OnTrac is the worst courier I have ever dealt with. A business gets started for a purpose...fast food hamburger restaurant: to sell hamburgers; gasoline station: to sell gas (and more). However, OnTrac is in the business of delivering boxes, parcels, packages, etc., and has continuously reflected the worst possible service imaginable. As I have only been a recipient of their deliveries, I cannot speak to how well they are at taking a delivery for you and getting it to the address to which you are mailing it. However, I can elaborate on the second half of my previous statement as some companies from which I have ordered items have used OnTrac to send them. It has been consistently disastrous. Delayed. A TERRIBLE online tracking feature that only seems to update transit progress once the item is delivered, and I even have experienced "delivery" defined by OnTrac as leaving the item at the foot of my staircase and not even knocking on my door or ringing my doorbell, thus making the delivered item more accessible to a pedestrian passing by on the sidewalk in front of my home. I live in a large metropolitan city where doorstep theft of packages is rampant. I have had packages stolen as a result and have had my theft complaints handled by OnTrac with about as much concern as parole for a death row inmate. I will never recommend this company or give them my patronage. And to businesses who choose to use them as a shipping option, I will not give my business to them because OnTrac is too aggravating to deal with and clearly is not in the business for safe transport of packages or parcels from point "A" to point "B". Thank you for absolutely nothing, OnTrac. I would rather pay double the shipping price and use a reliable, well-established courier and put anything I need to send in the hands of a company that knows what it is doing. The other 1 star reviews add to my amazement that OnTrac has not applied for a name change to "OffTrac". I am clueless as to how they have remained in business and would love to see financial statements. Someone at that company needs to wake up. For past shipments I have (miraculously) received, I must offer thanks (I think it has happened once out of about a dozen times). As other reviewers of OnTrac have wished that Yelp allows a NO STAR review, I echo their sentiment. I will never use OnTrac. If it were to be the only courier choice, I would rather drive the delivery personally to the recipient. If it were to have to go over an ocean, I would buy a plane ticket and fly the delivery to its destination. Please do yourself a favor and do not rely on OnTrac for your shipments. Or else prepare to have a full bottle of a headache medicine. read more

No package delivered to my address. Order placed 7 days ago, tracking number sez it was delivered 5 days ago. I'm home EVERY day, ALL day. NO PACKAGE. I have placed a complaint with the parts house where the purchase was made, to STOP using on Trac, this is not the first time this has occurred with this carrier. Unreliable, DO NOT USE THIS COMPANY. read more

I ALWAYS have the worst experience with onTRAC. My items state that they were scanned at the destination yesterday but they have yet to show up and NOBODY knows where they are. I showed up at the Benicia location & the evening manager tried to help but was unsuccessful with finding my package. These are items I paid overnight shipping for & needed today. read more

I am so fed up with this delivery system! With each of my deliveries through them they leave my package at the bottom of the steps so that anyone can take. Today he just threw the package at the top of the steps which my Ring camera captured. I had ordered essential oils which could have broken. I have not been able to get through to the company to complain. I live in Antioch, CA. read more

This is a horrible courier service!!! Every time a company sends something through them it's lost and cannot be located!!! The customer service reps can't really help you. I never have problems with any other delivery service just OnTrac! I wish they would go out of business!!! They steal packages!!! read more

Absolute trash!! Every single one of my packages delivered by OnTrac I've had an issue locating. My packages say delivered and yet I don't get any notifications from our mail locker system. They have left 3 expensive packages outside of lockers and one ended up missing. Luckily we found the other two on the ground or it would of been a HUGE problem. All my other packages from other companies have made it into lockers and I've received notifications. When contacting OnTrac about my missing package they said they needed to get in contact with the person who did the deliveries. A week later no response. After multiple days of trying to contact them, someone finally picked up the phone and said my claim was closed. Stating the driver confirmed he delivered, yet they didn't even call me back so I could take further action. So he delivered it, but I did not get it!! They made me call the company I placed my order with and had them deal with it. What the heck!! As I am writing this, I have been waiting for someone at OnTrac to pick up the phone because my bath and body package is not here. According to the tracking, they " tried" to deliver it for two day and it is now at a warehouse and to contact them.. WE HAVE A MAIL ROOM!! HOW HARD IS IT TO PUT IT INSIDE A LOCKER??? read more

