice, wasabi sauce and salad read more

Ono Steak & Shrimp - Steakhouses Near Me - Kapolei, Hawaii

Food is normally really good but hit or miss sometimes. But the customer service is CRAZY. I wanted to make a phone order because it's saturday so i thought it would be really busy but no one answered. Gave them the benefit of the doubt. Walked in and only 1 customer in there. 2 girls working 1 chef. Figured the rush just ended but they just dont answer It took both girls to open and scoop rice onto the plate lol. Wanted to test the theory so i called WHILE i was in the store. Phone ringing, loud too. No answer. They were both just giggling & messing with the rice cooker Food was good though and thats the only reason we come back. Asked for medium though and got medium well. Please have a talk with the workers because i also think them not answering the phone makes the business lose money read more

Ono Steak & Shrimp - 12oz Steak Plate - Steakhouses Near Me - Kapolei, Hawaii

The food is so good and we come here all the time but my rating is for the customer service. They NEVER answer their phone, and when they do, they give so much attitude. This weekend, I witnessed 3 young workers behind the counter. Both had long hair with no hairnets and one of them kept grabbing their phones between cooking orders. The phone rang 5 times back and back and the 2 boys were playing cards and were on their phones. I assume the older man is the owner, he walked past both times and also didn't answer the phone. This is one hour before closing. Didn't like seeing that. Got home, opened my plate and didn't have onions and mushrooms that I paid extra for. I tried calling back but they probably TikToking. read more

Severely undercooked steak for takeout and then blamed us for it. 1 star. The short version: we ordered medium rare and got steak that was badly undercooked and inedible to us, and we were treated like the problem when we brought it up. Details below. On June 5 my girlfriend ordered a steak medium rare for takeout and brought it home. When we opened the container, the meat was far rarer than medium rare, undercooked and pink/purple through the center, to the point it was inedible to us. We have photos. We didn't feel comfortable eating it, so we threw it out. We're working people and didn't have time to call in that day, so we went in person two days later to tell them what happened and showed them our video of the steak. We even wrote a complete letter laying it all out for ownership and management. Instead of simply taking the letter, passing it along, and offering any kind of credit, they kept asking why we didn't bring the food back, which we'd already explained in the letter. Their tone with us was accusatory throughout. Mistakes happen in any kitchen. Refusing to own it, and instead pushing the problem back onto the customer, is a choice, and a deeply unprofessional one. If you order a steak here, check how it's cooked before you leave. I would not go back. read more

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I tried Ono shrimp and honestly... it was pretty mid, especially for a $20 plate. The shrimp looked super bland and didn't really have that garlicky, saucy punch you expect -- I feel like I could've cooked something better at home. I was starving so it tasted okay, but definitely not something I'd go back for. Also kinda weird there was no mac salad option... made me question how recent some of these other reviews are. I expected more for the price and hype. read more

Ono Steak & Shrimp - Meh. - Steakhouses Near Me - Kapolei, Hawaii

Extremely disappointed with both the food and the customer service. We ordered food last night and the rice was so hard it was completely inedible, we literally had to spit it out. We called right away and the worker told us we could come back the next day to have the order remade for free and that we didn't need to bring the food back. When we came back today, the manager suddenly told us they wouldn't honor that and refused to remake the food. Then she tried to act like she was doing us some huge favor by offering to remake ONLY ONE plate as a "one time exception" even though BOTH plates were bad. So what exactly were we supposed to do, split one plate after spending over $40? Mistakes happen, but the lack of communication and refusal to stand behind your product is unacceptable. We wasted money, time, gas, and a trip back because your staff gave us false information and then made us feel like we were trying to scam free food when we literally just wanted edible food for what we paid for. If you're going to sell bad food, at least have the decency to make it right instead of backtracking and making customers look like liars. Terrible customer service and an even worse way to handle a complaint. Won't be back. read more

Ono Steak & Shrimp - Inedible rice we spit out. - Steakhouses Near Me - Kapolei, Hawaii

