Today I was struggling to find a box that fit my needs (I was shipping a shoe box that wasn't…read morecompatible with the box sizes USPS sells in store) and Neil from this Broadway location came out and asked if I needed any help. After seeing my issue, Neil went into the backroom to find a box for me and he found one that was perfect. It made my day, he did not have to do that. Neil went above and beyond with the customer service today! Thanks Neil!!

I love going to this post office! They're very friendly and helpful! I had a bad experience at…read moreanother post office they were very nit picky about everything. So I decided to come to this location and this is now my post office I always go to. The staff are nice they work efficiently. It's always a quick in and out.

I had been going to this location for a number of years. During the past few weeks I been going to…read moreanother location after experiencing equipment breaking down. Hate to say this but I dont miss coming here anymore. Often lines can be short depending on time of day but often just one employee is working. That can take forever sometimes. Horrible parents tend to let their kids run amuck and not do anything about it(I am glad not to deal with that anymore)

I came here to pick up some mail as well as get a new mail key I was able to get my key just fine…read morebut I was informed that my mail should be in the mailbox. I have not looked at my mailbox in over three months and it's a very small box so I did not think everything would fit in there. I was trying to ask some questions regarding if any mail could still be here And while the attendant was being super nice and helpful, he was answering my questions. This lady who seemed to be a supervisor wearing a green shirt practically closed a little window in my face while I was asking a question. I just thought that was incredibly rude. He was trying to answer my question fine and I don't think she had to slam the door in my face like that.

I had to send out a package and knew this post office was in the area during some of my other…read moreerrands. It's a pretty big post office and there's plenty of parking. While it's a big location, it's definitely a little run down and outdated- but I'd say a lot of post offices are nowadays. They had a couple people helping customers up front and it was very busy while I was there. I did notice that some of the areas seemed like they needed to be re-stocked and I ended up needing to borrow a pen from behind the counter for my package. I feel like I remember other locations having pens on chains that can be used. Overall, the team working here were working really hard and doing a great job at moving through the long line. I was able to send my package out and it was a better price than going to Fedex or UPS, so worth the wait.

I'm old school... I pay bills with a check and mail off with an envelope and a forever stamp. It's…read moreold school peeps like me who are keeping our post offices and US postal carriers in business. I've always received service with a smile at the land Park branch of the USPS.

I mailed a package from the Post Office and the visit was simple and straightforward. The staff…read moremember was polite and made sure the label was correct before finalizing the shipment. Everything felt professional.

It's sad to see that every time I review this post office, it's a zero star, but you have to put…read moresomething so it gets one star. I don't know how they survive. Our regular male carrier is wonderful. She is so careful with the mail and checks and make sure we don't have any outgoing. She is great. But every single time she leaves to go on vacation or takes a day off whoever substitutes for her is the worst. Yesterday, the mail carrier hands me the mail in my hand because we were sitting outside. I am sitting with my friend who lives two houses down and I have her mail in my hand. So I give her her mail and I tried to catch up with the male carrier who is already a few houses down, but he can't hear me because he has earphones on. When I finally catch up to him to let him know that he gave me the wrong mail, and where is my mail, he just looks at me" oh yeah, one house didn't have mail today so I just got turned around." that's his response. Not oh sorry let me go check on that or anything else. No he turns around and keeps delivering the mail so I'm not sure if anybody got their mail yesterday or if we all have someone else's mail because he got turned around because one house didn't have the mail? He absolutely did not care, and did not make any initiative to fix this. So I'm not sure if somebody else got my mail yesterday I didn't. So then I tried to call the Arden post office today to talk to the manager and let him know this is going on. No luck you can call there 20 times nobody will answer the phone. I will probably have to make my way over there in person, but honestly, I don't think it will help. The postal people have one job to do, and in the case of the mail carrier. It's to make sure they're giving you the right mail. It's not OK that the day your regular carrier goes on vacation everyone's mail gets delivered wrong. It is tax season, I also run a business and I don't need to have my mail all over the neighborhood . I'm sure other people don't either.

