BUSINESSES, DO NOT USE OnTrac DELIVERY!!!!! Amazon uses this piece of excrement delivery service. This is by far the WORSE shipping service you could possible use to ship your products to customers. If you want to be on the phone all day playing firefighter as your business burns to ash because 1/3 of your customers dont receive the items they ordered. Then i get an email from a customer telling me that OnTrac told them to work it out with the shipper. They lose the package, or toss it in the bin, then they expect me to just send another. Its bs and f"*k them! DO NOT USE OnTrac SHIPPING!!!!! read more

My husband and I ordered something for our apartment, putting our apartment address and unit number on it. We very rarely get to actually be home so we plan very carefully for packages to be delivered on specific days or times. We got a notice in the morning that they "attempted to deliver" the packages we ordered and that the "business" was closed. I double checked that we had our address listed as the delivery address and it had our personal address AND unit number, not the office address. So, I find the contract info for OnTrac and contact their customer service through chat to try to find out what happened. The customer service rep, Miguel, was incredibly rude and disrespectful. I tried to explain my situation and why I was upset and he told me, "that sounds like a personal problem." He made several snarky, disrespectful comments throughout the conversation and didn't even care to help me with the mistake they made. First, the delivery driver NEVER attempted to deliver my package to my address. We were home waiting for it today and they NEVER attempted the delivery. Second, the correct address, our home address was listed as the delivery address. If you had attempted to actually deliver our packages, we would have known because we were home. Third, if you are going to provide a service, whether it be delivering a package or providing customer service for issues related to the service you are offering, then actually follow through on your end and fix mistakes with your customers. I was lied to in the conversation I had with customer service, as he told me they would redeliver it by the end of the day. When I tried to confirm this, he sent the same message over and over to my questions saying they don't do same day redelivery attempts. People are more likely to write review and contact other sources for help when they receive bad customer service. There was no reason for your customer service rep to disrespect me today, no excuse at all and that is absolutely unacceptable when doing business. I will never use OnTrac again for delivery and I seriously, if you ever listen to anything in your life until now, I highly recommend no one ever go through them...EVER! They don't care about you, they don't care for your packages and they will NOT help you solve issues they caused. Cancel your order and order through someone else. I posted some screenshots of my lovely chat with Miguel. read more

See all

Stole my package . Delivered my package to the incorrect address . Barely gave me updates unless I called about it . Never recovered my package that they dumb driver delivered wrong so now my whole Fashion Nova is lost . read more

OnTrac - Couriers & Delivery Services Near Me - Sacramento, California

This delivery service is the absolute worse. Look if you mf gonna open my package and pick through it, you might as well just steal the whole thing! Why even bother delivering an open box, open packaging and missing parts? This is not just today, it's every time something gets delivered! And the delivery folks ain't even wearing a uniform wtf? Can't even identify if you're a delivery person or some dude that just came up on my stuff and felt guilty so he had to drop the rest off, smdh, lmao Bottom feeder delivery service.. they have the same rating as TexASS hahaha read more

In a gated community where the packages delivered by this company are routinely left at the gate instead of them trying to contact someone to get in. No contacting this bunch either. The 800 number listed does not work and their "chat" only asks for a tracking number. I tried to let them know how to get in the gate but to no avail. Strongly recommend not using them as well as letting the ordering company know not to use them!!! read more

Ontrac cannot be contacted. I have sent them numerous emails over the past week, none of them have been answered. I called the several times and their lines were down. After more than an hour I got through one time and they said they would investigate it, they would contact the Sacramento facility and call mack. A week later, I am still waiting for the all back or the package, neither has materialized. Zero stars read more

OnTrac - Ontrac Misery - Couriers & Delivery Services Near Me - Sacramento, California

Worst delivery company on earth! Been back & forth with their "customer service email" if that's what you want to call it The last 2 times this carrier has delivered to me the order went to the wrong address & was opened BOTH TIMES I put correct shipping info on package and they assured me it was delivered to the correct address when it wasn't I've asked for a customer service number 2 times via email & they continue to not answer my question almost as if on purpose to make my experience even worse than its already been They basically told me to contact who I ordered through afteri asked how this will be avoided in the future Please take reliable off your customer service experience promise asthats nothing near the terrible experience everyone seems to have with this company read more