I wish I could give zero stars. They said a package was delivered from home depot that was never delivered. We immediately checked and there was nothing outside. The package was very heavy, highly unlikely it was stolen. The process of opening an investigation is totally opaque and does not show that there was any proof the package was delivered. It relies totally on showing that the driver happened to be in the area at the time they said they were- gives absolutely no proof the driver delivered the package and they give no proof of this to the consumer. Total lack of integrity from this business that stole something expensive from us. Beware of shipping anything through this courier. I am looking into discussing this with a lawyer because this business should be held accountable. read more

simple delivery instructions. failed every time. no humans to call. the driver intentionally tries their hardest to not deliver. if I could sue them for being so horrible I would. if I could buy them and fire everyone black list them from all other employment I would. it's the absolute worst company in the shipping industry and it's amazing they exist. they never properly text ever and they never leave anything as a missed delivery. their tracking system is horrible online and shows late and outdated information. the online robot support is beyond basic and incapable of solving problems. the list goes on. they terminate discussions of you project even the slightest frustration. they never try to help. the driver never calls because it's their own personal phone. the company is too cheap to provide phones for the drivers. the drivers are too dumb to follow the instructions no matter how simple they are. I had to tell the driver a literal move by move breakdown as if they were blind incorporating number of estimated feet at each turn of which there was one! lol at this point I wish the worst for the company and hope nothing but sudden bankruptcy and unemployment to all of them. read more

This is the worst shipping service ever. I have stopped using logic.com, dollskill.com, and hottopic.com because they use ontrac & now I have to add vans.com to the list. This is the 4th time a driver has reported my package as delivered & it wasn't. I never got my order from logic at all. My dolls kill package showed up a day after being reported as delivered. Now my vans order is also missing & I'm fed up. I have to find a way to check the shipper before purchase. But for now, I wish I could give them 0 stars. read more

Drivers can't follow simple instructions of where to leave a package and results in things getting ruined. Only delivery company that does this. read more

I ordered some office equipment from an organization in Oregon about a month ago. I got confirmation that the package was coming via OnTrac to our office on March 4th. However, after about a week and no package or contact, I checked OnTrac's website tracking to find that they had attempted delivery a couple of times when we were not open, but never left a note nor attempted to contact us at the phone number given on the order. I sent them a note, clearly stating our open hours, and to please try again. About a week later, after finding our LOST PACKAGE, they tried again. During this time, our office was closed due to the Coronavirus "shelter in place" directive. I then contacted them to arrange for an address change to my home address, knowing I'd be here to get it. I was told that I had to contact the shipper, which I did. While talking to the shipper, they contacted OnTrac and approved the delivery address change. I got confirmation emails from both the shipper and OnTrac that the address change had gone through. A week later and still no package. Back to their tracking site, and I see an entry that there was restricted access to my address (I live in a condo complex with no gates), and finally, they gave up and have returned the package to the shipper. I am now in contact with the shipper and am asking them to use another service to deliver my package once they get it back. I have been careful not to use such terms as "disreputable", "unreliable" or even "fraudulent" in my descriptions of this problem. While I realize that the "shelter in place" request in California has made for some unusual happenings, the problem itself goes back almost 3 weeks, long before the request. A little communication from them when the delivery problem first arose would have avoided this whole thing. read more

I have had several bad experiences with OnTrac. It is only by sheer luck that I receive any package they deliver to my apt. They drop the package at the door, don't ring the doorbell, don't knock. I only know I have a package if I check the tracking. One example. I expected a package containing items costing over $500 and when I saw they were the carrier, I put a sign on the door specifically addressed to them. "OnTrac please do not leave package at the door. The apt office will sign for packages or I will arrange to pick it up." It was left at the door. Luckily I was at work constantly checking the tracking and as soon as I saw it had been left I rushed home to take it inside. I was furious and their only reply to my complaint was to contact the shipper. I have contacted companies to let them know I will not make purchases unless they agree to never use OnTrac to ship my purchases. *5-11-17 update After losing yet another package. I contacted Amazon and they contacted Ontrac. Ontrac lied to the rep and said they left the package at the apt office. I sent Amazon a screenshot of the delivery details where it stated "left at door at 9:04 am." My apt office doesn't open until 10 am. Amazon agreed to put a note on my account to never use Ontrac to ship any of my purchases from them. read more

So leaving a note at the door instructing the driver to hide my packages was a complete fail. He placed my box right next to the note. Luckily I heard him drop my package off (literally, the drop was loud enough to hear from inside the house) and was able to catch the Asian driver and speak to him. I showed him where to place packages so it's not visible from the street. His English is broken so hopefully he understood what I was requesting. He shook his head yes, so we'll see next delivery. The delivery van is white and unmarked. The driver also didn't ring the bell ,which I was told by Ontrac customer service,that is drivers protocol when leaving packages read more

