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    Recommended Reviews - OnTrac

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.

    Reviews With Photos

    Since 9.

    This service is complete trash that's not even my front door you can clearly see this is the main door to the building that has multiple apartments And the way they threw the package looking like it's garbage is unbelievable they just came and stole my package and when I went to report you couldn't even pick the option they just say oh it's was delivered oh well........ makes no sense and then there is no number to call it's all by email and chats please get rid of this company you making delivery service look bad!!!!! There is no valve in this company completely trash tik tok get rid of these people...........

    This is the response you'll get when a package has been sent through them as a delivery service. No follow no update just this message.
    Francisco G.

    By far the Worst package delivery service EVER poor customer service and no follow up, they should be closed down, items lost and never recovered. If you're buying or selling something and using this delivery service DONT!!!!

    updated delivery date is now next year lmaooo

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    4 years ago

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    9 years ago

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    5 years ago

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    7 years ago

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    Photo of Abby D.

    Abby D.

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    8 years ago

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    8 years ago

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    6 years ago

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    2 years ago

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    4 years ago

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    4 years ago

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    7 years ago

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    10 years ago

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    11 years ago

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    8 years ago

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    8 years ago

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    11 years ago

    Business owner information

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    Abby D.

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    Photo of Ian G.
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    10 years ago

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    Photo of Susan R.
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    10 years ago

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    8 years ago

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    12 years ago

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    12 years ago

    Business owner information

    Photo of Wes S.

    Wes S.

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    5 years ago

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    Photo of A F.
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    6 years ago

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    8 years ago

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    Photo of D. R.
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    5 years ago

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    8 years ago

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    Abby D.

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    11 years ago

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    8 years ago

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    5 years ago

    Business owner information

    Photo of Jacob H.

    Jacob H.

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    8 years ago

    Careless with packages... and they love to deliver DAYS after the delivery date-- I mean if they even deliver your package, lol.

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    5 years ago

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    8 years ago

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    9 years ago

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    8 years ago

    Horrible. Driver left my packages OUTSIDE OF MY APARTMENT COMPLEX. They don't help much when it comes to customer service either

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    6 years ago

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    Jacob H.

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    4 years ago

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    6 years ago

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    9 years ago

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    6 years ago

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    6 years ago

    Business owner information

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    Sidney V.

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    Page 4 of 6

    Ask the Community - OnTrac

    Review Highlights - OnTrac

    “OnTrac did exactly what they are supposed to - delivered to the correct address, on time, undamaged, by a pleasant guy wearing a smile.”

    Mentioned in 3 reviews

    Read more highlights

    You might also consider

    Costco Logistics

    Costco Logistics

    (15 reviews)

    Terrible service, lack of professionalism, haphazard delivery and installation. They damaged my…read morefloor and after 24 months I could not get the claim resolved. The driver and installer lied that they did not damage anything. Costco is complacent and does nothing. Absolutely avoid any delivery through this logistics center! Terrible experience!

    Costco is a great company, their logistics company is absolutely terrible. I was told that my…read moredelivery would be between 830 and 10 AM. I own a plumbing company that does emergency plumbing in the night. I got a text message at 6:45 AM. The day of that my delivery would show up in the next 10 minutes. Completely outside of the time window. I rushed home from the job and showed up just a little after 7 AM. They proceeded to not show up until 730. Also still an hour before our time window that was agreed-upon. When I called Costco logistics, they literally said "oh sorry" in the most idgaf attitude ever. I don't know how Costco who takes care of their employees and their members very well can use/employ a company like this. Super pissed off, and because of the extremely early delivery I now have two children under 3 wide awake when they usually wake around 8-8:30. Us members need to really pound down on Costco corporate in order to fix this terrible part of their company. We pay a premium in order to use their services. I am a business card owner and I provide all of my employees with a Costco card as an added benefit for working with me. I'm about to cancel every single card and switch over to Sam's club due to this incident. As someone who dispatched employees to homes within time slots, this is absolutely unacceptable and extremely unprofessional.

    OnTrac - couriers - Updated September 2026

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