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I'm terribly disappointed in the portion sizes that Onos gives now. This review has been sitting in my drafts for a while now, but I've finally decided to post it. Service was alright. Kinda sucked that the drinks fountain wasn't working, but they gave us a canned drink instead so at least that made up for it. Our large steak plates came only half way full, with 1 scoop of rice, and barely dressed salad. I paid almost $20 a plate that wasn't even full unfortunately. Steak was meh, quality has definitely dropped over the years. I shouldn't be paying an upwards of $60 and everyone's still hungry. Positives: Workers are nice, I appreciate the condiment bar, and a good amount of seating options for a to-go plate establishment. Cons: Flavor isn't up to par, portion sizes, and price. For me, the cons outweigh the pros unfortunately, so I probably won't be back, which makes me so sad because I used to love this place. read more

Ono Steak & Shrimp - Steak plate with shrimp and rice $20.25 - Steakhouses Near Me - Kapolei, Hawaii

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Honestly, I love it when I stumble upon places like this. I happened to be driving by Waimanalo, and the hunger hit, and luckily, this place popped up as close by. I'm a sucker for garlic shrimp, so it was an easy yes for me. I ordered the steak and garlic shrimp, and it was great, but I also decided to order the coconut shrimp to try, and oh my god, it was amazing. Maybe the best coconut shrimp I've ever had. I also ordered the garlic fries, which were crispy and very garlicky, which I love. The service was fast and friendly. So glad I stumbled upon this gem and will definitely go back next time I'm on Oahu. read more

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This is acceptable restaurant very friendly place and good food I have been going there since they open doors I told my friends about it and they started going too read more

The first time I tried this place the steak was too salty as if the cook seasoned the steak 3x. Today I wanted to give it another try and boy I regret it. The lady that helped us was so nice and welcoming and we got our food under 10 minutes. As soon as I took the first bite of steak I instantly regretted giving this place another try. The steak was so salty and the rice was mushy. I ordered my steak medium but got well done. The only good thing good about the plate was the greens. read more

Ono Steak & Shrimp - Steakhouses Near Me - Kapolei, Hawaii

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Not sure if we just had a bad batch but everything we got (steak, shrimp, mac salad) was EXTREMELY salty. Service was nice and the place is great otherwise. read more

Came here on a weekday after the lunch rush about 2pm. Parking is still crowded in this corner but more parking available on the other side. I got the 7oz steak plate with salad and thousand island dressing. This steak was very delicious! Superrr tender and yummy grilled flavor. Double scoop rice and double salad, ate the whole thing! Only thing was there didn't seem t be any trash can inside where we ate so we walked out to throw it away and the outside trash was super full with similar plates too. Had to walk down to another outside trash can. read more

Ono Steak & Shrimp - 7oz steak plate, medium, little too much dressing. - Steakhouses Near Me - Kapolei, Hawaii

I'm recommending this place not just for the food, but for the staff with their kind hearts. After a day at the beach we decided to pick this up to take it back to our hotel room. I ordered 8 steak and shrimp plates and then our rental van decided to die on us. I asked the chef/manager if he could help us jump it and he took the time to pull his truck in front and stayed with us the whole time. My autistic son was losing it and I had to order a Uber for everyone to go home. He gave me a free apple juice for my son seeing him so frustrated. It was such a nice gesture. The Aloha spirit is alive and well here. I'm recommending this place to all my family and friends who come to this area. We are making this a must go to spot every trip. read more

Man, I picked up a few plate lunches for some friends yesterday doing some plumbing work and holy shit. This place is good smoking hot chick behind the counter. You can't go wrong then it's just a good place. The food is fantastic. I would definitely make this a stop in place it surrounded by places with shitty food too, so you're lucky when you find this little gem. read more

STEAK IS GREAT, CHEF IS NICE (skinny popolo guy) but the CUST SERVICE is WHACK! They lucky their chef cooks good steak. Otherwise I wouldn't even come back! read more

Their plates are consistently AMAZING!! Love them all! My favorites are the steak and shrimp, the Korean chicken, and just steak plate. Highly recommend for food. But tonight, there was raunchy music being played after 8pm, workers were playing kissy kissy, and just inappropriate behavior that I'm not accustomed to from this. Establishment. Probably will not return. Sad. Really used to love this place. read more