OnTrac - Maybe the note wasn't big enough?? - Couriers & Delivery Services Near Me - Benicia, California

Worst service ever!!! Package was supposed to be delivered Wednesday. They come at 8:48 at night!! We close at 5:30. What the fuck. Then they come at 7:50 in the morning..... seriously?!? Here it is Monday afternoon and I still haven't received my package. I will NEVER use this service again. read more

Worst service EVER. I don't understand why company use this delivery service. My items were supposedly left on the porch, and were NOT I was home all day and and didn't hear a knock or door bell, around the same time it was supposedly delivered I received at package from UPS. So tell me where was the package left at? Also when I called their 1800# they were going to start an investigation and call me back in 24-48hrs, they never did it is now day 5 and the delivery driver still hasn't gotten back to them. Now I have to deal with the seller and file another claim. Company need to stop hiring this company for delivery service they jus getting over on us to take the goods. read more

Once again their deliverer leaves my package on my doorstep. I was yet again home. Why can't you guys read and bring it to the office. Maybe possibly knock? I was in the living room the entire time. Horrible. I hope Amazon removes me from their delivery services. read more

OnTrac - Can't get any clearer than this. - Couriers & Delivery Services Near Me - Benicia, California

Ordered some tea from jet.com, marked as "damaged" and was not delivered. Called Jet, they sent more , through OnTrac again(what a mistake), damaged again. So they cancelled my order and made me re-order, sent again, "damaged". Seriously!!??? Other day they delivered a package to my neighbors house down the street and it sat in a puddle and was soaked all the way through and was damaged. I cannot get a live person, they they suck hard. Worst delivery company by far. read more

After paying extra for 2 day shipping, not only did my package not arrive on time but the driver LIED to his supervisor, saying that the road to my house was closed. So they got my money, lied, and did not deliver on time. That was yesterday. Today the lying idiot / driver delivered my package to the wrong house located several blocks away on a COMPLETELY different street with a different house number. DO NOT USE THIS SERVICE - unless you enjoy this kind of thing. Check out all of the other negative reviews and choose wisely. read more

I had a package delivered today and instead of the delivery man walking all the way up to the porch to put my package there our cameras caught him just throwing my package from damn near a few steps up from the sidewalk instead!!! How do you know I did not have anything fragile in this package!!! Totally disgusted at how this company handles consumers freight/packages that they are waiting for. read more

Updated: 01/13/2015 Great customer service from Ontrac! The driver made a mistake and delivered to wrong address but was able to get my package and I received it early this morning. I was also email by two staff members and it shows good team effort to me. I will use and recommend Ontrac from now on. 01/12/2015 Waited all day for my package and still nothing came. Went to dinner at 6pm and came back still nothing. Refreshed the website and tracking number and it states that my package was delivered at FD 1/12/2015 3:00 PM. There was never anything on my Front Door. I understand that a claim can be filed by the seller/shipper, but when it comes to items that are extremely difficult and expensive to replace, the buyer is just told "Sorry" and is $h*t Out of Luck. I know that there is no perfect delivery service but I will not chose or recommend using Ontrac services in the future. read more

HORRIBLE My package got delivered to the wrong door twice, I called after my neighbor let me know, and was told that the driver would come back. A few hours later, nothing. Called AGAIN. and was told he'd be here before 6pm. 6:30 and nothing. Being that it was the start of a 3 day weekend, and I was expecting a package from Kaiser for my 1 week old newborn, I was extremely anxious. I call AGAIN and was told that the driver went home!! And that there was no record of my calls! I asked him again "are you sure there is NOTHING saying that I've called at all?" Finally he says "well. .yes...I see here that" blah blah not only did he LIE to me, he then put me on hold for 15 minutes for no reason, and did not apologize ONCE. Let's see if it gets here today.. This company is a joke. read more

OnTrac is literally the worst shipping company that has ever existed. Out of 6 orders (from various companies) that were supposed to be delivered by them in the past 30 days, I have actually only received one. ONE! And then you contact their "customer service" and they tell you they are opening an investigation, and then several days later you receive a message saying that the item was definitely delivered to the correct location. Excuse me? I have cameras. My neighbors have cameras. There was no item delivered. EVER. FIVE TIMES out of six. At this point I feel like they are just a sick joke. Unbelievable. If I could give negative stars, I would. read more

Absolutely the most ridiculous and terrible shipping company. I was supposed to have a package delivered last Saturday they marked it delivered. My cameras show no one even came or delivered at that time I looked before the time and after just In case. NOPE they delivered it to the wrong house or kept it for themselves . I called the store after 3 days of trying to figure out where my package was and gave up and just called the store my item came from they shipped a new one no problem and said they would do overnight shipping. It should have been delivered the 1/28 never came and never came the 29th and it's still sitting at the shipping center here. Literally the worse shipping company ever read more