I rarely write a review with one star. But, I was very upset that I had to contact my shipper about my package being thrown all the way to to my doorstep. This happen last week for delivery. I was getting ready to pickup my daughter from school. Saw a white van parked in front of my mail box from my surveillance camera. I waited to see if it could be mine. To my surprise this dude have no respect whatsoever stepped on my grass and threw my packages far from where he was standing! I run down the stairs as fast as I could to talk to him. By the time I got to the door he's gone. I was so angry. He parked next to the mailbox. I'm thinking if he was so lazy to drop it to the door he could of just put it in the mailbox. Wouldn't that be easier for him?!?! He basically ruined my whole day. I contacted Victoria Secret and told them I do not want my package no more and explained them the situation. They gave me a pre paid return label. They asked me if anything was damaged. I told them. I'm not sure because I didn't open the package. They said they will share this feedback. Now, if I am ordering anything from any company online I will request not to be shipped by this company. read more

Every time a company I buy from uses this delivery service, something goes wrong.....like really wrong. My Gap jeans showed 'out for delivery' then mysteriously disappeared from the radar. I called OnTrac and they literally had no explanation as to what happened to my package but the lady I spoke to said "this happens often'. Never got my jeans. Now for a package that I've been waiting months for from Anthropology finally is in and gets shipped through OnTrac. Here we are again in the same spot. I get notification that it's 'out for delivery' and then nada. My package wasn't delivered and I'm sure they probably 'lost' it again. I sure wish companies would freakin stop using this delivery service. They suck! read more

Let's just say the negative reviews are completely justified and correct. I had a package "delivered" recently by Ontrac, except that it was never actually delivered. The driver, hired by and paid by ontrac, felt free to steal it for their own. I did my research before making this claim. I have confirmation from the locker system it was supposedly delivered to, that it was never scanned into the system (which is must be to be placed inside the locker) despite ontrac making deliveries on the day, and confirmation from ontrac themself that it was "delivered"; except it never was. That was also determined after every single locker was checked not once, but twice by my incredible leasing office. Oh and to my luck, the mailroom at my complex has video cameras. After contacting ontrac the following Monday after my package was supposedly delivered, I was assured by Michelle that the driver would be notified and questioned as to where my package was. Wish I could say it was great customer service but it wasn't seeing as they didn't feel the need to call me back, and it's now a week later. Instead I got an email responding to me a week after my package went missing saying it was delivered and I now needed to contact the vendor who shipped it to me. That sure is convenient that "in their records it's marked delivered into a locker", when it's no where to be found in any of the 60+ lockers. I'm beyond angry and more than likely pursing police aid. This company obviously doesn't care who they hire to work for them, and they are just as corrupt as the people that steal the packages from innocent customers if they are willing to cover this up countless times. I fell victim to what countless other reviews have said: drivers stealing, people not calling you back, cover ups, the classic "go to the vendor." This company is completely ridiculous and shame on the Sacramento branch for hiring such deplorable staff. If you value your time, money, orders or even sanity, run from Ontrac as if it were the plague. read more

It is shocking that high end retail stores like Nordstrom and Anthropologie continue to use OnTrac. Several times I've had to contact my retailers because OnTrac would mark my precious packages as "delivered" when there is no way they were delivered. On at least one instance I was home the entire day when 2 important packages from Nordrtrom were supposedly delivered. I contacted OnTrac's customer service recently to complain about a non-delivered "delivered" important package, but there was no response contrary to the automated response stating they would respond in 48 hours. I have no doubt that some if not all of my lost packages were stolen by the drivers or were allowed to be stolen. Hard to believe such gross negligence if not outright theft is tolerated by retailers who continue to use this corrupt organization. I just learned that this business is NOT ACCREDITED with the Better Business Bureau (BBB) rating (shows an F on the BBB website) read more

My package has been delayed for 7 consecutive days now. I've submitted the form for them to contact me but I have not heard from anyone. Notice how the commitment date on this delivery was supposed to be 07/28; it is now 08/04 and the package has been in Sacramento (the destination city) this entire time. How can your company motto be "On Time for Less" when it's not even meeting the commitment dates? read more

OnTrac - Couriers & Delivery Services Near Me - Sacramento, California

Absolutely terrible delivery service!! Late delivery's constantly, items left at street instead of walking the few feet to my front door, to place items safely in the shade & out of view of the street! Not cool at all OnTrac! These issues have been constant for the last few years with several different companies I've ordered from. It's been clear, whenever there's been a glaring issue with a delivery, the delivery service has been OnTrac! I would give them zero stars if Yelp gave us that option! They're that bad. read more