I know this may be a stretch for a postal office or any government building experience, but I…read moredefinitely had a 5/5 experience with Collin. First, the place is pretty clean and well organized. It's easy to access. For me, these experiences boil down to the customer experience. Upfront, I am not a weekly or even monthly person that sends packages. I'm not really sure how to use a stamp to be honest with you or where to buy them. FYI, you can buy them at the post office. Anyway, I definitely came unprepared with my shipping label the first get-go. Collin delicately explained to me that this needs to be printed out or that a QR code needs to be provided, and that they can't receive emails from us. The second time around I was still unprepared despite printing the label. He generously help taped up my package and made a note that other post offices may not be as nice. Overall, I've never had a completely bad experience here, but this was particularly nice, so I wanted to give credit where credit is due.

Ruby is rude... I wanted to 2day an item and selecting…read morepriority shipping usually gives the me ability to ship within a timeframe, RUBY prompted thru the screens without giving me options. Her customer service is poor and her attitude is even worst. I couldn't verify the address until the sticker was already printed and in my face. Now my package will arrive later than expected because I was rushed by RUBY.. IF YOU SEE HER DEAD GAZE AVOID HER AT ALL COST. SHE DOESNT CARE TO ALLOW YOU TO READ THE SCREEN OR SELECT DATES, SMH I HATE THAT I LEFT MY PACKAGES WITH HER. She rushed wasn't friendly and seemed annoyed

Have been to my local post office 3 times. Twice to pick up a package, once to mail one. Customer…read moreservice had been impeccable each time. Today Tina went so above and beyond.

Well this was an experience! Had to come here because we were advised this location managed for…read moreour business reply account. It is located what looks like a converted Hotel with several businesses inside the rooms. Thankfully there was a big sign that said Post Office here and it directed you where to go so it is on the other side where there is a main entrance. It is quite large inside with several PO boxes. The ladies inside were very nice but not with in depth knowledge beyond basic postal services. We almost had to reach out to our business contact at the main post office but after 15-20 mins finally got our transaction done. It is off of a very busy street in a super old building.

I had a problem receiving my mail so I stopped by their office. I got great customer service and…read morethen a call back from John. He addressed all of my issues and solved them.

Paid $50 to get a new lock on the mailbox since I just moved in; it's been a month and they haven't…read moreeven changed the lock. Previous owner comes to check the mail still and who knows if they even have a spare key still. But this isn't right. ***update: Just checked the mail and used the old key; it didn't work; i gave them a call & they don't even know what's going on, they don't have a new key to give me either and don't even know what's going on. But this is the worst usps I have ever dealt with in my entire life & someone should really check to see how they're operating because they don't even know what they're doing.

Hello, I would love to say I love coming to this post office first it was VINCE He's very kind and…read morehe's very patient. He's always has a smile so I want to say thank you. Amazing customer service very patient and has a beautiful smile that lights up the whole room. and there is another person a young lady name LEISA what a wonderful, amazing beautiful smile always happy and very colorful. I love her orange and pink flowers that she has there. She is a breath of fresh air. I was explaining to them today I kept forgetting to get their names to say how welcome it is for the come in there and they say hello to you and they take all the time and all of that she explained to me today how the process worked with the packaging and I appreciate her customer customer service and her patience. I was explaining to them how hard it is to work in customer service I work in customer service and it's very hard dealing with people and having patience and listening and keeping a smile, even though they don't make any sense after the things they say or what they're coming in there to get or whatever, but if you guys can let them know by giving them a pat on the shoulder and letting them know how much you guys appreciate having them there and all the hard work and they do this is a very very very very busy post office and it takes a lot of patience in the middle of the area where it's at, but just to say I see him every time I come and it's always joy the CD two these two and so if you guys can let them know that and show them this message that I appreciate them and acknowledge them and just taking out the time of the day to give somebody patience and the smile is a lot thank you my name is Andi (Andrea)have a great day yeah

Not possible to contact a supervisor here. The Cleark will lie to you about if you can send a…read morepackage overseas. I was told my package was not in compliance, but everything was in compliance. I then took it Royal Oaks Post Office who said there was no problems with my package. and sent it off with a verbal guarantee. I had a similar problem a few months back. but then they had a supervisor present who got them to behave. our mail service at Colonial Post office has gone 3rd world.