My first package was marked delivered but never arrived, tracking info showed that it had been scanned at a facility in Concord the next day wtf?!? My next package was literally thrown on the side of my complex dumpster, a neighbor graciously brought it to me and told me how he witnessed the ontrac driver toss my package and others as well next to the dumpster. The most awful service and they don't respond to emails/very very long wait time on the phone. I advise everyone to call Amazon and request all your shipments from now on to be exempt from using ontrac. read more

They really suck and should find people who can read numbers. I have asked over and over to bring it to my door. They leave it outside--horrible company read more

MINUS 20 STARS AT LEAST Just when you think Ontrac can't get any worse - IT DOES! I yelped a week or so ago how bad my experience is with them but today I was talking to a person at Ontrac named Melissa and she was totally rude. Here's the situation: I never get my packages from Ontrac delivered and they always report delivered (months ago I got a couple orders one week after they said delivered). My earlier post explained how when I called to make sure my order would come, later in the day I got "attempted delivery recipient not home" which was a lie because I had called in the morning and let them know I was here to get my package. ANYWAY after not receiving 7 items I had ordered from Amazon, Melissa at Ontrac told me they had closed the cases and to take it up with Amazon. Actually Amazon had refunded the money on 6 of the items so far, so I asked Melissa of Ontrac if their policy was to just keep the items and say "delivered"? I was trying to find out where the items could be but she said "your item was delivered!" Helloooooo then why don't I have it? Shortening the story, I receive all of my orders through UPS and the USPS with no problem, but if they send an order through Ontrac I can just expect it to not be here. All of the orders I am referring to are from July 18 to this past Friday but the problem has been going on for about 8 months and I have spent COUNTLESS hours on the phone with Amazon and Ontrac about this. WTF? read more

OnTrac is the absolute worst delivery company! On more than one occasion I've had my Amazon tracking tell me something was delivered to a business address when it was not and each time it was an OnTrac delivery. Their drivers mark packages as "delivered" to fulfill their service level agreements w/ companies like Amazon--are these "rogue" drivers or is there pressure from management to mark packages as delivered so they can claim on-time delivery and keep their contracts? Why I say this: each time I've called about a mysteriously undelivered package I am promised a return call once the customer service rep looks into it and almost always I never hear back and the package just shows up the following day. read more

Worst customer service I have ever experienced. I received a notification that my package was delivered however it was not. I had been home at the time and didn't get a single knock on the door. I called their customer service number and was told I should go on a scavenger hunt to find my package. ARE YOU KIDDING ME?? How are you even still in business? Maybe you should spend more time training your employees on how to handle tough conversations and properly deliver packages. I mean it is their job! Don't get me wrong I understand things happen but when people are spending money on items and then don't receive them they have every right to be frustrated and deserve a little more respect when being spoken to. I will do everything in my power to make sure you never handle any of my deliveries or anyone else's that I know again. read more

I ordered some clothes off of SHEIN but shipping was delayed for multiple days. Finally I got a notification that my package was delivered by Ontrac, but when I went to the mailbox it was not there. I have read multiple reviews saying packages are either lost, stolen, or delivered to the wrong house. I will never have anything else delivered by Ontrac again. I wish I could have picked the delivery company instead of automatically having this horrible company deliver my package. read more

Careless with packages... and they love to deliver DAYS after the delivery date-- I mean if they even deliver your package, lol.

Misdelivered my package, denied it, then later said the "driver came back to where they misdelivered the package" over a week after they left it the wrong place and "delivered it at your address", despite me being at home that entire day and nobody ever came. How would someone be able to go find a misdelivered package over a week later? Obviously the driver stole my package, but they don't do photos or proof of delivery so no way to get help. Even a supervisor just said there was nothing they could do. Wow. read more

Awful. Packages say delivered and never show up. Multiple times that I have been home all day waiting for my packages and I never heard or saw anyone even try to deliver anything. I don't know if the driver is stealing them or what is going on. The company refuses to do anything about it. I won't be ordering from any companies that use this crappy shipping anymore. read more

OnTrac clearly doesn't care about changing their customer service or care about the items people have paid for that have been entrusted to them to deliver safely. The package that I just received that had electronic items in it was left in the rain behind my garage, the driver was to LAZY to pull up 20ft to put the package on the covered front porch. I guess I got lucky though it wasn't thrown over my back fence into the mud like last time. I guess I will ask who the delivery service is and if it's OnTrac I will find it elsewhere! read more