Absolutely, the worst delivery service company in the world. Completely corrupt and steal your packages all the time. Or they just drive off and throw them Into the Woods somewhere. Any company that uses on track is cheap and worthless. read more

I rarely post reviews.. but this is by far the worst delivery service I've ever experienced. Tracking is garbage, customer service is garbage, they do not update anything properly, no real estimate whatsoever, and the order comes wrong. Who do you have as drivers the Flintstones? It makes zero sense to be this bad at something that you get hired for. Delay for this delay for that and have no answer for anything but to keep watching your order. Y'all are horrible truly horrible. The fact you are still in business is absolutely insane. Do not I repeat do not use this delivery service. read more

This would be the second time I've had the pleasure of having to work with this company. Ordered a Coffee Maker from Best Buy... well so much for TWO DAY. Shipping! I'm going on a week with a "delay" since 7/7/21! When I do speak to anyone on the phone I must say they're very kind and understanding of my absolute frustration, BUT my package has gone missing, again! They can't locate a driver with my said savanna's in package and no word since. Makes no sense to me! Anyways.. adios coffee maker and business from another customer! I've already told Best Buy I will NEVER order anything from them! And let me remind you, people order thousands of dollars worth of laptops, computers, etc... how many of those just go "missing"? read more

So apparently this company employs thieves. 2 orders placed 2 weeks apart. 4 packages/items total. 1st one was said to be left in the "main lobby"....MY BUILDING HAS NO "MAIN LOBBY". Check the rental office to confirm what I already knew...THEY REFUSE RESIDENTS PACKAGES. Made a complaint....never heard back. Fast forward...3 items out for delivery today with delivery by 9pm.....10:50p "delayed" ....11:45p "delivered". 4 packages NEVER received. What makes it worse is the fact there were notes placed to not deliver the package to anybody other than myself...still cant get my packages. Update....filed complaint with the bbb. Sick of this company and the thieves they hire! read more

They say they delivered your package when they clearly didn't, not to be trusted as a delivery service, I was home all day on so called delivery day. read more

The company has not been able to deliver a package for over three days with address clearly on fence and other delivery services have no issues read more

The worst delivery service! I've never had a package misdelivered (maybe delayed but eventually arrived) as I've had with OnTrac. They scan packages as delivered to my "porch" ~ in actuality to them my porch is in a ditch a quarter of a mile down my driveway (gate open and paved road). I've had a package for four days for someone that was misdelivered to me ~ still waiting for the delivery person to pick it up and deliver to the right address!!! I've called every day ~ supposed to get a call back from the local office ~ hasn't happened!!!‍ read more

This shipment company is worthless! I have only received my Online Orders via WALMART thru them. Either they Drop off my online order to a neighbor's house not at all. I'm lucky if it arrives at all. NO IDEA why Walmart uses them! read more

I hate ontrac. The local warehouse received the package since yesterday (Thursday) morning and the service commitment was also yesterday. Status changed to be delivered today (Friday). Waited all day and now it's going to be delivered the next business day. Since today is Friday, the next business day is Monday. This is the 2nd time a package being delivered by ontrac is stuck at the warehouse for multiple days for whatever reason. read more

OnTrac - Couriers & Delivery Services Near Me - Sacramento, California

This is the worst delivery company ever! It's been three days since you lied about delivering my package! Everyday I get "it will be delivered today" LIARS! You guys mark packages as delivered to get business! BRING ME MY PACKAGE!! read more

When your package absolutely, positively, needs to be stolen by the driver, go missing in transit, or delivered to the wrong destination, choose OnTrac. I've been ordering from Amazon since it was located in Jeff Bezos' garage. On average I order something once a week. And I always get my stuff when it's delivered by ups or usps. OnTrac is the only company that routinely loses my stuff. Their customer service is unhelpful, since they know their drivers and workers are a bunch of incompetent losers and thieves, but they're powerless to stop them. Fortunately, Amazon customer service is amazing. And I now have a standing order to not allow OnTrac shipping. read more