Overall horrible service and mid food. Just go to chillis nearby and it'll be the same price

Customer service could have been better. First time there. Asked her if they put the dressing on the toss salad already or if it's separate. Her response, we don't put it on the side unless you tell us. I was like, okay...that's why I asked... Asked for Mac salad for one of the plates. She said we don't have Mac salad and we never did. I was like, did I offend her?? Asked for all my steaks to be med rare. All was cooked thru. One my plates had the dressing on and not on the side. Wilted and soggy. My salmon was overcooked. Ugh.... Is all I can say. I got 4 plates. So disappointed. I paid almost $90. read more

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From the moment I walked through the doors, I already noticed that the owners must have full confidence in their ability to cook because the ground, seats, AND table was dirty, crusty and filled with sand and grime. Nothing but disappointment fills my heart. My beloved food chain that I remember being filled with love and joy as a kid, being dragged through the mud and butchered in the street. Now let's get onto the food, during the very rare times there wasn't sand in my food, the bites taken were mediocre anyways. When asked for more sauce, we were met with the strange demeanor of the cashier telling us sauces were extra on the bill. The sauces in question were the size of 3 penny's stacked on top of each other. When you are paying $80+ for a meal, I would expect at least more than one sauce for our meals! Horrible experience, would not recommend for families or going alone. read more

Ono Steak & Shrimp - Me - Steakhouses Near Me - Kapolei, Hawaii

This was by far one of the worst customer service experiences I've ever had. While I was in the middle of placing my order, the cashier stopped helping me to have a conversation with a family member who had just walked into the restaurant. I was left standing there waiting while they chatted, as if I wasn't even there. As a paying customer, that was incredibly rude and unprofessional. To make matters worse, when I finally received my food, my order was wrong. I ordered my steak medium, but it came out well done, the rice was super hard.After already feeling ignored during the ordering process, this was just the icing on the cake. Customer service should always come first, and accuracy with orders is the bare minimum. Unfortunately, this restaurant failed at both. I left feeling disappointed and frustrated. I won't be returning, and I hope management takes these concerns seriously so future customers don't have the same experience. read more

the food was okay but customer service from the one black cook in the back was terrible completely turned off from this place now. hope they get a better replacement for better business read more

Very happy with our meal here. Good food and decent portions. I wish there had been a macaroni salad option, but the salad was fresh seeming and all the meat was seasoned well, so no complaints there. The staff was very friendly and helped us with all our questions and pick up. read more

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Was excited to eat at one of my OG steak spots but brahhhhhhhh where's the rest of the food??? ain't paid $20 + tip for no damn shrimp and salad. It's like they just made it and said here damn. On God I better get a plate for free and done right this time. On God how do you forget the main parts of the plate???? feels like i was stabbed in the back read more

Ono Steak & Shrimp - Steakhouses Near Me - Kapolei, Hawaii

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1st time trying this place and it was just alright. The best thing was the steak. We ordered medium and as you can see it's definitely well done. Even though it wasn't cooked properly the player was good and the steak was soft. The shrimp was cooked well but tasted more salty than anything. The fried noodles tasted like fish. I think it had too much fish cake. The chicken tasted nothing like teriyaki and was kinda dry. We spent over $43 for these 3 items which I think is absurd! Not worth the price for the amount of food in my opinion. We ordered both plates with all rice instead of the toss salad and rice. They did not skimp on the rice, lol. I don't know if I'd go back but if I do I'd order just steak bu the lb if possible. read more

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Food was great! I love the workers! They are such a vibe and great people overall! When I got there around 5:30 I was greeted very nicely and I felt very welcomed. The staff in the back was playing some fire music, totally set the vibes and you could tell they had a great mindset and work environment. I got a 4 ounce all rice mid rare steak, and shrimp. Three words. It. was. great !! it was a lovely Tuesday for me and I saw maybe 5 teenagers working, which really stands out for the look of a family owned business. AMAZING! read more

Pricey. Waited 17 minutes for food. No previous orders before arriving. Not even phone orders.