OnTrac - OnTrac Laziness!!! - Couriers & Delivery Services Near Me - Benicia, California

Horrible. Driver left my packages OUTSIDE OF MY APARTMENT COMPLEX. They don't help much when it comes to customer service either

Ordered dyson space heater from Home Depot and they had on trac deliver it. We heard a loud thud and realized that the driver threw the very expensive heater on to our porch and shattered it in the box. We opened up the box immediately and saw it in ruins, photographed and called Home Depot. read more

To who ever reads this. I ordered 2 items from Best buy to be delivered to my residence. They were shipped by OnTrac. Not my choice of shipper for anything. Yes, I have had problems in the past. So, I came home about 715 in the evening and checked my email. I had received a email that stated my package was delivered behind my gate at the street on the property I am on. Since a notification that no one crossed the cate on my security system I was worried. So before going and checking for the package I reviewed the security system. At the time of what was a delivery I did see a van white in color pass my house. To note my driveway is 130 ish feet from the gates to the house and another 20 feet to the road. I did not see the white van stop. So, I said something is fishy. I videoed my walk to find the package. This was since I had problems in the past with OnTrac. I did not find the package behind the gate as stated. Behind my gate is two containers for packages. One had a lock that OnTrac has the code for and the other is for larger packages. Nothing was there. So, I walked the edge of the property and other areas video taping my little walk. No packages were to my knowledge at this time. I went back into the house and reviewed the security system. I could see just barely some thing come out of the vehicle. Now I could hear more. I could now know that the package was yetted from the moving vehicle at the street. But in me looking for the package it was not there when I looked for it. I estimate that the van was traveling 35 mph. 300 feet in 6 seconds on the video. OnTrac was closed at this time so I called Best Buy. They took the complaint but said it was after hours. I used OnTrac system for complaints. I received a email reply the next morning that the package was delivered behind the gate. They said they could do nothing and did not want video of the delivery. Now I have to fight for a package that was clearly thrown from a vehicle and not safely placed behind the gate in a supplied storage container out of view of people that may walk away with it. The value of this package was 500 dollars. I feel that OnTrac should not do this and that the driver should not be with them. read more

This service is the worst. Called to have them hold a package so i could pick it up. Was told no problem package will be held at warehouse. check status of package and it said was on truck for delivery. Called them up again and was told driver was still there and it would pulled of off the truck. Drive to warehouse to pick up package and was told it was on truck for delivery. Tried to get him to call driver so we could meet up. Told us he would try to call driver. Came back told me he could not get a hold of driver. Thought that was odd. Watched him never make a call. Avoid these guys as much as possible. read more

negative 5 stars... delivery service hell... data entry oct 22 2017 12:37pm commerce package received at facility oct 23 2017 5:05pm commerce package received at facility oct 24 2017 6:55am concord out for delivery oct 24 2017 7:47am richmond held in warehouse oct 25 2017 1:59pm concord held in warehouse oct 26 2017 5:28pm concord redeliver on next business day oct 27 2017 12:58pm corporate package received at facility oct 28 2017 1:28am concord held in warehouse oct 31 2017 1:13pm concord redeliver on next business day oct 31 2017 1:14pm concord package received at facility nov 1 2017 2:35am concord held in warehouse nov 1 2017 2:06pm concord redeliver on next business day nov 1 2017 2:06pm concord package received at facility nov 2 2017 2:31am concord what the hell is ontrac doing with me package?! this tracking info doesn't even make sense!! and on top of that customer service phone line is horrible! it takes more than 15 minutes to get ahold of someone to talk to but even then they don't care about your damn package! EDIT: 11/03/17 Now apparently they lost my package in the warehouse... read more

Fuck this shipping company. Best Buy needs to find a different company to ship through cause the customer service for this company is garbage. I've had to call 3 times a day for the past few days for my laptop that I need for work and school. I chose the shipping option instead of pick up instore because it was and earlier date that I would get it. They ended up saying they couldn't find my apartment and kept hold of my laptop till now and the driver was instructed to call me and the customer service so I would be updated and I still have yet to hear from them. This is the most unprofessional shit I've ever experienced. read more

This place is the most unprofessional shipping company I've ever dealt with in my life. I don't care what is going on, hanging up in my face after waiting 36 minutes to speak with someone is garbage and you people should be ashamed of yourselves. The absolute worse company ever. If I knew Best Buy goes through them I would've ordered from somewhere else. Garbage and I mean that from the bottom of my heart. How are you guys still in business? Get it together. read more