Look, delivery companies rarely get rave reviews because the best they can do is deliver your package on time and unmanaged. Which, frankly, is what you'd expect. These guys simply suck. I've had one of their broke down vans dripping oil in my driveway while the driver literally threw packages around looking for mine. (He did eventually find it) I ordered from Chewey and noted they had picked OnTrac to deliver my package from a shipping point less than three hours from my house. Four days ago. Now OnTrac says it's delayed!! I called and was rudely told the delivery date was not to me, but rather to them! I asked what my date was and they had no answer. Talk to your shipper. If you care about your package or the date it's supposed to arrive, insist they use another company. These guys are ridiculous. read more

My package was delivered to the wrong address. The photo of the delivery location that was taken by the driver was proof positive. As usual, OnTrac was OffTrac. read more

On Trac delivery dropped my package on the driveway. Did not bring it to the door step nor let me know the package was being delivered. Luckily I walked behind my car after I opened up my garage door to see a package laying on the driveway. Delivery person is lazy read more

Horrible service. Never on time. Inaccurate delivery updates. Always loses packages. This company needs to go out of business forever. Hopefully soon. read more

This company is a perfect example of how a delivery service should not be. If you do business with this company the following will happen : 1. Your packages will be lost. 2. Your packages will be delivered to the wrong address not just once in a while but time and again. 3. Your packages that were picked up will never be loaded in the truck and dispatched. 4. Your package that was dispatched will not be found at the destination and will get lost. 5. Drivers will update the status as "delivered" but you will not see a package outside your door. 6. They will keep harping that they strive for 98% accuracy whereas they are fooling themselves. They are a miserable 80% or lower in accuracy of package delivery. 7. Package meant for San Francisco will end up in San Jose because it got loaded in the wrong truck and they will tell you that they won't deliver it until the next business day. 8. Customer service will tell you that they will open an investigation and get back within 24-48 hours but that never happens. The reports that they look at are all wrong because drivers update status as delivered but customer can't find the package. If these wrong updates (failed delivery) are corrected then their delivery rate will be a low All my shipments had a 80-85% delivery rate and my customers are super pissed. Do business with this company at your peril..! Update : 08/10 One of the most inefficient and horrible companies on the planet. Dealing with this company will make you feel how they are still in business. The corporate culture is "screw the customer". It flows down the line from the top bosses to the delivery drivers. THEY WILL DELIVER BOXES UPSIDE DOWN ALWAYS. THEY WILL THROW THE BOXES and I have video evidence sent by my customers to support this. Update 12/04/19. Today was the last straw. I shipped 4 packages to Southern California on Monday 12/02/19. They were supposed to be delivered on 12/03/19. It is Wednesday 12/04/19 9:18 pm and my pakaega have not been delivered. I have refunded $300 to my customers, my products have gone waste and my expensive packing material worth $50 gone waste. Today was the last day. I will never ever use them again. Arrogance, inefficiency and couldn't care less attitude flows from top to bottom in every single staff in this company. Surprised how they are still in business..! read more

If I could give no stars I would. This company is so terrible- I am compelled to write my first ever yelp review to warn people! I will no longer purchase from companies that use OnTrac shipping. I payed for 2 business day shipping on November 30th. It is now December 6th (tomorrow) and I doubt I will get my package. Not only DID THIS HAPPEN ONCE BUT TWICE!!! Another package was OVERNIGHTED three days ago and I still haven't received it. I payed $20 extra for shipping. I am in need of these items by tomorrow for an event and unfortunately will not receive the packages. WHAT A WASTE!!! SHAME ONTRAC!!! SCAM!!!! read more

OnTrac - Couriers & Delivery Services Near Me - Sacramento, California

See all

No stars. It's the worst delivery company out there. They consistently place packages with perishable contents in direct sun when shaded areas at at hand, AND in direct view of the street when secluded location is possible. read more