Used to frequent this place on my lunch break on a weekly basis. Went there yesterday and asked for a steak plate done medium. Came out to be well done no pinkness in my meat. It's because they cube cut the meat so it cooks faster. Rice portioning went down too as the steak would touch the top of the container. Salad is the usual spring mix lettuce. Nothing to write home about. Plate cost $20. Too much for very little. read more

We like going here when we just want a simple plate lunch dinner. Exactly like their name says they are known for their steak and shrimp. They do serve other items like fish but I always stick the with the classic combo. It's consistent and priced reasonably compared to other places. They offer sauces on the side to dip your steak in and I always get the finadene sauce. The shrimp is super garlicky which I love and the steak is soft and seasoned perfectly. They have indoor seating and a couple tables outside as well. I've always had good & quick service when going here. read more

Ono Steak & Shrimp - Steak Plate - Steakhouses Near Me - Kapolei, Hawaii

I called in for a phone order and the girl working told me "sorry we're busy" then proceeded to ask me if i could wait 5 minutes til she can take my order. The call spanned for 26 minutes with no check in to take my order. I also heard her in the background saying things like "oh my gosh". I went in the store to order and left my phone call running to see which would be faster, and the girl was right by the work phone, swiping on her personal phone right next to it.... Please train your youngins on customer service and urgency. read more

Burnt. Asked for Medium cook and got brick like steak. Spent $60 on 2 steak plates and 1 small noodles. Called and asked for a manager. About 15 min later I got a call from the manager saying that they are sorry but if I want a new plate that I can go back and return a full plate untouched & thats all she could offer. I mean $60!! And nothing. I sent proof. I will not be returning. Check y'alls plates before you leave with a plate of disappointment. read more

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I just have to say the quality in food has gone down and prices have gone up. I paid $60 with tip for 2 plates today. Was coming in on my lunch break to grab food for my sick husband so i CALLED and PAID AHEAD. Came in, around 2 to pick it up, had 4 people ahead of me and it took THRITY MINUTES to even speak to anybody. On top of that when i finally got to the front of the line, i received my food, and it was the WRONG ORDER and had to wait for my food regardless of paying over the phone. No sense of urgency with any of the workers, the food was also horrible today for some reason. Shrimp was undercooked and rice was so mushy it was basically baby food. I've come to this location so many times before and the nice aunty that calls everyone behbeh would never do that to us. give her a raise! I didnt even really get to eat as much as i wanted to... read more

Their wasabi salmon is delicious, service is always fast even with a long line & always clean when we walk in. No complaints besides wishing they had bigger portions for the price you're paying. read more

Made an over the phone order and they had me pay in advance with a credit card. No problem I guess. Went to pick up the food and it was ready so we're all good but no receipt in package. A few days later I see that they charged my card over $50?!? My son had a combo plate. I had the salmon plate and we shared a small plate of noodles. Unless the prices posted on their website are extremely off there is no way our food was that much. Made attempts to call them. No answer no way to leave a voice message. Even sent them a message on their Instagram page requesting assistance. Nada. Absolutely zero chance of going back here or recommending it to anyone. Do yourself a favor and take your money elsewhere. read more

We drove around Kapolei Shopping Center for a place to buy lunch before my appointment nearby. Steak sounded good...ordered a 5 oz. Steak and noodles plate $13 for me and the BBQ Chicken and noodles plate $12 for my husband. While waiting for my food, I found a notice on the far right of the menu that they'll charge an additional $1 for each plate due to inflation and cost of supplies. I looked at my receipt...sure enough, I was charged that extra $1 for each plate. When I opened my steak plate, $14 was too pricey for the amount of food I got but the steak was tasty and some parts of the fried noodles were pretty salty. As for the chicken plate, price was about the same as other places for the amount of food my husband got. He said his chicken was good and the fried noodles wasn't salty so maybe they didn't toss my noodles enough. Overall, the workers were nice and main entree (steak and chicken) was good. I feel that the up-charge notice should be posted "ON" the menu and not on the far right so customers will be aware of it while viewing the menu before they order. IF...I return, I'll probably order something else other than the steak. read more

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Service Pro: Friendly service Con; Most times, if they are super busy, no one answers the phone. Ambiance Indoor seating available. Tastefully decorated. There was a sign for workers not to use vulgar language and be kind..positive work environment. That's a good thing. Parking Lots of parking but busy lot. Food Quality food. Steak is usually nice and tender... not overcooked or tough. Shrimp is also cooked well. Price This is a con for me.. a bit pricey. 7 oz steak and noodles $15.00 add in shrimp $6.25.. So over $20.00 for one plate. All in all, I will treat myself once in a while. Best take out steak plates. read more

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I've always wanted to try this place after seeing photos of the delicious plate lunches. Arrived here and didn't know if it was open or not because the windows are tinted and you could barely see the blinking open sign from outside. Surely it was open, employees are nice. I got a 7oz steak plate, no salad though because I don't like it. Wished they had mac salad, I think that would be a good substitute and feel like it also goes well with steak too. I got my steak medium rare. It smelt so delicious on the car ride home. The steak was really tasty and seasoned well, didn't add any sauce and it was still flavorful. The only question I have is why the steak is cut up into bites? I like to see and taste a steak sliced the normal way if you will. read more

Ono Steak & Shrimp - 7oz steak plate - Steakhouses Near Me - Kapolei, Hawaii

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We ordered take out on Sunday for a late lunch. We ordered the steak plate and the garlic shrimp plate. When I got home we opened up the plates and we got one steak plate. We ordered medium rare but got medium. It was a little overcooked but the flavor was good. We would get the steak plate again. The garlic shrimp plate was just rice and salad...what a bummer to get home and open the plate. I called the restaurant and spoke to a young woman and she explained that she wasn't there and she is correct that she was not the person that took my order or ring me up. She asked if I would drive back to pick it up and I explained that I was already at home and didn't want to drive all the way back. I asked if they would deliver the shrimp to us and she said that they don't do that. I simply asked for a refund and she had to contact her manager or the owner. I provided my number and so far I'm waiting for the manager or owner to contact me. read more

Ono Steak & Shrimp - Garlic Shrimp Plate - Invisible Shrimp? - Steakhouses Near Me - Kapolei, Hawaii

It amazes me, when I read the reviews from 1 year ago and further back, the reviews were good , fast forward to present pretty bad.. This was my 1st time here ordered out. This would also be my last, Do the owners read these reviews? Ordered 3 steak and noodles plate. Steak dry and salty , more like chopped meat fried on a grill. Noodles salty, after eating you have that salty flavor in your mouth. Times steak plate is way better and costs way less. For 20.00 a plate, not worth it. Sorry just being honest. Yeah I to had one of those plates, total agree wouldn't go there for steak plate. So I had the last plate , I no kea I didn't pay for it. read more

Had heard good things about Ono and decided to check it out when in Hawaii to visit family. Located in a strip mall with a couple of tables out front and four of five inside it was packed. Ordered the steak and shrimp plate. Very simple food cooked and seasoned to perfection. The steak was fantastic and the shrimp sauce amazing. Great find! read more

Ono Steak & Shrimp - Steak and shrimp plate - Steakhouses Near Me - Kapolei, Hawaii

Don't play with ONO's S&S! This salmon steak plate was ONO indeeeed. Salmon was absolute perfection got crispy exterior with flaky interior and if you can make me enjoy a wasabi sauce you're doing something right lol, steak had great flavor as well but I will admit the salmon was the star for me. This plate came with a side salad and rice. The Garlic shrimp was also a hit according to my Ohana, the really appreciated that they put some of that garlic butter goodness on the rice too made it even more flavorful. This location is not huge a few indoor tables and two outdoor tables. I think their service is pretty good, it's a very quick experience though so not much to go off. I definitely would recommend ONO's for some good eats in Kapolei! Other Random Notes: *They have a self serve soft drink dispenser *Military gets a free small drink with their entree so if you have show your ID *they were out of noodles this time but I've had them before and they are good fried noodles sometimes a little salty for my preference. read more

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