OMG!! ARE YOU KIDDING ME??!! How the hell these people are even still in business is beyond me!! Here's what my tracking shows. I live in Sacramento... Detailed Tracking Info: Transaction Date / Time City Door Tag DATA ENTRY Nov 29 2019 4:45PM RENO PACKAGE RECEIVED AT FACILITY Dec 1 2019 11:31AM RENO REDELIVER ON NEXT BUSINESS DAY Dec 2 2019 11:19PM CORPORATE PACKAGE RECEIVED AT FACILITY Dec 3 2019 4:51AM SACRAMENTO REDELIVER ON NEXT BUSINESS DAY Dec 3 2019 11:45PM CORPORATE REDELIVER ON NEXT BUSINESS DAY Dec 4 2019 11:49PM CORPORATE REDELIVER ON NEXT BUSINESS DAY Dec 5 2019 2:07PM CORPORATE REDELIVER ON NEXT BUSINESS DAY Dec 6 2019 4:07PM CORPORATE I'm very frustrated with the lack of caring this company has. I've been on hold trying to talk to someone for 25 minutes now. I'm reporting them to the BBB. I ordered my product for my husband's birthday TODAY and I will probably never see it. Thankfully, the company I bought it from understands and will give me a replacement. I told them to take this horrible company off their vendor list. I have NEVER EVER not received anything I've ordered until now. read more

If I can give "-10" stars I will give "-10" stars due to horrible service that they have:(:( this courier sucks and always delayed.... Very disappointed to the service of this courier!!!!!! read more

Horrible delivery service The package was not delivery but returned to the shipper. I contacted OnTrac customer service 7 times nobody responded until it was on the way back. It wastes time and money to deal with OnTrac. If I can, I would leave negative stars read more

Package tracking shows as delivered upon arriving to Sacramento warehouse. I have cameras around the house no one delivered the package. Not to mention i work from home and i was home on the day of the alleged delivery. Ontrac tracking continued showing the package as delayed AFTER the day of alleged delivery which was DECEPTIVE. After waiting 6 days and not receiving anything I Contacted the customer service, which i was informed an investigation would take place that they will contact the driver. The next business day I receive an apology email from ontrac Customer service letting me know they don't know where the package is. it is your drivers that steal packages. read more

My package was stolen by the driver. They say GPS put him at my residence. I have cameras all around and nobody in site. This is the worst delivery company there is. They company has no accountability on the drivers stealing packages. They don't call them to see where the package is or nothing. I wish I can give it a 0 rating. read more

Terrible experience, I will never order anything to be shipped by them again. I ordered a ceiling fan from Home Depot. It was said to be delivered by OnTrac on Jan. 6th. First email at 9:30pm that day said it was delivered at 8:58pm. I was sitting in my living room and it was not delivered. Camera's also don't show it being delivered. When I go online to Home Depot it says it was delivered at 11:30am. I called Home Depot and let them know I never received it. I was told to call Ontrac and file a claim. I did that and of course ontrac says the driver delivered it and went back out to look for it after I filed my claim and couldn't find it so they closed the claim and that I need to contact Home Depot for a refund. I call Home Depot back and was told very nicely that there is nothing they can do because Ontrac says it was delivered and all they can do is help me order another one and will give me a discount. My bet is the driver stole it! read more

This place is so unprofessional and unreliable. Do not use this place to ship. They completely lost my package and have no answers as to where it is and when I can get it. It has been 8 days since I was supposed to get my package. They have no number that connects to them and are extremely unhelpful. Even the supervisor does not do anything. 0 stars for this shit hole read more

This ontrac service is a way to steal packages. they will only speak to you in a text message format and will deny you the information you ask. they even told me lies such as, there business operation for business is until 5pm and residential until 930pm. wrote me on temu saying they made a attempt to deliver my package and the business key word BUSINESS was closed at 11pm then told me they will give three attempts to deliver the package. why deliver the package again late at night knowing it is a business such as a post office. quote "which can be as late as midnight in some areas" there delivery service is a scam and contradicting. I dont trust them at all. I will be reporting there license to P street H street and federal district. if you ever talk to these people in message hold on to your text messages because they dont know what they are talking about. NO STARS read more

I ordered 8 bras from Victoria's Secret was delivered from OnTrac my kid's were playing in the front yard and the delivery driver came up to them asked if they lived there and handed them the package. Ran back to his car. My girl's yelled Mom Victoria's Secret package is here and the guy looked like a creeper, plus our package is open. Long story short I was missing 1 bra and package was open 2 ways. I called the company and of course they're, "going to investigate" which I doubt. I don't trust that company don't want them to ever deliver to my house and even the person that I spoke with seemed shady. I wouldn't rate 1 star it would be NO star's but I have to rate according to YELP. Picture below is how my package came. Sidney V if you zoom the picture you can see the tracking number. read more

OnTrac - How my package came to me and I'm missing 1 bra. - Couriers & Delivery Services Near Me - Sacramento, California

See all